Geek Squad

★★☆☆☆
Go ahead, Use Us. Providing solutions for all your technology needs.
41.9308 -87.644
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773-388-2920

2650 N Clark St

Chicago, IL

60614

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Reviews 1 - 7 of 7.
.

I've done and enormous amount of shopping here (tech geek-iPhone, Xbox, PS3, Update Flat-screen regularly, etc).

While the offerings are good, the warranties are terrible...and, frankly, they'll tell you whatever you want to hear to sell you one then simply don't follow through. It's happened regulary to me (yes, I'm an idiot...but no longer, I swear).

Example: I bought an Xbox 360 there. Was told I should get the warranty to avoid any downtime when it inevitably goes down. The reasoning was, if you use Xbox's warranty, it'll be a long shipping process, but with theirs, it's an exchange that happens the day of.

So, when the Xbox went down and I went it to exchange it...yep...I was told it's 2-4 weeks that I'll be without it as they ship off for repairs. Same as if I didn't bother to pay an extra $80 and went with the Microsoft plan that comes with it anyway.

Just don't bother every buying one. The same thing happened with a phone I purchased. I still have a warranty on my vacuum. I assume if it dies it'll be 6 months till I get another as they have to recreate the pieces by hand and half come from an ancient Mayan temple.

Sorry to be snide, but I hate being lied to or taken advantage of...which is what these programs are set up to do.

1
★☆☆☆☆

I've done and enormous amount of shopping here (tech geek-iPhone, Xbox, PS3, Update Flat-screen regularly, etc).

While the offerings are good, the warranties are terrible...and, frankly, they'll tell you whatever you want to hear to sell you one then simply don't follow through. It's happened regulary to me (yes, I'm an idiot...but no longer, I swear).

Example: I bought an Xbox 360 there. Was told I should get the warranty to avoid any downtime when it inevitably goes down. The reasoning was, if you use Xbox's warranty, it'll be a long shipping process, but with theirs, it's an exchange that happens the day of.

So, when the Xbox went down and I went it to exchange it...yep...I was told it's 2-4 weeks that I'll be without it as they ship off for repairs. Same as if I didn't bother to pay an extra $80 and went with the Microsoft plan that comes with it anyway.

Just don't bother every buying one. The same thing happened with a phone I purchased. I still have a warranty on my vacuum. I assume if it dies it'll be 6 months till I get another as they have to recreate the pieces by hand and half come from an ancient Mayan temple.

Sorry to be snide, but I hate being lied to or taken advantage of...which is what these programs are set up to do.

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.

This store location is not so busy like one closer to the Lake. Good pricing but only if you have special coupons.
Some of the computer staff is really knowledgable but at big store like this you never know.
Convenient and large selection.

3
★★★☆☆

This store location is not so busy like one closer to the Lake. Good pricing but only if you have special coupons.
Some of the computer staff is really knowledgable but at big store like this you never know.
Convenient and large selection.

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1 out of 1 people found this review helpful.

.

The Kiods that worked with were very knowledgeable about all the latest games & recommend a few to me that my Nephews just loved. The kids looked freaky but were very intelligent & had great communication skills, I left the store feeling confident that I purchased the right gifts , but with the realazation that I was offically OLD LOL

5
★★★★★

The Kiods that worked with were very knowledgeable about all the latest games & recommend a few to me that my Nephews just loved. The kids looked freaky but were very intelligent & had great communication skills, I left the store feeling confident that I purchased the right gifts , but with the realazation that I was offically OLD LOL

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.

WE GO TO THERE STORE OFTEN,THEY SELL EVERYTHING FROM COMPUTERS,TV,STEREO'S,DVD PLAYERS ETC. I LIKE THERE BIG SELECTION OF DVD MOVIES,WHICH I SPEND ALOT OF TIME LOOKING THROUGH AND ALSO HAVE GREAT SALES OCCASIONAL ON THEM ALSO WHERE I HAVE GOTTEN THEM CHEAP. BOUGHT MY DVD PLAYER THERE WHEN IT WAS ON SALE FOR ONLY $30 WHICH I THOUGHT WAS A STEAL. STAFF IS VERY FRIENDLY AND HELPFUL IN YOU FINDING WHAT EXACTLY YOU ARE LOOKING FOR. NO PUSHY SALESMAN WHICH WE LIKE. .

4
★★★★☆

WE GO TO THERE STORE OFTEN,THEY SELL EVERYTHING FROM COMPUTERS,TV,STEREO'S,DVD PLAYERS ETC. I LIKE THERE BIG SELECTION OF DVD MOVIES,WHICH I SPEND ALOT OF TIME LOOKING THROUGH AND ALSO HAVE GREAT SALES OCCASIONAL ON THEM ALSO WHERE I HAVE GOTTEN THEM CHEAP. BOUGHT MY DVD PLAYER THERE WHEN IT WAS ON SALE FOR ONLY $30 WHICH I THOUGHT WAS A STEAL. STAFF IS VERY FRIENDLY AND HELPFUL IN YOU FINDING WHAT EXACTLY YOU ARE LOOKING FOR. NO PUSHY SALESMAN WHICH WE LIKE. .

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Latest reviews from Citysearch.

.

