A-1 Appliance Co

★★★★☆
36.1002 -86.8714
Map and Directions to A-1 Appliance Company

615-352-5174

5410 Harding Pike

Nashville, TN

37205

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I just had to write and say how impressed I was with the customer service in the Service department at A-1. Dave came out to my house twice, both times at the beginning of his 2-hour window which seems to never happen anymore. He had to order parts for my refrigerator, so he was only able to give me a temporary fix. But only 2 days later he was back out with the part and did a great job fixing my refrigerator. He was very polite the whole time as my 2 small children ran around the house probably driving him crazy. :) I will definitely be calling them again in the future for any repairs I might need and plan to shop there when I'm in the market for some new appliances. I highly recommend them and want to give a special thanks to Dave for being so great!

5
★★★★★

I just had to write and say how impressed I was with the customer service in the Service department at A-1. Dave came out to my house twice, both times at the beginning of his 2-hour window which seems to never happen anymore. He had to order parts for my refrigerator, so he was only able to give me a temporary fix. But only 2 days later he was back out with the part and did a great job fixing my refrigerator. He was very polite the whole time as my 2 small children ran around the house probably driving him crazy. :) I will definitely be calling them again in the future for any repairs I might need and plan to shop there when I'm in the market for some new appliances. I highly recommend them and want to give a special thanks to Dave for being so great!

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.

Find any other appliance repair company to deal with!! A-1 showed up and was here for under 10 minutes - most of the time spent writing up the invoice to take my money for doing nothing. He took all of 30 seconds to diagnose the issue - which could have been done over the phone - then charged me $89 for it (trip charge); none of which will apply towards the actual work being done when they return. So it'll be another $100+ for the part and they'll charge $75 more to install it. Total rip off. They could have discussed the issue over the phone when I made the appt & then had the part with them for the visit but then they couldn't charge all the extras so let's throw common decency out the window for price gouging.

A-1 does absolutely NOTHING for showing up on the first visit. The tech even informed me to defrost the freezer providing tips on the easiest way, etc for this problem. For $89 he should have done the work himself but then A-1 would've needed to put out some effort & they don't do that. A similar issue encounterd with a company while I lived in Atlanta had them actually doing the work & my final bill was under half the cost of what A-1 is charging.

Find another company to deal with & make sure that they apply the trip charge to any labor they'll charge for the repair.

1
★☆☆☆☆

Find any other appliance repair company to deal with!! A-1 showed up and was here for under 10 minutes - most of the time spent writing up the invoice to take my money for doing nothing. He took all of 30 seconds to diagnose the issue - which could have been done over the phone - then charged me $89 for it (trip charge); none of which will apply towards the actual work being done when they return. So it'll be another $100+ for the part and they'll charge $75 more to install it. Total rip off. They could have discussed the issue over the phone when I made the appt & then had the part with them for the visit but then they couldn't charge all the extras so let's throw common decency out the window for price gouging.

A-1 does absolutely NOTHING for showing up on the first visit. The tech even informed me to defrost the freezer providing tips on the easiest way, etc for this problem. For $89 he should have done the work himself but then A-1 would've needed to put out some effort & they don't do that. A similar issue encounterd with a company while I lived in Atlanta had them actually doing the work & my final bill was under half the cost of what A-1 is charging.

Find another company to deal with & make sure that they apply the trip charge to any labor they'll charge for the repair.

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Response from this business:

Please contact me and we will resolve. I will gladly refund any charges you feel were unfair. Steve Scherer -President- A-1 Appliance Company 615-352-5174 or steve@a1appliance.com

Latest reviews from Citysearch.

.

Tom...... Thank you soooo much for filling out and mailing my rebate forms.....I really do appreciate your effort. Also, thank you for always helping me buy my appliances......you are so honest and knowledgeable and I rely on you to tell me what to get. I really do like the Bosch and very glad that I bought that brand. I always recommend A-1 to friends and add your name too. See you next time!

