Westside Veterinary Center

★★★★★
  • 220 W 83rd St

    New York, NY 10024

    Map & Directions
  • 212-580-1800

About Westside Veterinary Center

Hours
Sat-Sun 9am-5pm, Mon-Thu 8am-9pm, Fri 8am-8pm

Pets & Animals

Pets & Animals
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I have been living on the upper Westside for about 20 years. I am now on my second generation of dogs (always have 2) and have always used Westside Vet. They have the most amazing vets, and over the years, I have used many of them. The

3
★★★★★

I have been living on the upper Westside for about 20 years. I am now on my second generation of dogs (always have 2) and have always used Westside Vet. They have the most amazing vets, and over the years, I have used many of them. The

.

I have been living on the upper Westside for about 20 years. I am now on my second generation of dogs (always have 2) and have always used Westside Vet. They have the most amazing vets, and over the years, I have used many of them. The

3
★★★★★

I have been living on the upper Westside for about 20 years. I am now on my second generation of dogs (always have 2) and have always used Westside Vet. They have the most amazing vets, and over the years, I have used many of them. The

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Westside Veterinary Center is truly a safe haven for all pets. Finding an avian vet is difficult, and I found the best one in NYC, Dr Karen Cantor. She and all the staff have taken incredible care of my birds throughout the years. I

3
★★★★★

Westside Veterinary Center is truly a safe haven for all pets. Finding an avian vet is difficult, and I found the best one in NYC, Dr Karen Cantor. She and all the staff have taken incredible care of my birds throughout the years. I

.

Westside Veterinary Center is truly a safe haven for all pets. Finding an avian vet is difficult, and I found the best one in NYC, Dr Karen Cantor. She and all the staff have taken incredible care of my birds throughout the years. I

3
★★★★★

Westside Veterinary Center is truly a safe haven for all pets. Finding an avian vet is difficult, and I found the best one in NYC, Dr Karen Cantor. She and all the staff have taken incredible care of my birds throughout the years. I

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Warning! DO NOT BRING YOUR PET HERE FOR WEEKEND/AFTER HOURS EMERGENCY CARE!!!! They'll keep your pet for hours of observation, but when the time comes to take action, they do not have the staffing. My dog Prunella was brought in late Saturday evening after we suspected she had swallowed a foreign object. I had called the Vet Center after Prunella threw up and had blood in her vomit. Initially, phone conversations with the vet on call ended with the recommendation that we wait to bring Prunella in until Sunday morning. As she continued to vomit blood, I expressed interest in Prunella receiving immediate attention. The male doctor on-call on Saturday night seemed to feel as though Prunellas condition was non-threatening and that he wished to give her an x-ray and keep her overnight to ease our mind. And honestly, he just gave us the impression that he was irritated to have his Saturday night interrupted. However, in the morning Dr. Lewis, informed us that if Prunella had an obstruction and needed to have surgery that the Westside Vet Center could not help her until Monday. She then referred us to Blue Pearl. Because Prunella required immediate attention, I wish we wouldve received this bit of information on Saturday evening. We could have saved a great deal of time, money, and grief if we were initially referred to Blue Pearl. Though I understand it is not ideal for patients to come to the Vet Center during the evening, we were under the assumption that center would be available to provide Prunella with the care she needed. Not until after Prunella stayed overnight at the Vet Center and received $1,200 worth of observation did we receive the notification that the Vet Center did not have the proper weekend staffing to meet Prunellas needs. The only follow-up we have received post-operation was from Rubin at the reception desk who first asked how things went at Blue Pearl and then said we more importantly needed to discuss how the balance of our bill would be paid. As a first time dog owner, I know that I may be nave to what should be the proper procedure for pet health care; however, I think that the staff available on Saturday was monetarily irresponsible. $1,200 is a high price to pay for wasted time, little prognosis, and a referral to another veterinary clinic where we should have taken her in the first place. This whole interaction has really made me question whether we shall continue brining our pets to your facility. After sending in a complaint, we were told that management would be calling us to discuss what happened. We followed up again and were told the same thing. We have yet to be contacted by management here. We have, though, received a bill in the mail. Horrible service, excuses, and broken promises of being contacted by management. Is this really the way to run a business supposedly centered on the well-being of our pets?

