Boardwalk Nissan Service

★★★★☆
Redwood City Nissan. Visit Us Online for Local Offers & Events.
  • 1 Bair Island Rd

    Redwood City, CA 94063

    Map & Directions
  • 650-364-0100

4.1714 35
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got the price I wanted in an email, and went in to see the car. I brought the email printout just in case (not my first car, heh), but they didn't play any games with price. they guy we worked with danny, let us drive the 300 around for over half an hour to see if my wife's back would feel good on her commute. It did, and we took it home in like an hour.

2
★★★★★

got the price I wanted in an email, and went in to see the car. I brought the email printout just in case (not my first car, heh), but they didn't play any games with price. they guy we worked with danny, let us drive the 300 around for over half an hour to see if my wife's back would feel good on her commute. It did, and we took it home in like an hour.

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Boardwalk Nissan always exceeds my expectations. I am so totally impressed.

2
★★★★★

Boardwalk Nissan always exceeds my expectations. I am so totally impressed.

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Justin Mills was excellent, friendly, and kept me informed of the progress of the repair. His customer service will keep me coming back to Boardwalk for my car needs.

2
★★★★★

Justin Mills was excellent, friendly, and kept me informed of the progress of the repair. His customer service will keep me coming back to Boardwalk for my car needs.

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I was very impressed with Justin's kindness and explanations of the service process. I am a care giver and asked if he could expedite the process and he did every thing possible to do so. Many thanks.

2
★★★★★

I was very impressed with Justin's kindness and explanations of the service process. I am a care giver and asked if he could expedite the process and he did every thing possible to do so. Many thanks.

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Special order part had to be reordered, which means it took an extra day to complete repair. Otherwise Great

2
★★★★★

Special order part had to be reordered, which means it took an extra day to complete repair. Otherwise Great

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The service was performed in a friendly and timely manner, Very satisfied with the services provided by your advisor Joel

2
★★★★★

The service was performed in a friendly and timely manner, Very satisfied with the services provided by your advisor Joel

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I had a great experience here. Justin Mills was the person who helped me. He was very courteous and pleasant to deal with. Everyone was very courteous.

2
★★★★★

I had a great experience here. Justin Mills was the person who helped me. He was very courteous and pleasant to deal with. Everyone was very courteous.

.

Justin is absolutely great at customer service! That never fails. Joan

2
★★★★★

Justin is absolutely great at customer service! That never fails. Joan

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the writer was simply wonderful, kind, caring and great sence of humor.

2
★★★★★

the writer was simply wonderful, kind, caring and great sence of humor.

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Boardwalk Nissan always exceeds my expectations. I am so totally impressed.

2
★★★★★

Boardwalk Nissan always exceeds my expectations. I am so totally impressed.

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the sales staff was extremely helpful, didnt push me into making a purchase. they were polite, friendly, and truly concerned with my needs and wants.

2
★★★★★

the sales staff was extremely helpful, didnt push me into making a purchase. they were polite, friendly, and truly concerned with my needs and wants.

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they were polite, friendly, and truly concerned with my needs and wants. the inventory was amazing, they had so many vehicles to choose from i was blown away. and, amazingly enough, the sales managers were just as friendly and helpful. from the moment i walked in until the moment i drove away in my new car, i was treated like royalty.

2
★★★★★

they were polite, friendly, and truly concerned with my needs and wants. the inventory was amazing, they had so many vehicles to choose from i was blown away. and, amazingly enough, the sales managers were just as friendly and helpful. from the moment i walked in until the moment i drove away in my new car, i was treated like royalty.

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The staff at Boardwalk Volkswagon actually made buying my car recently an easy and enjoyable experience! There was no pressure to buy, they were very informative and fun, and in the end I got a great deal and felt very satisfied with my buying experience!

2
★★★★★

The staff at Boardwalk Volkswagon actually made buying my car recently an easy and enjoyable experience! There was no pressure to buy, they were very informative and fun, and in the end I got a great deal and felt very satisfied with my buying experience!

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the sales staff was extremely helpful, didnt push me into making a purchase. they were polite, friendly, and truly concerned with my needs and wants. the inventory was amazing, they had so many vehicles to choose from i was blown away.

