J & B Sportswear & Lettering

★★★☆☆
  • 641 Sullivan Ave

    South Windsor, CT 06074

    Map & Directions
  • 860-282-2070

About J & B Sportswear & Lettering

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3.0 2
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I have been the office manager here at J&B Sportswear for just over a year and my job is to assist our customers and oversee all orders. I was recently checking out our website to see what kind of information we have available for our customers when I came across our 1 and only review. While reading it I could only think "Well that doesn't sound like us at all". We would never tell a customer how their design should be, or send out a finished product with typos as that would reflect poorly on us if the customer was asked where their work was done. I racked my brain to remember a situation such as the one described. When I could think of none I printed up the review and had the owners and other employees read it to see if they were involved such a situation. None of us could recall such an incident happening. I then searched our records for any order that included t-shirts and a sign (we don't have a high volume request for signs) for the last 6 months of 2008 and could find none. My conclusion is that unfortunately Sarah A. had that poor experience with another company. I wanted to write this review so that potential customers do no overlook us for an incident we were not involved in. To Sarah A. I am sorry you had such a negative experience and you certainly have every right to be frustrated, but you have the wrong company.
-Jessica

5
★★★★★

I have been the office manager here at J&B Sportswear for just over a year and my job is to assist our customers and oversee all orders. I was recently checking out our website to see what kind of information we have available for our customers when I came across our 1 and only review. While reading it I could only think "Well that doesn't sound like us at all". We would never tell a customer how their design should be, or send out a finished product with typos as that would reflect poorly on us if the customer was asked where their work was done. I racked my brain to remember a situation such as the one described. When I could think of none I printed up the review and had the owners and other employees read it to see if they were involved such a situation. None of us could recall such an incident happening. I then searched our records for any order that included t-shirts and a sign (we don't have a high volume request for signs) for the last 6 months of 2008 and could find none. My conclusion is that unfortunately Sarah A. had that poor experience with another company. I wanted to write this review so that potential customers do no overlook us for an incident we were not involved in. To Sarah A. I am sorry you had such a negative experience and you certainly have every right to be frustrated, but you have the wrong company.
-Jessica

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I used this company to have t-shirts screen printed and a sign made for my business before a special event that I was attending. When setting up the design to be printed the woman helping me was very pushy. She wanted to pick out the colors, set-up and she even wanted to change the wording of my business name and my tag line! It took hours to figure out a very simple layout and I was VERY specific about the date I needed these items for. I called evey day the week before the pick up date and every day I was told the order wasn't done yet but it would be that day. Finally the day before the special event I called to see what time I could pick up I called and was told my order wasn't ready yet and they were too busy to do it that day. After arguing on the phone with them I was told I they would make a special exception to do my order that day. I was told to pick up between 5 and 7. I arrived at 6 and the doors were locked. After knocking for several minutes the woman came to the door and told me they wanted to leave early for the weekend and I almost missed them. When she brought my order out there were typos--the changes that she had originally wanted were in there and when I pointed them out she said "I think it looks better this way." I was offered no discount despite no getting what I had ordered.
I would NEVER use this company again or recommend them. If you want to be treated poorly and not get what you pay for that is the only reason to go here.

1
★☆☆☆☆

I used this company to have t-shirts screen printed and a sign made for my business before a special event that I was attending. When setting up the design to be printed the woman helping me was very pushy. She wanted to pick out the colors, set-up and she even wanted to change the wording of my business name and my tag line! It took hours to figure out a very simple layout and I was VERY specific about the date I needed these items for. I called evey day the week before the pick up date and every day I was told the order wasn't done yet but it would be that day. Finally the day before the special event I called to see what time I could pick up I called and was told my order wasn't ready yet and they were too busy to do it that day. After arguing on the phone with them I was told I they would make a special exception to do my order that day. I was told to pick up between 5 and 7. I arrived at 6 and the doors were locked. After knocking for several minutes the woman came to the door and told me they wanted to leave early for the weekend and I almost missed them. When she brought my order out there were typos--the changes that she had originally wanted were in there and when I pointed them out she said "I think it looks better this way." I was offered no discount despite no getting what I had ordered.
I would NEVER use this company again or recommend them. If you want to be treated poorly and not get what you pay for that is the only reason to go here.

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