Keylime Cove

★★★★☆
  • 1700 Nations Dr

    Gurnee, IL 60031

    Map & Directions
  • 224-656-8685

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I went here for three days with my kids. The slides are fun and the rooms are nice but that is where it ends. The food is TERRIBLE. Forget the Crazy Toucan Margarita Grille. We spent $230.00 on microwaved food. They carded my wife and refused to serve her a drink unless I walked back to the room to get her ID. She is 40 and we have two ten year olds. Hello? The gumbo is $5.99 a bowl. The bowl is actually a plastic cafeteria cup that might hold a cup of soup. I ordered the chicken fajitas and my wife ordered the chicken ceasar salad. Guess what, the chicken on both our dishes was identically prepared and super wet leading me to believe it comes form a portion controlled microwave bag. The sides for my fajitas were put on a plate with an ice cream scoop. The rice was a box mix with dried beans in it. The ball of refried beans was microwaved to the point where I could not penetrate the ball to get anything on my fork. It was like a golf ball. Our server Zach was a turd. He kept making mistakes and then blaming the guy he was training that day. When he did come by the table he would look at my and put his thumbs up as if to say "everything OK?" Then he would run off before we could ask for anything. When we left, another diner had the chef at his table and he was arguing with him about the poor quality and high price of the food.All of the lifeguards have these huge, aggressive tattoos and piercings. They don't pay attention to anything beyond telling people when they can go down the chute. One skinny fellow had a giant tat that said RAGE across his midsection. He had piercings through his lip and eyebrow and he wore a ton of eye makeup. Another sat at the top of the Vortex slide on a stool texting her friends all day long. She had a huge tat around her neck and back, piercings everywhere and a bad attitude. Sorry folks, this place does not remind me of innocent childhood fun at the waterpark. It's depressing. I kept thinking I was at a water park designed by Nine Inch Nails.

2
★★☆☆☆

I went here for three days with my kids. The slides are fun and the rooms are nice but that is where it ends. The food is TERRIBLE. Forget the Crazy Toucan Margarita Grille. We spent $230.00 on microwaved food. They carded my wife and refused to serve her a drink unless I walked back to the room to get her ID. She is 40 and we have two ten year olds. Hello? The gumbo is $5.99 a bowl. The bowl is actually a plastic cafeteria cup that might hold a cup of soup. I ordered the chicken fajitas and my wife ordered the chicken ceasar salad. Guess what, the chicken on both our dishes was identically prepared and super wet leading me to believe it comes form a portion controlled microwave bag. The sides for my fajitas were put on a plate with an ice cream scoop. The rice was a box mix with dried beans in it. The ball of refried beans was microwaved to the point where I could not penetrate the ball to get anything on my fork. It was like a golf ball. Our server Zach was a turd. He kept making mistakes and then blaming the guy he was training that day. When he did come by the table he would look at my and put his thumbs up as if to say "everything OK?" Then he would run off before we could ask for anything. When we left, another diner had the chef at his table and he was arguing with him about the poor quality and high price of the food.All of the lifeguards have these huge, aggressive tattoos and piercings. They don't pay attention to anything beyond telling people when they can go down the chute. One skinny fellow had a giant tat that said RAGE across his midsection. He had piercings through his lip and eyebrow and he wore a ton of eye makeup. Another sat at the top of the Vortex slide on a stool texting her friends all day long. She had a huge tat around her neck and back, piercings everywhere and a bad attitude. Sorry folks, this place does not remind me of innocent childhood fun at the waterpark. It's depressing. I kept thinking I was at a water park designed by Nine Inch Nails.

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My family and I had a blast, we have a 7 year old and a 4.5 year old and they had soooo much fun. My only complaint was that the kids area water (the big kids area) was ice cold and the kids couldn't play in it without there lips turning blue within 5 min. All the other areas were nice and warm. The staff was super friendly and helpful and our room was beautiful.

5
★★★★★

My family and I had a blast, we have a 7 year old and a 4.5 year old and they had soooo much fun. My only complaint was that the kids area water (the big kids area) was ice cold and the kids couldn't play in it without there lips turning blue within 5 min. All the other areas were nice and warm. The staff was super friendly and helpful and our room was beautiful.

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