Platinum Maid

★★★★☆
  • 1600 S Eads St

    Arlington, VA 22202

    Map & Directions
  • 703-349-5551

About Platinum Maid

Categories
  • Carpet & Rug Cleaners
  • House Cleaning
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  • Maid & Butler Service

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HOUSERVICES, L.L.C.

3800 POWELL LANE Falls Church, VA

3.8644 59
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If I could leave negative stars, it would still be to high for "Platinum" Maid. The customer service, or lack thereof, is atrocious. I cannot believe the manner in which they treat their customers. I wish I read the yelp reviews first and ignored the very likely fake award from www.top10maidservices.com (which is probably owned by them). I strongly suggest staying away from this company.

1
★☆☆☆☆

If I could leave negative stars, it would still be to high for "Platinum" Maid. The customer service, or lack thereof, is atrocious. I cannot believe the manner in which they treat their customers. I wish I read the yelp reviews first and ignored the very likely fake award from www.top10maidservices.com (which is probably owned by them). I strongly suggest staying away from this company.

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Pros: Easy to book online. Easy to reach on the phone. Email reminders, nice. Friendly over the phone and in person. The team arrived exactly on time ?? not early, which is annoying, not late, which is even more annoying. They were fast, professional, and courteous. They were nice to my cats. And when they were done, my house was nice and clean without smelling like chemicals.

Cons: Haven??t found any yet.

5
★★★★★

Pros: Easy to book online. Easy to reach on the phone. Email reminders, nice. Friendly over the phone and in person. The team arrived exactly on time ?? not early, which is annoying, not late, which is even more annoying. They were fast, professional, and courteous. They were nice to my cats. And when they were done, my house was nice and clean without smelling like chemicals.

Cons: Haven??t found any yet.

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WORST clean ever - my house is dirtier than when they started. Their advertising & testimonials are untrue. I ordered a "spring type clean," which includes baseboards, doors, blinds, etc and nothing was cleaned. The first woman vacuumed over those areas but never wiped them down. The second guy ignored them all together. The mirrors were left streaked, the carpets were not vacuumed, the toilet seat was left w/brown streaks, the wood was not dusted, and an entire area was just skipped. Everything has a yucky film over it. The steamcleaning guy did a poor job. Most stains are still on the carpet. While some stains may've taken a bit more muscle most were surface dirt stains that should've come up w/no problem & did when I went over an area with my steamcleaner. Cheap means dirty. My house needed a regular clean & I bought a spring clean so the house would be very clean but what I got was a house that was left in a bad condition.

1
★☆☆☆☆

WORST clean ever - my house is dirtier than when they started. Their advertising & testimonials are untrue. I ordered a "spring type clean," which includes baseboards, doors, blinds, etc and nothing was cleaned. The first woman vacuumed over those areas but never wiped them down. The second guy ignored them all together. The mirrors were left streaked, the carpets were not vacuumed, the toilet seat was left w/brown streaks, the wood was not dusted, and an entire area was just skipped. Everything has a yucky film over it. The steamcleaning guy did a poor job. Most stains are still on the carpet. While some stains may've taken a bit more muscle most were surface dirt stains that should've come up w/no problem & did when I went over an area with my steamcleaner. Cheap means dirty. My house needed a regular clean & I bought a spring clean so the house would be very clean but what I got was a house that was left in a bad condition.

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There is no possible way that all of these good reviews are true. Platinum Maid Service was unreliable, unaccommodating, and had very poor customer service. Not only did they not come during the scheduled time, but they also failed to notify anybody that they would be unable to come on the scheduled day at all. They were unwilling to come during my first available alternative time, which meant that I had to reschedule our tenant's move-in, and they offered no concessions for my wasted time and inconvenience.

To say that my experience with this company was poor would be an understatement. I am completely embarrassed by their lack of customer service. I would strongly recommend against using this company for any cleaning need. They should rename the company "Bronze Maid".

1
★☆☆☆☆

There is no possible way that all of these good reviews are true. Platinum Maid Service was unreliable, unaccommodating, and had very poor customer service. Not only did they not come during the scheduled time, but they also failed to notify anybody that they would be unable to come on the scheduled day at all. They were unwilling to come during my first available alternative time, which meant that I had to reschedule our tenant's move-in, and they offered no concessions for my wasted time and inconvenience.

To say that my experience with this company was poor would be an understatement. I am completely embarrassed by their lack of customer service. I would strongly recommend against using this company for any cleaning need. They should rename the company "Bronze Maid".

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We paid $110 for a move out clean of our 1bedroom apt. When we arrived home only the kitchen had been dusted. None of the appliances, carpets or bathroom had been touched. Look them up on the Better Business Bureau website and you'll see they received an F in 2010. STAY AWAY FROM THIS COMPANY.

1
★☆☆☆☆

We paid $110 for a move out clean of our 1bedroom apt. When we arrived home only the kitchen had been dusted. None of the appliances, carpets or bathroom had been touched. Look them up on the Better Business Bureau website and you'll see they received an F in 2010. STAY AWAY FROM THIS COMPANY.

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I??ve been using Platinum Maid services for several months now and have always had a magnificent experience with them. From the initial conversation with customer service to the professionals who cleaned my disgusting apartment, everything Platinum Maid did was first-class all the way around. I have several friends who also use them and love the service as well. It??s hard to find a reputable cleaning service that is responsive and they do it better than anyone I have used (and I??ve been living in VA for 10 years). In addition the pricing is very affordable and since I??m home during the cleanings sometimes, it??s nice to be able to communicate or interact with the professional cleaners.

5
★★★★★

I??ve been using Platinum Maid services for several months now and have always had a magnificent experience with them. From the initial conversation with customer service to the professionals who cleaned my disgusting apartment, everything Platinum Maid did was first-class all the way around. I have several friends who also use them and love the service as well. It??s hard to find a reputable cleaning service that is responsive and they do it better than anyone I have used (and I??ve been living in VA for 10 years). In addition the pricing is very affordable and since I??m home during the cleanings sometimes, it??s nice to be able to communicate or interact with the professional cleaners.

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I recently moved to VA and was in need of a good cleaning service. I called Platinum Maid based off other reviews and was not disappointed! Platinum Maid did a great job! When I came home my house smelled freshly cleaned, the floors were sparkling and everything was spotless. When I called Platinum Maid I told them that I needed someone to do a basic clean of the floors and bathrooms. They were very accommodating and went above what I had requested. Their customer support is extremely fast and friendly to deal with.

I will definitely use this service again!

5
★★★★★

I recently moved to VA and was in need of a good cleaning service. I called Platinum Maid based off other reviews and was not disappointed! Platinum Maid did a great job! When I came home my house smelled freshly cleaned, the floors were sparkling and everything was spotless. When I called Platinum Maid I told them that I needed someone to do a basic clean of the floors and bathrooms. They were very accommodating and went above what I had requested. Their customer support is extremely fast and friendly to deal with.

I will definitely use this service again!

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Terrible, deceptive, left without finishing, unauthorized charge to credit card.

I contracted to have platinum maids come clean my small home, couple bedroom, 1 bath, small common area, small kitchen after receiving a $110 quote. I was made to give my credit card information to confirm the appointment, but was told I could pay cash when the job was done and they would not charge the card.

When the cleaner arrived (one person), behind schedule, and entered with almost no cleaning supplies, I should have called off the appointment. I was working in my office basement while the cleaner was supposedly cleaning. I had previously done extensive tidying of my house so the cleaner could focus on the promised "deep cleaning." However, the cleaner informed me after about an hour that they had to leave, the rest of the crew was tied up, and someone could come back later to finish. I was shocked. Besides wiping a few windowsills, nothing had been done. The cleaner, however, reported to his manager that everything was complete but the floors. The floors were certainly not touched, but neither were any appliances in the kitchen, the table was not wiped down, and the counters (which I had already cleared) were only given a cursory wipe.

To make matters worse, I learned from the customer support rep at their phone number that they had charged my credit card for the full amount, even though the service was not completed. He was extremely rude to me as I explained my frustration, and offered no apology for the poor service. Rather than taking a conciliatory tone, the man became quite rude, even saying, "Look I gave you two choices, I can either discount 10% off the price or someone can come back later." At that point I was more upset that they charged my credit card without authorization, and the buy blew me off, "Dude, it's not a big deal." The discount offered was offensive in the least; they did not finish the work and did no where near 90% of what their website promised.

I had hoped to have a special cleaning before I had guests visit, but the lesson here is that if you want something done right, you need to do it yourself. Platinum Maid can certainly not be trusted.

I will likely be escalating my complaint, including with the Better Business Bureau, but even they report that the company has not responded to several BBB inquiries.