2
★★★★★

the sales staff was extremely helpful, didnt push me into making a purchase. they were polite, friendly, and truly concerned with my needs and wants. the inventory was amazing, they had so many vehicles to choose from i was blown away.

.

The staff at Boardwalk Volkswagon actually made buying my car recently an easy and enjoyable experience! There was no pressure to buy, they were very informative and fun, and in the end I got a great deal and felt very satisfied

2
★★★★★

The staff at Boardwalk Volkswagon actually made buying my car recently an easy and enjoyable experience! There was no pressure to buy, they were very informative and fun, and in the end I got a great deal and felt very satisfied

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For all my years of visiting dealership service department I have not met an Advisor like Bob who listened to the customer and tries to ease the inconvenience the customer has experienced. Bob Rouspil is a great Service Advisor.?

2
★★★★★

For all my years of visiting dealership service department I have not met an Advisor like Bob who listened to the customer and tries to ease the inconvenience the customer has experienced. Bob Rouspil is a great Service Advisor.?

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My Jeep broke down and I originally had it towed somewhere that couldn't fix it, a total nightmare. I had my car towed to Boardwalk, but I was unable to physically be there. The communication was excellent, the price was very fair. The customer service was incredible. When I finally had to take Caltrain down from SF, they were very sympathetic to my situation. I was completely satisfied.?

2
★★★★★

My Jeep broke down and I originally had it towed somewhere that couldn't fix it, a total nightmare. I had my car towed to Boardwalk, but I was unable to physically be there. The communication was excellent, the price was very fair. The customer service was incredible. When I finally had to take Caltrain down from SF, they were very sympathetic to my situation. I was completely satisfied.?

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I called to get service and the appointment setter was a sweetheart she made my impression of the place so much higher she was incredibly helpful

2
★★★★★

I called to get service and the appointment setter was a sweetheart she made my impression of the place so much higher she was incredibly helpful

.

Boardwalk has always treated me great. I have brought my car there plenty of times and every time they have my car fixed in a timely manor. I will continue to take my car here so long as I continue to get the great service Boardwalk Auto has come to stand for.

2
★★★★★

Boardwalk has always treated me great. I have brought my car there plenty of times and every time they have my car fixed in a timely manor. I will continue to take my car here so long as I continue to get the great service Boardwalk Auto has come to stand for.

.

I had a great experience here. Justin Mills was the person who helped me. He was very courteous and pleasant to deal with. Everyone was very courteous.

2
★★★★★

I had a great experience here. Justin Mills was the person who helped me. He was very courteous and pleasant to deal with. Everyone was very courteous.

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I had a great experience here (for service). I brought my out-of-state vehicle here to fix two things that were still under warranty (broken hood release and broken brake light), but still they were super nice and accommodating. They didn't try to up-sell me at any point (that's a big fat plus) and gave me a free car wash with this (free) service as well. I will return here for regular maintenance.

2
★★★★★

I had a great experience here (for service). I brought my out-of-state vehicle here to fix two things that were still under warranty (broken hood release and broken brake light), but still they were super nice and accommodating. They didn't try to up-sell me at any point (that's a big fat plus) and gave me a free car wash with this (free) service as well. I will return here for regular maintenance.

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Excellent service. They fixed the minor problem I had with my new GTI without any hassle. I also got a polite follow-up call from Boardwalk to make sure that I was satisfied. Doesn't get any better than that!

2
★★★★★

Excellent service. They fixed the minor problem I had with my new GTI without any hassle. I also got a polite follow-up call from Boardwalk to make sure that I was satisfied. Doesn't get any better than that!

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I bought my 2002 PT Cruiser in late 2001 and have always taken it to Boardwalk Auto Center for any problems. They have always done everything possible to solve the problem...even when I had to take the car back in a couple of times, they rented a car for me and really bent over backwards to make things as easy as possible for me. Rick Arslanian heads a great service department and I've gotten great help from Rome Souza, Rick Castillo and Michael Polonsky. Everyone is very helpful...when I'm standing in the valet area, every employee who walks by me asks if I've been helped. Recently, I had a problem that couldn't be identified. After my extended warranty had expired, it was still going on and I brought it in. They found the problem and still honored the already expired warranty. Can't get much better than that!

