Bethel Mill Animal Hospital

★★★★☆
Proudly Celebrating Our 10th Anniversary Of Caring For The Pets In...
  • 585 Woodbury Glassboro Rd

    Sewell, NJ 08080

    Map & Directions
  • 856-553-5304

Pets & Animals

Pets & Animals
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I have read the recent review about how Bethel Mill "made someone's dog suffer", and I wanted to share my experience.

Dr. Love and her staff have shown us care and love to our "family members" as if they were their own children.

My dog Cayla has been a patient there for many years, and has since passed away at age 13 in Dec 2008. When she was 11, she needed surgery on the bottom of her foot to remove a cyst. They did a senior blood screen and she was able to have the anethesia.
I had to bring her to the office every day for a few weeks, then every other day for a few weeks more. The vet bill was over my budget, of course, but all worth it.

I have never seen such care and love for animals as Dr. Love has for her patients. Her staff comforted Cayla, as well as myself, during all hard times.

When it was Cayla's time, Dr. Love and her staff were extremely supportive throughout her last 6 weeks of life, with voluntary appointments made by me about once a week.
Her last few days were bad, and Dr. Love told me that she would "tell me when she is ready". Believe it or not, 2 days later, she did. This is something you have to experience to understand... and it is important to share a bond with them in order to know what they are trying to tell you.

When it was finally time, I stayed with her. The waiting room was not a nightmare, as we chose a time just before closing on Saturday afternoon. We sat in the waiting room for a few minutes along with another family, but to me, it was just extra time to hug her and say goodbye in a place we both felt support and love. I also felt support from the other family as well, and it helped me through my tough time.

Concerning the actual procedure, Cayla DID GO TO SLEEP. Although it took an extra IV shot, she was calm. I believe she wouldn't fall asleep due to the fact that she had breathing problems, possibly afraid to sleep, and her great devotion to me. She finally fell asleep the moment she found strength to lift her head and touch her nose to mine, making sure I was there. (I believe as long as I was there, she felt safe to fall sleep, as she would do at home). After she fell asleep with her head in my arms, Dr. Love gave her the final injection. The staff gave me all the time I needed to say good bye, before and after. They gave me all the options. Dr. Love even spoke to me about the place she would be going for cremation, that she had very good relations with them.

It was all very peaceful. I've taken animals to be put down in other offices, and never experienced this kind of care and support as I did, and still do, with Dr. Love and staff.

In closing, I would very much refer anyone to Dr. Love and her staff. I would also like to mention the love and support I received from Margaret and Pet Memorial staff. I spent an hour on the phone with Margaret, comforting me while Cayla was making the trip up to her facility, calling me as soon as she arrived, and snipping a lock of her fur for me to keep. They went beyond their regular duties to make sure I received all the support I needed, and that Cayla was still treated with respect throughout her lifeless time she spent there. She was lovingly placed on Margaret's desk until I arrived.

These two facilities, Bethel Mill and Pet Memorial, work together in order to give any grieving family love, support, and cherished memories.

I am sorry, and saddened that someone has had a horrible experience. I believe there will be times where things do not work out the way they should. But I also believe Dr. Love and her staff have always, and will continute to make every effort to ensure a comforting atmosphere, love, and emotional support to every patient and their families.

With Deep Condolences to all who have grieved a loved one,
Re S.

5
★★★★★

I have read the recent review about how Bethel Mill "made someone's dog suffer", and I wanted to share my experience.

Dr. Love and her staff have shown us care and love to our "family members" as if they were their own children.

My dog Cayla has been a patient there for many years, and has since passed away at age 13 in Dec 2008. When she was 11, she needed surgery on the bottom of her foot to remove a cyst. They did a senior blood screen and she was able to have the anethesia.
I had to bring her to the office every day for a few weeks, then every other day for a few weeks more. The vet bill was over my budget, of course, but all worth it.

I have never seen such care and love for animals as Dr. Love has for her patients. Her staff comforted Cayla, as well as myself, during all hard times.

