AAA MasterClean Inc.

★★★★☆
Not the Biggest, Simply the BEST
  • 2910 N Powers Blvd #163

    Colorado Springs, CO 80922

    Map & Directions
  • 719-310-0900

About AAA MasterClean Inc.

Categories
Details
Hours
Monday-Friday 7AM to 7PM, Saturday by Appt.

Personal Services

Personal Services
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.

I saw a deal for AAA Masterclean on Groupon. The deal was for 3 rooms and a hallway for $59.00. Prior to purchasing, I called to make sure they could schedule an appointment during our availability. I spoke with the owner, James. James stated he would be more than happy to honor the Groupon rate without me needing to purchase the voucher. I went ahead and scheduled an appointment with him for later that same week.

The day prior to the appointment, James called indicating they needed to schedule the appointment earlier in the day, as they had a bigger project that was scheduled over mine. Since this was not going to work for our schedules, he stated he would call the other appointment. The next day, 30 minutes after the appointment time, the tech was still not at the house. I had to call James to inquire about the status of the appointment. Unfortunately, he was not proactive enough to call me to let me know that they were running late. Needless to say, 2.5 hours later, the tech finally showed up. He was visibly frustrated with his day and did not look happy to still be working.

Later, after reviewing the bill with my boyfriend, who was present for the appointment, we realized we had been overcharged! Instead of the agreed upon rate of $59.00, we were charged $69.00. I called James to inquire about the discrepancy and was told he would issue a refund in the form of a check to our address. Over a week later, we still had not received the refund check. I called back and left a message for James, which he did not return. Later the next week, I spoke with James AGAIN (keep in mind this was almost 3 weeks after the original date of service), and he agreed, again, to send a refund check. It has now been almost another week and a half, and to no surprise, we have not received the refund.

I will NEVER use AAA Masterclean again, and would never recommend their services to anyone who asks for a good carpet cleaner. Our experience with James has been a series of lies and unfulfilled promises. If you must use them, I would encourage any consumer to purchase the deal directly through Groupon, as the company takes a hit on the amount they receive, since Groupon collects a portion of the amount paid for their own services.

1
★☆☆☆☆

I saw a deal for AAA Masterclean on Groupon. The deal was for 3 rooms and a hallway for $59.00. Prior to purchasing, I called to make sure they could schedule an appointment during our availability. I spoke with the owner, James. James stated he would be more than happy to honor the Groupon rate without me needing to purchase the voucher. I went ahead and scheduled an appointment with him for later that same week.

The day prior to the appointment, James called indicating they needed to schedule the appointment earlier in the day, as they had a bigger project that was scheduled over mine. Since this was not going to work for our schedules, he stated he would call the other appointment. The next day, 30 minutes after the appointment time, the tech was still not at the house. I had to call James to inquire about the status of the appointment. Unfortunately, he was not proactive enough to call me to let me know that they were running late. Needless to say, 2.5 hours later, the tech finally showed up. He was visibly frustrated with his day and did not look happy to still be working.

Later, after reviewing the bill with my boyfriend, who was present for the appointment, we realized we had been overcharged! Instead of the agreed upon rate of $59.00, we were charged $69.00. I called James to inquire about the discrepancy and was told he would issue a refund in the form of a check to our address. Over a week later, we still had not received the refund check. I called back and left a message for James, which he did not return. Later the next week, I spoke with James AGAIN (keep in mind this was almost 3 weeks after the original date of service), and he agreed, again, to send a refund check. It has now been almost another week and a half, and to no surprise, we have not received the refund.

I will NEVER use AAA Masterclean again, and would never recommend their services to anyone who asks for a good carpet cleaner. Our experience with James has been a series of lies and unfulfilled promises. If you must use them, I would encourage any consumer to purchase the deal directly through Groupon, as the company takes a hit on the amount they receive, since Groupon collects a portion of the amount paid for their own services.

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.

found these guys on Market Treasury coupon. they did a really nice job, things went well.

2
★★★★☆

found these guys on Market Treasury coupon. they did a really nice job, things went well.

.

The reviews look sterling then you start to read them and realize the ratings aren't a true reflection of the service. I came really close to buying one of these offers. Lucky me that I didn't.