AVOID!

1
★☆☆☆☆

Terrible, deceptive, left without finishing, unauthorized charge to credit card.

I contracted to have platinum maids come clean my small home, couple bedroom, 1 bath, small common area, small kitchen after receiving a $110 quote. I was made to give my credit card information to confirm the appointment, but was told I could pay cash when the job was done and they would not charge the card.

When the cleaner arrived (one person), behind schedule, and entered with almost no cleaning supplies, I should have called off the appointment. I was working in my office basement while the cleaner was supposedly cleaning. I had previously done extensive tidying of my house so the cleaner could focus on the promised "deep cleaning." However, the cleaner informed me after about an hour that they had to leave, the rest of the crew was tied up, and someone could come back later to finish. I was shocked. Besides wiping a few windowsills, nothing had been done. The cleaner, however, reported to his manager that everything was complete but the floors. The floors were certainly not touched, but neither were any appliances in the kitchen, the table was not wiped down, and the counters (which I had already cleared) were only given a cursory wipe.

To make matters worse, I learned from the customer support rep at their phone number that they had charged my credit card for the full amount, even though the service was not completed. He was extremely rude to me as I explained my frustration, and offered no apology for the poor service. Rather than taking a conciliatory tone, the man became quite rude, even saying, "Look I gave you two choices, I can either discount 10% off the price or someone can come back later." At that point I was more upset that they charged my credit card without authorization, and the buy blew me off, "Dude, it's not a big deal." The discount offered was offensive in the least; they did not finish the work and did no where near 90% of what their website promised.

I had hoped to have a special cleaning before I had guests visit, but the lesson here is that if you want something done right, you need to do it yourself. Platinum Maid can certainly not be trusted.

I will likely be escalating my complaint, including with the Better Business Bureau, but even they report that the company has not responded to several BBB inquiries.

AVOID!

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After reading all of the other reviews, I really looked forward to this service and to having my own positive experience. You never know how these things will go because everyone has their own idea/opinion about what 'clean' is. We have used a few other services before and paid much more for so much less. When Platinum Maid arrived they were friendly and ready to get to work. When they left (in less time than we anticipated), I walked around and took note of their attention to detail. We've paid for other services where they say 'cleaning the baseboards'' is part of the service and you see they've taken a feather duster to them. Platinum Maid and there team DO WHAT THEY SAY they will do and I know I'm not original in this comment but you truly could eat off of the floors...they actually CLEAN them...not just slather a mop over them! I am sooo excited we found someone we can trust and will do a great job! I love the fact that the house doesn't smell like 'cleaner' after they are done. I love how CLEAN the floors were! Did I mention how clean they were? We got the Dream Clean I think and our blinds were lifted throughout because the sills were wiped clean too! I just love it ! I'm so glad not to have to just 'settle' on a service. I'm glad to be excited about Platinum Maid and there team!! We look forward to inviting the Platinum Maid team back into our home for their top notch service. Their service is truly 5 star worthy. Tip for you...be ready to be amazed!

5
★★★★★

After reading all of the other reviews, I really looked forward to this service and to having my own positive experience. You never know how these things will go because everyone has their own idea/opinion about what 'clean' is. We have used a few other services before and paid much more for so much less. When Platinum Maid arrived they were friendly and ready to get to work. When they left (in less time than we anticipated), I walked around and took note of their attention to detail. We've paid for other services where they say 'cleaning the baseboards'' is part of the service and you see they've taken a feather duster to them. Platinum Maid and there team DO WHAT THEY SAY they will do and I know I'm not original in this comment but you truly could eat off of the floors...they actually CLEAN them...not just slather a mop over them! I am sooo excited we found someone we can trust and will do a great job! I love the fact that the house doesn't smell like 'cleaner' after they are done. I love how CLEAN the floors were! Did I mention how clean they were? We got the Dream Clean I think and our blinds were lifted throughout because the sills were wiped clean too! I just love it ! I'm so glad not to have to just 'settle' on a service. I'm glad to be excited about Platinum Maid and there team!! We look forward to inviting the Platinum Maid team back into our home for their top notch service. Their service is truly 5 star worthy. Tip for you...be ready to be amazed!

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The Platinum Maid cleaning team has been a breath of fresh air!! I am a house manager for a very picky family, and had gone through two different cleaning companies before finally discovering PM. They are efficient, thorough, and best of all communicate with me.
I now have them clean my house as well, and I couldn't be happier with the results. I trust them completely, and recommend them highly!!

5
★★★★★

The Platinum Maid cleaning team has been a breath of fresh air!! I am a house manager for a very picky family, and had gone through two different cleaning companies before finally discovering PM. They are efficient, thorough, and best of all communicate with me.
I now have them clean my house as well, and I couldn't be happier with the results. I trust them completely, and recommend them highly!!

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I recently used Platinum Maid to clean a home I moved out of over in Crystal City. I have to say I was very happy with the great job Stacy did on the place. It was spotless and that includes cleaning up 4 years of hidden cat fur (amazing what you find under the couches, beds and corners!) She was very professional and courteous.

Platinum also helped out by bringing their own cleaning supplies and I definitely plan on using Platinum again to clean my new home.

5
★★★★★

I recently used Platinum Maid to clean a home I moved out of over in Crystal City. I have to say I was very happy with the great job Stacy did on the place. It was spotless and that includes cleaning up 4 years of hidden cat fur (amazing what you find under the couches, beds and corners!) She was very professional and courteous.

Platinum also helped out by bringing their own cleaning supplies and I definitely plan on using Platinum again to clean my new home.

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We have used Platinum Maid Cleaning Service twice a month for about six months, and their cleaners have done a wonderful job.

Platinum Maid has a set list of items their team will clean, but they also will clean to your specifications; for example, one week I requested woodwork to be cleaned instead of vacuuming and dusting, and they were happy to oblige.

They are very hard workers and the house looks beautiful when they are done. It usually takes them about 2 hours to clean our apartment (1 bedroom) in DC.

The ladies bring their own cleaning supplies but will use ours if we instruct them to or leave a note on our counter.

Every cleaner Platinum Maid has sent are all friendly, professional, trustworthy, and a pleasure to work with. They're also really sweet to our dog. PM is easy to reach by phone or e-mail and returns messages quickly. Exceptional customer service.

5
★★★★★

We have used Platinum Maid Cleaning Service twice a month for about six months, and their cleaners have done a wonderful job.

Platinum Maid has a set list of items their team will clean, but they also will clean to your specifications; for example, one week I requested woodwork to be cleaned instead of vacuuming and dusting, and they were happy to oblige.

They are very hard workers and the house looks beautiful when they are done. It usually takes them about 2 hours to clean our apartment (1 bedroom) in DC.

The ladies bring their own cleaning supplies but will use ours if we instruct them to or leave a note on our counter.

Every cleaner Platinum Maid has sent are all friendly, professional, trustworthy, and a pleasure to work with. They're also really sweet to our dog. PM is easy to reach by phone or e-mail and returns messages quickly. Exceptional customer service.

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When was the last time you found two very professional, nice, ladies show up to clean your home early? I'm going broke by saving money on things like living social, groupon, morgans deals. (Thanks a LOT whomever started that thread) but its worth it to have my home clean without having to, you know, do it myself. Lazy? Yes. But it's like making a salad -- always better when someone else does it.

Epic domestic fail on my part. Total win with Platinum Maid Cleaning. They showed up early, cleaned up my hot mess of an condo, then left and texted me to tell me they were gone. Didn't hang around bucking for tips like a lot of cleaners do. And thats why I want to give them a tip!!

I walked in and my house smelled fresh. Not chemical fresh. Not fabuloso fresh. Just fresh and clean and a place for each thing. Did i mention they're cleaning around boxes of wristbands and chapsticks and an extra couch set that I haven't sold on craigslist yet? See how happy, clean and (overused word alert) green your house can be.

5
★★★★★

When was the last time you found two very professional, nice, ladies show up to clean your home early? I'm going broke by saving money on things like living social, groupon, morgans deals. (Thanks a LOT whomever started that thread) but its worth it to have my home clean without having to, you know, do it myself. Lazy? Yes. But it's like making a salad -- always better when someone else does it.

Epic domestic fail on my part. Total win with Platinum Maid Cleaning. They showed up early, cleaned up my hot mess of an condo, then left and texted me to tell me they were gone. Didn't hang around bucking for tips like a lot of cleaners do. And thats why I want to give them a tip!!

I walked in and my house smelled fresh. Not chemical fresh. Not fabuloso fresh. Just fresh and clean and a place for each thing. Did i mention they're cleaning around boxes of wristbands and chapsticks and an extra couch set that I haven't sold on craigslist yet? See how happy, clean and (overused word alert) green your house can be.