1
★☆☆☆☆

Warning! DO NOT BRING YOUR PET HERE FOR WEEKEND/AFTER HOURS EMERGENCY CARE!!!! They'll keep your pet for hours of observation, but when the time comes to take action, they do not have the staffing. My dog Prunella was brought in late Saturday evening after we suspected she had swallowed a foreign object. I had called the Vet Center after Prunella threw up and had blood in her vomit. Initially, phone conversations with the vet on call ended with the recommendation that we wait to bring Prunella in until Sunday morning. As she continued to vomit blood, I expressed interest in Prunella receiving immediate attention. The male doctor on-call on Saturday night seemed to feel as though Prunellas condition was non-threatening and that he wished to give her an x-ray and keep her overnight to ease our mind. And honestly, he just gave us the impression that he was irritated to have his Saturday night interrupted. However, in the morning Dr. Lewis, informed us that if Prunella had an obstruction and needed to have surgery that the Westside Vet Center could not help her until Monday. She then referred us to Blue Pearl. Because Prunella required immediate attention, I wish we wouldve received this bit of information on Saturday evening. We could have saved a great deal of time, money, and grief if we were initially referred to Blue Pearl. Though I understand it is not ideal for patients to come to the Vet Center during the evening, we were under the assumption that center would be available to provide Prunella with the care she needed. Not until after Prunella stayed overnight at the Vet Center and received $1,200 worth of observation did we receive the notification that the Vet Center did not have the proper weekend staffing to meet Prunellas needs. The only follow-up we have received post-operation was from Rubin at the reception desk who first asked how things went at Blue Pearl and then said we more importantly needed to discuss how the balance of our bill would be paid. As a first time dog owner, I know that I may be nave to what should be the proper procedure for pet health care; however, I think that the staff available on Saturday was monetarily irresponsible. $1,200 is a high price to pay for wasted time, little prognosis, and a referral to another veterinary clinic where we should have taken her in the first place. This whole interaction has really made me question whether we shall continue brining our pets to your facility. After sending in a complaint, we were told that management would be calling us to discuss what happened. We followed up again and were told the same thing. We have yet to be contacted by management here. We have, though, received a bill in the mail. Horrible service, excuses, and broken promises of being contacted by management. Is this really the way to run a business supposedly centered on the well-being of our pets?

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.

Warning! DO NOT BRING YOUR PET HERE FOR WEEKEND/AFTER HOURS EMERGENCY CARE!!!! They'll keep your pet for hours of observation, but when the time comes to take action, they do not have the staffing. \r
My dog Prunella was brought in late

3
★★★★★

Warning! DO NOT BRING YOUR PET HERE FOR WEEKEND/AFTER HOURS EMERGENCY CARE!!!! They'll keep your pet for hours of observation, but when the time comes to take action, they do not have the staffing. \r
My dog Prunella was brought in late

.

Warning! DO NOT BRING YOUR PET HERE FOR WEEKEND/AFTER HOURS EMERGENCY CARE!!!! They'll keep your pet for hours of observation, but when the time comes to take action, they do not have the staffing. \r
My dog Prunella was brought in late

3
★★★★★

Warning! DO NOT BRING YOUR PET HERE FOR WEEKEND/AFTER HOURS EMERGENCY CARE!!!! They'll keep your pet for hours of observation, but when the time comes to take action, they do not have the staffing. \r
My dog Prunella was brought in late

.

Westside Veterinary Center is a truly professional, warm and friendly place. They came highly recommended by friends and neighbors. We have been bringing our dog there since she was a puppy (she's now 6), and have had the best of care

3
★★★★★

Westside Veterinary Center is a truly professional, warm and friendly place. They came highly recommended by friends and neighbors. We have been bringing our dog there since she was a puppy (she's now 6), and have had the best of care

.

Westside Veterinary Center is a truly professional, warm and friendly place. They came highly recommended by friends and neighbors. We have been bringing our dog there since she was a puppy (she's now 6), and have had the best of care

3
★★★★★

Westside Veterinary Center is a truly professional, warm and friendly place. They came highly recommended by friends and neighbors. We have been bringing our dog there since she was a puppy (she's now 6), and have had the best of care

.

I only gave them five stars because there isn't an option to give them more. The folks at Westside Veterinary genuinely seem to love animals, and it shows in their work. I hope that your pet has nothing but the best of health. If you do need a vet, though; I hope you love your pet enough to bring him / her to Westside Veterinary.

2
★★★★★

I only gave them five stars because there isn't an option to give them more. The folks at Westside Veterinary genuinely seem to love animals, and it shows in their work. I hope that your pet has nothing but the best of health. If you do need a vet, though; I hope you love your pet enough to bring him / her to Westside Veterinary.

.

I only gave them five stars because there isn't an option to give them more. The folks at Westside Veterinary genuinely seem to love animals, and it shows in their work. I hope that your pet has nothing but the best of health. If you do need a vet, though; I hope you love your pet enough to bring him / her to Westside Veterinary.

5
★★★★★

I only gave them five stars because there isn't an option to give them more. The folks at Westside Veterinary genuinely seem to love animals, and it shows in their work. I hope that your pet has nothing but the best of health. If you do need a vet, though; I hope you love your pet enough to bring him / her to Westside Veterinary.

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.