0
★☆☆☆☆

The reviews look sterling then you start to read them and realize the ratings aren't a true reflection of the service. I came really close to buying one of these offers. Lucky me that I didn't.

.

We paid for carpet cleaning service for the house we were moving out of last June, but it never got used for that house so this company let us hold on to the service ticket until we needed it. After all the traffic of moving in and then some good snow storms, we finally decided it was time to get the carpets cleaned. I have to say this was the best carpet cleaning experience I have ever had....the owner James was incredibly nice & helpful, they were punctual, went above & beyond what we paid for and the work was fantastic (they got every stain out and the carpet looks almost new again). Our carpets look great! And I didn't walk away from the experience feeling like I was being scammed or pressured into buying more than I needed/wanted/could afford. If anyone in their service area needs carpet cleaning services, I highly recommend these guys!

2
★★★★★

We paid for carpet cleaning service for the house we were moving out of last June, but it never got used for that house so this company let us hold on to the service ticket until we needed it. After all the traffic of moving in and then some good snow storms, we finally decided it was time to get the carpets cleaned. I have to say this was the best carpet cleaning experience I have ever had....the owner James was incredibly nice & helpful, they were punctual, went above & beyond what we paid for and the work was fantastic (they got every stain out and the carpet looks almost new again). Our carpets look great! And I didn't walk away from the experience feeling like I was being scammed or pressured into buying more than I needed/wanted/could afford. If anyone in their service area needs carpet cleaning services, I highly recommend these guys!

.

Had them clean our carpets in February 2012 after we babysat a puppy and they had some accidents. First off they do not clean, they soak the carpets. It took over a day before I could put our furniture back into our rooms. We had the heat cranked up to 78 with three box fans blowing. After they dried we noticed that the urine smell was still present, and the carpets did not look any cleaner. We called and they stated that they could come over and re-do the carpets, but it would cost $25 per room. HOW REDICULOUS!!! Oh but wait, they also offered ""as a favor to us"" the opportunity to go to a carpet cleaning store to purchase something called Odorcide and clean them ourselves. ARE YOU KIDDING ME? The sad thing is we unknowingly used the same carpet service last year: The kid in the Beat up Bronco referenced in another review came over... good grief I feel dumb :(

0
★☆☆☆☆

Had them clean our carpets in February 2012 after we babysat a puppy and they had some accidents. First off they do not clean, they soak the carpets. It took over a day before I could put our furniture back into our rooms. We had the heat cranked up to 78 with three box fans blowing. After they dried we noticed that the urine smell was still present, and the carpets did not look any cleaner. We called and they stated that they could come over and re-do the carpets, but it would cost $25 per room. HOW REDICULOUS!!! Oh but wait, they also offered ""as a favor to us"" the opportunity to go to a carpet cleaning store to purchase something called Odorcide and clean them ourselves. ARE YOU KIDDING ME? The sad thing is we unknowingly used the same carpet service last year: The kid in the Beat up Bronco referenced in another review came over... good grief I feel dumb :(

.

We got a Groupon on this company thinking it would be a great way to get the carpets spruced up for the holidays. Purchased mid October and they did not have any availability until after Thanksgiving. They basically used a carpet cleaner that we could have rented at the store for less. Came home to dirt lines in the carpet and had to go over it with our hand steamer. I would NOT recommend using these folks. Very disappointed.

0
★☆☆☆☆

We got a Groupon on this company thinking it would be a great way to get the carpets spruced up for the holidays. Purchased mid October and they did not have any availability until after Thanksgiving. They basically used a carpet cleaner that we could have rented at the store for less. Came home to dirt lines in the carpet and had to go over it with our hand steamer. I would NOT recommend using these folks. Very disappointed.

.

