Eagle Creek Animal Clinic

★★★★☆
  • 7307 W 38th St

    Indianapolis, IN 46214

    Map & Directions
  • 317-291-5830

Pets & Animals

Pets & Animals
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Two months ago my goldendoodle was in Addisonian crisis and I couldn't get to my regular vet's office because of rush hour traffic and construction. I carried my dog into the clinic and told them I had an emergency. They were very quick to respond to the situation. Dr. Foster was very knowledgeable and compassionate. The staff was awesome too! My dog is as good as new!!!

5
★★★★★

Two months ago my goldendoodle was in Addisonian crisis and I couldn't get to my regular vet's office because of rush hour traffic and construction. I carried my dog into the clinic and told them I had an emergency. They were very quick to respond to the situation. Dr. Foster was very knowledgeable and compassionate. The staff was awesome too! My dog is as good as new!!!

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When moving to Indiana in 2000, I got a recommendation to ECAC by a friend I'd met at a dog park. For me, finding an excellent vet was what I most feared when moving to a new city. I have seen Dr. Kristen Allen at this clinic ever since (11 years) with our own three dogs, cat and too many foster dogs to count. Obviously I think Dr. Allen is an awesome vet. She is genius with diagnostics and her level of care is truly top notch. She spends real time on each and every patient at every visit. She doe a fantastic job at explaining everything in medical terms and breaking down the information into laymans terms to be sure pet parents understand what their pet is facing and all of the options. She has a huge heart for her patients and it is always evident that she truly cares about their well-being. When my golden lost her battle to cancer, Dr. Allen came in on her day off to be with us and to say good-bye to her as she left us. Her patients are much more than just a job to her. I have moved a little further from ECAC but still make the 25 mile drive to see her because I cant imagine ever finding another vet like her. I have referred many people to her over the years, and all have been very satisfied and apprciative at the recommendation.

5
★★★★★

When moving to Indiana in 2000, I got a recommendation to ECAC by a friend I'd met at a dog park. For me, finding an excellent vet was what I most feared when moving to a new city. I have seen Dr. Kristen Allen at this clinic ever since (11 years) with our own three dogs, cat and too many foster dogs to count. Obviously I think Dr. Allen is an awesome vet. She is genius with diagnostics and her level of care is truly top notch. She spends real time on each and every patient at every visit. She doe a fantastic job at explaining everything in medical terms and breaking down the information into laymans terms to be sure pet parents understand what their pet is facing and all of the options. She has a huge heart for her patients and it is always evident that she truly cares about their well-being. When my golden lost her battle to cancer, Dr. Allen came in on her day off to be with us and to say good-bye to her as she left us. Her patients are much more than just a job to her. I have moved a little further from ECAC but still make the 25 mile drive to see her because I cant imagine ever finding another vet like her. I have referred many people to her over the years, and all have been very satisfied and apprciative at the recommendation.

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I took my dog into this clinic at the recommendation of a friend. She insisted that Dr. Allen was an exceptional vet. At our first meeting, Dr. Allen was very good with my dog, but she tended to discuss the information in a manner that was too medical. I have a medical background and have a good understanding of a lot labs and results, but I found myself being confused as to what exactly she was saying. Dr. Allen found that my dog had elevated liver values, and recommend two expensive diagnostic tests. This was after spending over $200 for the initial consultation. I discussed these options with her, and decided that I would pursue the first of the tests that she recommended, which was a pre and post blood sample looking at specific liver functions. We arranged to have this blood drawn. Essentially, my dog had to fast for 12 hours, then we brought her in to the clinic first thing in the morning. Then we took her home, fed her, and waited two hours before returning to the clinic for the follow-up blood work. A couple of days later, I received a call from my friend who referred me to this clinic, stating that the blood work was lost and they were unable to perform the tests. Another day or two passed before I heard from Dr. Allen. Her tone was matter of fact- "the lab lost the second sample of blood," so you "need to bring your dog back into the clinic so we can repeat the test". She said that the first blood sample was processed and did not show worsening values since the first test done on the day of the initial consultation, but she said we needed both samples to really know what was goind on. Due to my own circumstances, I was not able to bring my dog back into this vet, as I am only in Indianapolis a couple of times a month. She said they would credit back my credit card. I received a call a couple of days later from someone in the offer, asking me for my credit card information to credit back the money. When they said the amount they were crediting back, it only was for the second sample of blood that was not processed. I asked to speak to the office manager, and explained that Dr. Allen had told me we needed both samples, and that just having the first sample was not helpful in understanding our treatment options. The office manager talked with Dr. Allen and she reportedly stated to the office manager that "we had obtained significant information from the first tests, and we knew what our treatment options were, so they were going to continue to charge for this amount. I again discussed my concern regarding this, as it was a paired sample, and that I would have to pay to have both portions done again, I did not think it was fair to charge for the first sample. The office manager told me that she would get back in touch with me. That was two weeks ago, and I haven't heard anything more.