We are one of the leading Manufacturer of Pet Products : BiLLy CAT LITTER, JiMMy CAT LITTER from India.
SGP Industry
sgpindustry@yahoo.com

5
★★★★★

We are one of the leading Manufacturer of Pet Products : BiLLy CAT LITTER, JiMMy CAT LITTER from India.
SGP Industry
sgpindustry@yahoo.com

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.

I took my dog in today and was relieved to be able to arrive at 7pm and still be charged for a normal visit. One of the biggest issues I have with clinics are their hours. Every person we interacted with at Westside was fabulous, including all of the front office staff and the doctor herself who was extremely thorough and patient. The bill was normal and there were no weird/unexpected charges. I will definitely bring him there again.

2
★★★★★

I took my dog in today and was relieved to be able to arrive at 7pm and still be charged for a normal visit. One of the biggest issues I have with clinics are their hours. Every person we interacted with at Westside was fabulous, including all of the front office staff and the doctor herself who was extremely thorough and patient. The bill was normal and there were no weird/unexpected charges. I will definitely bring him there again.

.

I took my dog in today and was relieved to be able to arrive at 7pm and still be charged for a normal visit. One of the biggest issues I have with clinics are their hours. Every person we interacted with at Westside was fabulous, including all of the front office staff and the doctor herself who was extremely thorough and patient. The bill was normal and there were no weird/unexpected charges. I will definitely bring him there again.

5
★★★★★

I took my dog in today and was relieved to be able to arrive at 7pm and still be charged for a normal visit. One of the biggest issues I have with clinics are their hours. Every person we interacted with at Westside was fabulous, including all of the front office staff and the doctor herself who was extremely thorough and patient. The bill was normal and there were no weird/unexpected charges. I will definitely bring him there again.

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Lou did a stellar job on my tattoo and it went very smoothly. The design was great and I am really satisified with my new tat!

2
★★★★★

Lou did a stellar job on my tattoo and it went very smoothly. The design was great and I am really satisified with my new tat!

.

Lou did a stellar job on my tattoo and it went very smoothly. The design was great and I am really satisified with my new tat!

5
★★★★★

Lou did a stellar job on my tattoo and it went very smoothly. The design was great and I am really satisified with my new tat!

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My dog is a golden retriever named Bailey 5 years old and West side have saved him twice. Shepard was hit and treated him with the most care in the world. I felt my dog was really love here. The doctor, nurses and technicians where on top of everything. They are true professionals.

5
★★★★★

My dog is a golden retriever named Bailey 5 years old and West side have saved him twice. Shepard was hit and treated him with the most care in the world. I felt my dog was really love here. The doctor, nurses and technicians where on top of everything. They are true professionals.

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.

My dog is a golden retriever named Bailey 5 years old and West side have saved him twice. Shepard was hit and treated him with the most care in the world. I felt my dog was really love here. The doctor, nurses and technicians where on top of everything. They are true professionals.

2
★★★★★

My dog is a golden retriever named Bailey 5 years old and West side have saved him twice. Shepard was hit and treated him with the most care in the world. I felt my dog was really love here. The doctor, nurses and technicians where on top of everything. They are true professionals.

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Oh my goodness, the staff here is beyond caring. They treat every pet like their own, I always feel positive when I have to come in for a visit or even when our dog had to have surgery on her hip. Wonderful, wonderful people here.

5
★★★★★

Oh my goodness, the staff here is beyond caring. They treat every pet like their own, I always feel positive when I have to come in for a visit or even when our dog had to have surgery on her hip. Wonderful, wonderful people here.

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Westside is a fantastic Veterinary Hospital, the staff really is compassionate about the animals and I never seem to have any problems when my dog needs to come here. I definietly trust them with Lucy!

2
★★★★★

Westside is a fantastic Veterinary Hospital, the staff really is compassionate about the animals and I never seem to have any problems when my dog needs to come here. I definietly trust them with Lucy!

.

Westside is a fantastic Veterinary Hospital, the staff really is compassionate about the animals and I never seem to have any problems when my dog needs to come here. I definietly trust them with Lucy!

5
★★★★★

Westside is a fantastic Veterinary Hospital, the staff really is compassionate about the animals and I never seem to have any problems when my dog needs to come here. I definietly trust them with Lucy!

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We originally started taking our dog here four years ago because of the convenient weekend hours, but after the attention and care that we have received, I wouldn't think of taking him any place else. Ringo has gotten into some strange situations, he has eaten our bed, our couch cushion and most recently a bra strap. Not to mention all of the instances of kennel cough and giardia we've endured! Each time an incident occurs, the vets and nurses here have been professional, caring and most importantly accurate. Plus, Ringo loves going there. My husband, Ringo and I all highly recommend the Westside Veterinary Center.

