Katchakid

★★★☆☆
Established in 1972, Katchakid has proven to manufacture and install some of the most secure, reliable pool safety barriers available today.
  • 1330 Sherwood Forest St

    Houston, TX 77043

    Map & Directions
  • 713-463-8305

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3.0 2
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While Katchakid may indeed make a good product, if you live outside of Houston, you need to use one of their dealers/franchisees who sell and install the Katchakid product. We live in Austin and had two very bad experiences with rude and unprofessional Katchakid dealers/franchisees who quote and install the product. Just a couple of examples:

1) The dealer/franchisees do not return calls. I had to call the Katchakid owner in Houston to get a call back.

2) one quote was over $1,000 more than the other quote for the same pool with the same product.

3) the person who provided the more expensive quote was stupid enough to say "well, I do not even want to provide you with a net...do not bother calling me again" as if I would buy anything from him or desire to call him. With the complete lack of customer facing skills, I suspect he will be out of business soon enough.

It was so bad that I called the owners of Katchakid who were very professional. They explained that the service outside of Houston is provided by dealers or franchisees. Unfortunately, these dealers in Central Texas are damaging the Katchakid name.

Bottom line: do not waste your time or money with Katchkid for a safety net or pool cover if you live in Central Texas.

1
★☆☆☆☆

While Katchakid may indeed make a good product, if you live outside of Houston, you need to use one of their dealers/franchisees who sell and install the Katchakid product. We live in Austin and had two very bad experiences with rude and unprofessional Katchakid dealers/franchisees who quote and install the product. Just a couple of examples:

1) The dealer/franchisees do not return calls. I had to call the Katchakid owner in Houston to get a call back.

2) one quote was over $1,000 more than the other quote for the same pool with the same product.

3) the person who provided the more expensive quote was stupid enough to say "well, I do not even want to provide you with a net...do not bother calling me again" as if I would buy anything from him or desire to call him. With the complete lack of customer facing skills, I suspect he will be out of business soon enough.

It was so bad that I called the owners of Katchakid who were very professional. They explained that the service outside of Houston is provided by dealers or franchisees. Unfortunately, these dealers in Central Texas are damaging the Katchakid name.

Bottom line: do not waste your time or money with Katchkid for a safety net or pool cover if you live in Central Texas.

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We decided on a Katch a Kid net instead of a fence because we wanted to be able to actually see our pool. We love our net! The people were very nice and worked really hard to make it fit just right. It was the same price as a fence and much better looking. The net with an autocloing sliding glass door, my children are very safe!

5
★★★★★

We decided on a Katch a Kid net instead of a fence because we wanted to be able to actually see our pool. We love our net! The people were very nice and worked really hard to make it fit just right. It was the same price as a fence and much better looking. The net with an autocloing sliding glass door, my children are very safe!

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