I purchased this service and was EXTREMELY dissapointed! The star rating system doesn't have an option for ZERO stars...\n\nThe guy pulled up in old, beatup Bronco, walked up to me and said ""Uh, I'm here for to clean your carpets."" I showed him the groupon on my phone and without saying anything he walked back to his car and started unloading his ""equipment"" - a bucket, a hose, and a backpack.\n\nHe came in, asked for an outlet and started ""cleaning'. He was done with 3 rooms and a hallway in about 20 minutes, dumped dirty water in my kitchen sink, and left with only ""Alright, I'm done.""\n\nAfterwards, my house smelled so badly of chemicals and dirty water that I left every window open for 5 days and the smell still wasn't gone! This was by far the worst experience of carpet cleaning and customer service I have ever seen.... P.S. My carpet was NOT clean.

0
★☆☆☆☆

I purchased this service and was EXTREMELY dissapointed! The star rating system doesn't have an option for ZERO stars...\n\nThe guy pulled up in old, beatup Bronco, walked up to me and said ""Uh, I'm here for to clean your carpets."" I showed him the groupon on my phone and without saying anything he walked back to his car and started unloading his ""equipment"" - a bucket, a hose, and a backpack.\n\nHe came in, asked for an outlet and started ""cleaning'. He was done with 3 rooms and a hallway in about 20 minutes, dumped dirty water in my kitchen sink, and left with only ""Alright, I'm done.""\n\nAfterwards, my house smelled so badly of chemicals and dirty water that I left every window open for 5 days and the smell still wasn't gone! This was by far the worst experience of carpet cleaning and customer service I have ever seen.... P.S. My carpet was NOT clean.

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we bought the Groupon last October, had the guys out right away and we were very happy, we did all 3 groupons, carpets, ducts, and dryer vent, we had them do all 3 at the same time. it took a while, but turned out good.

our carpets just needed to be freshening up, we lived in this home for 6 years and never had our ducts cleaned, when we turned on the furnace you could tell a difference right away in the air quality. the dryer vent was really dirty, we had no idea how much lint could build up in there. the crew was very nice. we had them back

5
★★★★★

we bought the Groupon last October, had the guys out right away and we were very happy, we did all 3 groupons, carpets, ducts, and dryer vent, we had them do all 3 at the same time. it took a while, but turned out good.

our carpets just needed to be freshening up, we lived in this home for 6 years and never had our ducts cleaned, when we turned on the furnace you could tell a difference right away in the air quality. the dryer vent was really dirty, we had no idea how much lint could build up in there. the crew was very nice. we had them back

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.

been a while since our last carpet cleaning, used one of the Franchise companies last time.. regreted it.. lousy .. these guys are family run business. did a great job. very nice.

2
★★★★★

been a while since our last carpet cleaning, used one of the Franchise companies last time.. regreted it.. lousy .. these guys are family run business. did a great job. very nice.

.

Groupon good deal, bought it last October just finally got around to getting the deed done.. carpets are clean and nice.. wonderful.

2
★★★★★

Groupon good deal, bought it last October just finally got around to getting the deed done.. carpets are clean and nice.. wonderful.

.

needed some serious carpet cleaning, found them on-line, had some good reviews.. and a few haters for some reason. gave them a try. did a great job very happy.

5
★★★★★

needed some serious carpet cleaning, found them on-line, had some good reviews.. and a few haters for some reason. gave them a try. did a great job very happy.

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1 out of 1 people found this review helpful.

.

had some spills and mess on the new carpet, my neighbors used this company a few days ago. so we called, they did a fantastic job. very pleased.

2
★★★★★

had some spills and mess on the new carpet, my neighbors used this company a few days ago. so we called, they did a fantastic job. very pleased.

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we have 2 Yellow Labs, water dogs, oily coat, great dogs, very smelly dirty spots all over they house where they like to sleep. \n\nIt cost extra but the guys got the smell out, im so happy, we love our dogs, but they do smell bad..

2
★★★★★

we have 2 Yellow Labs, water dogs, oily coat, great dogs, very smelly dirty spots all over they house where they like to sleep. \n\nIt cost extra but the guys got the smell out, im so happy, we love our dogs, but they do smell bad..

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Tried the Coit, really expensive, these guys were priced fairly, and did a fine job.

2
★★★★☆

Tried the Coit, really expensive, these guys were priced fairly, and did a fine job.

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Carpets turned out very nice, we also got the Duct cleaning as well, they were professional and quick. pet odor gone, pet stains cleaned up. \n\nthe Truck they used seemed very powerful and the guys really knew their stuff, we asked alot of questions.

