Time Warner Cable

Please, go read a year and a half's (and counting) history of Milwaukee Time-Warner / Roadrunner buffoonery at my website: (alexfalkenberg dot com) and decide for yourself if that's any worse. I just don't get how they can get away with it like they do, for so long, to so many, on so many levels.

I'd understand if it was one isolated incident... but it went on for a year and a half, and there has still been no resolution, to this day.

Posted 07/01/08

I've lived in Milwaukee for about two years now, after having lived in various cities in Arizona, Florida and Maine. I must say that I have never had such poor service (cable OR customer) as I have had with Time Warner in Milwaukee. I have previously had accounts with several major cable and satellite companies, depending on the city I was living in, and all have been far superior to TW. I can't even go into all of the areas in which they offend - my cable often did not work at all and service was both nearly impossible to get and then rude once you did. In an apparent attempt to simply inconvenience the customer, every request for service was denied until I unplugged the cable box and brought it to their service center 45 minutes away. Then I would have to hold it while I waited in line for about an hour, finally to be told that they would call me whenever they had looked at it (usually about two weeks). Then I would be told to pick it up and they would say "see if that improved it" (which it never did). I would wait another two weeks for a technician. I think that their network is just somehow screwed up in Milwaukee, as everyone I have talked to about this had the same problem and eventually switch to satellite. I finally did as well (I'm a slow learner) and am much happier now...

Pros: None compared to satellite

Cons: Poor cable and customer service

Posted 06/02/08

Called twice to return a modem after daughters graduation. First time cut off. Second time transfered and on hold now 30 minutes........very poor.

Posted 05/29/08

Capitalism is an economic system based on competition. This is a monopoly, and the quality of service is what to expect with a monopoly. Time Warner will not get better till we have more options or enough people go without cable. If you can get by without cable, skip Time Warner.

Pros: it's cable

Cons: it's the only one

Posted 05/09/08

I have to wait a half hour for someone to answer a question? This is terrible customer service, it doesn't get any worse.

Posted 02/16/08

do yourself a huge favor -avoid getting involved with this corporation. Ah, i forgot, it's impossible, because in this new age of capitalism, there is no more competition, instead we have to deal with corporate psychopath who control the market.

I dont even know where to begin? The customer service? We already know how pathetic is that, waiting 45 minutes on line, always, anytime, any day, is the minimum required.

Not getting the channels you paid for?

Incompetent installation?

Over charges and, yes, waiting 2 hours to get some answers....

help me god, give Milwaukee some competition, to we can all have our peace of mind back, this psychopathiccoropration is an hazard to society.

do yourself a favor - if u can do without, save your sanity...

Pros: ya right.....

Cons: where to begin?

Posted 01/03/08

-Horrible totally untrained incompetent people manning the phone lines
- Did not show up for scheduled appointment
- Should come with a warning sticker, "HAZARDOUS TO YOUR PEACE OF MIND"
I spent hours and hours on the phone with customer service reps who did not know computers AT ALL and continually asked me to "reboot" which I had done many times. After 3 days of attempting contact, I was given incorrect information regarding helpline hours and when I finally did get through , I was told they did not know anything about Macs and there was no time when I could call back and expect anyone who knew anything about Macs. It took 3 technician visits until my internet was finally up and then the sound went out on my cable and I an still unable to use the phone service.
If there is an alternative cable company out there, someone please let me know. I want my COMCAST back !!!

Pros: I have cable sometimes and internet service after 3 weeks of drama

Cons: horrible customer service

Posted 08/23/07

Soul-less Corporate Monopoly to procure customers and maximize profits through unsustainable efficiencies involving subcontractors and unaccountable labor. Avoid this corporate monster if at all possible.... they are heartless autocrats with no ability to work outside the strict corporate framework... which as we all know... is not how the real world operates.

Pros: there are no professionals that work there...

Cons: Everyone in their upper managment and Board should be convicted.

Posted 07/19/07