Tustin Buick GMC

★★★★☆
New, Used, Manufacture Certified & Commercial/Fleet Vehicles, Service Center, Detailing, Courtesy Shuttle, Rental Cars, Parts & Accessories, Internet Access, Comfortable Waiting Area
  • 1 Auto Center Dr

    Tustin, CA 92782

    Map & Directions
  • 714-669-3699

About Tustin Buick GMC

Categories
  • Auto Dealers
Details
  • GMC
  • Buick
  • Pontiac
Hours
M-Sa 9am-9pm, Su 10am-8pm
Special Offer
Call today for the latest specials and discounts!
Payment Options
  • Check
  • MasterCard
  • Visa

Automotive

Automotive
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3.6 5
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I bought a used 2012 Dodge Mega Cab 3500 and spent over $50,000 with the understanding that when I picked it up the next day the interior would be detailed to remove all the pet hair and dander as I am severely allergic. A few hours before I picked it up, I called them again to remind them to make sure they cleaned the interior, they (Thovan) said they would be sure to hit it "again". When I arrived after a 2.5 hour drive, I looked at the interior and it was EASY TO SEE THEY NEVER EVEN HIT IT ONCE. It was as though they got me to sign the papers and got what they wanted and the truck was no longer their priority. I have since put in about 6 hours of my own time trying to vacuum and shampoo the carpets and seat backs. I have been severely sick and fighting allergies since I bought the truck. TUSTIN BUICK GMC HASN'T EVEN OFFERED TO MAKE IT RIGHT. I am no longer their problem, they got my money. If I could do it all over again, I would take my business elsewhere and make sure I got what I wanted before I signed ANYTHING! Good luck to you!

1
★☆☆☆☆

I bought a used 2012 Dodge Mega Cab 3500 and spent over $50,000 with the understanding that when I picked it up the next day the interior would be detailed to remove all the pet hair and dander as I am severely allergic. A few hours before I picked it up, I called them again to remind them to make sure they cleaned the interior, they (Thovan) said they would be sure to hit it "again". When I arrived after a 2.5 hour drive, I looked at the interior and it was EASY TO SEE THEY NEVER EVEN HIT IT ONCE. It was as though they got me to sign the papers and got what they wanted and the truck was no longer their priority. I have since put in about 6 hours of my own time trying to vacuum and shampoo the carpets and seat backs. I have been severely sick and fighting allergies since I bought the truck. TUSTIN BUICK GMC HASN'T EVEN OFFERED TO MAKE IT RIGHT. I am no longer their problem, they got my money. If I could do it all over again, I would take my business elsewhere and make sure I got what I wanted before I signed ANYTHING! Good luck to you!

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We've owned 15 cars. The last two were from Tustin Buick -- the best dealership we've ever dealt with. The first car we bought from them had a subtle but stubborn problem -- they stuck with us for over a year through a number of attempted fixes. Finally, they took the car back, crediting all our payments against a new one. Throughout, everyone was polite and professional. We look forward to going back every time we get our new car serviced.

5
★★★★★

We've owned 15 cars. The last two were from Tustin Buick -- the best dealership we've ever dealt with. The first car we bought from them had a subtle but stubborn problem -- they stuck with us for over a year through a number of attempted fixes. Finally, they took the car back, crediting all our payments against a new one. Throughout, everyone was polite and professional. We look forward to going back every time we get our new car serviced.

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These guys are the BEST! I've been a customer for 7 years or so and have never been disappointed. I always know that I will receive the best service (& friendly service too!).

2
★★★★★

These guys are the BEST! I've been a customer for 7 years or so and have never been disappointed. I always know that I will receive the best service (& friendly service too!).

.

Great big thank you to the service department reps at Tustin Pontiac Buick GMC. They got me back on the road in a short period of time and were courteous when working with them. Nice doing business with them.

5
★★★★★

Great big thank you to the service department reps at Tustin Pontiac Buick GMC. They got me back on the road in a short period of time and were courteous when working with them. Nice doing business with them.

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I will never bring my vehicle into this service center again... Not only are they expensive-they are rather rude and try to pad what you need done.... They are overcharging for the simplest of tasks and are really doing nothing for return customers. They should be rewarding their loyal customers not attempting to extort high charges for warranty items. Although I love the vehicle..makes me think twice when in the car-buying market again.

PROS: Good location
CONS: Expensive, rude clerks,

2
★★☆☆☆

I will never bring my vehicle into this service center again... Not only are they expensive-they are rather rude and try to pad what you need done.... They are overcharging for the simplest of tasks and are really doing nothing for return customers. They should be rewarding their loyal customers not attempting to extort high charges for warranty items. Although I love the vehicle..makes me think twice when in the car-buying market again.

PROS: Good location
CONS: Expensive, rude clerks,

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Message from Tustin Buick GMC

Over the years, many things have changed in this business. However, one thing that has never changed is our commitment to our customers and our desire to ensure they have the most comfortable buying experience possible and drive a well-maintained and safe vehicle. Our commitment also extends to our employees. We are dedicated to providing the training and resources to develop and maintain the best staff in the business. This partnered with a positive, professional and fun environment our employees are the best in the business. Taking care of our customers and providing for our employees are the reasons we are in business. Call us at 877-258-8034!

More about Tustin Buick GMC

With our family's love for cars and a father who has a history of racing, we begun as Burbank Sports Cars in 1954 and have evolved into a collection of stores located in the city of Tustin. For over 54 years, family-owned Tustin Buick GMC, Tustin and Tustin Nissan have been dedicated to helping our clients during their automotive purchasing decisions. For years, we have been ranked top in the industry in customer satisfaction and dealership performance.

 

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