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They've been superbly cleaning my house every two weeks since the middle of last year. They are prompt, reliable, quick, thorough and flexible. They are friendly and easy-going. The cleaning supplies they use smell great (my last housekeeper would use so much bleach, I could hardly breathe afterwards). Customer service is very prompt and friendly. I trust them and am thrilled that I found them!

5
★★★★★

They've been superbly cleaning my house every two weeks since the middle of last year. They are prompt, reliable, quick, thorough and flexible. They are friendly and easy-going. The cleaning supplies they use smell great (my last housekeeper would use so much bleach, I could hardly breathe afterwards). Customer service is very prompt and friendly. I trust them and am thrilled that I found them!

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Big ups to the gals ... they left my home spotless and smelling good! Was in and out in good time. Extremely professional and friendly.

Can we get a sixth star, please?

5
★★★★★

Big ups to the gals ... they left my home spotless and smelling good! Was in and out in good time. Extremely professional and friendly.

Can we get a sixth star, please?

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As a wealthy socialite with little time for cleaning my home, I've been through my fair share of cleaners. For various reasons, just as many have left my life, including: having a nervous breakdown in my living room, getting put out of business by an employee (ouch!), and being apathetic about their chosen profession, among others.

Platinum Maid is handily better at their job than my previous cleaners, they're cheaper, and and they possess that intangible quality that's vital in any house cleaning service - they're not a couple of weirdos. I trust them around my dogs. I trust them around my kid. I trust them around my jewelry. I trust them around my yacht. In reverse order of importance.

5
★★★★★

As a wealthy socialite with little time for cleaning my home, I've been through my fair share of cleaners. For various reasons, just as many have left my life, including: having a nervous breakdown in my living room, getting put out of business by an employee (ouch!), and being apathetic about their chosen profession, among others.

Platinum Maid is handily better at their job than my previous cleaners, they're cheaper, and and they possess that intangible quality that's vital in any house cleaning service - they're not a couple of weirdos. I trust them around my dogs. I trust them around my kid. I trust them around my jewelry. I trust them around my yacht. In reverse order of importance.

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We tried a number of different cleaning services before Platinum Maid and were always happy. But when we came home afterhaving Platinum Maid clean the house both my wife and I were wowed. The attention to detail and thoroughness far outpaces the competition. The were friendly prompt and did an incredible job. I would strongly recommend this company to anyone.

5
★★★★★

We tried a number of different cleaning services before Platinum Maid and were always happy. But when we came home afterhaving Platinum Maid clean the house both my wife and I were wowed. The attention to detail and thoroughness far outpaces the competition. The were friendly prompt and did an incredible job. I would strongly recommend this company to anyone.

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Great, courteous service, easy to schedule and pay, very professional and accommodating. Two ladies who came to clean our place were very nice and did a great job. I will definitely use again and strongly recommend to anyone!

5
★★★★★

Great, courteous service, easy to schedule and pay, very professional and accommodating. Two ladies who came to clean our place were very nice and did a great job. I will definitely use again and strongly recommend to anyone!

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I have never called a cleaning service before but I contacted Platinum Maid when I learned my almost-in-laws were coming into town a day early and I desperately needed some help. Needless to say given the 5-star rating, I was very impressed with their service. They did things like *scrub behind my toilet* (ew!), lift up every bottle in my shower to clean underneath, take the freaking knobs off my stove to clean behind them, etc. The place pretty much sparkled when they were done with it.

On top of that, they were uber-friendly with my dogs and even suggested that I unleash the beast (my doberman) but I spared them the barrage of slobbery kisses. He's a master of getting underfoot. :)

5
★★★★★

I have never called a cleaning service before but I contacted Platinum Maid when I learned my almost-in-laws were coming into town a day early and I desperately needed some help. Needless to say given the 5-star rating, I was very impressed with their service. They did things like *scrub behind my toilet* (ew!), lift up every bottle in my shower to clean underneath, take the freaking knobs off my stove to clean behind them, etc. The place pretty much sparkled when they were done with it.

On top of that, they were uber-friendly with my dogs and even suggested that I unleash the beast (my doberman) but I spared them the barrage of slobbery kisses. He's a master of getting underfoot. :)

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The service is a rip-off. They are unprofessional and lack integrity. Look them up on Better Business Bureau. Do not trust the "excellent" reviews that they write about themselves.

1
★☆☆☆☆

The service is a rip-off. They are unprofessional and lack integrity. Look them up on Better Business Bureau. Do not trust the "excellent" reviews that they write about themselves.

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I definitely recommend Platinum Maid. Like all the other posts, they're the best!! Their rates are the cheapest I've found in the area. With this, I was expecting a mediocre job. However, I've never seen my apartment so clean! They are super detailed in their services.

Additionally, their cleaners are super nice, honest, and friendly!! Thank you sooo much Platinum Maid and keep up the terrific job!!

5
★★★★★

I definitely recommend Platinum Maid. Like all the other posts, they're the best!! Their rates are the cheapest I've found in the area. With this, I was expecting a mediocre job. However, I've never seen my apartment so clean! They are super detailed in their services.

Additionally, their cleaners are super nice, honest, and friendly!! Thank you sooo much Platinum Maid and keep up the terrific job!!

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I have been in the market for a Northern VA maid service for quite a while but was never able to find someone with the rate I was looking for that I felt comfortable with. That all changed when I stumbled across Platinum Maid.

They are so responsive through e-mail and phone calls and are very flexible with their scheduling. Their customer service & cleaners is the absolute best I could hope for. Nothing feels better than walking into your apartment and smelling how clean it is. They really pay attention to little details - beds always made, kitchen spotless, the bathroom is sparkling, dusting is amazing and trashed is even taken out.

The ultimate test to their powers was when my mom came to my apartment for the first time and complimented me on how clean it was. I had to admit that it wasn't my hard work. If my mom, a neat freak, thinks something is clean, it's REALLY clean.

5
★★★★★

I have been in the market for a Northern VA maid service for quite a while but was never able to find someone with the rate I was looking for that I felt comfortable with. That all changed when I stumbled across Platinum Maid.

They are so responsive through e-mail and phone calls and are very flexible with their scheduling. Their customer service & cleaners is the absolute best I could hope for. Nothing feels better than walking into your apartment and smelling how clean it is. They really pay attention to little details - beds always made, kitchen spotless, the bathroom is sparkling, dusting is amazing and trashed is even taken out.

The ultimate test to their powers was when my mom came to my apartment for the first time and complimented me on how clean it was. I had to admit that it wasn't my hard work. If my mom, a neat freak, thinks something is clean, it's REALLY clean.

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Platinum Maid is amazing. I totally love them. They are the best cleaners we have ever had. AND - the nicest people... from the customer service to the individuals that clean our home.

Platinum really do come to the rescue. If you could see my place before they clean it -- it is a disgusting dump! They get the job done with energy and humor and in great time. They are extremely thorough and do a beautiful job cleaning our place every 2 weeks. They will do anything that needs to be done. They are also great people that are fun to be around! I am very picky and would recommend them to everyone.

Without a doubt, they are the best!!!!!

5
★★★★★

Platinum Maid is amazing. I totally love them. They are the best cleaners we have ever had. AND - the nicest people... from the customer service to the individuals that clean our home.

Platinum really do come to the rescue. If you could see my place before they clean it -- it is a disgusting dump! They get the job done with energy and humor and in great time. They are extremely thorough and do a beautiful job cleaning our place every 2 weeks. They will do anything that needs to be done. They are also great people that are fun to be around! I am very picky and would recommend them to everyone.

Without a doubt, they are the best!!!!!

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Platinum Maid is an inexpensive, extremely efficient, and trustworthy cleaning service. I recommend them 100%.

I was wary of having PM clean my apartment because it was super dirty, and I hate to admit it, but I get nervous when a service is not as expensive as I think it should be. However, I have had them come on four separate occasions, and they have done a fantastic job each time.

My main issues with cleaning services are whether they can get the bathroom clean enough, what they do with all the crap I leave on my coffee table/scattered around my apartment, and how well they clean up cat hair (I have two wild cats). PM does a great job with all of these- I come home to a super-clean bathroom, organized crap, clean kitchen and not one cat hair in sight.

I have tried many cleaning services in the Virginia, and although they don't leave chocolates on my pillows, or burn incense and essential oils, PM is the best service when it comes to the actual CLEANING- which is really the most important part, right?

