Jim Ellis Volkswagen of Atlanta
One of the most popular dealers in Atlanta for both new and used cars.
Message from Jim Ellis Volkswagen of Atlanta
Whether it is a new or used Volkswagen car or SUV, Jim Ellis Volkswagen of Atlanta offers a variety of vehicles that undergo a rigorous inspection by top technicians to ensure quality. Their inventory includes Touareg, Tiguan, Routan, Eos, Jetta, New Beetle, CC, Passat, Rabbit and GTI. All of this Atlanta Volkswagen dealership's cars can be found online. You will find an extensive inventory of Volkswagens. All of Jim Ellis Volkswagen of Atlanta's used cars are photographed in our on-site studio and photos online are of the actual car available. From Volkswagen vehicle parts to being served by top sales personnel, the car service at Jim Ellis Volkswagen of Atlanta includes the workmanship of certified technicians and warranty services.
Editorial by Citysearch
In ShortFor the past decade or so, Volkswagen has been the car brand hip adults have gravitated towards. Be it with something that flaunts fuel efficiency (Jetta TDI diesel), hybrid sass (Tiguan) or luxury strut (Passat CC), VW's new and pre-owned fleet has whatever vehicle young lifestyles call for. Jim Ellis is not only one of the city's top sellers of these models and others, but it's also earned a reputation for helping customers maintain their vehicles. In fact, the service department's actual garage might be the only place with more hardware than Jim Ellis' wall of accolades.
The Inside Scoop
- The Extras - Not just a VW guy, check out Jim Ellis's Audi dealership for those hip adults that pack a heavy wallet.
Insider Pages Reviews for Jim Ellis Volkswagen of Atlanta
The only reason that I come here is because it's convenient. They have a shuttle that runs to MARTA, so it's the only way I can take my car to the dealer without being stuck. I have had numerous repeat problems that they have not fully fixed and they won't look into the problem further without charging me. Even when they did find the route of the problem, my car was conveniently out of warranty by then and they wanted to charge me for it.
Posted 07/22/09 | Report Abuse
Was this review helpful to you?
I contacted Jim Ellis Audi to inquire about purchasing a car. The internet sales manager, Bob Harris, responded back to me inquiry about the best price he could offer me with the RUDEST email I think I've ever seen. I was so surprised by how unprofessional and condescending he was. I wasn't even a customer yet. He was trying to earn my business. I simply asked him what the best price he could give me was, and he told me that although the economy is bad, he is not hurting at all and he doesn't need my pity business...and, that if I don't buy a car from him, if I get it serviced at Jim Ellis, he will make sure I don't get treated as well as those that purchased cars from him! There is too much competition out there, especially in this economy when no one is buying cars...PLEASE DO NOT GIVE JIM ELLIS AUDI, BOB HARRIS business!
Posted 05/01/09 | Report Abuse
Was this review helpful to you?
Latest reviews from Citysearch.
Very best way to take care of your Volkswagen
by Kendall Lockerman
Lisa is most often our service advisor, but anytime we are served by any other advisor, we are treated the same way, like family. I tell my Volkswagen friends that the very best way to take care of their cars is Jim Ellis service. We have bought ten Volkswagens from Jim Ellis since 1980. We have another one ordered now, a 2010 Golf. Kendall Lockerman
Pros: Treated like family
Posted 10/26/09
Great Used Car Dealer in Atlanta!
by foodie513
I had a great experience at Jim Ellis in Atlant a when I bought my used volkswagen.
Pros: great customer service
Cons: nothing
Posted 08/12/09
Great Service-Great Management
by dianein30319
I have had 3 VWs. Jetta, Passat and now another Jetta. I love my VW. This time, however, I think I am just wearing this one out. I have had more than 3 issues in 2 years. The truck wouldnt shut and needed a part, the windows wouldnt roll up, and the lighter got a dime stuck and blew a fuse. Every time I took it to Jim Ellis in Atlanta, they took great care of me and had me driving home in hours. They give you quotes, work with you on what is urgent and what isn't. Most of all, they are just professional and honest. If you are looking to buy a VW, I say go for it....for over 14 years I have been happy.. low to maintain, gas efficient, and have all the goodies!
Pros: Great location! Professional, fast, and affordable!