2
★★★★★

We originally started taking our dog here four years ago because of the convenient weekend hours, but after the attention and care that we have received, I wouldn't think of taking him any place else. Ringo has gotten into some strange situations, he has eaten our bed, our couch cushion and most recently a bra strap. Not to mention all of the instances of kennel cough and giardia we've endured! Each time an incident occurs, the vets and nurses here have been professional, caring and most importantly accurate. Plus, Ringo loves going there. My husband, Ringo and I all highly recommend the Westside Veterinary Center.

.

We originally started taking our dog here four years ago because of the convenient weekend hours, but after the attention and care that we have received, I wouldn't think of taking him any place else. Ringo has gotten into some strange situations, he has eaten our bed, our couch cushion and most recently a bra strap. Not to mention all of the instances of kennel cough and giardia we've endured! Each time an incident occurs, the vets and nurses here have been professional, caring and most importantly accurate. Plus, Ringo loves going there. My husband, Ringo and I all highly recommend the Westside Veterinary Center.

5
★★★★★

We originally started taking our dog here four years ago because of the convenient weekend hours, but after the attention and care that we have received, I wouldn't think of taking him any place else. Ringo has gotten into some strange situations, he has eaten our bed, our couch cushion and most recently a bra strap. Not to mention all of the instances of kennel cough and giardia we've endured! Each time an incident occurs, the vets and nurses here have been professional, caring and most importantly accurate. Plus, Ringo loves going there. My husband, Ringo and I all highly recommend the Westside Veterinary Center.

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My puppy started puking uncontrollably and Westside Vet was able to see him within a HALF HOUR. For alot of us, our pets are family, so being able to get him taken care of ASAP was absolutely amazing.

2
★★★★★

My puppy started puking uncontrollably and Westside Vet was able to see him within a HALF HOUR. For alot of us, our pets are family, so being able to get him taken care of ASAP was absolutely amazing.

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My puppy started puking uncontrollably and Westside Vet was able to see him within a HALF HOUR. For alot of us, our pets are family, so being able to get him taken care of ASAP was absolutely amazing.

5
★★★★★

My puppy started puking uncontrollably and Westside Vet was able to see him within a HALF HOUR. For alot of us, our pets are family, so being able to get him taken care of ASAP was absolutely amazing.

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I'm just going to say that this vet is amazing! My dog became paralyzed because of a genetic disk dresses and at the time I took him in, I thought I would have to put him down. Thankful, I didn't have to. It was a very in encouraging visit and they have since called to check up multiple times. I just moved here so this is my vet. Always! I can't express how grateful I am!

5
★★★★★

I'm just going to say that this vet is amazing! My dog became paralyzed because of a genetic disk dresses and at the time I took him in, I thought I would have to put him down. Thankful, I didn't have to. It was a very in encouraging visit and they have since called to check up multiple times. I just moved here so this is my vet. Always! I can't express how grateful I am!

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Wonderful hospital. They really care about the patients and clients and are giving the best quality medicine. I am surprised to see any negative reviews. This hospital is available 24 hours day 7 day a week. They have been there for the community for over 25 years.

2
★★★★★

Wonderful hospital. They really care about the patients and clients and are giving the best quality medicine. I am surprised to see any negative reviews. This hospital is available 24 hours day 7 day a week. They have been there for the community for over 25 years.

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The best vet in the city!!! We see Dr. Rosenthal, who is so sharp and caring. She asks lots of questions and arrives at the right diagnosis, which is something we had never experienced before, having had so many terrible vets in the city. Everyone that works here truly loves animals. My dogs kiss everyone here, even despite the shots, etc. The best!!!!

2
★★★★★

The best vet in the city!!! We see Dr. Rosenthal, who is so sharp and caring. She asks lots of questions and arrives at the right diagnosis, which is something we had never experienced before, having had so many terrible vets in the city. Everyone that works here truly loves animals. My dogs kiss everyone here, even despite the shots, etc. The best!!!!

.

The best vet in the city!!! We see Dr. Rosenthal, who is so sharp and caring. She asks lots of questions and arrives at the right diagnosis, which is something we had never experienced before, having had so many terrible vets in the city. Everyone that works here truly loves animals. My dogs kiss everyone here, even despite the shots, etc. The best!!!!

5
★★★★★

The best vet in the city!!! We see Dr. Rosenthal, who is so sharp and caring. She asks lots of questions and arrives at the right diagnosis, which is something we had never experienced before, having had so many terrible vets in the city. Everyone that works here truly loves animals. My dogs kiss everyone here, even despite the shots, etc. The best!!!!

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.

I took my dog in today and was relieved to be able to arrive at 7pm and still be charged for a normal visit. One of the biggest issues I have with clinics are their hours. Every person we interacted with at Westside was fabulous, including all of the front office staff and the doctor herself who was extremely thorough and patient. The bill was normal and there were no weird/unexpected charges. I will definitely bring him there again.