I talked to a friend that is a vet in a relatively large city, and she indicated that this was poor business practice, and she encouraged me to file a complaint against Dr. Allen's license. From my perspective, Dr. Allen seems to recommend tests that are expensive, and then when she gets her money, her medical opinion changes. So either she was lying about having "significant results that we can use to treat my dog" or she ordered an expensive test that was unnecessary.

After my first meeting with Dr. Allen, I would have used her as my primary vet when I am Indianapolis. I would have likely continued seeing her when I move to Indy. However, now, I wouldn't go back, even to pick up a bag of dog food.

Thanks for the poor customer service and shabby recommendations!

1
★☆☆☆☆

I took my dog into this clinic at the recommendation of a friend. She insisted that Dr. Allen was an exceptional vet. At our first meeting, Dr. Allen was very good with my dog, but she tended to discuss the information in a manner that was too medical. I have a medical background and have a good understanding of a lot labs and results, but I found myself being confused as to what exactly she was saying. Dr. Allen found that my dog had elevated liver values, and recommend two expensive diagnostic tests. This was after spending over $200 for the initial consultation. I discussed these options with her, and decided that I would pursue the first of the tests that she recommended, which was a pre and post blood sample looking at specific liver functions. We arranged to have this blood drawn. Essentially, my dog had to fast for 12 hours, then we brought her in to the clinic first thing in the morning. Then we took her home, fed her, and waited two hours before returning to the clinic for the follow-up blood work. A couple of days later, I received a call from my friend who referred me to this clinic, stating that the blood work was lost and they were unable to perform the tests. Another day or two passed before I heard from Dr. Allen. Her tone was matter of fact- "the lab lost the second sample of blood," so you "need to bring your dog back into the clinic so we can repeat the test". She said that the first blood sample was processed and did not show worsening values since the first test done on the day of the initial consultation, but she said we needed both samples to really know what was goind on. Due to my own circumstances, I was not able to bring my dog back into this vet, as I am only in Indianapolis a couple of times a month. She said they would credit back my credit card. I received a call a couple of days later from someone in the offer, asking me for my credit card information to credit back the money. When they said the amount they were crediting back, it only was for the second sample of blood that was not processed. I asked to speak to the office manager, and explained that Dr. Allen had told me we needed both samples, and that just having the first sample was not helpful in understanding our treatment options. The office manager talked with Dr. Allen and she reportedly stated to the office manager that "we had obtained significant information from the first tests, and we knew what our treatment options were, so they were going to continue to charge for this amount. I again discussed my concern regarding this, as it was a paired sample, and that I would have to pay to have both portions done again, I did not think it was fair to charge for the first sample. The office manager told me that she would get back in touch with me. That was two weeks ago, and I haven't heard anything more.

I talked to a friend that is a vet in a relatively large city, and she indicated that this was poor business practice, and she encouraged me to file a complaint against Dr. Allen's license. From my perspective, Dr. Allen seems to recommend tests that are expensive, and then when she gets her money, her medical opinion changes. So either she was lying about having "significant results that we can use to treat my dog" or she ordered an expensive test that was unnecessary.

