Wilmington Pet & Garden Supply

★★★★☆

About Wilmington Pet & Garden Supply

Pets & Animals

Pets & Animals
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3.6 5
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all of you people that are saying this place stinks...IT DOESNT =]. they are the nicest people around, i've bought the nicest hamsters there ! (chubchub and twinky) and actually today im going to get another. im only 12, but me and myfriend wanted a summer volenteer job, we wer al scared and when we went up i said " hi , we were wondering if we could volenteer here" and the lady said " of cource ! just fill out these forms ! we will be glad ! " ( we didnt do it but we are doing it this summer ;] ) so dont listen to all of those people , THEY ARE GREAT ! you will love em' =]

2
★★★★★

all of you people that are saying this place stinks...IT DOESNT =]. they are the nicest people around, i've bought the nicest hamsters there ! (chubchub and twinky) and actually today im going to get another. im only 12, but me and myfriend wanted a summer volenteer job, we wer al scared and when we went up i said " hi , we were wondering if we could volenteer here" and the lady said " of cource ! just fill out these forms ! we will be glad ! " ( we didnt do it but we are doing it this summer ;] ) so dont listen to all of those people , THEY ARE GREAT ! you will love em' =]

Pros: great service ! ! ! =]

Cons: the parking is bad

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hi, I have been a usual custemer here for 4 or 5 years now and I plan on continuing. This place is great, I went there in search of a couple new fish on a saturday afternoon. The woman there was so hepluf and told me that I should wait until sunday (the next day) because there is a deal that takes place every sunday..... buy 2 fish, get 1 free. So I waited, when I got there the same woman was there and greated me very kindly. I went there knowing what I wanted the fish to look like, so I described it to her and withen about 30 sec she found the perfect fish. I also go there just to pick out a couple of weekly supplies...dog food, fish filters, turtle food ect. and the employees even go to help you for that kind of stuff. I once saw a elderly lady go to buy some dog food, she got a big bag, one of the gentlemen asked nicely if she wanted him to carry the food to her car, the woman said, "thank-you so much!" and off she wen. All and all, I highly recomend this place for anything from a new pet to just another bottle of fish food.

2
★★★★★

hi, I have been a usual custemer here for 4 or 5 years now and I plan on continuing. This place is great, I went there in search of a couple new fish on a saturday afternoon. The woman there was so hepluf and told me that I should wait until sunday (the next day) because there is a deal that takes place every sunday..... buy 2 fish, get 1 free. So I waited, when I got there the same woman was there and greated me very kindly. I went there knowing what I wanted the fish to look like, so I described it to her and withen about 30 sec she found the perfect fish. I also go there just to pick out a couple of weekly supplies...dog food, fish filters, turtle food ect. and the employees even go to help you for that kind of stuff. I once saw a elderly lady go to buy some dog food, she got a big bag, one of the gentlemen asked nicely if she wanted him to carry the food to her car, the woman said, "thank-you so much!" and off she wen. All and all, I highly recomend this place for anything from a new pet to just another bottle of fish food.

Pros: Has a large range of supplies

Cons: I cant think of any right now.. sorry

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I bought 2 guinea pigs and they died 3 days later. I bought 2 turtles and they died a month later. I also bought 5 fish and they died 2 days later i think that all of the animals there are already sick before you buy them and they owuldn't give me a refund for any of them i do not like this store

0
★☆☆☆☆

I bought 2 guinea pigs and they died 3 days later. I bought 2 turtles and they died a month later. I also bought 5 fish and they died 2 days later i think that all of the animals there are already sick before you buy them and they owuldn't give me a refund for any of them i do not like this store

.

I do recommend this pet shop. It's the best pet shop around. The customer service was exceptional. When I visited the store I was greeted upon arrival and they offered their help right away. I am suffering from a bad back, which they had no idea about but still offered to carry out my 20lb bag of dog food. Their animal?s look like they are healthy and very well taken care of and all of the cages were very clean. I would definitely recommend this pet shop to everyone because of the cleanliness and the service I received.