2
★★★★★

I took my dog in today and was relieved to be able to arrive at 7pm and still be charged for a normal visit. One of the biggest issues I have with clinics are their hours. Every person we interacted with at Westside was fabulous, including all of the front office staff and the doctor herself who was extremely thorough and patient. The bill was normal and there were no weird/unexpected charges. I will definitely bring him there again.

.

I took my dog in today and was relieved to be able to arrive at 7pm and still be charged for a normal visit. One of the biggest issues I have with clinics are their hours. Every person we interacted with at Westside was fabulous, including all of the front office staff and the doctor herself who was extremely thorough and patient. The bill was normal and there were no weird/unexpected charges. I will definitely bring him there again.

5
★★★★★

I took my dog in today and was relieved to be able to arrive at 7pm and still be charged for a normal visit. One of the biggest issues I have with clinics are their hours. Every person we interacted with at Westside was fabulous, including all of the front office staff and the doctor herself who was extremely thorough and patient. The bill was normal and there were no weird/unexpected charges. I will definitely bring him there again.

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I recently boarded Lucie here and it was a great experience! I have been using them as her vet so using them for boarding too was wonderful for my family and Lucie! Thank you!

2
★★★★★

I recently boarded Lucie here and it was a great experience! I have been using them as her vet so using them for boarding too was wonderful for my family and Lucie! Thank you!

.

This is the only place that I will take my dogs; they are excellent and always receive fantastic care. Thank you so much!

5
★★★★★

This is the only place that I will take my dogs; they are excellent and always receive fantastic care. Thank you so much!

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This is the only place that I will take my dogs; they are excellent and always receive fantastic care. Thank you so much!

2
★★★★★

This is the only place that I will take my dogs; they are excellent and always receive fantastic care. Thank you so much!

.

I began taking my dog Molly to Westside Veterinary Center for the past 3 years and have had nothing but great experiences! I want to give recognition to the staff and doctor. They are so great and make me feel at ease whenever I go in! Thank you!!!

2
★★★★★

I began taking my dog Molly to Westside Veterinary Center for the past 3 years and have had nothing but great experiences! I want to give recognition to the staff and doctor. They are so great and make me feel at ease whenever I go in! Thank you!!!

.

I began taking my dog Molly to Westside Veterinary Center for the past 3 years and have had nothing but great experiences! I want to give recognition to the staff and doctor. They are so great and make me feel at ease whenever I go in! Thank you!!!

5
★★★★★

I began taking my dog Molly to Westside Veterinary Center for the past 3 years and have had nothing but great experiences! I want to give recognition to the staff and doctor. They are so great and make me feel at ease whenever I go in! Thank you!!!

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Westside Veterinary Center is a wonderful vet and I always know I can trust them. My dogs are always well cared for whenever they need to come to the vet and I bring them here! Thank you!

2
★★★★★

Westside Veterinary Center is a wonderful vet and I always know I can trust them. My dogs are always well cared for whenever they need to come to the vet and I bring them here! Thank you!

.

Westside Veterinary Center is a wonderful vet and I always know I can trust them. My dogs are always well cared for whenever they need to come to the vet and I bring them here! Thank you!

5
★★★★★

Westside Veterinary Center is a wonderful vet and I always know I can trust them. My dogs are always well cared for whenever they need to come to the vet and I bring them here! Thank you!

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Westside Veterinary Center is the best vet I have ever used for my animals. I know I can always count on them and be at ease that my dogs are receiving excellent care. Thank you!

5
★★★★★

Westside Veterinary Center is the best vet I have ever used for my animals. I know I can always count on them and be at ease that my dogs are receiving excellent care. Thank you!

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Westside Veterinary Center is the best vet I have ever used for my animals. I know I can always count on them and be at ease that my dogs are receiving excellent care. Thank you!

2
★★★★★

Westside Veterinary Center is the best vet I have ever used for my animals. I know I can always count on them and be at ease that my dogs are receiving excellent care. Thank you!

.

We have been with Westside since December 2004. We have always been impressed by the depth and the capability of the staff. I recall clearly being allowed to visit any sick cat on Thanksgiving Day. It is a service that makes me feel peace of mind concerning my pets.

5
★★★★★

We have been with Westside since December 2004. We have always been impressed by the depth and the capability of the staff. I recall clearly being allowed to visit any sick cat on Thanksgiving Day. It is a service that makes me feel peace of mind concerning my pets.