After my first meeting with Dr. Allen, I would have used her as my primary vet when I am Indianapolis. I would have likely continued seeing her when I move to Indy. However, now, I wouldn't go back, even to pick up a bag of dog food.

Thanks for the poor customer service and shabby recommendations!

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I personally have not had an experience with Allen Kristen L Dvm, but I do take both of my dogs there. I recently became a client of theirs through a friends recommendation. I have taken my dogs there approximately four times so far! I love it. The staff is very friendly and welcoming. They are all knowledgable and easy to talk to. The only scare I had was when Doctor Foster came back with my 2 year old fox red lab. and informed me that her bordetella shot was given as an injection opposed to the nasal. It made me nervous, but free of charge he provided anitibiotics and a check up a few days later to make sure she was okay! So, no harm no foul! :) I understand accidents happen and I am a first time pet owner, that is why I was a little nervous because I didn't know what it meant at first! He took the time to explain to me what could happen and the reason for the antibiotics! Their follow-up is WONDERFUL, which I why I switched vets in the first place because my first vet had NO follow up what-so-ever! I would recommend this vet to any one! I actually did, to my mom! She has now become a client and loves it as well! Hope this helps anyone who is considering going to this animal clinic!

4
★★★★☆

I personally have not had an experience with Allen Kristen L Dvm, but I do take both of my dogs there. I recently became a client of theirs through a friends recommendation. I have taken my dogs there approximately four times so far! I love it. The staff is very friendly and welcoming. They are all knowledgable and easy to talk to. The only scare I had was when Doctor Foster came back with my 2 year old fox red lab. and informed me that her bordetella shot was given as an injection opposed to the nasal. It made me nervous, but free of charge he provided anitibiotics and a check up a few days later to make sure she was okay! So, no harm no foul! :) I understand accidents happen and I am a first time pet owner, that is why I was a little nervous because I didn't know what it meant at first! He took the time to explain to me what could happen and the reason for the antibiotics! Their follow-up is WONDERFUL, which I why I switched vets in the first place because my first vet had NO follow up what-so-ever! I would recommend this vet to any one! I actually did, to my mom! She has now become a client and loves it as well! Hope this helps anyone who is considering going to this animal clinic!

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I have taken two pets to this clinic and the staff is warm and friendly. They made us feel welcome and comfortable and gave a+ medical treatment! I would recommend this facility to anyone who loves their pets!

5
★★★★★

I have taken two pets to this clinic and the staff is warm and friendly. They made us feel welcome and comfortable and gave a+ medical treatment! I would recommend this facility to anyone who loves their pets!

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We've been taking our dogs to the Eagle Creek Animal Clinic for over 3 years now. They recently remodeled and now there's more space and it's all very nice and clean. The staff is great too. They all know the names of our dogs before we even tell them. Their follow up is fantastic. I feel comfortable going to any one of the veterinarians on staff. We always recommend this to our family and friends looking for a great vet office.

PROS: Great staff, good hours, good location and facilities
CONS:

5
★★★★★

We've been taking our dogs to the Eagle Creek Animal Clinic for over 3 years now. They recently remodeled and now there's more space and it's all very nice and clean. The staff is great too. They all know the names of our dogs before we even tell them. Their follow up is fantastic. I feel comfortable going to any one of the veterinarians on staff. We always recommend this to our family and friends looking for a great vet office.

PROS: Great staff, good hours, good location and facilities
CONS:

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Eagle Creek Animal Clinic has recently been remodeled and has expanded the entire clinic to better serve it's clients. The staff are knowledgeable and friendly with both humans and pets. The interior of the clinic is always clean and inviting.

PROS: Clean environment, friendly staff
CONS:

4
★★★★☆

Eagle Creek Animal Clinic has recently been remodeled and has expanded the entire clinic to better serve it's clients. The staff are knowledgeable and friendly with both humans and pets. The interior of the clinic is always clean and inviting.

PROS: Clean environment, friendly staff
CONS:

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