When it was Cayla's time, Dr. Love and her staff were extremely supportive throughout her last 6 weeks of life, with voluntary appointments made by me about once a week.
Her last few days were bad, and Dr. Love told me that she would "tell me when she is ready". Believe it or not, 2 days later, she did. This is something you have to experience to understand... and it is important to share a bond with them in order to know what they are trying to tell you.

When it was finally time, I stayed with her. The waiting room was not a nightmare, as we chose a time just before closing on Saturday afternoon. We sat in the waiting room for a few minutes along with another family, but to me, it was just extra time to hug her and say goodbye in a place we both felt support and love. I also felt support from the other family as well, and it helped me through my tough time.

Concerning the actual procedure, Cayla DID GO TO SLEEP. Although it took an extra IV shot, she was calm. I believe she wouldn't fall asleep due to the fact that she had breathing problems, possibly afraid to sleep, and her great devotion to me. She finally fell asleep the moment she found strength to lift her head and touch her nose to mine, making sure I was there. (I believe as long as I was there, she felt safe to fall sleep, as she would do at home). After she fell asleep with her head in my arms, Dr. Love gave her the final injection. The staff gave me all the time I needed to say good bye, before and after. They gave me all the options. Dr. Love even spoke to me about the place she would be going for cremation, that she had very good relations with them.

It was all very peaceful. I've taken animals to be put down in other offices, and never experienced this kind of care and support as I did, and still do, with Dr. Love and staff.

In closing, I would very much refer anyone to Dr. Love and her staff. I would also like to mention the love and support I received from Margaret and Pet Memorial staff. I spent an hour on the phone with Margaret, comforting me while Cayla was making the trip up to her facility, calling me as soon as she arrived, and snipping a lock of her fur for me to keep. They went beyond their regular duties to make sure I received all the support I needed, and that Cayla was still treated with respect throughout her lifeless time she spent there. She was lovingly placed on Margaret's desk until I arrived.

These two facilities, Bethel Mill and Pet Memorial, work together in order to give any grieving family love, support, and cherished memories.

I am sorry, and saddened that someone has had a horrible experience. I believe there will be times where things do not work out the way they should. But I also believe Dr. Love and her staff have always, and will continute to make every effort to ensure a comforting atmosphere, love, and emotional support to every patient and their families.

With Deep Condolences to all who have grieved a loved one,
Re S.