I also think it is important to point out that the team of PM are extremely trustworthy. I have left her alone in my apartment every time she has cleaned, and sometimes I accidentally leave some valuable items laying around in the aforementioned scattered crap. There has never been anything missing, and she always locks the door when she leaves.

Overall, Wizard of Homes is a great service for an awesome price.

5
★★★★★

Platinum Maid is an inexpensive, extremely efficient, and trustworthy cleaning service. I recommend them 100%.

I was wary of having PM clean my apartment because it was super dirty, and I hate to admit it, but I get nervous when a service is not as expensive as I think it should be. However, I have had them come on four separate occasions, and they have done a fantastic job each time.

My main issues with cleaning services are whether they can get the bathroom clean enough, what they do with all the crap I leave on my coffee table/scattered around my apartment, and how well they clean up cat hair (I have two wild cats). PM does a great job with all of these- I come home to a super-clean bathroom, organized crap, clean kitchen and not one cat hair in sight.

I have tried many cleaning services in the Virginia, and although they don't leave chocolates on my pillows, or burn incense and essential oils, PM is the best service when it comes to the actual CLEANING- which is really the most important part, right?

I also think it is important to point out that the team of PM are extremely trustworthy. I have left her alone in my apartment every time she has cleaned, and sometimes I accidentally leave some valuable items laying around in the aforementioned scattered crap. There has never been anything missing, and she always locks the door when she leaves.

Overall, Wizard of Homes is a great service for an awesome price.

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I admit that I don't have any basis for comparison in terms of other cleaning services, but I can do my best to impart to you how I felt pre- and post- cleaning.

To sum up: Platinum Maid is my hero.

I am highly allergic to dust + afraid of bugs + D moved out leaving the apartment in a good amount of disarray = necessitating the 'deep clean' service.

The most difficult thing for me was getting out of work to let Platinum Maid in. I don't have a doorman or a front desk conceirge.

I really like that they began basically right away. Starting in the bathroom, moved to the kitchen (including cleaning the inside of my microwave), then bedroom and finished in the living room.

I stayed out of their way. When I came back 4 hours later my 1-bedroom apartment was AWESOME. My bathroom looked like I had a hotel service come through with my toiletries neatly organized. I have semi-permanent clutter in the living room (I blame my lack of closets and not going back home to Maryland to take advantage of free 'storage' aka my parent's house.) which was tidied up in a way that I didn't think to do so before, but have continued to do.

All in all, great. Thoughtful cleaning. Pleasant, trustworthy. And now I have better habits about where/how to store things.

5
★★★★★

I admit that I don't have any basis for comparison in terms of other cleaning services, but I can do my best to impart to you how I felt pre- and post- cleaning.

To sum up: Platinum Maid is my hero.

I am highly allergic to dust + afraid of bugs + D moved out leaving the apartment in a good amount of disarray = necessitating the 'deep clean' service.

The most difficult thing for me was getting out of work to let Platinum Maid in. I don't have a doorman or a front desk conceirge.

I really like that they began basically right away. Starting in the bathroom, moved to the kitchen (including cleaning the inside of my microwave), then bedroom and finished in the living room.

I stayed out of their way. When I came back 4 hours later my 1-bedroom apartment was AWESOME. My bathroom looked like I had a hotel service come through with my toiletries neatly organized. I have semi-permanent clutter in the living room (I blame my lack of closets and not going back home to Maryland to take advantage of free 'storage' aka my parent's house.) which was tidied up in a way that I didn't think to do so before, but have continued to do.

All in all, great. Thoughtful cleaning. Pleasant, trustworthy. And now I have better habits about where/how to store things.

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This company came to my home on a Friday and left without cleaning the floors. They said they would be back within 24 hours but never called to set up an appointment. I had to call them repeatedly with no response back from them ever. I paid $120 to get my home cleaned, and because they recognized they didn't finish cleaning (any of the floors) they credited me back $15- woo hoo. When I complained the person I spoke to, basically told me that he couldn't do anything.
I can do something- and that is never use them again and tell everyone about my awful experience.

1
★☆☆☆☆

This company came to my home on a Friday and left without cleaning the floors. They said they would be back within 24 hours but never called to set up an appointment. I had to call them repeatedly with no response back from them ever. I paid $120 to get my home cleaned, and because they recognized they didn't finish cleaning (any of the floors) they credited me back $15- woo hoo. When I complained the person I spoke to, basically told me that he couldn't do anything.
I can do something- and that is never use them again and tell everyone about my awful experience.

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I always knew that one day I would hire someone to clean my home, and apparently that day came much earlier than I thought it would. I called Platinum Maids to get a quote on cleaning my apartment because I was throwing a party and had not done a good cleaning of my apartment in quite some time. I filled out an online estimate and received the free quote back very fast. I like the fact the estimates are provided via email, saves me a lot of time. Any bit helps these days.

I have a whole floor in a three-story apartment, so my apartment is fairly large. I was quoted a competitive price. Since my apartment doesn't get that bad in a month, I chose the 4 week option. Originally I wasn't sure if I wanted anything more than just the initial cleaning, but I figured for monthly price to never have to vacuum or scrub again, I would give regular cleanings a try...and I am so happy I did!

The initial cleaning totally transformed my apartment. Not only did they clean all the dust balls that were piling up around all my radiators, but they managed to get clean all the hard areas that I tried so hard to scrub myself. I scrubbed my stove so many times with every cleaning product I could find at the store, but even Mr. Clean's magic eraser was no match for the caked on grease. I don't know what products these merry maids used, but my stove was completely white again! They also scrubbed the tub and bathroom walls till they looked like new. Even my bathroom and kitchen sinks sparkled. I definitely got my $$ worth from their awesome cleaning.

Since then, I have still been impressed with the cleaning. They even make my bed and take out all the trash around the apartment. They do a great job and since there are two of them, they do it quickly.

But what's even more impressive is the great customer service. They called me after the first few appointment to see how everything went because their promise is that if you are not happy, they will send them back to fix it. I never had to do that but I can only imagine they stand by their word because when they did their initial cleaning, some of the cleaning product got on my shower curtain. So when they called to follow up, I mentioned that and they told me to let them know how much a new one costs. I told her I got one for $12 so she said to just deduct $15 from my next payment. I did and everything worked out great without any hassle. I got a better shower curtain and didn't need to wait for reimbursement.

I highly recommend Platinum Maids if you have a decent sized apartment and don't like to clean it. It will be the best $ you spend every month, worth every penny! However, I think their prices don't get much less for smaller apartments. Oh, and I even get my payment invoiced automatically each month rather than having to remmeber to write a check every time.

I love the customer service and quality of clean.

5
★★★★★

I always knew that one day I would hire someone to clean my home, and apparently that day came much earlier than I thought it would. I called Platinum Maids to get a quote on cleaning my apartment because I was throwing a party and had not done a good cleaning of my apartment in quite some time. I filled out an online estimate and received the free quote back very fast. I like the fact the estimates are provided via email, saves me a lot of time. Any bit helps these days.

I have a whole floor in a three-story apartment, so my apartment is fairly large. I was quoted a competitive price. Since my apartment doesn't get that bad in a month, I chose the 4 week option. Originally I wasn't sure if I wanted anything more than just the initial cleaning, but I figured for monthly price to never have to vacuum or scrub again, I would give regular cleanings a try...and I am so happy I did!

The initial cleaning totally transformed my apartment. Not only did they clean all the dust balls that were piling up around all my radiators, but they managed to get clean all the hard areas that I tried so hard to scrub myself. I scrubbed my stove so many times with every cleaning product I could find at the store, but even Mr. Clean's magic eraser was no match for the caked on grease. I don't know what products these merry maids used, but my stove was completely white again! They also scrubbed the tub and bathroom walls till they looked like new. Even my bathroom and kitchen sinks sparkled. I definitely got my $$ worth from their awesome cleaning.

Since then, I have still been impressed with the cleaning. They even make my bed and take out all the trash around the apartment. They do a great job and since there are two of them, they do it quickly.

But what's even more impressive is the great customer service. They called me after the first few appointment to see how everything went because their promise is that if you are not happy, they will send them back to fix it. I never had to do that but I can only imagine they stand by their word because when they did their initial cleaning, some of the cleaning product got on my shower curtain. So when they called to follow up, I mentioned that and they told me to let them know how much a new one costs. I told her I got one for $12 so she said to just deduct $15 from my next payment. I did and everything worked out great without any hassle. I got a better shower curtain and didn't need to wait for reimbursement.

I highly recommend Platinum Maids if you have a decent sized apartment and don't like to clean it. It will be the best $ you spend every month, worth every penny! However, I think their prices don't get much less for smaller apartments. Oh, and I even get my payment invoiced automatically each month rather than having to remmeber to write a check every time.

