Heart of Texas Veterinary Specialty Center

★★★★☆
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30.5339 -97.6846
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512-337-6090

115 E Old Settlers Blvd

Round Rock, TX

78664

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3.8333 18
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Reviews 1 - 18 of 18.
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The doctors at Heart of Texas Veterinary Specialty have no heart. I took my pug mix who was diagnosed with bladder cancer 1.5 years ago in one morning because they were closest to my apartment and she was in pain. I had never seen her this way--she was panting, shaking, and couldn't walk very well. After I told them she has a long history of bladder issues, and that they needed to be sure to carefully read her previous records/history, they told me they needed to run some tests. They required me to put down a deposit of $330 before I left, and said I could come back later to pick her up. About 2 hours later Dr. Potter called me to tell me he thought she had bladder stones and wanted to see if I would let them take xrays (another $200). I said no because I knew she probably did have some, as she has had them in the past and the only solution is surgery which I didn't want to put her through at age 14. Also, I had been told by other vets that the stones would more than likley come back, and no guarantee she would make it through surgery considering her age. Although she has had stones occasionally, she is in great spirits 85% of the time. I had never seen her like this. So I went to pick her up and when she came out she couldn't even walk. They didn't even bother to give her any pain medication to relieve her in any way, and she had been there 5 hours! At an emergency specialty center! They then tried to charge me $62 for antibiotics that I had previously been charged half the price for. I told them no, and they even called one of my other vets and found out they only charged $42. They didn't even offer to match that, they were ok with me leaving upset and having to get the antibiotics elsewhere. I actually had my vet from Houston call some in for me and ended up only paying $21! These people care nothing about pets, only profit! They front desk lady was horrible--she even said to me "it's only a $20 difference" (in regards to the antibiotics). I paid $330 for these people to tell me she had an infection, and they didn't even bother giving my poor elderly dog any pain medicine!!!!! I've never experienced anything like this in my life--please stay away from this vet unless you don't mind paying 2-3 times more than you would elsewhere. They truly do not care!!! When I expressed my concerns over the phone to Dr. Potter, he didn't even respond when I mentioned the fact that they didn't give her any pain medicine. He was very rude and sarcastic and even told me that in regards to not reading her previous records, it really didn't matter what they said!

1
★☆☆☆☆

The doctors at Heart of Texas Veterinary Specialty have no heart. I took my pug mix who was diagnosed with bladder cancer 1.5 years ago in one morning because they were closest to my apartment and she was in pain. I had never seen her this way--she was panting, shaking, and couldn't walk very well. After I told them she has a long history of bladder issues, and that they needed to be sure to carefully read her previous records/history, they told me they needed to run some tests. They required me to put down a deposit of $330 before I left, and said I could come back later to pick her up. About 2 hours later Dr. Potter called me to tell me he thought she had bladder stones and wanted to see if I would let them take xrays (another $200). I said no because I knew she probably did have some, as she has had them in the past and the only solution is surgery which I didn't want to put her through at age 14. Also, I had been told by other vets that the stones would more than likley come back, and no guarantee she would make it through surgery considering her age. Although she has had stones occasionally, she is in great spirits 85% of the time. I had never seen her like this. So I went to pick her up and when she came out she couldn't even walk. They didn't even bother to give her any pain medication to relieve her in any way, and she had been there 5 hours! At an emergency specialty center! They then tried to charge me $62 for antibiotics that I had previously been charged half the price for. I told them no, and they even called one of my other vets and found out they only charged $42. They didn't even offer to match that, they were ok with me leaving upset and having to get the antibiotics elsewhere. I actually had my vet from Houston call some in for me and ended up only paying $21! These people care nothing about pets, only profit! They front desk lady was horrible--she even said to me "it's only a $20 difference" (in regards to the antibiotics). I paid $330 for these people to tell me she had an infection, and they didn't even bother giving my poor elderly dog any pain medicine!!!!! I've never experienced anything like this in my life--please stay away from this vet unless you don't mind paying 2-3 times more than you would elsewhere. They truly do not care!!! When I expressed my concerns over the phone to Dr. Potter, he didn't even respond when I mentioned the fact that they didn't give her any pain medicine. He was very rude and sarcastic and even told me that in regards to not reading her previous records, it really didn't matter what they said!

