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The vet tech "Wendy" was extremly rude, cold, uncompassionate, unprofesional and should NEVER be allowed to work at a veterinary facilitly!!!. Dr. Simon is aware of this but apparently is not too concerned as she has worked there for some time... Other pet owners who had taken their animals to the clinic, no longer do becasue of her, as well as other bad experiences they have had with the hospital.
March 09, 2011Was this review helpful to you?
Professional and caring describe the staff at Marina Hills Animal Hospital. The on-site technology is very efficient and Dr. Simon has never failed to promptly contact me with test results...for better or for worse. I wish my doctors were as competent. This staff has cared for five of my very best friends and will continue to be there for us.
March 22, 2010Was this review helpful to you?
My dogs and I feel very well cared for at this animal hospital. Over the life of my several pets, Dr. Simon and his wonderful staff have monitored good health and given medical aid in their declining years. The technology available in the hospital allows timely diagnosis and staff is very prompt in reporting test results.
Pros: Competent and caring
What made this experience so awful was Dr. Tina Stephens trying to run up hundreds of dollars of tests on a puppy that she was told had Intra-Trac 3 vaccine 8 days earlier (this vaccine is for Adenovirous 2, Parainfluenza & Bordatella). The puppy was eating normally, and in fact, had a voracious appetite. Yet this vet wanted to do a$ 178.00 blood panel and $180.00 worth of x-rays and various and sundry other things adding up to $600!!! IMO, a good vet LISTENS to the information a client conveys in terms of symptoms, events and circumstances and proceeds to rule out things in order of probability. Treatment was declined because it seemed as inappropriate as Dr. Stephen's theatrics seemingly intended to frighten. The puppy in question was later taken to a veterinary practice on Laguna Canyon Rd, where the veterinarian determined she had "Kennel Cough" (Bordatella) from her recent intranasal vaccine. No hysterics, no fear tactics, just plain old excellent diagnostic skills ...
Pros: Convenient Location
Cons: Lack of Expertise