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Firstly, let me say that Dr. Lowenstein is extremely kind, skilled and tender. My cat had a very bad case of dental disease (she was adopted). Dr. Lowenstein came to the apartment and thoroughly examined Angie and we quickly scheduled dental surgery at Westside. Right now, I am waiting to go pick up my little girl. This is my first experience with Westside Vet Center, and although everyone seems very nice and caring, I am extremely surprised and frustrated that when one calls the Center, they first get a recording which takes quite a few minutes to get through before you can be connected with an actual person! The message states ""to press zero if thhis is an emergency"", but my thinking is, ""You are a veterinary hospital. Shouldn't you assume each call is an emergency (or at least probably fairly urgent) until you hear otherwise? Dental surgery is very stressful for both pet and owner, and I wanted to know asap how she was doing. To call and have to wait through a recording before speaking to someone is nerve-wracking and ludicrous. In all fairness, the doctor phoned to update me immediately after surgery, but still, calling back after an hour for an update, I believe I should have gotten a live person right away. I have had pets my whole life. They are my family. I just have never had an experience with a vet clinic in which a live person does not answer the phone straight away.
I know his review is mixed thus far due mainly to my consternation as to why the phone isn't immediately answered by a person, but I'd also like to stae that a very important PRO, is that this clinic is open 24/7. Not only is it open 7 days a week, but there is ALWAYS a nurse who stays overnight with animals that are there through the evening. This is such a comfort to anyone whose pet is in the care of a hospital--an invaluable comfort.
One other CON though is that although 97% of the reception staff are true angels on earth, there are 3% who just don't seem ""with it"" or are ambivilant (not a quality one wants to deal with when one is worried about their pet or the people they are entrusting, as it is a reflection on the clinic.
So here is the good and the not-so-good. Better to be armed with all information. And remember this is just one person's experience.

2
★★★★☆

Firstly, let me say that Dr. Lowenstein is extremely kind, skilled and tender. My cat had a very bad case of dental disease (she was adopted). Dr. Lowenstein came to the apartment and thoroughly examined Angie and we quickly scheduled dental surgery at Westside. Right now, I am waiting to go pick up my little girl. This is my first experience with Westside Vet Center, and although everyone seems very nice and caring, I am extremely surprised and frustrated that when one calls the Center, they first get a recording which takes quite a few minutes to get through before you can be connected with an actual person! The message states ""to press zero if thhis is an emergency"", but my thinking is, ""You are a veterinary hospital. Shouldn't you assume each call is an emergency (or at least probably fairly urgent) until you hear otherwise? Dental surgery is very stressful for both pet and owner, and I wanted to know asap how she was doing. To call and have to wait through a recording before speaking to someone is nerve-wracking and ludicrous. In all fairness, the doctor phoned to update me immediately after surgery, but still, calling back after an hour for an update, I believe I should have gotten a live person right away. I have had pets my whole life. They are my family. I just have never had an experience with a vet clinic in which a live person does not answer the phone straight away.
I know his review is mixed thus far due mainly to my consternation as to why the phone isn't immediately answered by a person, but I'd also like to stae that a very important PRO, is that this clinic is open 24/7. Not only is it open 7 days a week, but there is ALWAYS a nurse who stays overnight with animals that are there through the evening. This is such a comfort to anyone whose pet is in the care of a hospital--an invaluable comfort.
One other CON though is that although 97% of the reception staff are true angels on earth, there are 3% who just don't seem ""with it"" or are ambivilant (not a quality one wants to deal with when one is worried about their pet or the people they are entrusting, as it is a reflection on the clinic.
So here is the good and the not-so-good. Better to be armed with all information. And remember this is just one person's experience.

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DR. KAREN CANTOR, the greatest veterinarian, caring for the animals at the best hospital for animals in America, where the cats and dogs are made well and healthy and where absolutely nobody leaves without feeling better.
This is the only place where the animals want to go back to see the doctors and nurses who care for them,
ESPECIALLY - THE ONE - THE ONLY - THE ONLY ONE-
DR. KAREN KANTOR

2
★★★★★

DR. KAREN CANTOR, the greatest veterinarian, caring for the animals at the best hospital for animals in America, where the cats and dogs are made well and healthy and where absolutely nobody leaves without feeling better.
This is the only place where the animals want to go back to see the doctors and nurses who care for them,
ESPECIALLY - THE ONE - THE ONLY - THE ONLY ONE-
DR. KAREN KANTOR

.

