Stone Surfaces Inc

★★★★☆
39.1121 -77.1568
Map and Directions to Stone Surfaces INC

301-840-0080

15700 Crabbs Branch Way

Rockville, MD

20855

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About Stone Surfaces Inc

Details
Hours
Monday to Saturday 10am - 6pm

Home Construction & Remodeling

Home Construction & Remodeling
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Reviews 1 - 7 of 7.
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Stone Surfaces in Rockville has a D- rating with the BBB. Check it out for yourself.
http://www.bbb.org/washington-dc-eastern-pa/business-reviews/countertops/stone-surfaces-md-inc-in-rockville-md-31857542/

1
★☆☆☆☆

Stone Surfaces in Rockville has a D- rating with the BBB. Check it out for yourself.
http://www.bbb.org/washington-dc-eastern-pa/business-reviews/countertops/stone-surfaces-md-inc-in-rockville-md-31857542/

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I was really excited to use Stone Surfaces. Their prices were great and Margaret was fantastic. With that being said, their service and installation was AWFUL!! I paid $4,000 to receive a granite countertop that had the edges completely chipped away with divets and cracking. Their installer dragged the countertop off of his truck, which destroyed the edging. He then proceeded to tell me that it wasn't his fault and is due to the granite being SOFT. This is B.S., they won't fix or replace the ruined/damaged countertop. Again, the sales was easy, but the installer and fabrication was a disaster. I will now have to sue them and purchase new countertops from somewhere else. BEWARE of Stone Surface Inc.!!!!

1
★☆☆☆☆

I was really excited to use Stone Surfaces. Their prices were great and Margaret was fantastic. With that being said, their service and installation was AWFUL!! I paid $4,000 to receive a granite countertop that had the edges completely chipped away with divets and cracking. Their installer dragged the countertop off of his truck, which destroyed the edging. He then proceeded to tell me that it wasn't his fault and is due to the granite being SOFT. This is B.S., they won't fix or replace the ruined/damaged countertop. Again, the sales was easy, but the installer and fabrication was a disaster. I will now have to sue them and purchase new countertops from somewhere else. BEWARE of Stone Surface Inc.!!!!

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Business Response:

Customer was warned three times about the edging on this particular granite. The supplier made it very clear to him that the granite is "soft" because of all the mica that is present, our Sales Manager also advised him about the granite and our Fabrication Manager made it very clear to Mr and Mrs F that any edging would not be smooth due to the amount of mica present in "Cinatus", the granite chosen. It is neither chipped or cracked, what customer is not happy with is the mica deposits that have natural lines and divets. It is a beautiful stone but is "soft" due to the mica. We installed four kitchens and several bathroom vanities with this same stone, and have had no other complaints from it. We photograph each and every installation and would be more than happy to provide photos or references to any of our customers. We have been in business for many years and we are always truthful and honest to our customers. We have a good rating with the BBB and can provide thousands of reviews and references for any customer.
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I stumbled upon Stone Surfaces driving down the street, and I'm so glad I did. They were perfect for helping me remodel my kitchen, and I didn't have to go broke doing it! Margaret was the best salesperson anyone could hope for, she was an absolute joy to work with and told me straight out how everything worked. Definitely coming back again to do my bathrooms!

5
★★★★★

I stumbled upon Stone Surfaces driving down the street, and I'm so glad I did. They were perfect for helping me remodel my kitchen, and I didn't have to go broke doing it! Margaret was the best salesperson anyone could hope for, she was an absolute joy to work with and told me straight out how everything worked. Definitely coming back again to do my bathrooms!

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Decent company to work with. Prices were good, selection was good as well as installation. However, their communication needs work, it was hard to get a hold of them when I needed to ask a question. Sometimes it took a day to get my phone call returned. Other than that, I enjoyed working with them and would recommend them to anyone needing a reasonably priced countertop.

4
★★★★☆

Decent company to work with. Prices were good, selection was good as well as installation. However, their communication needs work, it was hard to get a hold of them when I needed to ask a question. Sometimes it took a day to get my phone call returned. Other than that, I enjoyed working with them and would recommend them to anyone needing a reasonably priced countertop.

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I wanted so much to like these folks, as they appeared to want to work with us....but when things got difficult, they got unpleasant. Prices were good. Selection was great. But I won't be recommending them.

2
★★☆☆☆

I wanted so much to like these folks, as they appeared to want to work with us....but when things got difficult, they got unpleasant. Prices were good. Selection was great. But I won't be recommending them.

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Latest reviews from Citysearch.

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STAY AWAY. We thought this place was the answer to our prayers. A one stop shop for our whole kitchen. Product selection seemed great, but that's the only positive. They would not listen to where we wanted our seam because I had

6
★★★★★

STAY AWAY. We thought this place was the answer to our prayers. A one stop shop for our whole kitchen. Product selection seemed great, but that's the only positive. They would not listen to where we wanted our seam because I had

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I went to Stone Surfaces to get my kitchen countertop done, and I was impressed - huge variety of granite all with reasonable prices. My salesperson Margaret was extremely friendly and helped me with any questions I had. Installation was

6
★★★★★

I went to Stone Surfaces to get my kitchen countertop done, and I was impressed - huge variety of granite all with reasonable prices. My salesperson Margaret was extremely friendly and helped me with any questions I had. Installation was