5
★★★★★

Tom...... Thank you soooo much for filling out and mailing my rebate forms.....I really do appreciate your effort. Also, thank you for always helping me buy my appliances......you are so honest and knowledgeable and I rely on you to tell me what to get. I really do like the Bosch and very glad that I bought that brand. I always recommend A-1 to friends and add your name too. See you next time!

.

I just used A-1 Appliance for a dishwasher repair on a listing of mine and am extremely impressed! The service department was really prompt about returning my calls and they had people out within a day and here is the shocker; the service guys showed up when they said the would! They made very clear notes about the issue and also were great about calling and me with a price in advance so that I could make arrangements for payment easily. All in all, I can't say on price if they are the most inexpensive but their service and quality of technicians are excellent and in the long term that's worth a lot.

5
★★★★★

I just used A-1 Appliance for a dishwasher repair on a listing of mine and am extremely impressed! The service department was really prompt about returning my calls and they had people out within a day and here is the shocker; the service guys showed up when they said the would! They made very clear notes about the issue and also were great about calling and me with a price in advance so that I could make arrangements for payment easily. All in all, I can't say on price if they are the most inexpensive but their service and quality of technicians are excellent and in the long term that's worth a lot.

.

This is an awful company. I was new to Nashville and paid for three different repairs in my home. They broke every single piece of equipment they worked on and refused to acknowledge it. A little problem with your equipment turns into a huge headache after they work on it. They exchange pieces that are working perfectly and in the process loose screws, damage other parts - I had no idea how bad it could be. After talking to some of my friends I was told that they do not let A1 into their home.

1
★☆☆☆☆

This is an awful company. I was new to Nashville and paid for three different repairs in my home. They broke every single piece of equipment they worked on and refused to acknowledge it. A little problem with your equipment turns into a huge headache after they work on it. They exchange pieces that are working perfectly and in the process loose screws, damage other parts - I had no idea how bad it could be. After talking to some of my friends I was told that they do not let A1 into their home.

.

Very helpful and reasonable.

5
★★★★★

Very helpful and reasonable.

.

Very clean.

5
★★★★★

Very clean.

.

Dave is wonderful!

5
★★★★★

Dave is wonderful!

.

Tim and Dwight did a great job. I enjoyed talking with them; they explained everything to me about the washer.

5
★★★★★

Tim and Dwight did a great job. I enjoyed talking with them; they explained everything to me about the washer.

.

I was pleased with my Sub-Zero refrigerator and your delivery/setup men. They were very professional and nice. Good job!

5
★★★★★

I was pleased with my Sub-Zero refrigerator and your delivery/setup men. They were very professional and nice. Good job!

.

My employer offers thanks for the professional job that Tim and David did at his home. He was very pleased with the work they performed during the installation of his appliances. Keep up the good work!

5
★★★★★

My employer offers thanks for the professional job that Tim and David did at his home. He was very pleased with the work they performed during the installation of his appliances. Keep up the good work!

.

I want to highly praise your staff. They were very courteous and clean.

5
★★★★★

I want to highly praise your staff. They were very courteous and clean.

.

Thank you for being very courteous and extremely pleasant.

5
★★★★★

Thank you for being very courteous and extremely pleasant.

.

I wanted to inform you of the excellent service provided by Dave. A couple of weeks ago he repaired my stove, and recently I had some follow-up questions. I left a message at the service counter and he returned my phone call with very good customer service. Unfortunately, quality service does not seem to be an integral part of many businesses, and it is not often I have the opportunity to recognize it. I hope A1 considers Dave a valuable employee and recognizes him for his quality service.

5
★★★★★

I wanted to inform you of the excellent service provided by Dave. A couple of weeks ago he repaired my stove, and recently I had some follow-up questions. I left a message at the service counter and he returned my phone call with very good customer service. Unfortunately, quality service does not seem to be an integral part of many businesses, and it is not often I have the opportunity to recognize it. I hope A1 considers Dave a valuable employee and recognizes him for his quality service.

