N & K Appliance Service

★★☆☆☆
  • 3417 Grant Street

    Mckinney, TX 75071

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About N & K Appliance Service

Home & Garden

Home & Garden
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This company is pretty bad. They were either late or didn't show for every appointment. I promise you I'm not exaggerating. We probably had 8 appointments scheduled with them over the course of a month and they did not show up for one on time. Anyone who's waited till the end of the "four hour window" know what I'm talking about. Many times they didn't show at all and not once did they call or apologize. 2 of their servicemen visited our home. One was nice and the other was a complete jackace. He insulted my wife with his condescending attitude and I had to tell him to leave. Oh, and they never fully repaired our dishwasher and oven.

1
★☆☆☆☆

This company is pretty bad. They were either late or didn't show for every appointment. I promise you I'm not exaggerating. We probably had 8 appointments scheduled with them over the course of a month and they did not show up for one on time. Anyone who's waited till the end of the "four hour window" know what I'm talking about. Many times they didn't show at all and not once did they call or apologize. 2 of their servicemen visited our home. One was nice and the other was a complete jackace. He insulted my wife with his condescending attitude and I had to tell him to leave. Oh, and they never fully repaired our dishwasher and oven.

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I have been waiting over one month for N&K to fix my dishwasher. They have been to my house 3-4 times and have ordered multiple parts and have been unable to solve the problem. The customer service is terrible. The have arrived at least 2+ hours late to every appointment. On several occasions, they have promised to have a part in 1-2 days. 4-5 days later they show up to my house (late) and are unable to fix the problem. I partly fault American Homeshield for sending this appliance repair company to my home. I am tired of waiting for them to fix my dishwasher so I have decided I will hire someone else to finish the job or go buy a new dishwasher. I would avoid this company at all costs.

1
★☆☆☆☆

I have been waiting over one month for N&K to fix my dishwasher. They have been to my house 3-4 times and have ordered multiple parts and have been unable to solve the problem. The customer service is terrible. The have arrived at least 2+ hours late to every appointment. On several occasions, they have promised to have a part in 1-2 days. 4-5 days later they show up to my house (late) and are unable to fix the problem. I partly fault American Homeshield for sending this appliance repair company to my home. I am tired of waiting for them to fix my dishwasher so I have decided I will hire someone else to finish the job or go buy a new dishwasher. I would avoid this company at all costs.

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unsatisfactory service. Rarely does anyone answer the phone. After fixing appliance and not solving the problem they still hadn't called to make follow up visit 48 hours after AHS report made. It was very long wait for part to be received for completion of first repair - don't know if this was the vendor or the part was difficult to find. I have zero confidence in this company and wish I could change vendors.

1
★☆☆☆☆

unsatisfactory service. Rarely does anyone answer the phone. After fixing appliance and not solving the problem they still hadn't called to make follow up visit 48 hours after AHS report made. It was very long wait for part to be received for completion of first repair - don't know if this was the vendor or the part was difficult to find. I have zero confidence in this company and wish I could change vendors.

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They don't show up for appointments and it's taken me 11 weeks to get an electrical panel replaced on my dishwasher. He identified the problem on the first visit but it's taken him about 5 or 6 appts to get this done. Oh wait, it's still not fixed. Maybe they'll come today. Oh, and they promise a 30 minute notice before they show up at your door but he's called me from my door each time and then been rude to me for not being there. If I didn't have to use them through American Home Shield I would have fired them in a heartbeat.

1
★☆☆☆☆

They don't show up for appointments and it's taken me 11 weeks to get an electrical panel replaced on my dishwasher. He identified the problem on the first visit but it's taken him about 5 or 6 appts to get this done. Oh wait, it's still not fixed. Maybe they'll come today. Oh, and they promise a 30 minute notice before they show up at your door but he's called me from my door each time and then been rude to me for not being there. If I didn't have to use them through American Home Shield I would have fired them in a heartbeat.

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I Called AHS they are sending H&k I hope they are sharp,I have a digital Samsung Fridge that is not coolingl properly on fride side. I will update after they are finished. Well it turns out they dont work on Samsung,Thats what I thought.Its hard to find someone that is skilled at working on Samsung.
Turns out Sears does...

1
★★★☆☆

I Called AHS they are sending H&k I hope they are sharp,I have a digital Samsung Fridge that is not coolingl properly on fride side. I will update after they are finished. Well it turns out they dont work on Samsung,Thats what I thought.Its hard to find someone that is skilled at working on Samsung.
Turns out Sears does...

Pros: American Home Sheild

Cons: American Home Sheild

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The service-man arrived and clarified our problem. After a quick 10-minute basic check determined that everything was in good working order and that we really did not need him. He recommended a cleaning inside with our vacuum and hose attachment. Even better he did not charge us for the service call/trip. We were amazed and very grateful! In our opinion, you should use no one else other than N & K Appliance Repair!

2
★★★★★

The service-man arrived and clarified our problem. After a quick 10-minute basic check determined that everything was in good working order and that we really did not need him. He recommended a cleaning inside with our vacuum and hose attachment. Even better he did not charge us for the service call/trip. We were amazed and very grateful! In our opinion, you should use no one else other than N & K Appliance Repair!

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