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I have been going to them since 1997 and was mostly satisfied until our horrible experience last month. We had to make the extremely difficult decision to have him euthanized because he was suffering and not living a comfortable life despite trying many different things to help him when he became ill. I was comforted when Dr. Forsythe told me they would give him a sedative to make him go to sleep before they did the euthanasia. She said we could be with him when he went to sleep. We went home and thought about it and when we called to make the appointment, were told the same thing: he would go to sleep first, which could stay for, and then he would be taken in the back for the euthanasia. When the time came for the appointment, our 7 year old daughter wanted to go to comfort him. Originally I would never have considered she go, but since they said he would go to sleep first, I thought it might be good for her to see that and know he simply went to sleep. So my husband and daughter took him, I wanted to, but just couldn't handle it. MISTAKE #1: They waited 5-10 minutes in the waiting room. I never had to wait at all when I had to euthanize my previous 2 pets with them, they took me right back, knowing how hard it is to say goodbye. And I have seen others during our visits there that were also taken back right away, not even sitting in the waiting room because they were too upset. Once in the room, my husband was given the choice of an IV or a needle for the sedative that would "make him go to sleep". He chose the needle and was told he would GO TO SLEEP in 5-10 minutes. And they were left alone to say goodbye to him. But he didn't go to sleep after 5-10 minutes, so (MISTAKE #2) they left them alone again to wait with him. He still didn't go to sleep, but he started to moan and cry and my husband said he looked like he was having convulsions. My daughter was hysterical and my husband went to get someone. He was asked if he wanted them to give him more of the sedative. He refused, feeling our dog was suffering terribly from it and just wanted the suffering to stop. He told them to euthanize him immediately and he and my daughter left. Once home, he was so upset that it happened that way, he called the vet office. He spoke with Dr. Fulton (the one he saw at the visit) and was told that it was a rare reaction, but that he wasn't actually suffering. He was also told that we should not have expected our dog to go to sleep, but just be relaxed and calm after the sedative (which he wasn't). WE HAD BEEN TOLD 3 TIMES THAT HE WOULD GO TO SLEEP! If we weren't told that, my daughter wouldn't have been there and she would never have had to experience such a sad thing! My husband was so upset he couldn't tell me much about what the vet said and so was I so I couldn't call. My mom knew how upset I was and called for me. She was told she would hear back on a particular day and (MISTAKE #3) did not. She didn't hear back from the head vet (Dr. Love) until a week after calling! Meanwhile, I am devastated because I felt the suffering we were trying to end was escalated when we took him there and my daughter can't stop talking about how sad she was when he wouldn't go to sleep. I eventually talked with Dr. Love and feel that probably he wasn't suffering, but having involuntary reactions to the sedative called an excitement phase. I didn't like the way she talked to me most of the time, only apologizing for the situation with the dog, but not admitting any wrongdoing or mistakes on their part. My biggest problem is the way it was all handled. Why take so long to return calls? Why say he would go to sleep in the first place, if he would just relax? And why not say there is the possibility of the excitement phase, so don't be alarmed?!!!! I will never go back there again. They made an extremely difficult time almost unbearable. (One nice thing they did was make a clay pawprint for my little girl, but then never mentioned it to me when I spoke with them. My husband had forgotten about it because he was so upset. I found out about it when I requested his records and did get it from them later.) What a horrible ordeal!!! Please beware and ask questions no matter where you go!

1
★☆☆☆☆

I have been going to them since 1997 and was mostly satisfied until our horrible experience last month. We had to make the extremely difficult decision to have him euthanized because he was suffering and not living a comfortable life despite trying many different things to help him when he became ill. I was comforted when Dr. Forsythe told me they would give him a sedative to make him go to sleep before they did the euthanasia. She said we could be with him when he went to sleep. We went home and thought about it and when we called to make the appointment, were told the same thing: he would go to sleep first, which could stay for, and then he would be taken in the back for the euthanasia. When the time came for the appointment, our 7 year old daughter wanted to go to comfort him. Originally I would never have considered she go, but since they said he would go to sleep first, I thought it might be good for her to see that and know he simply went to sleep. So my husband and daughter took him, I wanted to, but just couldn't handle it. MISTAKE #1: They waited 5-10 minutes in the waiting room. I never had to wait at all when I had to euthanize my previous 2 pets with them, they took me right back, knowing how hard it is to say goodbye. And I have seen others during our visits there that were also taken back right away, not even sitting in the waiting room because they were too upset. Once in the room, my husband was given the choice of an IV or a needle for the sedative that would "make him go to sleep". He chose the needle and was told he would GO TO SLEEP in 5-10 minutes. And they were left alone to say goodbye to him. But he didn't go to sleep after 5-10 minutes, so (MISTAKE #2) they left them alone again to wait with him. He still didn't go to sleep, but he started to moan and cry and my husband said he looked like he was having convulsions. My daughter was hysterical and my husband went to get someone. He was asked if he wanted them to give him more of the sedative. He refused, feeling our dog was suffering terribly from it and just wanted the suffering to stop. He told them to euthanize him immediately and he and my daughter left. Once home, he was so upset that it happened that way, he called the vet office. He spoke with Dr. Fulton (the one he saw at the visit) and was told that it was a rare reaction, but that he wasn't actually suffering. He was also told that we should not have expected our dog to go to sleep, but just be relaxed and calm after the sedative (which he wasn't). WE HAD BEEN TOLD 3 TIMES THAT HE WOULD GO TO SLEEP! If we weren't told that, my daughter wouldn't have been there and she would never have had to experience such a sad thing! My husband was so upset he couldn't tell me much about what the vet said and so was I so I couldn't call. My mom knew how upset I was and called for me. She was told she would hear back on a particular day and (MISTAKE #3) did not. She didn't hear back from the head vet (Dr. Love) until a week after calling! Meanwhile, I am devastated because I felt the suffering we were trying to end was escalated when we took him there and my daughter can't stop talking about how sad she was when he wouldn't go to sleep. I eventually talked with Dr. Love and feel that probably he wasn't suffering, but having involuntary reactions to the sedative called an excitement phase. I didn't like the way she talked to me most of the time, only apologizing for the situation with the dog, but not admitting any wrongdoing or mistakes on their part. My biggest problem is the way it was all handled. Why take so long to return calls? Why say he would go to sleep in the first place, if he would just relax? And why not say there is the possibility of the excitement phase, so don't be alarmed?!!!! I will never go back there again. They made an extremely difficult time almost unbearable. (One nice thing they did was make a clay pawprint for my little girl, but then never mentioned it to me when I spoke with them. My husband had forgotten about it because he was so upset. I found out about it when I requested his records and did get it from them later.) What a horrible ordeal!!! Please beware and ask questions no matter where you go!