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Business Response:

We are very sorry for your experience at the Heart of Texas VSC. We strive to make sure that every patient receives the highest level of care and pain management.We have taken your concerns very seriously and we invite you to call and speak with us if you have any further feedback. Additionally, Dr. Mitch Potter is no longer employed or associated with our hospital.
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I want to share my experience with everyone and let them know that i was in a situation where my pet ( Brandy) was vomiting and had watery stool. My Vet was closed so i went to Heart of Texas Emergency center and saw Dr. Lauren Cannon. She was extremely compassionate, knowledgeable and i didn't feel like i was pressured in doing treatment since money was a concern to me. Her Nurse, Jorge, went over the estimates with me and answered all my questions. I was very pleased with the whole experience of The Heart of Texas. Brandy is doing great, I would recommend anyone to take their pet here if they had to for an emergency.

5
★★★★★

I want to share my experience with everyone and let them know that i was in a situation where my pet ( Brandy) was vomiting and had watery stool. My Vet was closed so i went to Heart of Texas Emergency center and saw Dr. Lauren Cannon. She was extremely compassionate, knowledgeable and i didn't feel like i was pressured in doing treatment since money was a concern to me. Her Nurse, Jorge, went over the estimates with me and answered all my questions. I was very pleased with the whole experience of The Heart of Texas. Brandy is doing great, I would recommend anyone to take their pet here if they had to for an emergency.

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Business Response:

Thank you taking the time to review our business. We greatly appreciate your feedback and we are pleased that you had a good experience at the Heart of Texas. We hope you think of us in the future if your pet has any medical needs.
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We went into this vet late on the evening of Wednesday June 3rd 2010. If you are planning a trip to the vet I would suggest using anyone but these people. Lauren E.Cannon was the tech at the time and she cares about nothing but money. We had $100 to hand them at the time we walked in and a dog that was on the verge of death, they charged us $80 for the visit and did nothing more than take his temp, heart rate, and a fecal exam, which they said contained a small amount of frank blood... things we told them ourselves. They proceeded to tell us that if we could go home and gather money and come back later that night (we left their office after 9 pm) they would take some blood samples at $30 a piece and not charge us for another office visit. We left and took him to my normal vet this morning, only to find out that he was actually nearly dead and has PARVO.... which my normal vet techs smelled before we even made it thru the door. Yes, smelled. This vet knew the dog was going to die and wanted us to come back and pay her more money for useless exams that would have done us no good anyways. He was euthanased this morning and the whole visit including finding out what was wrong with him, euthanasia, and cremation at my personal vet...$65... explain that. If your using this vet in the near future,,, remember.... the office is crawling with parvo and they don't want to help you, just take you for all your worth.

1
★☆☆☆☆

We went into this vet late on the evening of Wednesday June 3rd 2010. If you are planning a trip to the vet I would suggest using anyone but these people. Lauren E.Cannon was the tech at the time and she cares about nothing but money. We had $100 to hand them at the time we walked in and a dog that was on the verge of death, they charged us $80 for the visit and did nothing more than take his temp, heart rate, and a fecal exam, which they said contained a small amount of frank blood... things we told them ourselves. They proceeded to tell us that if we could go home and gather money and come back later that night (we left their office after 9 pm) they would take some blood samples at $30 a piece and not charge us for another office visit. We left and took him to my normal vet this morning, only to find out that he was actually nearly dead and has PARVO.... which my normal vet techs smelled before we even made it thru the door. Yes, smelled. This vet knew the dog was going to die and wanted us to come back and pay her more money for useless exams that would have done us no good anyways. He was euthanased this morning and the whole visit including finding out what was wrong with him, euthanasia, and cremation at my personal vet...$65... explain that. If your using this vet in the near future,,, remember.... the office is crawling with parvo and they don't want to help you, just take you for all your worth.