Cons: What is worse than having car problems to fix?
Posted 06/11/09
RIP OFF, STAY AWAY
by Sharpie20
sorry, I meant to review the Cobb parkway one! But they both are owned by Jim Ellis! I took in my 2007 Jetta with 29000 miles on it that I had recently bought because it wasn't shifting smoothly. They to me that it was due to the motor mount that was (partially) broken. They called me and said come and look at it if you want, becasue it won't be covered under warranty. I took a mechanic with me who knew more about cars then me, we both noticed that the partially broken mount was not now completely brokene, and said it won't be covered under warranty when I questioned it, because I saw the new broken piece, they said they would fix it under warranty. When I went to pick up the car, they said we didn't do it under warranty, we did it in goodwill...like dealers know what goodwill is!!! Plus they never gave me the broken motor mount, I wonder why?! They day I was suppose to pick up my car, they told me my fan wasn't working either and that I couldn't drive for longer than a mile before my engine would heat up. Well I drove it 7 miles to my mechanic's shop and by the time I got there the fan was turned on. They are that dumb/rip off that they didn't wait for the car temperature to reach 190 in order for the fan to turn on. I also asked them to fix the window that was under warranty, which they didn't do...OOPS, they forgot..... They're nice to you while you get a service from them, even though I got a tuneup from them!!! but they run up your bill....I know their shop is empty due to bad economy, but this doesn't give them right to rip off and lie to people....Worst service, If you go for problems with your car that are under warranty, they make sure to find pr make problems that are not under warranty. Their technicians are clueless or maybe they act like they are. STAY AWAY, I went in driving my car, and they told me that I have to either tow it out of there or give them $950 to fix it! If you have to drive far to another dealership, do it, it's worth it!
Pros: Location
Cons: Rude customer rep., liars, clueless technicians, Rip off Management
Posted 02/28/09
Expect the Worst
by sdgage
My experience at Jim Ellis' service department was awful. I took my 2003 Jetta in for a flashing engine light, which my manual says is a catalytic converter problem. I am still under an extended bumper to bumper warranty. Jim Ellis' service reps told me it was worn spark plugs, and that they weren't covered under the warranty. When I explained that the spark plug problem seemed odd, since the problem came on all of the sudden, he insisted that that was the problem. When I asked if he would waive the diagnostic fee (which I've never had to pay before in the five times my lousy car has been in the shop) because of all of the problems I have had with the car and to keep me coming back, he stated that Mr. Ellis was only interested in making a profit. When I asked to speak with his supervisor, he said that he'd been working there 6 years and knew what he was doing, and that his supervisor would only say the same thing. I had to ask 3 times to speak with his boss. When I suggested he was being rude, he said "If you consider matter-of-fact rude, then I guess so." His supervisor was no better--she only rationalized his behavior and said that I must have a personality conflict with him, that she could set me up next time with someone else.
It wasn't even about the fifty bucks--I was treated like garbage at Jim Ellis. I was even told by the head manager later that even if it wasn't my spark plugs, they would continue to charge me for repairs until they narrowed the problem down to one covered under my warranty. What a racket! Go anywhere else!
Posted 02/25/08
Horrible customer service... was ACCUSED of trying to take advantage of them!!!
by twinks1126
This was the WORST customer service experience I've EVER had. I'm originally from Detroit and have never had but the best experience at Bob Saks Volkswagen. I brought my 2002 Jetta in to Jim Ellis because my catalytic converter was rattling intermittently and I had received a recall letter for the part. After they looked at it I drove away from the dealership and noticed that my armrest was broken! I immediately brought it back and the receptionist told me to come back in the morning. When I brought it back, the manager said she'd look at it but that there was no way that her technicians could have broken it. The customer service rep. in the service dept. kept on basically calling me a liar by saying they didn't do anything and that it must have been already broken and that I was TAKING ADVANTAGE of them!!! The worst part was that she stated "we even performed a $50 dollar diagnostic test and didn't charge you for it"... this made me furious... was she trying to compensate them breaking my armrest with a test that I didn't ask them to perform??? And if this test was for the catalytic converter, shouldn't that have been included because of the recall?? Needless to say this whole experience completely disgusted me and I HIGHLY suggest that you go elsewhere for your Volkswagen needs.
Posted 01/11/08