Hoyt Masonry

★★★★☆
  • PO Box 1136

    Raymond, NH 03077

    Map & Directions
  • 978-206-7694

About Hoyt Masonry

Categories
  • Exterior Cleaning
  • Masonry
  • Painters
  • Home Repair & Service
Details
  • Snow Removal
  • Tuck-Pointing
  • Fireplace Repair
  • Stone Wall Repair
  • Rain Gutters
  • Chimney Screens

Home & Garden

Home & Garden
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.

DO NOT USE HOYT MASONRY!

Forget all the positive reviews - check out Yelp or BBB instead. BBB has 7 complaints against Hoyt, rates them a "C" and has revoked their accreditation.

Shame on me for not checking before committing to them. We paid a $2,000 deposit on 5/15/2019 for some chimney repair, and rebuilding a walkway. They were supposed to start the first week of June. Here's reality with Hoyt:

- 5/30 he said, "I need one more week." - Never showed up.
- 6/16 I emailed him to see what was up. - No response.
- 6/28 I emailed again, - No response.
- 7/8 I emailed and called again.
- 7/24 I got a response that he would start on 7/29 because he was having truck issues.
- 7/31 I emailed saying i expected him on 7/29, asking what's up...
- Sometime after 7/31 I phoned Sean and told him I was consulting a lawyer - he responded and said that his bad online reviews were from a tiny proportion of his customers, and that he would come do the job.
- 8/7 - Hoyt showed up, partially repaired the chimney, and partially removed the existing walkway. They left the stones cluttering the driveway, and the front entrance virtually unuseable.
- 8/12 - After I left a message Hoyt responded that, "I will be back Wednesday [8/14] with crew to complete the work. Should be done in 1-2 days." -- Never showed up.
8/14 - Hoyt says, "I can't make it till tomorrow but will finish by Friday." - One person showed up to finish the "demo" - he didn't finish it, and left to get a tool, promising to return.
8/14 - I called and was told the worker had truck issues and they were working on getting back to finish demo.
8/16 - More excuses about truck problems and says he's leaving on vcacation, but would try to finish demo. - Never showed.
8/28 - He says, "...can finish demo next week then you can lay plumbing on the 5th-6th and I can return Sept 9th to finish that Monday." - I returned from a trip on 9/5 and demo was not done.
9/6 - One person showed up to do demo, and would have left the job incomplete is we hadn't pushed him to finish demo.
9/7 - Hoyt sent message saying, "Demo is 100% complete and ready to go for heating pipe. Please let me know when your ready for me to complete the work." [I am installing snowmelt tubing]/
9/8 - I notified Hoyt that the plumbing was 100% complete and i expected him on 9/9 as per his message of 8/28.
9/9 - No show.
9/10 - Again I emailed asking when he was going to finish the project.
9/15 - Hoyt finally responded saying he would be here to finish on "Wednesday." [9/18]
9/17 - Hoyt sends email saying he can't make it on 9/18, but he will be here on 9/19.
9/29 - Another no show by Hoyt with no communication. I called - he didn't pick up, I left voicemail & email.

1
★☆☆☆☆

DO NOT USE HOYT MASONRY!

Forget all the positive reviews - check out Yelp or BBB instead. BBB has 7 complaints against Hoyt, rates them a "C" and has revoked their accreditation.

Shame on me for not checking before committing to them. We paid a $2,000 deposit on 5/15/2019 for some chimney repair, and rebuilding a walkway. They were supposed to start the first week of June. Here's reality with Hoyt:

- 5/30 he said, "I need one more week." - Never showed up.
- 6/16 I emailed him to see what was up. - No response.
- 6/28 I emailed again, - No response.
- 7/8 I emailed and called again.
- 7/24 I got a response that he would start on 7/29 because he was having truck issues.
- 7/31 I emailed saying i expected him on 7/29, asking what's up...
- Sometime after 7/31 I phoned Sean and told him I was consulting a lawyer - he responded and said that his bad online reviews were from a tiny proportion of his customers, and that he would come do the job.
- 8/7 - Hoyt showed up, partially repaired the chimney, and partially removed the existing walkway. They left the stones cluttering the driveway, and the front entrance virtually unuseable.
- 8/12 - After I left a message Hoyt responded that, "I will be back Wednesday [8/14] with crew to complete the work. Should be done in 1-2 days." -- Never showed up.
8/14 - Hoyt says, "I can't make it till tomorrow but will finish by Friday." - One person showed up to finish the "demo" - he didn't finish it, and left to get a tool, promising to return.
8/14 - I called and was told the worker had truck issues and they were working on getting back to finish demo.
8/16 - More excuses about truck problems and says he's leaving on vcacation, but would try to finish demo. - Never showed.
8/28 - He says, "...can finish demo next week then you can lay plumbing on the 5th-6th and I can return Sept 9th to finish that Monday." - I returned from a trip on 9/5 and demo was not done.
9/6 - One person showed up to do demo, and would have left the job incomplete is we hadn't pushed him to finish demo.
9/7 - Hoyt sent message saying, "Demo is 100% complete and ready to go for heating pipe. Please let me know when your ready for me to complete the work." [I am installing snowmelt tubing]/
9/8 - I notified Hoyt that the plumbing was 100% complete and i expected him on 9/9 as per his message of 8/28.
9/9 - No show.
9/10 - Again I emailed asking when he was going to finish the project.
9/15 - Hoyt finally responded saying he would be here to finish on "Wednesday." [9/18]
9/17 - Hoyt sends email saying he can't make it on 9/18, but he will be here on 9/19.
9/29 - Another no show by Hoyt with no communication. I called - he didn't pick up, I left voicemail & email.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Mr. Hoyt was prompt, courteous, open to questions, knowledgeable and thorough. He was also quite reasonably priced for the service performed. His assistant worked ably and also was quite courteous.

2
★★★★★

Mr. Hoyt was prompt, courteous, open to questions, knowledgeable and thorough. He was also quite reasonably priced for the service performed. His assistant worked ably and also was quite courteous.

on Service Magic

.

Sean is a real pro. Was here on short notice, within 1 hour after my call. Courteous, prompt, pays attention to every detail. There is no comparison to others I have hired. He cleaned chimney much more thoroughly and got out 5 times more soot! Sean and his partner went the extra mile and even cleaned the inside of my wood stove.

2
★★★★★

Sean is a real pro. Was here on short notice, within 1 hour after my call. Courteous, prompt, pays attention to every detail. There is no comparison to others I have hired. He cleaned chimney much more thoroughly and got out 5 times more soot! Sean and his partner went the extra mile and even cleaned the inside of my wood stove.

on Service Magic

.

Sean showed up on time after a very quick call back to establish details of the job. Cost was very reasonable. All work was completed on time and with no surprises. the work loos good too.

2
★★★★★

Sean showed up on time after a very quick call back to establish details of the job. Cost was very reasonable. All work was completed on time and with no surprises. the work loos good too.

on Service Magic

.

Show up on time. Actually early which was even better. Responded quickly to my request on a Friday. Chimney was cleaned by Monday morning. Good price. Turns out Sean actually built my chimney eight years earlier.

2
★★★★★

Show up on time. Actually early which was even better. Responded quickly to my request on a Friday. Chimney was cleaned by Monday morning. Good price. Turns out Sean actually built my chimney eight years earlier.

on Service Magic

.

A fine job, follow-up will be key.

2
★★★★★

A fine job, follow-up will be key.

on Service Magic

.

Although, at first, he was a little slow to get started Sean and his team did first class work, I know its not easy working outside during the cold weather. This spring I am planning to have him back to assess work needed on 2 walkways, in addition to a retaining wall that is in need of replacing outside my garage doors. His work is first quality and I would recommend him to anyone something new.

Thank you again Sean for a job well done. Hope to work with you again in the spring.