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Dr. Vasanjee saved my dog. He is very knowledgeable, went over everything step by step, calm, positive and most of all, caring. The staff and front office ladies were kind and very supportive. I have already told my family and friends the positive experience I've had here. I would highly recommend this place to anyone looking for trustworthy doctors and staff.

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I was very disappointed with this hospital. We arrived tonight at 6:15 with my beagle's legs hurting her real bad off and on, by 7:15 no one still had not seen my dog so I asked the receptionist when someone was going to see her and I heard her ask someone if they had forgotten about her and then she told me that someone would be with us shortly, at 7:50 still no one had seen my beagle. The whole time we were there she was crying because she was in pain. I would not have minded staying if someone would have at least kept us informed and just check on my dog but no one ever did. I hope that they will learn something from this event and that no other dog gets mistreated like mine did tonight.

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I was very disappointed with this hospital. We arrived tonight at 6:15 with my beagle's legs hurting her real bad off and on, by 7:15 no one still had not seen my dog so I asked the receptionist when someone was going to see her and I heard her ask someone if they had forgotten about her and then she told me that someone would be with us shortly, at 7:50 still no one had seen my beagle. The whole time we were there she was crying because she was in pain. I would not have minded staying if someone would have at least kept us informed and just check on my dog but no one ever did. I hope that they will learn something from this event and that no other dog gets mistreated like mine did tonight.

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My 12 lb doxie mix got mauled and bitten by a 85lb boxer a few months ago and my college friend, Dr. Shelley Pasternak, referred me to the best wound care specialist in Texas, Dr. Geoff Hennig. Her skin was literally falling off her right flank but a few months later, thanks to Heart of Texas Specialty Center, you can't even tell what happened. Their techs Pam and Brandon are incredible as well.\n\nYou can't put a price on saving your kid, and their prices are more than reasonable. Bottom line is when sh*t hits the fan, which one hopes it never does, you go here.

5
★★★★★

My 12 lb doxie mix got mauled and bitten by a 85lb boxer a few months ago and my college friend, Dr. Shelley Pasternak, referred me to the best wound care specialist in Texas, Dr. Geoff Hennig. Her skin was literally falling off her right flank but a few months later, thanks to Heart of Texas Specialty Center, you can't even tell what happened. Their techs Pam and Brandon are incredible as well.\n\nYou can't put a price on saving your kid, and their prices are more than reasonable. Bottom line is when sh*t hits the fan, which one hopes it never does, you go here.

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They are extremely expensive and in times of need, they seem to only be concerned with the additional costs which they can get from you. Everytime I was there checking on our puppy, the bet continued to say, ""let's go over your NEW estimate for additional services."" I proceeded to tell her I didn't want to hear any more about additional services, let's try to figure out what is wrong. The bedside manner of the over night vet was less than favorable. They missed the diagnosis 100% for my puppy and I am extremely disappointed in their services.\r\n

1
★☆☆☆☆

They are extremely expensive and in times of need, they seem to only be concerned with the additional costs which they can get from you. Everytime I was there checking on our puppy, the bet continued to say, ""let's go over your NEW estimate for additional services."" I proceeded to tell her I didn't want to hear any more about additional services, let's try to figure out what is wrong. The bedside manner of the over night vet was less than favorable. They missed the diagnosis 100% for my puppy and I am extremely disappointed in their services.\r\n

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These guys are amazing. Dr. Cannon, Dr. Reynolds, et. all were very knowledgeable and answered all my questions. After taking my dog in for kidney failure they were able to help him back to health. Their staff is extremely caring and go out of their way to answer any questions you may have. They clearly extended the time my dog has on this earth with us. They are my ""Christmas Miracle"". Thank you guys you were great!