.

Tim is professional in every area and maintains a level of service that is an excellent example for A-1 Appliance.

5
★★★★★

Tim is professional in every area and maintains a level of service that is an excellent example for A-1 Appliance.

.

Dwight and Tim were ??A-1? delivery men and I want them to deliver my next purchase from A-1.

5
★★★★★

Dwight and Tim were ??A-1? delivery men and I want them to deliver my next purchase from A-1.

.

Dave is a nice, polite gentleman. I am glad to know A-1 has faith in our young people.

5
★★★★★

Dave is a nice, polite gentleman. I am glad to know A-1 has faith in our young people.

.

Tim portrayed true professionalism and great skills while on a service call at my home. As a businessman myself I realize the importance of good employees and the recognition they deserve. He deserves credit for a job well done.

5
★★★★★

Tim portrayed true professionalism and great skills while on a service call at my home. As a businessman myself I realize the importance of good employees and the recognition they deserve. He deserves credit for a job well done.

.

Thank you to the sales team at A-1. We could of bought the same product lots
from other places but we were impressed with their knowledge and the sincere
interest they showed, educating us with the information we needed to help us
make a decision. Feel confident we will be back to see the A-1 sales team for our next
purchase

5
★★★★★

Thank you to the sales team at A-1. We could of bought the same product lots
from other places but we were impressed with their knowledge and the sincere
interest they showed, educating us with the information we needed to help us
make a decision. Feel confident we will be back to see the A-1 sales team for our next
purchase

.

They made very clear notes about the issue and also were great about calling and me with a price in advance so that I could make arrangements for payment easily. The quality of technicians are excellent and in the long term that's worth a lot.

5
★★★★★

They made very clear notes about the issue and also were great about calling and me with a price in advance so that I could make arrangements for payment easily. The quality of technicians are excellent and in the long term that's worth a lot.

.

I just wanted to thank you for the wonderful service you provide to your customers. My wife and I have reflected many times on how good the service is, how friendly the staff is and how trustworthy they are. This is a unique combination.

5
★★★★★

I just wanted to thank you for the wonderful service you provide to your customers. My wife and I have reflected many times on how good the service is, how friendly the staff is and how trustworthy they are. This is a unique combination.

.

I'm looking for someone who I can trust to come to my house and fix an appliance. Well, I found it curious how so many reviews were so close together in the dates they were published, and how they all sounded so generic. So I started tapping on each of the posters and guess what I found?! Most of them had posted reviews OF THE SAME BUSINESSES! Like they all go to the same Toyota Dealer, and all have a pool, and they all eat at the same restaurant! Come on people... This is BOGUS! How can I trust these people to come around my house and be around my children if they are being sneaky like this?

1
★☆☆☆☆

I'm looking for someone who I can trust to come to my house and fix an appliance. Well, I found it curious how so many reviews were so close together in the dates they were published, and how they all sounded so generic. So I started tapping on each of the posters and guess what I found?! Most of them had posted reviews OF THE SAME BUSINESSES! Like they all go to the same Toyota Dealer, and all have a pool, and they all eat at the same restaurant! Come on people... This is BOGUS! How can I trust these people to come around my house and be around my children if they are being sneaky like this?

.

I didn??t think it was possible to have more professional delivery than the one you made to me in June, but I was wrong. The technician you sent this last Saturday was outstanding! You can bet that we let everyone we know about the quality of your service. Keep up the great work!

5
★★★★★

I didn??t think it was possible to have more professional delivery than the one you made to me in June, but I was wrong. The technician you sent this last Saturday was outstanding! You can bet that we let everyone we know about the quality of your service. Keep up the great work!

.

Your staff at A-1 is so knowledgeable that we can??t imagine why someone would go anywhere else for appliances.