I love the customer service and quality of clean.

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This maid service is the bomb! Their impeccable housekeeping services helped my roommate and me to live peaceably together for years, and now that I'm hitched, she's saving my marriage. I love living in a clean house, and it puts me in a great mood to come home to neatness and tranquility - but I enjoy housecleaning about as much as food poisoning. I'd rather do my taxes, eat durian fruit, or stand naked in a snowstorm.

Enter Platinum Maid the housekeeping fairy. For the past few years, they've been making my husband's & my (now joint) homes spic & span, reliably, thoroughly, and with a great attitude. They always clean our home however we like, and the quality of their work never flags. They mop, scrub, vacuum, dust, change linens, straighten messy areas, polish furniture, you name it. They've done a couple of move-out cleans for us too, and sheesh, we'd never try that ourselves again.

Platinum Maid works all over the DC metro area, and they estimates they give you never turn out to be a suprise. The first visit is pricier & you'll wonder why - then you'll see how they cleaned all these things you never even noticed were dirty, and you'll fall in love with them. We were referred to her by a friend, and have since referred them to (overjoyed) friends and family. Since it's your lucky day, I'm passing platinum maid along to you.

5
★★★★★

This maid service is the bomb! Their impeccable housekeeping services helped my roommate and me to live peaceably together for years, and now that I'm hitched, she's saving my marriage. I love living in a clean house, and it puts me in a great mood to come home to neatness and tranquility - but I enjoy housecleaning about as much as food poisoning. I'd rather do my taxes, eat durian fruit, or stand naked in a snowstorm.

Enter Platinum Maid the housekeeping fairy. For the past few years, they've been making my husband's & my (now joint) homes spic & span, reliably, thoroughly, and with a great attitude. They always clean our home however we like, and the quality of their work never flags. They mop, scrub, vacuum, dust, change linens, straighten messy areas, polish furniture, you name it. They've done a couple of move-out cleans for us too, and sheesh, we'd never try that ourselves again.

Platinum Maid works all over the DC metro area, and they estimates they give you never turn out to be a suprise. The first visit is pricier & you'll wonder why - then you'll see how they cleaned all these things you never even noticed were dirty, and you'll fall in love with them. We were referred to her by a friend, and have since referred them to (overjoyed) friends and family. Since it's your lucky day, I'm passing platinum maid along to you.

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Platinum Maid is awesome - I live in a loft downtown DC and use platinum maid occasionally for the deep clean. I've never had to specify what needs done - I come back from work and things are spotless and smells great!

Since the first day I've used them, I've felt comfortable leaving the cleaner at my place unattended (I guess this is somewhat odd, as a friend pointed out?) - thank goodness for awesome small businesses like PM!

5
★★★★★

Platinum Maid is awesome - I live in a loft downtown DC and use platinum maid occasionally for the deep clean. I've never had to specify what needs done - I come back from work and things are spotless and smells great!

Since the first day I've used them, I've felt comfortable leaving the cleaner at my place unattended (I guess this is somewhat odd, as a friend pointed out?) - thank goodness for awesome small businesses like PM!

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i never thought i would pay so much money to have my place cleaned, but i had no choice but to and it was worth it. I was moving to DC from VA and my landlord had all these ridiculous requests and my roommates and i really wanted our deposit back. my roommate gene booked the appointment with platinum maid and they were able to send someone out couple of days later. the cleaners didnt really say much, but they showed up on time, was professional and did a great job cleaning up the house. jessica hooked it up by sending us 2 cleaners instead of 1. i think the 1 maid was new but she knew exactly what she was doing, but our place really needed the extra help. they were really cool, checked in on us at least 2-3 times.

this was my first experience with platinum maid and it certainly won't be the last. i will use them again for sure.

the great thing about this company is that unlike other places, they actually follow up with you afterwards. i have had other cleaning ladies come by in the past. they quit on you without telling you, whats up with that? laura emailed after to see how everything went. i gave them all a 5 out of 5! I'm still looking for a cleaning company up in norcal. if anyone has any suggestions, let me know

5
★★★★★

i never thought i would pay so much money to have my place cleaned, but i had no choice but to and it was worth it. I was moving to DC from VA and my landlord had all these ridiculous requests and my roommates and i really wanted our deposit back. my roommate gene booked the appointment with platinum maid and they were able to send someone out couple of days later. the cleaners didnt really say much, but they showed up on time, was professional and did a great job cleaning up the house. jessica hooked it up by sending us 2 cleaners instead of 1. i think the 1 maid was new but she knew exactly what she was doing, but our place really needed the extra help. they were really cool, checked in on us at least 2-3 times.

this was my first experience with platinum maid and it certainly won't be the last. i will use them again for sure.

the great thing about this company is that unlike other places, they actually follow up with you afterwards. i have had other cleaning ladies come by in the past. they quit on you without telling you, whats up with that? laura emailed after to see how everything went. i gave them all a 5 out of 5! I'm still looking for a cleaning company up in norcal. if anyone has any suggestions, let me know

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Although any maid service is expensive, we couldn't be happier with the job that our cleaners did for us at our home in Fairfax on November 21, 2010. We hired Platinum Maid for a 1 time cleaning to prepare for out of town guest over Thanksgiving. It was money well spent!!

Our cleaners, Nicole and Stacy, were exceptional and our home was sparkling!! I would not give them a 5 star, I would give them a 10!!

The customer service we received from the entire office staff (beginning to end) was superb. From the minute we inquired several months ago, all the way through the process, and including an email survey after the cleaning, their follow-up was outstanding and we give them a 10!

We plan to use them again to prepare for Christmas/New Years!
My father was coming to visit from out-of-town and in celebration of his 80th. Birthday and we wanted our home to be seen in it's best light and Maggy Maid made that possible!!

We highly recommend Maggy Maid and look forward to having them again soon!

5
★★★★★

Although any maid service is expensive, we couldn't be happier with the job that our cleaners did for us at our home in Fairfax on November 21, 2010. We hired Platinum Maid for a 1 time cleaning to prepare for out of town guest over Thanksgiving. It was money well spent!!

Our cleaners, Nicole and Stacy, were exceptional and our home was sparkling!! I would not give them a 5 star, I would give them a 10!!

The customer service we received from the entire office staff (beginning to end) was superb. From the minute we inquired several months ago, all the way through the process, and including an email survey after the cleaning, their follow-up was outstanding and we give them a 10!

We plan to use them again to prepare for Christmas/New Years!
My father was coming to visit from out-of-town and in celebration of his 80th. Birthday and we wanted our home to be seen in it's best light and Maggy Maid made that possible!!

We highly recommend Maggy Maid and look forward to having them again soon!

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I've had several different cleaning companies and maid services and while Platinum Maid is definitely my favorite, not all of them have been dissapointing. Without naming names, the other companies I have tried can be a bit on the pricey side, depending on how long they are cleaning, but Platinum Maid is by far the most affordable and yields the best results.

I have a jack terrier that sheds like crazy. I have PM come once a month (unless someone is visiting) and they get all the hair plus the regular cleaning.

I am typically home when they are cleaning and again have been very happy with the service!

I find it hard to believe that there is anything negative to say about PM.

5
★★★★★

I've had several different cleaning companies and maid services and while Platinum Maid is definitely my favorite, not all of them have been dissapointing. Without naming names, the other companies I have tried can be a bit on the pricey side, depending on how long they are cleaning, but Platinum Maid is by far the most affordable and yields the best results.

I have a jack terrier that sheds like crazy. I have PM come once a month (unless someone is visiting) and they get all the hair plus the regular cleaning.

I am typically home when they are cleaning and again have been very happy with the service!

I find it hard to believe that there is anything negative to say about PM.

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Notice that: 1) all of the good rating appear to be written by the same person: title with exclamation point and effusive praise; and 2) these similar great ratings follow many terrible ratings. They were written by the company itself!!! Worst service ever!!! Even when I leave a roll of trashbags in the bottom of a trashcan, they don't replace the old bag. They do less than the minimum. Awful. Just awful.

1
★☆☆☆☆

Notice that: 1) all of the good rating appear to be written by the same person: title with exclamation point and effusive praise; and 2) these similar great ratings follow many terrible ratings. They were written by the company itself!!! Worst service ever!!! Even when I leave a roll of trashbags in the bottom of a trashcan, they don't replace the old bag. They do less than the minimum. Awful. Just awful.

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After trying cleaning service after cleaning service and ending up with the same "clean around my stuff" result, I tried Platinum Maid Services and was extremely satisfied with the results. I hired them for a move-out and they did such a fantastic job that I received my full deposit back! So I also hired them to clean the home I was moving into.