Friday morning, after a lovely Thanksgiving Day Celebration, I discovered that my 7lb 10 year old poodle, Lilly, had possibly ingested a foreign body. She had slept through the night with no vomiting and showed no signs of pain or discomfort in fact she was looking for her breakfast as usual that morning. I had scooped her up in my arms and while holding her I felt her belly and sure enough I COULD FEEL the foreign body in her intestines.\r
I immediately called the WSVC, I was handled with kindness, compassion and caringObviously understanding the urgent nature of Lillys situation We were immediately fit/scheduled into Dr Yims appointments. The receptionist told me to come over and that she would fill the doctor in before I arrived so Lilly could be cared for with the best and most expeditious care/treatment. \r
Dr Yim was lovely, kind, caring and as soon as the x-rays were complete she showed me exactly what we were dealing with multiple foreign bodies 1 of which was now blocking the intestine creating a back up causing the intestine to bulge, indicating that surgery was needed (to remove them all) immediately. \r
The reality of abdominal exploratory on my 10 years old baby became a hard and fast reality within minutes Luckily Dr Yim was able to do the surgery that evening (as the regular surgeon was out of town) doing all she could to help my little munchkin Lilly was in surgery by 5pm that night (the day after Thanksgiving) and within a few hours all foreign bodies were removed and she was resting in the ICU recovering with their amazing 24 hour nursing staff.\r
Dr Yim explained that after such a major surgery the first 72hrs were the most important to see if her body would rebound.\r
I was told I could visit (with an appointment) and call anytime to check in on her. I did all that I was allowed to do to support Lillys healing process & followed up with both Dr Yim and Dr Cantor (who is my regular vet) about Lillys healing process, foods etc\r
I am thrilled to report that Lillys recovery which went smoothly and without a single hitch! I credit this to the wonderful care we received from the amazing staff at WSVC.\r
I have been a client at WSVC for more than 25years and will continue to be a client along with recommending this hospital to all I know who have pets. \r
I do believe that the staff at WSVC truly LOVES animals as they strive to deliver the best/highest level of veterinary care possible for their patients/clients!\r
During my crisis All communications were clear from the reception staff, Dr Yim, Nursing Staff & of course with Dr Cantor as well.\r
\r
So I must report: HIGH PRAISE for the WESTSIDE VETERINARY CENTER!\r
\r
Bravo Standing Ovation! & Thank You! :-)\r
\r
\r

2
★★★★★

Friday morning, after a lovely Thanksgiving Day Celebration, I discovered that my 7lb 10 year old poodle, Lilly, had possibly ingested a foreign body. She had slept through the night with no vomiting and showed no signs of pain or discomfort in fact she was looking for her breakfast as usual that morning. I had scooped her up in my arms and while holding her I felt her belly and sure enough I COULD FEEL the foreign body in her intestines.\r
I immediately called the WSVC, I was handled with kindness, compassion and caringObviously understanding the urgent nature of Lillys situation We were immediately fit/scheduled into Dr Yims appointments. The receptionist told me to come over and that she would fill the doctor in before I arrived so Lilly could be cared for with the best and most expeditious care/treatment. \r
Dr Yim was lovely, kind, caring and as soon as the x-rays were complete she showed me exactly what we were dealing with multiple foreign bodies 1 of which was now blocking the intestine creating a back up causing the intestine to bulge, indicating that surgery was needed (to remove them all) immediately. \r
The reality of abdominal exploratory on my 10 years old baby became a hard and fast reality within minutes Luckily Dr Yim was able to do the surgery that evening (as the regular surgeon was out of town) doing all she could to help my little munchkin Lilly was in surgery by 5pm that night (the day after Thanksgiving) and within a few hours all foreign bodies were removed and she was resting in the ICU recovering with their amazing 24 hour nursing staff.\r
Dr Yim explained that after such a major surgery the first 72hrs were the most important to see if her body would rebound.\r
I was told I could visit (with an appointment) and call anytime to check in on her. I did all that I was allowed to do to support Lillys healing process & followed up with both Dr Yim and Dr Cantor (who is my regular vet) about Lillys healing process, foods etc\r
I am thrilled to report that Lillys recovery which went smoothly and without a single hitch! I credit this to the wonderful care we received from the amazing staff at WSVC.\r
I have been a client at WSVC for more than 25years and will continue to be a client along with recommending this hospital to all I know who have pets. \r
I do believe that the staff at WSVC truly LOVES animals as they strive to deliver the best/highest level of veterinary care possible for their patients/clients!\r
During my crisis All communications were clear from the reception staff, Dr Yim, Nursing Staff & of course with Dr Cantor as well.\r
\r
So I must report: HIGH PRAISE for the WESTSIDE VETERINARY CENTER!\r
\r
Bravo Standing Ovation! & Thank You! :-)\r
\r
\r

.

Top notch care and a comprehensive approach helps the vets and staff at this hospital provide the very best in treatment to your pet. Take your checkbook it all adds up.

4
★★★★☆

Top notch care and a comprehensive approach helps the vets and staff at this hospital provide the very best in treatment to your pet. Take your checkbook it all adds up.

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.

Dr. Brodsky and his extraordinary team work miracles every day. I've been lucky to see this with my 2 dogs - Abbey in the late '80's and Christy last week. My 8 lb. yorkie ate 8 oz. of dark chocolate. Within 3 hours her heart, liver, sugar all were 100 times normal. The amazing Jessica at reception made me bring her in immediately and the incredible Dr. Scolavino would not give up, even after calling Dr. Brodsky, poison control and numerous doctors. By midnight her heart dropped 20 pts, by 8 AM it was 100 and normal by 4 when we picked her up. The nurses, receptionists, techs, and Drs. Scolovino & Brodsky saved her life. They would not give up. I called hourly and just said Christy and got an update from ICU. They truly are the most special, caring team in the world, and we will be forever greatful for all they have done. They are simply lifesavers and my husband and I will never forget what they did last Sunday. Please - do not go anywhere else. They are the best!

