Beacon Hill Athletic Club

★★★☆☆
  • 1686 Commonwealth Ave

    Brighton, MA 02135

    Map & Directions
  • 617-277-1002

About Beacon Hill Athletic Club

Sports & Recreation

Sports & Recreation
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3.0 2
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Customer Service is very poor.

Went for the 1st day and the receptionist asked to keep my License in the front desk while I workout. I didn't want to since I may forget picking it up on the way out, so I asked why they needed to keep my license.

1st reason: For my safety since we need to know at all times who is in the gym.
I offered that I was filling out their form, so they knew I was in the gym.

2nd reason: Since I could write any name I wanted on the form that I was filling out, they needed to keep my license.
I offered for him to check the form against my license and return it to me.

3rd reason: That's just our policy. I don't make them. So either leave the license or leave now.
I left.

BTW, my wife has been using it for a year occasionally by paying $15 at the desk. They've never asked her for a license.

They need to exercise their mind along with their body.

0
★☆☆☆☆

Customer Service is very poor.

Went for the 1st day and the receptionist asked to keep my License in the front desk while I workout. I didn't want to since I may forget picking it up on the way out, so I asked why they needed to keep my license.

1st reason: For my safety since we need to know at all times who is in the gym.
I offered that I was filling out their form, so they knew I was in the gym.

2nd reason: Since I could write any name I wanted on the form that I was filling out, they needed to keep my license.
I offered for him to check the form against my license and return it to me.

3rd reason: That's just our policy. I don't make them. So either leave the license or leave now.
I left.

BTW, my wife has been using it for a year occasionally by paying $15 at the desk. They've never asked her for a license.

They need to exercise their mind along with their body.

Pros: Close by

Cons: Terrible customer service

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I was so happy that a gym opened in the Cleveland Circle area. The place is nice with brand new equipment, a steam room and a great deal of helpful and friendly staff.

I love the place and the price is right! No contracts or start up fees were around when I joined. I hope it stays this way. Another added bonus is that you can utilize their other facilities (except Wellesley).

5
★★★★★

I was so happy that a gym opened in the Cleveland Circle area. The place is nice with brand new equipment, a steam room and a great deal of helpful and friendly staff.

I love the place and the price is right! No contracts or start up fees were around when I joined. I hope it stays this way. Another added bonus is that you can utilize their other facilities (except Wellesley).

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