2
★★★★★

Although, at first, he was a little slow to get started Sean and his team did first class work, I know its not easy working outside during the cold weather. This spring I am planning to have him back to assess work needed on 2 walkways, in addition to a retaining wall that is in need of replacing outside my garage doors. His work is first quality and I would recommend him to anyone something new.

Thank you again Sean for a job well done. Hope to work with you again in the spring.

on Service Magic

.

Sean was a pleasure to work with. His professionalism and commitment to customer satisfaction was outstanding. Thanks Sean!

2
★★★★★

Sean was a pleasure to work with. His professionalism and commitment to customer satisfaction was outstanding. Thanks Sean!

on Service Magic

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I searched for quite a while to find a mason that would handle this job. Nobody wanted to touch it.
Hoyt got the job done, and then some! Those little extras are appreciated. Companies that service their customers like this will survive in this economy. Thank you!

2
★★★★★

I searched for quite a while to find a mason that would handle this job. Nobody wanted to touch it.
Hoyt got the job done, and then some! Those little extras are appreciated. Companies that service their customers like this will survive in this economy. Thank you!

on Service Magic

.

Arrived on time, completed the project on time and was extremely pleasant. I would not hesitate to use him again or to recommend him to friends.

2
★★★★★

Arrived on time, completed the project on time and was extremely pleasant. I would not hesitate to use him again or to recommend him to friends.

on Service Magic

.

Sean and Steve did a beautiful job on my fireplace and hearth. I would recommend them to anyone who would need masonary work. If I have any other projects, I will also be calling them back. Thanks again!

2
★★★★★

Sean and Steve did a beautiful job on my fireplace and hearth. I would recommend them to anyone who would need masonary work. If I have any other projects, I will also be calling them back. Thanks again!

on Service Magic

.

Sean Hoyt was the only vendor I contacted that correctly identified and corrected my chimney leak. Well done!

2
★★★★☆

Sean Hoyt was the only vendor I contacted that correctly identified and corrected my chimney leak. Well done!

on Service Magic

.

When the weather permitted, he was there when he said he would be. He did the job well and cleaned up the mess behind him. Very good job.

2
★★★★★

When the weather permitted, he was there when he said he would be. He did the job well and cleaned up the mess behind him. Very good job.

on Service Magic

.

I hired Mr. Hoyt to repair my front walkway and walls. I gave him $5,000 to buy granite. He NEVER bought the granite. He NEVER returned my money. He NEVER finished the walkway or walls. I do NOT recommend Mr. Hoyt

1
★☆☆☆☆

I hired Mr. Hoyt to repair my front walkway and walls. I gave him $5,000 to buy granite. He NEVER bought the granite. He NEVER returned my money. He NEVER finished the walkway or walls. I do NOT recommend Mr. Hoyt

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Sean Hoyt and his crew came by, as scheduled, to give me a quote on the repair of my limestone and brick front steps. He was fully prepared with all pertaining paperwork and a photo album of all of his previous completed jobs. He gave me a list his clients & encouraged me contact them.
It started with him repairing my front steps & they turned out so great, that I decided on a new front entryway, front walk, new fireplace resurfacing w/cultured stone & granite, the most beautiful cultured stone and granite stone wall you have ever seen, oh..did I tell you about my new granite lamposts??? Professional, artistic, dependable & beautiful!

2
★★★★★

Sean Hoyt and his crew came by, as scheduled, to give me a quote on the repair of my limestone and brick front steps. He was fully prepared with all pertaining paperwork and a photo album of all of his previous completed jobs. He gave me a list his clients & encouraged me contact them.
It started with him repairing my front steps & they turned out so great, that I decided on a new front entryway, front walk, new fireplace resurfacing w/cultured stone & granite, the most beautiful cultured stone and granite stone wall you have ever seen, oh..did I tell you about my new granite lamposts??? Professional, artistic, dependable & beautiful!

on Service Magic

.

Sean Hoyt was prompt, efficient and the work was done in a very professional manner. I would recommend his work to anyone.

2
★★★★★

Sean Hoyt was prompt, efficient and the work was done in a very professional manner. I would recommend his work to anyone.

on Service Magic

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