2
★★★★★

Dr. Brodsky and his extraordinary team work miracles every day. I've been lucky to see this with my 2 dogs - Abbey in the late '80's and Christy last week. My 8 lb. yorkie ate 8 oz. of dark chocolate. Within 3 hours her heart, liver, sugar all were 100 times normal. The amazing Jessica at reception made me bring her in immediately and the incredible Dr. Scolavino would not give up, even after calling Dr. Brodsky, poison control and numerous doctors. By midnight her heart dropped 20 pts, by 8 AM it was 100 and normal by 4 when we picked her up. The nurses, receptionists, techs, and Drs. Scolovino & Brodsky saved her life. They would not give up. I called hourly and just said Christy and got an update from ICU. They truly are the most special, caring team in the world, and we will be forever greatful for all they have done. They are simply lifesavers and my husband and I will never forget what they did last Sunday. Please - do not go anywhere else. They are the best!

Pros: The best doctors, nurses and assistants possible

Cons: Nothing

.

On the whole their vets are fine although expensive but my nightmare began when Jessica, their technician, reommended her friend as a dogsitter. I thought a reference from westside would be a good one. Leonard, her friend, neglected my dog. According to my doorman he invited men to the apartment and when I returned from my trip the dog looked awful and starving, money was missing and jewelry of mine strewn around the place. He said he knew nothing, clearly lyoing. Jessica never returned my calls when I called westside and a letter I wrote to the head of westside was never even acknowledged by a reply. I feel violated and in terror of leaving my pet in anyone's care. I cannot even begin to describe the sense of pain. All from their recommendation.

1
★★★☆☆

On the whole their vets are fine although expensive but my nightmare began when Jessica, their technician, reommended her friend as a dogsitter. I thought a reference from westside would be a good one. Leonard, her friend, neglected my dog. According to my doorman he invited men to the apartment and when I returned from my trip the dog looked awful and starving, money was missing and jewelry of mine strewn around the place. He said he knew nothing, clearly lyoing. Jessica never returned my calls when I called westside and a letter I wrote to the head of westside was never even acknowledged by a reply. I feel violated and in terror of leaving my pet in anyone's care. I cannot even begin to describe the sense of pain. All from their recommendation.

.

I have lived in the neighborhood since 1984 and came across Westside Vet in 1987 when I rescued my fiirst dog. Someone in Central Park was walking their dog and said it was where I should go. I am now on my third generation of dogs that I have brought to Westside. I would not be such a devoted client if they weren't doing something right!. I have always been treated well and the the staff has always been great. The doctors are superb. They always make me feel welcome. They definitely know what they are doing and do it well.

2
★★★★★

I have lived in the neighborhood since 1984 and came across Westside Vet in 1987 when I rescued my fiirst dog. Someone in Central Park was walking their dog and said it was where I should go. I am now on my third generation of dogs that I have brought to Westside. I would not be such a devoted client if they weren't doing something right!. I have always been treated well and the the staff has always been great. The doctors are superb. They always make me feel welcome. They definitely know what they are doing and do it well.

Pros: Quality medical care

.

Westside Veterinary Center saved my dogs life. My usual vet who did housecalls for me was not available. I went as an emergency with my 12 year old dog. The doctors and nurses were awesome. The receptionist kept me calm while the doctors treated my dog for heart failure. They are truly kind and caring. Best hospital in NYC.

2
★★★★★

Westside Veterinary Center saved my dogs life. My usual vet who did housecalls for me was not available. I went as an emergency with my 12 year old dog. The doctors and nurses were awesome. The receptionist kept me calm while the doctors treated my dog for heart failure. They are truly kind and caring. Best hospital in NYC.

Pros: 24/7 care

.

It does not get any better! The 2 girls at the front gave my dog so much attention. The waiting room was comfortable and clean. The doctor who I saw that day ran some tests and expalined why they had to be done. The nurse that was with the doctors was a comfort to me but more importantly, knew how to keep my dog calm. I was impressed. Medicine was needed for my dog and now she is 100%. I am so glad the gang in the dog run told me to go there. I will definitely go back. Thanks guys

5
★★★★★

It does not get any better! The 2 girls at the front gave my dog so much attention. The waiting room was comfortable and clean. The doctor who I saw that day ran some tests and expalined why they had to be done. The nurse that was with the doctors was a comfort to me but more importantly, knew how to keep my dog calm. I was impressed. Medicine was needed for my dog and now she is 100%. I am so glad the gang in the dog run told me to go there. I will definitely go back. Thanks guys

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