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★★★★★

These guys are amazing. Dr. Cannon, Dr. Reynolds, et. all were very knowledgeable and answered all my questions. After taking my dog in for kidney failure they were able to help him back to health. Their staff is extremely caring and go out of their way to answer any questions you may have. They clearly extended the time my dog has on this earth with us. They are my ""Christmas Miracle"". Thank you guys you were great!

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If your dog has cancer, this is the place you should take him. They know what they are doing and explain everything to you. I highly recommend Dr Brown and her caring staff.

5
★★★★★

If your dog has cancer, this is the place you should take him. They know what they are doing and explain everything to you. I highly recommend Dr Brown and her caring staff.

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All I can say is that I spent $1,600 + and my dog got worse. Heart of Texas never figured out what was wrong with Niko. I ended up having to take her to Central Texas Veterinary Specialty Hospital. The vet heard Niko cough and 15 mins later came back after doing a test and told me Niko had pneumonia. They told me if I took her home, 50% chance of living. This was Friday at 12pm. The evening before, I picked her up at Heart of Texas and they told me Niko was stable. I was up all Thursday night with her and I knew I had to take her somewhere else. Friday morning, Heart of Texas was pushing me to take her to A&M to do an emergency test on her heart. Glad I didn't take their advise or I would have been out of pocket ~$600 with the drive to A&M and the cost of the emergency heart test. Niko stayed 3 night at CTVSH and she is now doing absolutely great!

1
★☆☆☆☆

All I can say is that I spent $1,600 + and my dog got worse. Heart of Texas never figured out what was wrong with Niko. I ended up having to take her to Central Texas Veterinary Specialty Hospital. The vet heard Niko cough and 15 mins later came back after doing a test and told me Niko had pneumonia. They told me if I took her home, 50% chance of living. This was Friday at 12pm. The evening before, I picked her up at Heart of Texas and they told me Niko was stable. I was up all Thursday night with her and I knew I had to take her somewhere else. Friday morning, Heart of Texas was pushing me to take her to A&M to do an emergency test on her heart. Glad I didn't take their advise or I would have been out of pocket ~$600 with the drive to A&M and the cost of the emergency heart test. Niko stayed 3 night at CTVSH and she is now doing absolutely great!

Pros: 0

Cons: Several

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I had them do my pets ACL surgery, they reemed me for every cost they could, they went over the so called 10% increase or decrease in the bill. They over charged the meds by 70% of what you can get them for online. If your pet needs orthopedic surgery, go see Capital Veterinary Clinic. They charge $1600 for the same surgery I paid $2600 for. I give this business a solid thumbs down. They don't take responsibility for their fee schedule, they told me the owners set the fee schedule, not the doctors. Someone is getting wealthy off the poor pet.

1
★☆☆☆☆

I had them do my pets ACL surgery, they reemed me for every cost they could, they went over the so called 10% increase or decrease in the bill. They over charged the meds by 70% of what you can get them for online. If your pet needs orthopedic surgery, go see Capital Veterinary Clinic. They charge $1600 for the same surgery I paid $2600 for. I give this business a solid thumbs down. They don't take responsibility for their fee schedule, they told me the owners set the fee schedule, not the doctors. Someone is getting wealthy off the poor pet.

.

There is no better than Dr. Raquel Brown and her staff at Heart of Texas Veterinary Center. Her oncology knowledge and skills have saved my precious Rottweiler's life. I cannot express how much we care for her and her staff, except to say that we now - after 3 years - consider them our family. They are so accessible, Dr. Brown offers options and is obviously honestly concerned about her patients, and she explains things in very easily understood terms. They all also care for the family members of the pets - I have never felt as comforted by ANY human doctor as I was by Dr. Brown when my Rottweiler was diagnosed with terminal cancer. Happily, though, thanks to Raquel's knowledge, he is doing very well and is always excited to go visit Dr. Brown!