2
★★★★☆

Carpets turned out very nice, we also got the Duct cleaning as well, they were professional and quick. pet odor gone, pet stains cleaned up. \n\nthe Truck they used seemed very powerful and the guys really knew their stuff, we asked alot of questions.

.

My neighbors used them and we got their number.. they did an estimate, carpets are clean again and smell nice. puppy training was not going well.. but we got the puppy trained and now our carpet is clean again. thanks guys.

2
★★★★★

My neighbors used them and we got their number.. they did an estimate, carpets are clean again and smell nice. puppy training was not going well.. but we got the puppy trained and now our carpet is clean again. thanks guys.

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they were very prompt and professional. Cleaned the ducts, everything went well,. we had alot of family over for the Holidays, got very messy, Grandkids, Nephews, nieces, big group. \n\nOur carpets were in real need of some deep cleaning, the Tim and Derik were great, love Tim's Fedora, very fun. they pretreated the carpet, smelled like oranges, had a citrus based cleaning chemicals i guess. Carpets cleaned up well, and took a few hours to dry, the really dirty spots took a bit longer but i guess thats to be expected. once it was dry it really looked nice. and Groupon was a great deal.

2
★★★★☆

they were very prompt and professional. Cleaned the ducts, everything went well,. we had alot of family over for the Holidays, got very messy, Grandkids, Nephews, nieces, big group. \n\nOur carpets were in real need of some deep cleaning, the Tim and Derik were great, love Tim's Fedora, very fun. they pretreated the carpet, smelled like oranges, had a citrus based cleaning chemicals i guess. Carpets cleaned up well, and took a few hours to dry, the really dirty spots took a bit longer but i guess thats to be expected. once it was dry it really looked nice. and Groupon was a great deal.

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Wow...PLEASE! PLEASE! PLEASE! Pay heed to these reviews and do not use AAA Masterclean! We booked to have our carpets cleaned one month in advance. I should have known that when we called to book, the man just said ""hello"". I thought I had the wrong number at first! Appointment was for between 10am-11am. No show at 10am. No show at 11am. No show at 12noon. Called them - they NEVER bothered to call us. Said they were running late and would not be there until 1pm-2pm. Bummer to just be sitting around all day - but - okay. Stuff happens. No show at 1pm. No show at 2pm. No show at 3pm. No show at 4pm. We had to call again because they NEVER called us. At that point, I just said forget it. What a terrible way to run a business! Please go with another carpet cleaning company. There are so many other choices out that - and it appears that those choices are much more professional and reliable.

0
★☆☆☆☆

Wow...PLEASE! PLEASE! PLEASE! Pay heed to these reviews and do not use AAA Masterclean! We booked to have our carpets cleaned one month in advance. I should have known that when we called to book, the man just said ""hello"". I thought I had the wrong number at first! Appointment was for between 10am-11am. No show at 10am. No show at 11am. No show at 12noon. Called them - they NEVER bothered to call us. Said they were running late and would not be there until 1pm-2pm. Bummer to just be sitting around all day - but - okay. Stuff happens. No show at 1pm. No show at 2pm. No show at 3pm. No show at 4pm. We had to call again because they NEVER called us. At that point, I just said forget it. What a terrible way to run a business! Please go with another carpet cleaning company. There are so many other choices out that - and it appears that those choices are much more professional and reliable.

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How do I give negative star service???? I scheduled an appt 2 weeks in advance to get my ducts cleaned. The guy NEVER showed. I called to see where the service guy was. No answer. After leaving a message I received a call back. He said he was running behind and would be here shortly. 90 minutes later no phone call and no show! When my husband called that guy cursed at him and hung up.\n\nCompany service not worth the ""discount"" pay a few bucks more with someone else and I guarantee you will have to get better service. The guy thinks he is doing you a favor with his prices.

0
★☆☆☆☆

How do I give negative star service???? I scheduled an appt 2 weeks in advance to get my ducts cleaned. The guy NEVER showed. I called to see where the service guy was. No answer. After leaving a message I received a call back. He said he was running behind and would be here shortly. 90 minutes later no phone call and no show! When my husband called that guy cursed at him and hung up.\n\nCompany service not worth the ""discount"" pay a few bucks more with someone else and I guarantee you will have to get better service. The guy thinks he is doing you a favor with his prices.

