Elements- Aurora Tower and Hampden

★★☆☆☆
Safe, healing environment

About Elements- Aurora Tower and Hampden

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Personal Services

Personal Services
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Elements Therapeutic Massage

15230 E Iliff Ave Ste A Aurora, CO

2.0 1
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My husband bought me a gift certificate for my birthday. He also paid extra for the hot rocks. When I called to make a reservation they already had all of my information. They asked if I wanted to upgrade my massage. When I went for the massage they ended up not even giving me the hot rocks that my husband had paid for and when I asked them at the front desk they made it sound like it was my fault because I did not remind them. They told me they would give me a credit to my account, but this was a one time massage, I don't go very often. I asked for a reimbursement she said that I would have to wait and have the owner call me on Monday, he/she never did. I felt like they were more worried about upgrading and bringing in more money than they were about making sure that I had received everything that I paid for. I guess that $10 was really important for them to keep, even though I never got the hot rocks. If you go to them make sure that you let them know everything that you are supposed to get before you go back for the massage. They keep everything else in the computer except the hot rocks, but they don't tell you that.

2
★★☆☆☆

My husband bought me a gift certificate for my birthday. He also paid extra for the hot rocks. When I called to make a reservation they already had all of my information. They asked if I wanted to upgrade my massage. When I went for the massage they ended up not even giving me the hot rocks that my husband had paid for and when I asked them at the front desk they made it sound like it was my fault because I did not remind them. They told me they would give me a credit to my account, but this was a one time massage, I don't go very often. I asked for a reimbursement she said that I would have to wait and have the owner call me on Monday, he/she never did. I felt like they were more worried about upgrading and bringing in more money than they were about making sure that I had received everything that I paid for. I guess that $10 was really important for them to keep, even though I never got the hot rocks. If you go to them make sure that you let them know everything that you are supposed to get before you go back for the massage. They keep everything else in the computer except the hot rocks, but they don't tell you that.

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