Just about every other company I have used provided C- work but Pure Maids took care of the nooks, the crannies and all the in betweens. Platinum maid took the time to pay attention to the details (i.e. wiping down appliances, cleaning the corners of the floor, not just dusting but actually cleaning the wood furniture). The products they use are actually earth friendly (I did the research). They scrubbed down everything, cleaned the floors (Pergo and tile), and wiped down the counter tops. Sorry folks, but other cleaning companies just don't pay attention to detail like this.

I certainly hope if you are considering going with a cleaning company, you give them a look. They transformed my dirty, pet smelling, bachelor pad into a place that I loved coming home to.

As for customer service they are second to none. Platinum Maid was on time, efficient and friendly. I don't have to worry about a bad cleaning job or a housekeeper that is high on drugs when she cleans my place.

Platinum Maid is worth every penny.... and did I mention I received my FULL REFUND back from my landlord when I hired them for a move-out clean!

5
★★★★★

After trying cleaning service after cleaning service and ending up with the same "clean around my stuff" result, I tried Platinum Maid Services and was extremely satisfied with the results. I hired them for a move-out and they did such a fantastic job that I received my full deposit back! So I also hired them to clean the home I was moving into.

Just about every other company I have used provided C- work but Pure Maids took care of the nooks, the crannies and all the in betweens. Platinum maid took the time to pay attention to the details (i.e. wiping down appliances, cleaning the corners of the floor, not just dusting but actually cleaning the wood furniture). The products they use are actually earth friendly (I did the research). They scrubbed down everything, cleaned the floors (Pergo and tile), and wiped down the counter tops. Sorry folks, but other cleaning companies just don't pay attention to detail like this.

I certainly hope if you are considering going with a cleaning company, you give them a look. They transformed my dirty, pet smelling, bachelor pad into a place that I loved coming home to.

As for customer service they are second to none. Platinum Maid was on time, efficient and friendly. I don't have to worry about a bad cleaning job or a housekeeper that is high on drugs when she cleans my place.

Platinum Maid is worth every penny.... and did I mention I received my FULL REFUND back from my landlord when I hired them for a move-out clean!

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With a new baby in the house, our cleaning regimen had become pretty much non-existent. (We'd had a housecleaning service once before, but they didn't last past one visit - they only cleaned for an hour and a half and didn't dust well or clean our bathrooms thoroughly. When I called to inquire about this, I was told it was probably because it was the last job of the day and it was Friday...and they would be happy to give me $20 off our next cleaning. HA!)

But on to the wonderfulness that's Platinum Maid...after looking around for help, I found their website. Since the house was in serious disarray, we opted for the dream cleaning. Two cheerful, professional, friendly helpers arrived exactly on time and proceeded to clean our somewhat dirty house for 3 1/2 solid hours. They sanitized, dusted, wiped, polished, mopped and vacuumed everything in sight. And they did it with environmentally friendly, kid-safe, pet-safe products. And they put clean sheets on the bed and took out all our trash.

It was great enough that we set up a biweekly cleaning for awhile...now that we're feeling a little more competent managing both the new baby and the housework, we've moved to a tri-weekly.

Highly recommended...

5
★★★★★

With a new baby in the house, our cleaning regimen had become pretty much non-existent. (We'd had a housecleaning service once before, but they didn't last past one visit - they only cleaned for an hour and a half and didn't dust well or clean our bathrooms thoroughly. When I called to inquire about this, I was told it was probably because it was the last job of the day and it was Friday...and they would be happy to give me $20 off our next cleaning. HA!)

But on to the wonderfulness that's Platinum Maid...after looking around for help, I found their website. Since the house was in serious disarray, we opted for the dream cleaning. Two cheerful, professional, friendly helpers arrived exactly on time and proceeded to clean our somewhat dirty house for 3 1/2 solid hours. They sanitized, dusted, wiped, polished, mopped and vacuumed everything in sight. And they did it with environmentally friendly, kid-safe, pet-safe products. And they put clean sheets on the bed and took out all our trash.

It was great enough that we set up a biweekly cleaning for awhile...now that we're feeling a little more competent managing both the new baby and the housework, we've moved to a tri-weekly.

Highly recommended...

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I researched many cleaning companies before choosing Platinum Maid. Retailers and those doing service with the public heed warnings, if you have negative reviews you lose! Their staff was a joy to work with. They kept me appraised of any changes or updates to my move out cleaning. The cleaning crew of Alicia and Jenn did a wonderful job cleaning the place in an acceptable amount of time. Everything that was promised was delivered. not true for other places I have tried. Thanks for being a great company!

5
★★★★★

I researched many cleaning companies before choosing Platinum Maid. Retailers and those doing service with the public heed warnings, if you have negative reviews you lose! Their staff was a joy to work with. They kept me appraised of any changes or updates to my move out cleaning. The cleaning crew of Alicia and Jenn did a wonderful job cleaning the place in an acceptable amount of time. Everything that was promised was delivered. not true for other places I have tried. Thanks for being a great company!

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I've tried several different companies and independent cleaners, and Platinum Maid has by far been the most thorough and a great value.

The team cleaned my townhouse and did an absolutely wonderful job. I'm not exactly the messiest person, but after breaking my leg I didn't really have the time, energy, or ability to clean my house the way it needed to be cleaned. I liked the fact that they have their own cleaning supplies that are eco-friendly, and they didn't make my house smell like a chemical plant.

So slob or not, if your time is just way too valuable to slave away at your house, definitely give Platinum Maid a try.

5
★★★★★

I've tried several different companies and independent cleaners, and Platinum Maid has by far been the most thorough and a great value.

The team cleaned my townhouse and did an absolutely wonderful job. I'm not exactly the messiest person, but after breaking my leg I didn't really have the time, energy, or ability to clean my house the way it needed to be cleaned. I liked the fact that they have their own cleaning supplies that are eco-friendly, and they didn't make my house smell like a chemical plant.

So slob or not, if your time is just way too valuable to slave away at your house, definitely give Platinum Maid a try.

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Where do I start? I'll try to keep it simple. Very inconsistent. Sometimes they clean everything and MOST times they do not. I always have to call or just settle for poor cleaning. They RUINED A 1000.00 dollar area rug with chemicals and keep telling me they will do something about it. They still have done nothing about it. They say insurance but yet can't provide me with any insurance or bonding information. I think they are dishonest and they don't care that their maids damage things and lie to protect themselves. RUN AWAY. Horrible service.

1
★☆☆☆☆

Where do I start? I'll try to keep it simple. Very inconsistent. Sometimes they clean everything and MOST times they do not. I always have to call or just settle for poor cleaning. They RUINED A 1000.00 dollar area rug with chemicals and keep telling me they will do something about it. They still have done nothing about it. They say insurance but yet can't provide me with any insurance or bonding information. I think they are dishonest and they don't care that their maids damage things and lie to protect themselves. RUN AWAY. Horrible service.

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After living smack in the middle of the DC Metro area for 2.5 years now, all the while becoming more and more involved in my career, I've found myself with less and less time to tend to the certain things that keep me sane -- primary among them, coming home an immaculate apartment.

I'm not necessarily "dirty", but over time dust and cobwebs, soap scum and hard water have taken their toll, even in places I can't reach with a normal cleaning. I don't have the best floor-cleaning regimen either, so I decided it was time to get some professional help into my life to free up some more personal time!

Enter Platinum Maid, which I was referred to by a co-worker. First off, my communication with them was excellent. I'm a byproduct of technology, and as such do most of my communication through e-mail, SMS, etc. I sent them a request for a quote via e-mail in the late evening, and first thing in the morning I had a detailed, friendly response in my inbox. No phone calls, just the facts in a nice e-mail. I can't say the same for another service with a similar name, who upon asking for a quote began calling me several times a day! *ahem*

Anyway I worked with several of their helpful staff back-and-forth to discuss the details of what I'd like to have cleaned. We reached an agreement and they came out on a Thursday afternoon to set to work.

Again, I didn't think my place was very dirty until they set to work. Aside from some specific requests I stood aside and let them do their thing. They quoted me 3 hours, which I was fine with, but I was blown away at how DETAILED they were!

My apartment has never been this clean. Ever. Not even when I first moved in. It absolutely SHINES. They vacuumed every corner, wedge, nook and cranny, scrubbed and polished every surface, and even folded a pile of clothes I had moved out of their way! They also cleaned the windows on my french balcony doors, inside AND out, to sparkly perfection. They were very careful about moving my belongings on shelves to dust and were even OK with using my preferred cleaners (which I supplied them with). Last but not least, my once frightening shower now looks like a luxury hotel. Spotless.

