LensCrafters

★★★★☆
Moday - Friday 10a - 8p Saturday 10a - 7p Sunday 12p - 4p
  • 9975 S Eastern Ave Ste 100, Southfork Pointe

    Las Vegas, NV 89183

    Map & Directions
  • 702-270-6660

About LensCrafters

Categories
  • Optical Goods Stores
  • Contact Lenses
  • Opticians
  • Optometrists
  • Optical Goods Repair Shops
  • Sunglasses
Hours
M-F 9am-8pm, Sa 9am-7pm, Su 10am-6pm
Associations
  • OneSight Foundation
Phones
  • Fax (702-270-0650)
Year Established
  • 1983
Products
  • High Definition Lenses
  • Anti-reflective Lenses
  • Polarized Lenses
  • Traditional Lenses
  • Eyeglasses
  • Sunglasses
  • Frames
Specialties
  • Prescription Eyewear
  • Digital Retina Photo - varies by location
Payment Options
  • American Express
  • Cash
  • Check
  • Discover
  • MasterCard
  • Visa
Brands
  • Oakley
  • Brooks Brothers
  • Ralph
  • Vogue
  • Ray-Ban
  • Coach
  • Burberry
  • Versace
  • Michael Kors
  • Ralph Lauren
  • Polo
  • DKNY
  • Armani Exchange
  • Sferoflex
  • Tiffany & Co.
  • Prada
  • Tory Burch
  • Dolce & Gabbana
Services
  • AccuFit
  • myLook

Shopping

Shopping
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Stuff
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      4.0 5
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      .

      I am very disappointed in the communication this location has. I thought that by me telling them exactly what I needed and bringing my prescription down to them, they knew exactly what I needed. My insurance covered all of the first $150.00 and then I was to cover the rest. I spoke with Jamie originally and she told me that I would have to pay 25.00 per box and that was for the same ones I had with the other Eye doctor. That it would take 3-5 business days to get them. Pain to wait but its fine. I ended up getting a years supply and paying the remaining 50$ my Insurance did not cover. Little to my knowledge it was the wrong contacts. After waiting for the week to get the contacts in they were the wrong kind. So pretty much frustrated that she did not get the order correct. No big deal , I will call and have them fix the mistake THEY made. I called today ( 8/24/2012) spoke with April very polite and helpful said we will order them for you and then in ANOTHER 3-5 business days I will call you and we will switch them out for you. NO PROBLEM. I thanked her and that was it. Planning to use my glasses for another week. But happy they fix THEIR FAULT. I continue on with my day. To get a call back from Lens Crafters with a message that said. " I was returning your call in regards to contacts." I already thought it was resolved. LOSS COMMUNICATION AGAIN... I call them back for JAMIE to say well there is an additional $ 12.00 per box x 8 boxes you will need to pay $ 96.00 before we can order them..... I thought APRIL fixed it. That wasn't the case. I told Jamie that I would be by to drop off the contacts I waited for and to refund my insurance and my 50$ I originally put into it. VERY FRUSTERATED AND CONFUSED. Where is a manager and why aren't these people trained correctly in the first place. I don't recommend them at all.

      1
      ★☆☆☆☆

      I am very disappointed in the communication this location has. I thought that by me telling them exactly what I needed and bringing my prescription down to them, they knew exactly what I needed. My insurance covered all of the first $150.00 and then I was to cover the rest. I spoke with Jamie originally and she told me that I would have to pay 25.00 per box and that was for the same ones I had with the other Eye doctor. That it would take 3-5 business days to get them. Pain to wait but its fine. I ended up getting a years supply and paying the remaining 50$ my Insurance did not cover. Little to my knowledge it was the wrong contacts. After waiting for the week to get the contacts in they were the wrong kind. So pretty much frustrated that she did not get the order correct. No big deal , I will call and have them fix the mistake THEY made. I called today ( 8/24/2012) spoke with April very polite and helpful said we will order them for you and then in ANOTHER 3-5 business days I will call you and we will switch them out for you. NO PROBLEM. I thanked her and that was it. Planning to use my glasses for another week. But happy they fix THEIR FAULT. I continue on with my day. To get a call back from Lens Crafters with a message that said. " I was returning your call in regards to contacts." I already thought it was resolved. LOSS COMMUNICATION AGAIN... I call them back for JAMIE to say well there is an additional $ 12.00 per box x 8 boxes you will need to pay $ 96.00 before we can order them..... I thought APRIL fixed it. That wasn't the case. I told Jamie that I would be by to drop off the contacts I waited for and to refund my insurance and my 50$ I originally put into it. VERY FRUSTERATED AND CONFUSED. Where is a manager and why aren't these people trained correctly in the first place. I don't recommend them at all.

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      .

      I brought my sons in to get their glasses fixed and the service was incredible. I was certainly wowed by their expertise in fixing broken glasses and making them so quickly. They treated me like royalty, I never gave a good review until I went here. This store is a bit of a drive for me, but I will be going ther from now on.

      5
      ★★★★★

      I brought my sons in to get their glasses fixed and the service was incredible. I was certainly wowed by their expertise in fixing broken glasses and making them so quickly. They treated me like royalty, I never gave a good review until I went here. This store is a bit of a drive for me, but I will be going ther from now on.

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      0 out of 1 people found this review helpful.

      .

      THIS LENSCRAFTER LOCATION IS OUTSTANDING. I was BLOWN away with the PROFESSIONAL STAFF and their ability to make all of my glasses the SAME DAY. Never have I seen such GREAT CUSTOMER SERVICE. THE WHOLE FAMILY WILL BE GETTING GLASSES HERE.

      5
      ★★★★★

      THIS LENSCRAFTER LOCATION IS OUTSTANDING. I was BLOWN away with the PROFESSIONAL STAFF and their ability to make all of my glasses the SAME DAY. Never have I seen such GREAT CUSTOMER SERVICE. THE WHOLE FAMILY WILL BE GETTING GLASSES HERE.

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      2 out of 2 people found this review helpful.

      .

      What a great store. I love the Lenscrafter at Eastern and St Rose. They are very welcoming and very knowledgable. I also love the product, they have everything and glasses are made while you wait.

      5
      ★★★★★

      What a great store. I love the Lenscrafter at Eastern and St Rose. They are very welcoming and very knowledgable. I also love the product, they have everything and glasses are made while you wait.

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      1 out of 2 people found this review helpful.

      .

      Great place to have an eye exam. Latest eye glass fashion and the caring staff will work with you to help select what looks the best for you! Visit today

      4
      ★★★★☆

      Great place to have an eye exam. Latest eye glass fashion and the caring staff will work with you to help select what looks the best for you! Visit today

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      2 out of 3 people found this review helpful.

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