White Rock Animal Hospital

★★★★☆
  • 11414 East Northwest Highway

    Dallas, TX 75218

    Map & Directions
  • 214-328-3255

About White Rock Animal Hospital

Categories
  • Veterinarians
  • Animal Hospitals
Hours
M-F 8am-6pm, Sa 8am-12pm, Su Closed
Special Offer
Call us Today!!
Keywords
  • Vet
  • Veterinarian
  • Animal Hospital
Services
  • Pet Care
  • Pet Exams
  • Pet Boarding
  • Pet Bathing
  • Pet Medical Care
  • Pet Surgery
  • Pet Dental Care

Pets & Animals

Pets & Animals
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Stay away from these guys if you value your pet's life. If I could give White Rock Animal Hospital a lower rating than 1 star I would.

My son called them back on Jan. 30th because he needed to board his 6 month old puppy for a day while tending to his father at the hospital in Houston for a knee replacement.

When he arrived at the boarding place the owner inquired as to whether or not Bandit had been vaccinated for kennel cough. The owner had a vet across the street who would administer it for $35 if Bandit had not been vaccinated.

White Rock had been administering all of Bandit's vaccinations so my son called them to find out. "Oh, yes," they said." Bandit was vaccinated for bordetella.."

Well a few days after being boarded, Bandit started with a cough. My son called White Rock back to verify that the vaccination had been given. They checked the records again, and in fact, "No" the vaccination had not been given.

So my son took Bandti into White Rock and they charged him $160. $60 for an office visit in which they put Bandit in an exam room that had not been cleaned and the exam table was covered with pee. $60 for the antibiotic. And $40 for cough medicine. This could have been avoided with correct information when asked about the vaccination in the first place and a $35 shot at the kennel.

When My son brought this up to them, the response was absolutely no acceptance of any responsibility what so ever. They said, they weren't even sure that what Bandit had was bordetella. It could have been any other upper respiratory illness. And certainly the Vaccination MUST HAVE been given because that was standard treatment and it was probably a paperwork error.

But if they had given correct information and the $35 vaccination had been given, there would have been no need to go see White Rock at get Ripped Off for $160.

1
★☆☆☆☆

Stay away from these guys if you value your pet's life. If I could give White Rock Animal Hospital a lower rating than 1 star I would.

My son called them back on Jan. 30th because he needed to board his 6 month old puppy for a day while tending to his father at the hospital in Houston for a knee replacement.

When he arrived at the boarding place the owner inquired as to whether or not Bandit had been vaccinated for kennel cough. The owner had a vet across the street who would administer it for $35 if Bandit had not been vaccinated.

White Rock had been administering all of Bandit's vaccinations so my son called them to find out. "Oh, yes," they said." Bandit was vaccinated for bordetella.."

Well a few days after being boarded, Bandit started with a cough. My son called White Rock back to verify that the vaccination had been given. They checked the records again, and in fact, "No" the vaccination had not been given.

So my son took Bandti into White Rock and they charged him $160. $60 for an office visit in which they put Bandit in an exam room that had not been cleaned and the exam table was covered with pee. $60 for the antibiotic. And $40 for cough medicine. This could have been avoided with correct information when asked about the vaccination in the first place and a $35 shot at the kennel.

When My son brought this up to them, the response was absolutely no acceptance of any responsibility what so ever. They said, they weren't even sure that what Bandit had was bordetella. It could have been any other upper respiratory illness. And certainly the Vaccination MUST HAVE been given because that was standard treatment and it was probably a paperwork error.

But if they had given correct information and the $35 vaccination had been given, there would have been no need to go see White Rock at get Ripped Off for $160.

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.

Stay away from these guys if you value your pet's life. If I could give White Rock Animal Hospital a lower rating than 1 star I would.

My son called them back on Jan. 30th because he needed to board his 6 month old puppy for a day while

3
★★★★★

Stay away from these guys if you value your pet's life. If I could give White Rock Animal Hospital a lower rating than 1 star I would.

My son called them back on Jan. 30th because he needed to board his 6 month old puppy for a day while

.

Dr. Williams is highly professional and knowledgeable. She and Dr. Hawthorne have been caring for my pets for 12 years. In addition, she donated her services to care for a guide dog puppy I raised for a guide dog school. She is awesome!

5
★★★★★

Dr. Williams is highly professional and knowledgeable. She and Dr. Hawthorne have been caring for my pets for 12 years. In addition, she donated her services to care for a guide dog puppy I raised for a guide dog school. She is awesome!

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Both Dr. Hawthorne and Williams cared for my cat for over 20 years. I always received the best service and all the staff is courteous and thoughtful.

2
★★★★★

Both Dr. Hawthorne and Williams cared for my cat for over 20 years. I always received the best service and all the staff is courteous and thoughtful.

Pros: Caring and thoughtful staff

Cons: none

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Very caring and knowledgable staff, from front counter to both vets. We've been going there for 11 years, and although there are other vets that are closer, it's worth the trip.

2
★★★★★

Very caring and knowledgable staff, from front counter to both vets. We've been going there for 11 years, and although there are other vets that are closer, it's worth the trip.

Pros: very stable staff; friendly and responsive

Cons: none

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Dr. Hawthorn has cared for our pets for 20 years. Highly skilled. Not the cheapest vet you will find, but very personable, knows what he is doing, and I have never felt that he upsold or added unnecessary services.

2
★★★★★

Dr. Hawthorn has cared for our pets for 20 years. Highly skilled. Not the cheapest vet you will find, but very personable, knows what he is doing, and I have never felt that he upsold or added unnecessary services.

Pros: Highly knowledgeable vets

Cons: not the best part of town

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My realtor actually took my cat here as a favor to me. She had contracted fleas during a visit to another vet and we wanted to make sure she was flea-free prior to moving. For less than $80, she was dipped and cleaned and indeed returned flea-free. We were also given a 6 month supply of flea medicine to ensure she stayed that way. My realtor swears by this place (she has gone for years) and my experience with them was also a good one.

4
★★★★☆

My realtor actually took my cat here as a favor to me. She had contracted fleas during a visit to another vet and we wanted to make sure she was flea-free prior to moving. For less than $80, she was dipped and cleaned and indeed returned flea-free. We were also given a 6 month supply of flea medicine to ensure she stayed that way. My realtor swears by this place (she has gone for years) and my experience with them was also a good one.

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Message from White Rock Animal Hospital

Dr. Robert Hawthorne, Dr. Patricia Williams and our team are committed to bringing you and your pets better health by practicing the science of Veterinary Medicine. Dallas based White Rock Animal Hospital was founded in 1961. Since then our staff has been performing veterinarian medicine and compassionate animal care in the Dallas area. White Rock Animal Hospital is a full-service Animal Hospital whose mission is to provide the highest standard of quality and compassion in veterinary care for our patients and welcoming, informative, and supportive service for our clients, while maintaining a superior working environment for our employees. White Rock Animal Hospital offers the Dallas animal community emergency veterinary services in addition to standard medical, surgical, and dental veterinary care. Because we have an in-house pharmacy, lab, radiology facilities, and Intensive Care Unit, our facility enables you to make one stop for your pet's medical care.

Yext

 

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