All of this for a VERY reasonable price. I was also given a discount for being a first-time customer.

For me, a clean living environment means peace of mind, and I will be hiring them on a regular basis to keep my place in tip-top shape.

DON'T CHANGE A THING, PLATINUM MAID!

5
★★★★★

After living smack in the middle of the DC Metro area for 2.5 years now, all the while becoming more and more involved in my career, I've found myself with less and less time to tend to the certain things that keep me sane -- primary among them, coming home an immaculate apartment.

I'm not necessarily "dirty", but over time dust and cobwebs, soap scum and hard water have taken their toll, even in places I can't reach with a normal cleaning. I don't have the best floor-cleaning regimen either, so I decided it was time to get some professional help into my life to free up some more personal time!

Enter Platinum Maid, which I was referred to by a co-worker. First off, my communication with them was excellent. I'm a byproduct of technology, and as such do most of my communication through e-mail, SMS, etc. I sent them a request for a quote via e-mail in the late evening, and first thing in the morning I had a detailed, friendly response in my inbox. No phone calls, just the facts in a nice e-mail. I can't say the same for another service with a similar name, who upon asking for a quote began calling me several times a day! *ahem*

Anyway I worked with several of their helpful staff back-and-forth to discuss the details of what I'd like to have cleaned. We reached an agreement and they came out on a Thursday afternoon to set to work.

Again, I didn't think my place was very dirty until they set to work. Aside from some specific requests I stood aside and let them do their thing. They quoted me 3 hours, which I was fine with, but I was blown away at how DETAILED they were!

My apartment has never been this clean. Ever. Not even when I first moved in. It absolutely SHINES. They vacuumed every corner, wedge, nook and cranny, scrubbed and polished every surface, and even folded a pile of clothes I had moved out of their way! They also cleaned the windows on my french balcony doors, inside AND out, to sparkly perfection. They were very careful about moving my belongings on shelves to dust and were even OK with using my preferred cleaners (which I supplied them with). Last but not least, my once frightening shower now looks like a luxury hotel. Spotless.

All of this for a VERY reasonable price. I was also given a discount for being a first-time customer.

For me, a clean living environment means peace of mind, and I will be hiring them on a regular basis to keep my place in tip-top shape.

DON'T CHANGE A THING, PLATINUM MAID!

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I love this service, the price is fair and I will be using them again.

I was going in for eye surgery; my 1 bedroom apartment was a mess and full of cat hair from my two cats, which was a hazard for my eye recovery. And I would not be able to clean the house by myself during my recovery. I needed a deep clean so that I wouldn't have to worry about germs or cat hair causing infections. After reading all the reviews I wanted to try Platinum Maid because I needed a trustworthy service, and like people said, they were able to accommodate me last minute; as in the day after I called. I think the receptionist's name was Alicia, she was very nice. She answered all my questions and was kind and professional even though I kept calling and asking a lot of probably redundant questions.

My cleaners were very professional and courteous. They were very nice about the disaster area I call home. They were very gracious even when my nosy neighbors kept bothering and harassing them with nonsense when they tried to take out the trash. They took on the house systematically; the living room area and bedroom together then one took the bathroom and the other took the kitchen. They knew exactly how to tackle the house. Then they rearranged my furniture so the house looks better, which blew me away because it made the house look much smaller the way I had it.

I'm very grateful for such a good service and as soon as I can afford it, I will be signing up for regular monthly service. Thanks so much Platinum Maid.

5
★★★★★

I love this service, the price is fair and I will be using them again.

I was going in for eye surgery; my 1 bedroom apartment was a mess and full of cat hair from my two cats, which was a hazard for my eye recovery. And I would not be able to clean the house by myself during my recovery. I needed a deep clean so that I wouldn't have to worry about germs or cat hair causing infections. After reading all the reviews I wanted to try Platinum Maid because I needed a trustworthy service, and like people said, they were able to accommodate me last minute; as in the day after I called. I think the receptionist's name was Alicia, she was very nice. She answered all my questions and was kind and professional even though I kept calling and asking a lot of probably redundant questions.

My cleaners were very professional and courteous. They were very nice about the disaster area I call home. They were very gracious even when my nosy neighbors kept bothering and harassing them with nonsense when they tried to take out the trash. They took on the house systematically; the living room area and bedroom together then one took the bathroom and the other took the kitchen. They knew exactly how to tackle the house. Then they rearranged my furniture so the house looks better, which blew me away because it made the house look much smaller the way I had it.

I'm very grateful for such a good service and as soon as I can afford it, I will be signing up for regular monthly service. Thanks so much Platinum Maid.

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I've never been impressed with a maid service enough to take the time to write a review... until now. Platinum Maid is amazing. I have a 3 bedroom, 2.5 bath town house and Platinum Maid's cleaners did a fantastic job. We do minimal cleaning and asked them to do a "deep clean" job. I don't remember the last time our place was this sparkling clean. They cleaned our place in good time but most importantly was very detailed and left it sparkling!

I will definitely use this service again.

5
★★★★★

I've never been impressed with a maid service enough to take the time to write a review... until now. Platinum Maid is amazing. I have a 3 bedroom, 2.5 bath town house and Platinum Maid's cleaners did a fantastic job. We do minimal cleaning and asked them to do a "deep clean" job. I don't remember the last time our place was this sparkling clean. They cleaned our place in good time but most importantly was very detailed and left it sparkling!

I will definitely use this service again.

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After going through numerous of maid services, I've came to conclusion that Platinum Maid is the best in the business! I first used their service for my home in MD and then for my rental apartment in Northern Virginia. My parents also listened to my raving about PM and gave their services a shot... and agree with everything I say. PM does not water down their cleaning supplies like other maid services. Best of all, they use Eco-Friendly products, which doesn't leave the house smelling like a gas chamber after the cleaning.

Also, I would like to compliment on the service. The maids were very polite and thorough with my particular cleaning requests. They were on time and did an excellent job.

I would totally recommend this company to all my friends, and I have. They all agree that Platinum Maid is the most reliable, affordable, and trustworthy.

5
★★★★★

After going through numerous of maid services, I've came to conclusion that Platinum Maid is the best in the business! I first used their service for my home in MD and then for my rental apartment in Northern Virginia. My parents also listened to my raving about PM and gave their services a shot... and agree with everything I say. PM does not water down their cleaning supplies like other maid services. Best of all, they use Eco-Friendly products, which doesn't leave the house smelling like a gas chamber after the cleaning.

Also, I would like to compliment on the service. The maids were very polite and thorough with my particular cleaning requests. They were on time and did an excellent job.

I would totally recommend this company to all my friends, and I have. They all agree that Platinum Maid is the most reliable, affordable, and trustworthy.

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I am a very particular person when it comes to things like punctuality, neatness and cleanliness. Platinum Maid has never disappointed me in any one of those areas. The cleaners arrive on timeand leave my home amazingly clean. How they can accomplish so much so quickly, I'll never know. When the crews leave, my house is not just spotless. It is antiseptic. I love it!

I have recommended Platinum Maid to just about anyone who will listen. Their trustworthiness and professionalism are rare gems in the business world these days.

5
★★★★★

I am a very particular person when it comes to things like punctuality, neatness and cleanliness. Platinum Maid has never disappointed me in any one of those areas. The cleaners arrive on timeand leave my home amazingly clean. How they can accomplish so much so quickly, I'll never know. When the crews leave, my house is not just spotless. It is antiseptic. I love it!

I have recommended Platinum Maid to just about anyone who will listen. Their trustworthiness and professionalism are rare gems in the business world these days.

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I'm definitely confident saying this is "as good as it gets" when it comes to maid services. Platinum Maid's prices are reasonable and their staff is professional and very detailed. Heck, most of the time they exceed our expectations. The maids are friendly, on time and always detailed. We have been using Platinum Maid for almost a year and have absolutely nothing negative to say about this company. Without a doubt one of the best choices we made in 2010!

5
★★★★★

I'm definitely confident saying this is "as good as it gets" when it comes to maid services. Platinum Maid's prices are reasonable and their staff is professional and very detailed. Heck, most of the time they exceed our expectations. The maids are friendly, on time and always detailed. We have been using Platinum Maid for almost a year and have absolutely nothing negative to say about this company. Without a doubt one of the best choices we made in 2010!