At one point or another we all need computer repair help and I am no different. I found myself in need at the worst possible moment. In the middle night, when everything is closed and the night before a report is due. I called Geek Squad online support for help and was charged for the $199 virus removal service. They connected to my pc and attempted to remove the problem. After a couple of hours and a whole lot of coffee and nail biting they call me back and say there is nothing they can do. This time, the guy I spoke to had a heavy accent and seemed to be calling from overseas. And long with this and the fact they said the virus is too embedded to be removed without causing further damage and system instability. I get off the disappointing phone call and am still sweating because this report is 35% of my overall grade in this course and I absolutely had to have this done in the morning. I run a quick Google search for a solution when I find SecureRemoteSupport[dot]com who provides online services and have a No Fix No Pay guarantee. Wow that would be nice if Geek Squad offered the same promise. Within an hour they had diagnosed the virus and had removed it completely for $105. And best of all, I didnt lose any of my work and my operating system was completely repaired. Apparently the Geek Squad isnt as good at their job as secureremotesupport[dot]com is. I really appreciate their diligence on fixing my issue and suggest others think twice before contacting Geek Squad to fix their computer.

1
★☆☆☆☆

At one point or another we all need computer repair help and I am no different. I found myself in need at the worst possible moment. In the middle night, when everything is closed and the night before a report is due. I called Geek Squad online support for help and was charged for the $199 virus removal service. They connected to my pc and attempted to remove the problem. After a couple of hours and a whole lot of coffee and nail biting they call me back and say there is nothing they can do. This time, the guy I spoke to had a heavy accent and seemed to be calling from overseas. And long with this and the fact they said the virus is too embedded to be removed without causing further damage and system instability. I get off the disappointing phone call and am still sweating because this report is 35% of my overall grade in this course and I absolutely had to have this done in the morning. I run a quick Google search for a solution when I find SecureRemoteSupport[dot]com who provides online services and have a No Fix No Pay guarantee. Wow that would be nice if Geek Squad offered the same promise. Within an hour they had diagnosed the virus and had removed it completely for $105. And best of all, I didnt lose any of my work and my operating system was completely repaired. Apparently the Geek Squad isnt as good at their job as secureremotesupport[dot]com is. I really appreciate their diligence on fixing my issue and suggest others think twice before contacting Geek Squad to fix their computer.

.

If you are reading this, you cannot say you haven't been warned. Mike Miller is running one of the most customer-unfriendly stores I've ever shopped in. I went through 2 hours of annoyance returning a laptop, only to remember I left my home video HD backup disk in the machine. They stole my disk (and lied about it), as well as ripped me off for $120 by denying the defect in my last machine. The Chicago Clark Street Best Buy store is a flimflam, a double-dealing hustle. The manager, Mike Miller, is an uber-lousy businessman who shouldn't be anywhere near customer service. Avoid this Best Buy at all costs. Do yourself a huge favor and go to Microcenter, and ask for Rodney (weekends) or talk to the sales supervisor, Mr. Hernandez - their prices crush Best Buy. Rodney was superhelpful, and his supervisor greeted me personally (and the laptop I ended up with is way better/cheaper than BB's). And if you've had a bad experience at the Clark Street Best Buy, join me in writing Brad Anderson at 7601 Penn Avenue South, Richfield, MN 55423. Tell him all the details. I really liked them before they swindled me today. Oh, and since Best Buy stole my disk, we will never see the HD movies I've shot over the past week. I hope you're enjoying my HD files Geek Squad Ganks. Mike Miller is the worst manager in Chicago. Shame will be this stores legacy.

1
★☆☆☆☆

If you are reading this, you cannot say you haven't been warned. Mike Miller is running one of the most customer-unfriendly stores I've ever shopped in. I went through 2 hours of annoyance returning a laptop, only to remember I left my home video HD backup disk in the machine. They stole my disk (and lied about it), as well as ripped me off for $120 by denying the defect in my last machine. The Chicago Clark Street Best Buy store is a flimflam, a double-dealing hustle. The manager, Mike Miller, is an uber-lousy businessman who shouldn't be anywhere near customer service. Avoid this Best Buy at all costs. Do yourself a huge favor and go to Microcenter, and ask for Rodney (weekends) or talk to the sales supervisor, Mr. Hernandez - their prices crush Best Buy. Rodney was superhelpful, and his supervisor greeted me personally (and the laptop I ended up with is way better/cheaper than BB's). And if you've had a bad experience at the Clark Street Best Buy, join me in writing Brad Anderson at 7601 Penn Avenue South, Richfield, MN 55423. Tell him all the details. I really liked them before they swindled me today. Oh, and since Best Buy stole my disk, we will never see the HD movies I've shot over the past week. I hope you're enjoying my HD files Geek Squad Ganks. Mike Miller is the worst manager in Chicago. Shame will be this stores legacy.

Pros: location location location

Cons: dishonest, sticky-fingered, rude, unintelligent, deceitful

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It took three calls and a total of 15 minutes waiting time before someone would pick up the phone in the proper department. Yeah, if I had that kind of time I wouldn't need to call ahead in the first place. I think overall my favorite part is the person who answered the phone. After I had told her I had called previously twice and wasn't able to get through she immeadiately put me on hold with out saying anything for another extended period of time. \r\nI suggest asking for Brian, in the digital camera department, he seems to be the only competent and able bodied person in the store.\r\nWHAT EVER HAPPENED TO CUSTOMER SERVICE?\r\n

2
★★☆☆☆

It took three calls and a total of 15 minutes waiting time before someone would pick up the phone in the proper department. Yeah, if I had that kind of time I wouldn't need to call ahead in the first place. I think overall my favorite part is the person who answered the phone. After I had told her I had called previously twice and wasn't able to get through she immeadiately put me on hold with out saying anything for another extended period of time. \r\nI suggest asking for Brian, in the digital camera department, he seems to be the only competent and able bodied person in the store.\r\nWHAT EVER HAPPENED TO CUSTOMER SERVICE?\r\n

Editorial from

In Short
Founded in 1983, this high-tech haven is recognizable by its blue, box-like building stamped with a yellow price tag-shaped logo. Explore the wide, gadget-lined aisles and find brand-name goods including personal…

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