2
★★★★★

I bought my 2002 PT Cruiser in late 2001 and have always taken it to Boardwalk Auto Center for any problems. They have always done everything possible to solve the problem...even when I had to take the car back in a couple of times, they rented a car for me and really bent over backwards to make things as easy as possible for me. Rick Arslanian heads a great service department and I've gotten great help from Rome Souza, Rick Castillo and Michael Polonsky. Everyone is very helpful...when I'm standing in the valet area, every employee who walks by me asks if I've been helped. Recently, I had a problem that couldn't be identified. After my extended warranty had expired, it was still going on and I brought it in. They found the problem and still honored the already expired warranty. Can't get much better than that!

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This place is friendly and took care of me the first time. I didnt go to an independent shop because I was worried it may not be fixed right as you never know with the side shops, how they can possibly afford all the expensive equipment (computers, special tools, information, etc) and dont have access to all the repair bulletins dealers have. So I decided to pay a little more and it was worth it. They fixed my problem in 1/2 a day and got my car back to me. Havent had any issues since.

I would recommended this place especially with all the stores closing this place still seems busy. That tells me they must be taking care of their customers in such a tough time for everyone. I'll never go anywhere else for service. By the way I have a chevy and get all my oil changes done there. I had no idea they were cheaper than most the oil changing chains around!!! I was surprised!

2
★★★★★

This place is friendly and took care of me the first time. I didnt go to an independent shop because I was worried it may not be fixed right as you never know with the side shops, how they can possibly afford all the expensive equipment (computers, special tools, information, etc) and dont have access to all the repair bulletins dealers have. So I decided to pay a little more and it was worth it. They fixed my problem in 1/2 a day and got my car back to me. Havent had any issues since.

I would recommended this place especially with all the stores closing this place still seems busy. That tells me they must be taking care of their customers in such a tough time for everyone. I'll never go anywhere else for service. By the way I have a chevy and get all my oil changes done there. I had no idea they were cheaper than most the oil changing chains around!!! I was surprised!

.

got the price I wanted in an email, and went in to see the car. I brought the email printout just in case (not my first car, heh), but they didn't play any games with price. they guy we worked with danny, let us drive the 300 around for over half an hour to see if my wife's back would feel good on her commute. It did, and we took it home in like an hour.

2
★★★★★

got the price I wanted in an email, and went in to see the car. I brought the email printout just in case (not my first car, heh), but they didn't play any games with price. they guy we worked with danny, let us drive the 300 around for over half an hour to see if my wife's back would feel good on her commute. It did, and we took it home in like an hour.

Pros: excellent price, super coffee, no games

Cons: None!

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I cannot recommend Boardwalk Volkswagen..certainly for any work that is out of warranty. The bottom line is, they are extremely over-priced and my past experience is their service is spotty, at best. Before you have any non-warranty work done, do yourself a favor and call one or two independents and get a quote for the same job.

Boardwalk attempted to charge me $1257.00 for a job that three independent service shops bid at $520 - $580.

I realize every company has to make a profit and a dealership's overhead is higher, etc, but I personally will never buy another VW nor will I ever take any vehicle back to Boardwalk for servicing - there are too many other quality choices in the Bay Area, both vehicle manufactures and/or competent, fairly-priced service departments.

0
★☆☆☆☆

I cannot recommend Boardwalk Volkswagen..certainly for any work that is out of warranty. The bottom line is, they are extremely over-priced and my past experience is their service is spotty, at best. Before you have any non-warranty work done, do yourself a favor and call one or two independents and get a quote for the same job.

Boardwalk attempted to charge me $1257.00 for a job that three independent service shops bid at $520 - $580.

I realize every company has to make a profit and a dealership's overhead is higher, etc, but I personally will never buy another VW nor will I ever take any vehicle back to Boardwalk for servicing - there are too many other quality choices in the Bay Area, both vehicle manufactures and/or competent, fairly-priced service departments.

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My experience with this place was frustration, frustration, frustration.

The service was terrible. I dropped my car there for more than 2 weeks but they never fixed anything and they never told me when they'd fix it. I made a couple of calls but they never told me when I could get my car back. I had no car for weeks, which was really inconvenient. When I finally decided to take my car back without any further waiting, they would not let me leave and charged my credit card a few hundred bucks without providing any service.

