Sears Auto Center

★★★★☆
Sears Automotive, for all your car care needs. Nationwide warranty on all parts and service.
39.1404 -76.6029
Map and Directions to Sears Auto Center

410-590-2495

7900 Ritchie Hwy

Glen Burnie, MD

21061

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Automotive

Automotive
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3.5 2
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Reviews 1 - 2 of 2.
.

I went to Sears as the tires' prices were decent, but like other reviews online have said- they omit the high cost of installation & extra items (a wheel alignment isn't even MENTIONED). However, I still bought all four tires spending close to $700 for the process.

I was rewarded with ALL four wheels being SCRATCHED!

It's obviously a machine's fault and ever since I discovered the destruction, I called the manager who conveniently was on vacation shortly after I called. But he informed me that I should go to Sears during his trip and have a different guy "take a look at it". Puzzled, the employee inspected the tires and said there was nothing he could do as he wasn't a manager, but agreed it was their fault. I was told to wait until the manager returned to contact again. HOWEVER, the manager was relocated to the Sears in Bowie THE DAY HE WAS TO RETURN TO WORK! Suddenly an "assistant manager" would have to help me & all he has done is promise to call the relocated manager and see if anything was done with it. And now he's on vacation too!

If they replace the dealership wheels like the employee claimed they would do, I would not be too upset. But it has been 29 days, hours of driving up there, hours of calling and nothing has been done to rectify my terribly scratched & damaged wheels.

1
★☆☆☆☆

I went to Sears as the tires' prices were decent, but like other reviews online have said- they omit the high cost of installation & extra items (a wheel alignment isn't even MENTIONED). However, I still bought all four tires spending close to $700 for the process.

I was rewarded with ALL four wheels being SCRATCHED!

It's obviously a machine's fault and ever since I discovered the destruction, I called the manager who conveniently was on vacation shortly after I called. But he informed me that I should go to Sears during his trip and have a different guy "take a look at it". Puzzled, the employee inspected the tires and said there was nothing he could do as he wasn't a manager, but agreed it was their fault. I was told to wait until the manager returned to contact again. HOWEVER, the manager was relocated to the Sears in Bowie THE DAY HE WAS TO RETURN TO WORK! Suddenly an "assistant manager" would have to help me & all he has done is promise to call the relocated manager and see if anything was done with it. And now he's on vacation too!

If they replace the dealership wheels like the employee claimed they would do, I would not be too upset. But it has been 29 days, hours of driving up there, hours of calling and nothing has been done to rectify my terribly scratched & damaged wheels.

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Latest reviews from Citysearch.

.

HORRIBLE! These guys don't know what they are talking about. Spent more time taking smoke breaks than fixing my tire. Told me it would take 30 minutes for the repair and took over 3 hours!

6
★★★★★

HORRIBLE! These guys don't know what they are talking about. Spent more time taking smoke breaks than fixing my tire. Told me it would take 30 minutes for the repair and took over 3 hours!

Editorial from

Value-minded company offers tires, DieHard batteries and auto accessories. Services include oil change, belt replacement, brake repair and more.

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