5
★★★★★

Your staff at A-1 is so knowledgeable that we can??t imagine why someone would go anywhere else for appliances.

.

I was having a rather sticky problem and decided to visit your parts department. Your parts team was so courteous and professional that I had to let you know what fine ambassadors they are for A-1. They solved my problem and literally made my day.

5
★★★★★

I was having a rather sticky problem and decided to visit your parts department. Your parts team was so courteous and professional that I had to let you know what fine ambassadors they are for A-1. They solved my problem and literally made my day.

.

God blessed this earth and your company with these men! Please let them know I am so thankful for them and with all my heart truly appreciate what they did for us!

5
★★★★★

God blessed this earth and your company with these men! Please let them know I am so thankful for them and with all my heart truly appreciate what they did for us!

.

I wish to commend your service technician, Dustin. He was prompt, on time, was courteous, worked quickly and efficiently and left the premises clean and orderly. An excellent representative of your organization.

5
★★★★★

I wish to commend your service technician, Dustin. He was prompt, on time, was courteous, worked quickly and efficiently and left the premises clean and orderly. An excellent representative of your organization.

.

Thank you for making our dream kitchen come true. We will always be grateful and thankful.

5
★★★★★

Thank you for making our dream kitchen come true. We will always be grateful and thankful.

.

I wanted to compliment you on several employees who were of enormous help to me. I have obtained all of my appliances from you for over at least 15 years or more. These folks and countless others are the reason why.

5
★★★★★

I wanted to compliment you on several employees who were of enormous help to me. I have obtained all of my appliances from you for over at least 15 years or more. These folks and countless others are the reason why.

.

Whenever I get A-1 involved with appliances for a custom home, I think of Rich Moore. Rich always goes beyond what is expected to help my clients with their selection of appliances. He is very knowledgeable about appliances and always assists my team with the specifications to get the job done right.

5
★★★★★

Whenever I get A-1 involved with appliances for a custom home, I think of Rich Moore. Rich always goes beyond what is expected to help my clients with their selection of appliances. He is very knowledgeable about appliances and always assists my team with the specifications to get the job done right.

.

Andy helped us select our new refrigerator, range, microwave, dishwasher, washer and dryer. Jason and Rod delivered and installed them this afternoon. All three of these guys are very easy to deal with, know their appliances well and are very conscientious in the details of their work and service. Can you tell I think they??re great?! This was our very first experience at A-1 and we couldn??t be more pleased.

5
★★★★★

Andy helped us select our new refrigerator, range, microwave, dishwasher, washer and dryer. Jason and Rod delivered and installed them this afternoon. All three of these guys are very easy to deal with, know their appliances well and are very conscientious in the details of their work and service. Can you tell I think they??re great?! This was our very first experience at A-1 and we couldn??t be more pleased.

.

My wife and I have reflected many times on how good the service is, how friendly the staff is and how trustworthy they are.

5
★★★★★

My wife and I have reflected many times on how good the service is, how friendly the staff is and how trustworthy they are.

.

Dave is the only technician to successfully repair our dish drawers. Thanks to his knowledge and dependability, we have confidence in A-1.

5
★★★★★

Dave is the only technician to successfully repair our dish drawers. Thanks to his knowledge and dependability, we have confidence in A-1.

.

I just wanted to thank you for your expert advice and teacherly explanations of options for our new washer and dryer. You listened to my needs and found a great solution. Ron came this morning right on time, with a call-ahead. I was delighted to be the first service call, which meant I didn't have to wait all morning for the washer and dryer to arrive. Ron was just as professional and friendly as you. I'm very pleased with our new equipment, and having the 5-year service contract at such a reasonable price is great peace of mind, should we ever run into unanticipated situations. Thanks for a thoroughly professional experience, Tom. Major purchases can be cause for stress, but the whole experience from first hello to seeing the delivery truck exit my driveway was a pleasure.