When I called a few days later asking when they'd finally get the parts and fix my car, the guy answering the phone refused to help and still said they would not know anything.

One thing I know for sure now if I will never go back to that place. All they know is how to cheat customers. To this day I still haven't received the parts I paid for or got any service. I am really disappointed. They should really learn how to treat their customer and run business.

0
★☆☆☆☆

My experience with this place was frustration, frustration, frustration.

The service was terrible. I dropped my car there for more than 2 weeks but they never fixed anything and they never told me when they'd fix it. I made a couple of calls but they never told me when I could get my car back. I had no car for weeks, which was really inconvenient. When I finally decided to take my car back without any further waiting, they would not let me leave and charged my credit card a few hundred bucks without providing any service.

When I called a few days later asking when they'd finally get the parts and fix my car, the guy answering the phone refused to help and still said they would not know anything.

One thing I know for sure now if I will never go back to that place. All they know is how to cheat customers. To this day I still haven't received the parts I paid for or got any service. I am really disappointed. They should really learn how to treat their customer and run business.

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mostly around the time taken to complete the needed repairs, but management is trying to level things out after I submitted a sub-par feedback review.

1
★★★☆☆

mostly around the time taken to complete the needed repairs, but management is trying to level things out after I submitted a sub-par feedback review.

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Couldn't believe, after all of the times I have taken my '97 Jeep Cherokee to these guys and spent tons of money, that they would come up with policies that totally take advantage of a customers trust. A transmission problem that took 5 minutes to diagnose (by another shop) and left me without the use of my car for a full day, cost me $125 and was told that I had to take the car somewhere else. Why you ask? Because I told them from the beginning that I was not going to pay for a new transmission when the problem only required a $170 part. My experience was totally frustrating. Will never darken their doors again. Needless to say that I never got a response from their online survey.

1
★★☆☆☆

Couldn't believe, after all of the times I have taken my '97 Jeep Cherokee to these guys and spent tons of money, that they would come up with policies that totally take advantage of a customers trust. A transmission problem that took 5 minutes to diagnose (by another shop) and left me without the use of my car for a full day, cost me $125 and was told that I had to take the car somewhere else. Why you ask? Because I told them from the beginning that I was not going to pay for a new transmission when the problem only required a $170 part. My experience was totally frustrating. Will never darken their doors again. Needless to say that I never got a response from their online survey.

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Car repairs are never fun, but can at least be made decent by good customer service. If you HAVE to have repairs done there (as I found myself), a few tips: 1) DON'T bother leaving messages in voicemail, apparently they don't have time to check their voicemail 2) DO follow- up frequently if parts need to be ordered -- they totally dropped the ball with my order and what was supposed to be 2 weeks on parts (which were paid for in advance) turned into 6 weeks of waiting 3) DO walk around your car with an advisor to note any damage on your car prior to leaving your vehicle, both times I had to go there scratches were left on my door 4) DO read any invoice or estimate line by line thoroughly -- I realized later that I was charged IN ADVANCE for a paint job that was noted on the estimate only as a "possible" charge when the part arrived, in case it needed to be painted. It was such a bad experience, all around. If the customer service people are too busy to bother spending more than a minute on the phone with their customers, then there is a real problem with how this business is handled.

1
★★☆☆☆

Car repairs are never fun, but can at least be made decent by good customer service. If you HAVE to have repairs done there (as I found myself), a few tips: 1) DON'T bother leaving messages in voicemail, apparently they don't have time to check their voicemail 2) DO follow- up frequently if parts need to be ordered -- they totally dropped the ball with my order and what was supposed to be 2 weeks on parts (which were paid for in advance) turned into 6 weeks of waiting 3) DO walk around your car with an advisor to note any damage on your car prior to leaving your vehicle, both times I had to go there scratches were left on my door 4) DO read any invoice or estimate line by line thoroughly -- I realized later that I was charged IN ADVANCE for a paint job that was noted on the estimate only as a "possible" charge when the part arrived, in case it needed to be painted. It was such a bad experience, all around. If the customer service people are too busy to bother spending more than a minute on the phone with their customers, then there is a real problem with how this business is handled.