2
★★★★★

I do recommend this pet shop. It's the best pet shop around. The customer service was exceptional. When I visited the store I was greeted upon arrival and they offered their help right away. I am suffering from a bad back, which they had no idea about but still offered to carry out my 20lb bag of dog food. Their animal?s look like they are healthy and very well taken care of and all of the cages were very clean. I would definitely recommend this pet shop to everyone because of the cleanliness and the service I received.

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I had my green tree frogs and my Russian Tortoise as gifts from this pet store. When I went looking for a new pet (another Russian) I went out of my way to come to this place- a 30 minute drive away. I was very excited about this place as my pets have been very healthy and I trusted I would find another great companion here.
I've never been so let down or disillusioned by a shopping trip as I was with this place. I am very understanding of what it's like to work in the retail world and I have lots of patience. However, the staff at Wilminton Pet are so disinterested in their jobs, so unknowledgable, and so rude that I actually felt the need to set up an account here to compain about them!
I left here in tears of frustration on my first visit as I had never had such a negative experience at a store in my life. There were no Russian Tortoises, which is okay, so I shopped for other items I needed. I was looking for a cage that would serve as a turtle table, so I could get my tortoise out of his tank. I waited FOREVER for help. Finally a young member of the staff came to assist me. I showed him what cage I had picked out and said I wanted that and 20 crickets. He repeated it back to me so I know he understood. Minutes went by... more minutes went by. He never came back. I walked around the store about 10 times searching for any staff. It had been at least 20-30 minutes. Finally I found the kid with the rest of the staff eating pizza behind the register. I was so upset I just stood there and stared. A woman asked me if I needed anything. I answered that I was waiting for a cage and some crickets. The kid just looked at me with a confused expression on his face. "Oh, you wanted that?" I should have turned around and walked out but I had been there so damn long. So he goes to get the cage.... and comes back with the floor model! There were no more in the back. He wheels it outside and tries to get it in my car. There was no way it would fit. I asked him to unscrew it so I could get it in the car, they had no screw driver. I decided to return it, they don't take returns on cages!
I actually gave this place two more chance. Those experiences were negative as well. The staff is clueless. Not friendly, they don't care, and they know nothing. Horrible customer service. Stay away.

1
★★☆☆☆

I had my green tree frogs and my Russian Tortoise as gifts from this pet store. When I went looking for a new pet (another Russian) I went out of my way to come to this place- a 30 minute drive away. I was very excited about this place as my pets have been very healthy and I trusted I would find another great companion here.
I've never been so let down or disillusioned by a shopping trip as I was with this place. I am very understanding of what it's like to work in the retail world and I have lots of patience. However, the staff at Wilminton Pet are so disinterested in their jobs, so unknowledgable, and so rude that I actually felt the need to set up an account here to compain about them!
I left here in tears of frustration on my first visit as I had never had such a negative experience at a store in my life. There were no Russian Tortoises, which is okay, so I shopped for other items I needed. I was looking for a cage that would serve as a turtle table, so I could get my tortoise out of his tank. I waited FOREVER for help. Finally a young member of the staff came to assist me. I showed him what cage I had picked out and said I wanted that and 20 crickets. He repeated it back to me so I know he understood. Minutes went by... more minutes went by. He never came back. I walked around the store about 10 times searching for any staff. It had been at least 20-30 minutes. Finally I found the kid with the rest of the staff eating pizza behind the register. I was so upset I just stood there and stared. A woman asked me if I needed anything. I answered that I was waiting for a cage and some crickets. The kid just looked at me with a confused expression on his face. "Oh, you wanted that?" I should have turned around and walked out but I had been there so damn long. So he goes to get the cage.... and comes back with the floor model! There were no more in the back. He wheels it outside and tries to get it in my car. There was no way it would fit. I asked him to unscrew it so I could get it in the car, they had no screw driver. I decided to return it, they don't take returns on cages!
I actually gave this place two more chance. Those experiences were negative as well. The staff is clueless. Not friendly, they don't care, and they know nothing. Horrible customer service. Stay away.

Pros: They have some super cute animals.

Cons: Horrid service

 

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