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nothing but lies I hire this company but since they say we are number one bla bla bla bla I say well it should be better sadly mistaken this lady call Elle Bonifasio call me bitching on the phone because I call and told them that the "maid" yea she is a charmer this wasnt a person that had a name and feelings she is THE MAID wow talk about mean i feel sorry for the poor soul that has to work for this woman the maid they send didn??t do a good job she went off about the house was dirty my god lady if I would had call you to come to a two bedroom apt to make coffee and eat cookies and ask to clean may be you had a reason to complain but your maid was there to clean and she didn??t I end up calling someone my friend recommended she works along did a great job and charge less came on time the same day and was nice I ask her at the end she should charge what the bigger companies charge and she smile and say I??m bonded ,insure and I pay my taxes that is all I pay after paying myself I don??t need to make them a thousands of dollars only to see then pay me 7-10 dollars an hour to come and break my back for then I??m sure the person that made your appt doesn??t clean most of the ones answering the phones only work in the office they don??t clean I go home early and happy don??t believe them they try to scare you in their website about it but is fine she had good recommendations the her email is acasia88@gmail.com and the it is true they rate horrible with bbb they got and f if that doesn??t make you run I don??t know what will one thing pay attention to the posting here that say Elle b that is her and most if not ALL of the posting here that are good they fake them the same way they fake on craigslist go to BBB see for your self I TELLYOU THIS DONT WALK RUN

1
★☆☆☆☆

nothing but lies I hire this company but since they say we are number one bla bla bla bla I say well it should be better sadly mistaken this lady call Elle Bonifasio call me bitching on the phone because I call and told them that the "maid" yea she is a charmer this wasnt a person that had a name and feelings she is THE MAID wow talk about mean i feel sorry for the poor soul that has to work for this woman the maid they send didn??t do a good job she went off about the house was dirty my god lady if I would had call you to come to a two bedroom apt to make coffee and eat cookies and ask to clean may be you had a reason to complain but your maid was there to clean and she didn??t I end up calling someone my friend recommended she works along did a great job and charge less came on time the same day and was nice I ask her at the end she should charge what the bigger companies charge and she smile and say I??m bonded ,insure and I pay my taxes that is all I pay after paying myself I don??t need to make them a thousands of dollars only to see then pay me 7-10 dollars an hour to come and break my back for then I??m sure the person that made your appt doesn??t clean most of the ones answering the phones only work in the office they don??t clean I go home early and happy don??t believe them they try to scare you in their website about it but is fine she had good recommendations the her email is acasia88@gmail.com and the it is true they rate horrible with bbb they got and f if that doesn??t make you run I don??t know what will one thing pay attention to the posting here that say Elle b that is her and most if not ALL of the posting here that are good they fake them the same way they fake on craigslist go to BBB see for your self I TELLYOU THIS DONT WALK RUN

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0 out of 1 people found this review helpful.

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I've been using Platinum Maids services for several months now and have always had a magnificent experience with them. From the initial conversation with customer service to the professionals who cleaned my disgusting apartment, everything Platinum Maid did was first-class all the way around. I have several friends who also use them and love the service as well. It's hard to find a reputable cleaning service that is responsive and they do it better than anyone I have used (and I've been living in VA for 10 years). In addition the pricing is very affordable and since I'm home during the cleanings sometimes, it's nice to be able to communicate or interact with the professional cleaners.

5
★★★★★

I've been using Platinum Maids services for several months now and have always had a magnificent experience with them. From the initial conversation with customer service to the professionals who cleaned my disgusting apartment, everything Platinum Maid did was first-class all the way around. I have several friends who also use them and love the service as well. It's hard to find a reputable cleaning service that is responsive and they do it better than anyone I have used (and I've been living in VA for 10 years). In addition the pricing is very affordable and since I'm home during the cleanings sometimes, it's nice to be able to communicate or interact with the professional cleaners.

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Where do I start...

Platinum Maid Services is AWESOME.

After trying cleaning service after cleaning service and ending up with the same "clean around my stuff" result, I tried Platinum Maid Cleaning Services and was extremely satisfied with the results. I reviewed them after the initial cleaning and came back to update all of my fellow Yelpers. Sadly, I moved away so I put their business at my condo on hold but I will be back soon.

Other companies I have used provided C- work but Platinum Maid Cleaning Services took care of the nooks, the crannies and all the in betweens. Platinum Maid took the time to pay attention to the details (i.e. wiping down appliances, cleaning the corners of the floor, not just dusting but actually cleaning the wood furniture). The products they use are actually earth friendly (I did the research). They scrubbed down everything, cleaned the floors (Pergo and tile), and wiped down the counter tops. Sorry folks, but other cleaning companies don't pay attention detail like this.

I certainly hope if you are considering going with a cleaning company, you give them a look. They transformed my dirty, pet smelling, bachelor pad into a place that I loved coming home to.

As for customer service they are second to none. Platinum Maid was on time, efficient and friendly. I don't have to worry about a bad cleaning job or a housekeeper that is high on drugs when she cleans my place.

Platinum Maid is worth every penny.

5
★★★★★

Where do I start...

Platinum Maid Services is AWESOME.

After trying cleaning service after cleaning service and ending up with the same "clean around my stuff" result, I tried Platinum Maid Cleaning Services and was extremely satisfied with the results. I reviewed them after the initial cleaning and came back to update all of my fellow Yelpers. Sadly, I moved away so I put their business at my condo on hold but I will be back soon.

Other companies I have used provided C- work but Platinum Maid Cleaning Services took care of the nooks, the crannies and all the in betweens. Platinum Maid took the time to pay attention to the details (i.e. wiping down appliances, cleaning the corners of the floor, not just dusting but actually cleaning the wood furniture). The products they use are actually earth friendly (I did the research). They scrubbed down everything, cleaned the floors (Pergo and tile), and wiped down the counter tops. Sorry folks, but other cleaning companies don't pay attention detail like this.

I certainly hope if you are considering going with a cleaning company, you give them a look. They transformed my dirty, pet smelling, bachelor pad into a place that I loved coming home to.

As for customer service they are second to none. Platinum Maid was on time, efficient and friendly. I don't have to worry about a bad cleaning job or a housekeeper that is high on drugs when she cleans my place.

Platinum Maid is worth every penny.

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1 out of 1 people found this review helpful.

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TERRIBLE - They setup an appointment to come out on Friday - NO SHOW - Rescheduled for Tuesday = NO SHOW, Offered 30% off next clean - NO THANKS ! You don't show up to clean. HORRIBLE Customer service also very overpriced. Never going with PLatinum Maid again.

1
★☆☆☆☆

TERRIBLE - They setup an appointment to come out on Friday - NO SHOW - Rescheduled for Tuesday = NO SHOW, Offered 30% off next clean - NO THANKS ! You don't show up to clean. HORRIBLE Customer service also very overpriced. Never going with PLatinum Maid again.

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Platinum Maid is the worst cleaning service. They did not clean the bathroom or other areas. When I complained to a maid named Rachael, she was extremely unprofessional and unethical.
I later found out that Platinum Maid earned an "F" rating by the Better Business Bureau in 2010. (A+ is the best score, and F is the absolute worst). Stay away from Platinum Maid.

1
★☆☆☆☆

Platinum Maid is the worst cleaning service. They did not clean the bathroom or other areas. When I complained to a maid named Rachael, she was extremely unprofessional and unethical.
I later found out that Platinum Maid earned an "F" rating by the Better Business Bureau in 2010. (A+ is the best score, and F is the absolute worst). Stay away from Platinum Maid.

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Platinum maids is the WORST maid service I have ever dealt with in my entire life. They were scheduled to come one day, and no one ever showed up- when I called to complain they said that their maid had an emergency and they just found out. All they could offer me was a 10% discount. They finally showed up the next day, and the maid did the worst job cleaning- she completely skipped the kitchen. I have pictures to prove that they didn't complete what they were under contract for. Seriously- stay away from PlatinumMaid. Also, I was only supposed to be charged $130, and they charged me $150. BEWARE.

1
★☆☆☆☆

Platinum maids is the WORST maid service I have ever dealt with in my entire life. They were scheduled to come one day, and no one ever showed up- when I called to complain they said that their maid had an emergency and they just found out. All they could offer me was a 10% discount. They finally showed up the next day, and the maid did the worst job cleaning- she completely skipped the kitchen. I have pictures to prove that they didn't complete what they were under contract for. Seriously- stay away from PlatinumMaid. Also, I was only supposed to be charged $130, and they charged me $150. BEWARE.

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1 out of 1 people found this review helpful.

Message from Platinum Maid

The Platinum Maid cleaning team is fully bonded and insured for your guaranteed trust and confidence. We also are heavily focused on developing long-lasting relationships with all of our clients, establishing a personal approach to your home cleaning needs.



Platinum Maid VA offers cleaning services unlike no other, backed by the highest quality team to bring you top-tier domestic and commercial Virginia cleaning services you can rely upon.

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