5
★★★★★

I just wanted to thank you for your expert advice and teacherly explanations of options for our new washer and dryer. You listened to my needs and found a great solution. Ron came this morning right on time, with a call-ahead. I was delighted to be the first service call, which meant I didn't have to wait all morning for the washer and dryer to arrive. Ron was just as professional and friendly as you. I'm very pleased with our new equipment, and having the 5-year service contract at such a reasonable price is great peace of mind, should we ever run into unanticipated situations. Thanks for a thoroughly professional experience, Tom. Major purchases can be cause for stress, but the whole experience from first hello to seeing the delivery truck exit my driveway was a pleasure.

.

We are very grateful to you and your lovely store for our fundraiser. I have received wonderful feedback and your presentation room was perfect!

5
★★★★★

We are very grateful to you and your lovely store for our fundraiser. I have received wonderful feedback and your presentation room was perfect!

.

parts team was so courteous and professional

5
★★★★★

parts team was so courteous and professional

.

The service department was really prompt about returning my calls and they had people out within a day and here is the shocker; the service guys showed up when they said the would!

5
★★★★★

The service department was really prompt about returning my calls and they had people out within a day and here is the shocker; the service guys showed up when they said the would!

.

The salesman was very nice, polite and knowledgeable. He was never pushy or tried to sell me.

5
★★★★★

The salesman was very nice, polite and knowledgeable. He was never pushy or tried to sell me.

.

We are extremely satisfied with the service we received and the neat job that A-1 Appliance did. He seemed very knowledgeable and thorough. The final price charged was just as it was quoted to us when we called so set the appointment. We will definitely recommend A-1 Appliance services whenever possible.

5
★★★★★

We are extremely satisfied with the service we received and the neat job that A-1 Appliance did. He seemed very knowledgeable and thorough. The final price charged was just as it was quoted to us when we called so set the appointment. We will definitely recommend A-1 Appliance services whenever possible.

.

The best around, period.

A few weeks ago, I decided to update my kitchen and remembered an experience that I had with A1 from about 10 to 12 years ago. At that time I was running around town looking for a deal on a clothes washer, I had never been to their store before and just noticed it as I was driving by. I walked in and was greeted with a smile by a nice young man that I have never forgotten. I had never witnessed a salesperson who was so patient and knowlegeable. He spent over an hour getting me up to speed on all the new technologies that he said were not available the last time I shopped for a washer. What an education I got! Not once did he try to force me into making a purchase. He even got me laughing a few times with his comments and I didn't feel like I was being "sold" anything. I did buy the one he ultimately recommended, which was a Bosch brand. After a couple weeks he called me to check on "our machine" and I could not stop bragging about how well it did the job. I was so happy. I also told him at this time that my dishwasher had just bit the dust. He told me that if I liked the Bosch washer, I would love their dishwasher, which he said he owned himself. I bought it and still love it. When I needed to update my kitchen this year, I pulled my receipt out from the previous purchases and looked up my appliance guy from before. I remembered him, but couldn't remember his name. I knew I had kept his card. His name was Travis Henson. I wasn't sure that he would still be there so I called first. He was still there and when I told him my name, he says, "hey, I remember you, how are "our" appliances doing!" ::smile::
I just had a whole kitchen full of brand new appliances delivered and I didn't even shop another store. Travis assured me he had the best deals in town, but I told him that price wasn't the reason I came back!
Go to A1 for your appliances they are the best!

5
★★★★★

The best around, period.