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I bought my first new car, a 2006 VW Jetta, from Boardwalk and would buy my next from there as well. I was helped right away, with fast and friendly but never pushy assistance. I knew what kind of car I wanted from the start, but my sales associate helped me pick out all the options. Their stock of cars is great, and I had a ton of colors and packages to choose from. I was able to strike a pretty good deal as well. I love my car!

2
★★★★☆

I bought my first new car, a 2006 VW Jetta, from Boardwalk and would buy my next from there as well. I was helped right away, with fast and friendly but never pushy assistance. I knew what kind of car I wanted from the start, but my sales associate helped me pick out all the options. Their stock of cars is great, and I had a ton of colors and packages to choose from. I was able to strike a pretty good deal as well. I love my car!

Pros: Great service, selection, expertise

Cons: Not Much

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I bought a 2005 VW GTI from them, and it was a hassle-free, haggle-free deal... great service, and was done with the whole transaction within 45 mins!

2
★★★★★

I bought a 2005 VW GTI from them, and it was a hassle-free, haggle-free deal... great service, and was done with the whole transaction within 45 mins!

Pros: Inventory, Price, Location

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ade an appointment, told them what I work I wanted done on my Jeep.
Got there, made me wait 30mins before service rep was available, even though there were plenty of people walking around socializing amongst themselves.
I was told sorry Warranty work is only done Mon Fri
I said ok fine, just do the oil change and tire rotation.
50$ for a tire rotation and if lucky vehicle will be ready by 2pm thats a 4 hour wait for a simple OIL CHANGE! Service rep looked at me and said Sir this is not Jiffy Lube.
MY reply Its not worthy of the 5 star rating Chryslers has given you either. Asked for my keys told him Id take it somewhere else. Took another 15mins for them to figure out where they parked my Jeep!

0
★☆☆☆☆

ade an appointment, told them what I work I wanted done on my Jeep.
Got there, made me wait 30mins before service rep was available, even though there were plenty of people walking around socializing amongst themselves.
I was told sorry Warranty work is only done Mon Fri
I said ok fine, just do the oil change and tire rotation.
50$ for a tire rotation and if lucky vehicle will be ready by 2pm thats a 4 hour wait for a simple OIL CHANGE! Service rep looked at me and said Sir this is not Jiffy Lube.
MY reply Its not worthy of the 5 star rating Chryslers has given you either. Asked for my keys told him Id take it somewhere else. Took another 15mins for them to figure out where they parked my Jeep!

Pros: Plenty of inventory

Cons: Very POOR SERIVCE

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I love cars and new car dealers as i have 3 new cars. I have been going to bordwalk
nissan for my nissan service for about a year. On one of the visits i foud major dammage to my car. The manager i talked to was not only rude not a busniess person and just plain crepy. In addition Boardwalk auto parts deparment can not look up the part to sell or order any requested part i asked for. I could go on and on, about the hits and misses the bottom line is since i go to many dealers, Boardwalk is a place to avoid.

0
★☆☆☆☆

I love cars and new car dealers as i have 3 new cars. I have been going to bordwalk
nissan for my nissan service for about a year. On one of the visits i foud major dammage to my car. The manager i talked to was not only rude not a busniess person and just plain crepy. In addition Boardwalk auto parts deparment can not look up the part to sell or order any requested part i asked for. I could go on and on, about the hits and misses the bottom line is since i go to many dealers, Boardwalk is a place to avoid.

Pros: Large

Cons: , Large

.

I have used Boardwalk Auto several times for my Volkswagen Beetle. The first 3 times were fine, however they are overbooked many times, and their service managers have become rude over time. I called ahead to leave my Beetle in the morning, they told me to come in and leave the car for the weekend; however when I got there they would not take my car b/c they were overbooked. There is little to no coordination with their scheduling department and the service department. They are not fond of doing warranty service either.

0
★☆☆☆☆

I have used Boardwalk Auto several times for my Volkswagen Beetle. The first 3 times were fine, however they are overbooked many times, and their service managers have become rude over time. I called ahead to leave my Beetle in the morning, they told me to come in and leave the car for the weekend; however when I got there they would not take my car b/c they were overbooked. There is little to no coordination with their scheduling department and the service department. They are not fond of doing warranty service either.

Cons: VW Service overbooked, Warranty Service Bad, Rude Service Manager

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