Set up all the services I wanted over the phone - facial, highlights and a haircut. Was given a 'discount' of 10% for the multiple services. Great. Got there and started my facial. I requested the facial for rosacea over the phone - not what I received. I have extremely sensitive skin and mild rosacea and I had a very painful experience with the extractions which two weeks later now I still have red spots from the extractions. My skin was smooth and soft after but I still have these red blemishes two full weeks later.
Moving onto the hair. I was very specific what i wanted and brought in pictures of the haircut i wanted and the color highlights I wanted. How hard is that for a 'high end salon' to get right when you bring in the pictures? Apparently too hard for Rana's staff. I had hair all the way down my back and wanted a haircut shoulder length. Parts of the haircut were shoulder length but the lady cut so many layers on the top it looked like I had a mullet! I am currently wearing my hair in what I can fit into a ponytail until it grows out more to cut it back to a normal cut not so choppy. I am 30 years old not 70 and the hair cut she gave me was for an old woman - like herself. time for some new stylists Lana. OK so as if all I described was not bad enough let's move onto the 'highlights'. I have dark hair almost black. I asked for two color highlights some coppery some blonde. All I got was the copper color and no blonde. Fine ok I can deal with that and everything else. Then the stylists next client came and after she washes out the color she does not even want to blow dry my hair? A $90 facial $110 highlights $35 haircut is what I agreed to and you expect me to not get a blow dry? Not even a style? You want me to walk out with a wet mess? WHAT? So I tell the stylist I want a blow dry too. She rushed through the blow dry. I was in such surprise from the difference of how I looked it did not process in my head everything that had happened. I just wanted to leave so bad and the stylist never offered to put a quarter in the meter for me and I did not want a ticket. The two other stylists there took quarters from their clients and put it in the meters for them and they got far less expensive treatments than i did. One only had a blow dry. The other a man just a haircut. My stylist did not even want to make me a cup of coffee like the other clients received. I had to ask and then she asked another staff member to make it for me.
Ok getting my stuff together time to get out of this disaster and hurry so i do not get a ticket on my expired meter. At the counter suddenly all these surprise charges. Oh she did a special treatment on your hair additional $30. Oh she did low lights on your hair additional $20. Oh she did a blow dry thats $40. Lana said ok I will give it all to you for just an additional $75 wow how nice of you ms Lana. Wait a second a haircut costs $35 for very long hair but a blow dry for a shoulder length-chin length hair is $40? Hmmm. sounds fishy. Fine just get me out of here I don't care and will never return and had every intention on writing this negative review the whole time. i gave you and your staff every chance to treat me fairly and never in this 'organic spa experience' did i feel that way. Your staff was not even nice or friendly. You spoke about me in Russian with your other staff members right in front of me not knowing I knew some Russian myself. I said nothing all in hopes of having a nice hair style. I left disgusted by your "high end organic spa" it was a waste of time and money I am so disappointed and wish I never came. i trusted your staff and would have been a loyal customer if you had only treated me a little better and did as I requested/paid for. I gave you one star but i would not have even given that if there was an option for zero stars.