A few weeks ago, I decided to update my kitchen and remembered an experience that I had with A1 from about 10 to 12 years ago. At that time I was running around town looking for a deal on a clothes washer, I had never been to their store before and just noticed it as I was driving by. I walked in and was greeted with a smile by a nice young man that I have never forgotten. I had never witnessed a salesperson who was so patient and knowlegeable. He spent over an hour getting me up to speed on all the new technologies that he said were not available the last time I shopped for a washer. What an education I got! Not once did he try to force me into making a purchase. He even got me laughing a few times with his comments and I didn't feel like I was being "sold" anything. I did buy the one he ultimately recommended, which was a Bosch brand. After a couple weeks he called me to check on "our machine" and I could not stop bragging about how well it did the job. I was so happy. I also told him at this time that my dishwasher had just bit the dust. He told me that if I liked the Bosch washer, I would love their dishwasher, which he said he owned himself. I bought it and still love it. When I needed to update my kitchen this year, I pulled my receipt out from the previous purchases and looked up my appliance guy from before. I remembered him, but couldn't remember his name. I knew I had kept his card. His name was Travis Henson. I wasn't sure that he would still be there so I called first. He was still there and when I told him my name, he says, "hey, I remember you, how are "our" appliances doing!" ::smile::
I just had a whole kitchen full of brand new appliances delivered and I didn't even shop another store. Travis assured me he had the best deals in town, but I told him that price wasn't the reason I came back!
Go to A1 for your appliances they are the best!

.

Whenever I get A-1 involved with appliances for a custom home, I think of Rich Moore. Rich always goes beyond what is expected to help my clients with their selection of appliances. He is very knowledgeable about appliances and always assists my team with the specifications to get the job done right.

5
★★★★★

Whenever I get A-1 involved with appliances for a custom home, I think of Rich Moore. Rich always goes beyond what is expected to help my clients with their selection of appliances. He is very knowledgeable about appliances and always assists my team with the specifications to get the job done right.

.

I didn??t think it was possible to have more professional delivery than the one you made to me in June, but I was wrong. The technician you sent this last Saturday was outstanding! You can bet that we let everyone we know about the quality of your service. Keep up the great work

5
★★★★★

I didn??t think it was possible to have more professional delivery than the one you made to me in June, but I was wrong. The technician you sent this last Saturday was outstanding! You can bet that we let everyone we know about the quality of your service. Keep up the great work

.

Your staff at A-1 is so knowledgeable that we can't imagine why someone would go anywhere else for appliances.

5
★★★★★

Your staff at A-1 is so knowledgeable that we can't imagine why someone would go anywhere else for appliances.

.

I just wanted to thank you for the wonderful service you provide to your customers. My wife and I have reflected many times on how good the service is, how friendly the staff is and how trustworthy they are. This is a unique combination!

5
★★★★★

I just wanted to thank you for the wonderful service you provide to your customers. My wife and I have reflected many times on how good the service is, how friendly the staff is and how trustworthy they are. This is a unique combination!

.

I was having a rather sticky problem and decided to visit your parts department.Yourparts teamwas so courteous and professional that I had to let you know what fine ambassadors theyare for A-1. They solved my problem and literally made my day

5
★★★★★

I was having a rather sticky problem and decided to visit your parts department.Yourparts teamwas so courteous and professional that I had to let you know what fine ambassadors theyare for A-1. They solved my problem and literally made my day

.

We are very grateful to you and your lovely store for our fundraiser. I have received wonderful feedback and your presentation room was perfect!

5
★★★★★

We are very grateful to you and your lovely store for our fundraiser. I have received wonderful feedback and your presentation room was perfect!

.

I purchased a Bosch Washer and Dryer from this company several years ago. The first washing machine they delivered was apparently a floor model or refurbished machine it would not go into spin cycle. They offered to repair it I told them I bought a new washer I wanted a replacement the 2nd washer was scraped up and had a dent in the side the 3rd washer was scratched up The salesman said he would give me a 10 year warranty and a 50.00 kick back i had to call several times to get my 50.00 and they never sent me a written warranty. Now the big blow the wash machine front seal kept falling out a fellow who lives right down the road from me named Dave came by 2 different times to reinstall the gasket. The 3rd time he came by he glued it in and said wait 24 hrs which we did and this should take care of it. Well it has come out again after a year or 2 when I called the company today they wanted to charge me 270.00 for a new ring plus labor and trip charge. I told them about the warranty and now they say it doesn??t cover that. They tried to compromise and just charge me a 89.00 trip charge the guy lives less than a mile from my house.A-1 appliance has not honored anything they had told me in the past and my problem should have been taken care of with a new gasket the original one was problematic from the get go and they now have an updated replacement gasket to replace the faulty original. I am in contact with Bosch and hopefully they will make this right. Sincerely Dennis LaCour

