Jess was quick to respond to a voicemail I left asking for a quote for a live tree removal on my property. We scheduled a time for him to come look at the tree, which was arranged pretty quickly. He was on time and gave me more information that I didn't know I needed (i.e. informed me about city license, permits, etc). I assumed that since the tree was on my property, I could do what I want, but since it was still live, there are hoops to jump to please the city (ie. the city needs money so they will charge you everything they can).
Jess still provided a quote that was very much in line with others that I received, and he actually included stump removal which one other did not. Because he provided me with knowledge, I opted to go with Jess, but also opted for an aggressive tree trim, rather than removal. I figure I could save a few hundred bucks by not paying the city, and do a trim now, let the tree naturally die, then have Jess come back again to remove a "dead" tree.
The schedule for the tree trim was on a friday that I wasn't going to be home until noon. Jess said it was no problem and that he'd probably still be working when I got home.
I got home at noon and there was no one to be found. However, the tree was trimmed just how I wanted, the property was cleaned up as if nothing happened, and he even cleaned out all my rain gutters (1st and 2nd story).
I will certainly go with General Tree Service again for the dead tree removal, and also recommend his work to any family or friends.
Good to see trustworthy and honest business.