.

I cannot say that they did not clean my carpet well. The problem is they never cleaned it! I had arranged to have them come out and clean my carpet at 8:30 am Oct. 1st. I called Friday to confirm, no return call. I removed my furniture and vacuumed well, as they asked me to do. I waited till 10:30 for them to show up, no show, no call. I called them 3 times, no answer. I was extremely upset and would never recommend a company that can't even return my calls. I would not give them any stars if that was a choice.

0
★☆☆☆☆

I cannot say that they did not clean my carpet well. The problem is they never cleaned it! I had arranged to have them come out and clean my carpet at 8:30 am Oct. 1st. I called Friday to confirm, no return call. I removed my furniture and vacuumed well, as they asked me to do. I waited till 10:30 for them to show up, no show, no call. I called them 3 times, no answer. I was extremely upset and would never recommend a company that can't even return my calls. I would not give them any stars if that was a choice.

.

heard about them through Groupon, called and they did a fine job. Nice guys..I will reccomend friends and family. very pleased

5
★★★★★

heard about them through Groupon, called and they did a fine job. Nice guys..I will reccomend friends and family. very pleased

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2 out of 2 people found this review helpful.

.

I called around, they answered the phone, gave me a quote over the phone, and that was the PRICE.. no tricks, or scams, or games.. just clean carpets and the right price. I will tell friends and family.

2
★★★★★

I called around, they answered the phone, gave me a quote over the phone, and that was the PRICE.. no tricks, or scams, or games.. just clean carpets and the right price. I will tell friends and family.

.

WIndow cleaning and Carpet cleaning, love it.. they did a great job, were very professional.\n\ni will refer friends and family.

2
★★★★★

WIndow cleaning and Carpet cleaning, love it.. they did a great job, were very professional.\n\ni will refer friends and family.

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I own several investment properties in Colorado Springs. This is the worst company I have worked with in 15 years. We think they didn't even vacuum the bed rooms. Stay away too many competitors to choose from. At least get someone who will discuss any issues!!!\n\nVery unhappy\nChris \nMonument, CO

0
★☆☆☆☆

I own several investment properties in Colorado Springs. This is the worst company I have worked with in 15 years. We think they didn't even vacuum the bed rooms. Stay away too many competitors to choose from. At least get someone who will discuss any issues!!!\n\nVery unhappy\nChris \nMonument, CO

Pros: Cheap

Cons: Very poor job and wouldn't even discuss it.

.

I reviewed several competitors, big name Nationwide chain groups like Coit, Stanley Steamer, Fish window cleaning, etc.. \n\nAAA MasterClean is the only company that i found that does Windows, Carpets, & Draperies, i own a large home in the Black Forest, I needed all the work done described above. The price was fair, the quality of work was great, and the crew was very polite, I will refer my Neighbors and family. It is great to deal with a LOCAL, Family owned business.

2
★★★★★

I reviewed several competitors, big name Nationwide chain groups like Coit, Stanley Steamer, Fish window cleaning, etc.. \n\nAAA MasterClean is the only company that i found that does Windows, Carpets, & Draperies, i own a large home in the Black Forest, I needed all the work done described above. The price was fair, the quality of work was great, and the crew was very polite, I will refer my Neighbors and family. It is great to deal with a LOCAL, Family owned business.

Pros: best price & quality work

Cons: really nice guys

.

did a great job cleaning my carpets and windows. thanks again, \n\nCarole

2
★★★★★

did a great job cleaning my carpets and windows. thanks again, \n\nCarole

Pros: very prompt and effecient

Cons: chatty

.

these were good guys.. price was fair and work was through. thanks again.. will refere to friends and family. I will call back around the holidays.

2
★★★★★

these were good guys.. price was fair and work was through. thanks again.. will refere to friends and family. I will call back around the holidays.

Pros: good guys easy to work with

Message from AAA MasterClean Inc.

Family owned and operated.. not the biggest, simply the best!

More about AAA MasterClean Inc.

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