1
★☆☆☆☆

I purchased a Bosch Washer and Dryer from this company several years ago. The first washing machine they delivered was apparently a floor model or refurbished machine it would not go into spin cycle. They offered to repair it I told them I bought a new washer I wanted a replacement the 2nd washer was scraped up and had a dent in the side the 3rd washer was scratched up The salesman said he would give me a 10 year warranty and a 50.00 kick back i had to call several times to get my 50.00 and they never sent me a written warranty. Now the big blow the wash machine front seal kept falling out a fellow who lives right down the road from me named Dave came by 2 different times to reinstall the gasket. The 3rd time he came by he glued it in and said wait 24 hrs which we did and this should take care of it. Well it has come out again after a year or 2 when I called the company today they wanted to charge me 270.00 for a new ring plus labor and trip charge. I told them about the warranty and now they say it doesn??t cover that. They tried to compromise and just charge me a 89.00 trip charge the guy lives less than a mile from my house.A-1 appliance has not honored anything they had told me in the past and my problem should have been taken care of with a new gasket the original one was problematic from the get go and they now have an updated replacement gasket to replace the faulty original. I am in contact with Bosch and hopefully they will make this right. Sincerely Dennis LaCour

.

Find any other appliance repair company to deal with!! A-1 showed up and was here for under 10 minutes - most of the time spent writing up the invoice to take my money for doing nothing. He took all of 30 seconds to diagnose the issue - which could have been done over the phone - then charged me $89 for it (trip charge); none of which will apply towards the actual work being done when they return. So it'll be another $100+ for the part and they'll charge $75 more to install it. Total rip off. They could have discussed the issue over the phone when I made the appt & then had the part with them for the visit but then they couldn't charge all the extras so let's throw common decency out the window for price gouging.

A-1 does absolutely NOTHING for showing up on the first visit. The tech even informed me to defrost the freezer providing tips on the easiest way, etc for this problem. For $89 he should have done the work himself but then A-1 would've needed to put out some effort & they don't do that. A similar issue encounterd with a company while I lived in Atlanta had them actually doing the work & my final bill was under half the cost of what A-1 is charging.

Find another company to deal with & make sure that they apply the trip charge to any labor they'll charge for the repair.

1
★☆☆☆☆

Find any other appliance repair company to deal with!! A-1 showed up and was here for under 10 minutes - most of the time spent writing up the invoice to take my money for doing nothing. He took all of 30 seconds to diagnose the issue - which could have been done over the phone - then charged me $89 for it (trip charge); none of which will apply towards the actual work being done when they return. So it'll be another $100+ for the part and they'll charge $75 more to install it. Total rip off. They could have discussed the issue over the phone when I made the appt & then had the part with them for the visit but then they couldn't charge all the extras so let's throw common decency out the window for price gouging.

A-1 does absolutely NOTHING for showing up on the first visit. The tech even informed me to defrost the freezer providing tips on the easiest way, etc for this problem. For $89 he should have done the work himself but then A-1 would've needed to put out some effort & they don't do that. A similar issue encounterd with a company while I lived in Atlanta had them actually doing the work & my final bill was under half the cost of what A-1 is charging.

Find another company to deal with & make sure that they apply the trip charge to any labor they'll charge for the repair.

Pros: Nothing

Cons: Expensive. Bad Customer Service

.

We are remodeling our kitchen and came into their store ready to pick out new appliances. The salesman seemed to be impatient with our questions and got increasingly put out that we didn't know exactly what we wanted within five minutes.