5
★★★★★

There is no better than Dr. Raquel Brown and her staff at Heart of Texas Veterinary Center. Her oncology knowledge and skills have saved my precious Rottweiler's life. I cannot express how much we care for her and her staff, except to say that we now - after 3 years - consider them our family. They are so accessible, Dr. Brown offers options and is obviously honestly concerned about her patients, and she explains things in very easily understood terms. They all also care for the family members of the pets - I have never felt as comforted by ANY human doctor as I was by Dr. Brown when my Rottweiler was diagnosed with terminal cancer. Happily, though, thanks to Raquel's knowledge, he is doing very well and is always excited to go visit Dr. Brown!

Pros: Compassionate, knowledgeable, my dog LOVES them!

Cons: Not in the office on Fridays

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All I have to say is that I was extremely impressed with DR Brown and her Vet Techs. \r\nDr Brown took the time to sit down with me and explain what was wrong with my pet and offered different treatments. \r\n\r\nAlso they take care of members of the military!!!!!\r\n\r\nI highly recommend this place to anyone! If the Military wasn?t moving me I would happily drive 60 miles to ensure Dr Brown and her team could care for my pets \r\n

5
★★★★★

All I have to say is that I was extremely impressed with DR Brown and her Vet Techs. \r\nDr Brown took the time to sit down with me and explain what was wrong with my pet and offered different treatments. \r\n\r\nAlso they take care of members of the military!!!!!\r\n\r\nI highly recommend this place to anyone! If the Military wasn?t moving me I would happily drive 60 miles to ensure Dr Brown and her team could care for my pets \r\n

Pros: Didn't rush me, had several options to care for my pet, pro military

Cons: 60 mile drive from Fort Hood

.

As a specialty center, it might not be a good thing that you have to go there, but they are wonderful. Our dog's problems had been ignored or passed off as nothing by another vet. We finally took her to see Dr. Melendez, and she was very attentive. She completely listened to our problem, and although the diagnosis was not good, I would highly recommend her. She was very compassionate and explained the problem, treatment and options to us, and even spoke with me on the phone to follow up afterwards. Our dog was very comfortable there, and not nervous at all as she was at some other places. Great place to take your pet.

5
★★★★★

As a specialty center, it might not be a good thing that you have to go there, but they are wonderful. Our dog's problems had been ignored or passed off as nothing by another vet. We finally took her to see Dr. Melendez, and she was very attentive. She completely listened to our problem, and although the diagnosis was not good, I would highly recommend her. She was very compassionate and explained the problem, treatment and options to us, and even spoke with me on the phone to follow up afterwards. Our dog was very comfortable there, and not nervous at all as she was at some other places. Great place to take your pet.

Pros: Easy to get an appointment, compassionate vets, patience with owners

Message from Heart of Texas Veterinary Specialty Center

Heart of Texas Veterinary Specialty Center is a full service specialty center offering services in oncology, orthopedic surgery, neurosurgery, 24 Hr emergency care, internal medicine, stem cell therapy, soft tissue , imaging, endoscopy, bronchoscopy, nutritional tube placement and transfusion medicine. We also want to advise that our facility offers: • Ultrasound, both for out-patients and in-patients • CT scan, M.R.I. referral • 24 Hour Emergency Care • Endoscopy (bronchoscopy, gastroduodenoscopy, rhinoscopy, foreign body retrieval) • Extensive in-house laboratory capabilities • 24 hour patient care • Oncology 24-hour hotline for emergent cases/consultations • Surgery 24-hour hotline for surgical emergencies We believe that veterinary medicine is just as much as art as it is a science. While our focus will be on providing quality medical services, we are also committed to leading our team in a manner that focuses on personal accountability, communication skills and conflict management strategies. We also believe that by maintaining quality staff relationships, we will naturally offer a superb service to our customers. Mission Statement “We are a supportive and empowering team of dedicated veterinary healthcare providers who consistently deliver a remarkable and extraordinary level of expert care, compassion and concern.” Our core values are “Aim Higher”. Accountability Integrity Mentoring Honesty Innovation Growth Healing Empowering Reliability

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