Finally, he asked who we were using for our designer. When we told him we were mostly doing it ourselves, he said, "You are Fools for doing it yourselves." Not in a 'ha ha' light hearted kind of way, but in an almost angry way. We thanked him (for calling us fools) and left. It was one of the strangest 'shopping' experiences my wife and I have ever had. Maybe we caught our salesperson on a bad day, but I got the impression the store has a bit of an attitude.

1
★☆☆☆☆

We are remodeling our kitchen and came into their store ready to pick out new appliances. The salesman seemed to be impatient with our questions and got increasingly put out that we didn't know exactly what we wanted within five minutes.

Finally, he asked who we were using for our designer. When we told him we were mostly doing it ourselves, he said, "You are Fools for doing it yourselves." Not in a 'ha ha' light hearted kind of way, but in an almost angry way. We thanked him (for calling us fools) and left. It was one of the strangest 'shopping' experiences my wife and I have ever had. Maybe we caught our salesperson on a bad day, but I got the impression the store has a bit of an attitude.

Pros: large selection

Cons: lots of attitude

.

I purchased my side by side refridgerator from
A1 Belle Meade. The first time. I had to have them repair it 3 times. Each time it was 250$.
The next time the unit,
leaked water all over and ruined my mission brick floor in the kitchen. So I give them a second chance. I purchased a new Electrolux top of the line recomended by A1. Two weeks later it quit working and flooded boody water from what used to be a freezer full of steaks, all over my floor. A1 refused to bring me a new one. I lost over 200$ in frozen food and refridgerated goods and now I have a refridgerator that stinks like death and is only two weeks old. The A1 pitch is that they are all about customer service and quality products. Once you buy from them you are just another number and they get you for as much as they can. You might as well shop any big box store or internet. One of the repairs I had A1 do only lasted six months and 72 hours. That was 72 hours past the quarantee so they wouldn't make good on it so it was another 250$ for the same thing they had fixed a third time.
Real nice service.
They seriously don't care. I went in and spoke with a sales guy and asked about customer service and issues with appliances. I was assured that the units they sell were so good they just don't see problems and service calls and the the chances of an appliance they sell breaking down were very very small. Now looking at these reviews I think the chances of one of them working is pretty slim.

1
★☆☆☆☆

I purchased my side by side refridgerator from
A1 Belle Meade. The first time. I had to have them repair it 3 times. Each time it was 250$.
The next time the unit,
leaked water all over and ruined my mission brick floor in the kitchen. So I give them a second chance. I purchased a new Electrolux top of the line recomended by A1. Two weeks later it quit working and flooded boody water from what used to be a freezer full of steaks, all over my floor. A1 refused to bring me a new one. I lost over 200$ in frozen food and refridgerated goods and now I have a refridgerator that stinks like death and is only two weeks old. The A1 pitch is that they are all about customer service and quality products. Once you buy from them you are just another number and they get you for as much as they can. You might as well shop any big box store or internet. One of the repairs I had A1 do only lasted six months and 72 hours. That was 72 hours past the quarantee so they wouldn't make good on it so it was another 250$ for the same thing they had fixed a third time.
Real nice service.
They seriously don't care. I went in and spoke with a sales guy and asked about customer service and issues with appliances. I was assured that the units they sell were so good they just don't see problems and service calls and the the chances of an appliance they sell breaking down were very very small. Now looking at these reviews I think the chances of one of them working is pretty slim.

Pros: none

Cons: No customer service. The appliances are not great.

Message from A-1 Appliance Co

Your expectations are high and so our ours. If you are not "Appliance Happy" let me know and I will make it happen for you. Steve Scherer - President -A-1 Appliance Company - 615-352-5174

More about A-1 Appliance Co

Appliance Happiness: improving your home and your life with A-1 Appliance Company's complete solution of professional sales and service.

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