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I first met Dr. Love about 14 years ago when she was doing an emergency shift at Clementon Animal Hospital. I'd brought my Collie in for an eye problem and she was amazing right from the start. I asked if she was a regular so I could request her for all of my future visits. Unfortunately she wasn't.

Several years later I saw her name on a sign outside the construction site of a new vet office. I was so elated to see her opening a practice near my home I called my old vet office the next day and told them to get all my paperwork ready to transfer to Bethel Mill as soon as they were open. I've been with Bethel Mill ever since and have never been happier with the choice.

They are always a clean, friendly place with truly caring staff. The price range of their services is always about median comparatively, but I've found that the interests and styles of the vets on hand are so broad that they cover just about every kind of owner/care taker. Whether you are a traditionalist or prefer more homeopathic medicine, Bethel Mill meets the needs of just about everyone.

They stay up to date on the latest protocols and are never above getting new information from breeders who know their breeds and their idiosyncrasies inside and out. They have very reasonable hours (including some Saturday hours) and though they do not have "after hours" emergency services, I've never had a problem getting in even on short notice.

Overall, making the switch to Dr. Love's office has been the best choice I've ever made concerning the health and well-being of my pets. I can tell you I won't be leaving them anytime soon!

5
★★★★★

I first met Dr. Love about 14 years ago when she was doing an emergency shift at Clementon Animal Hospital. I'd brought my Collie in for an eye problem and she was amazing right from the start. I asked if she was a regular so I could request her for all of my future visits. Unfortunately she wasn't.

Several years later I saw her name on a sign outside the construction site of a new vet office. I was so elated to see her opening a practice near my home I called my old vet office the next day and told them to get all my paperwork ready to transfer to Bethel Mill as soon as they were open. I've been with Bethel Mill ever since and have never been happier with the choice.

They are always a clean, friendly place with truly caring staff. The price range of their services is always about median comparatively, but I've found that the interests and styles of the vets on hand are so broad that they cover just about every kind of owner/care taker. Whether you are a traditionalist or prefer more homeopathic medicine, Bethel Mill meets the needs of just about everyone.

They stay up to date on the latest protocols and are never above getting new information from breeders who know their breeds and their idiosyncrasies inside and out. They have very reasonable hours (including some Saturday hours) and though they do not have "after hours" emergency services, I've never had a problem getting in even on short notice.

Overall, making the switch to Dr. Love's office has been the best choice I've ever made concerning the health and well-being of my pets. I can tell you I won't be leaving them anytime soon!

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Went in very recently for two of my beloved aging pets. In one situation my Dear cat was diagnosed with cancer and unfortuanately had to be put to sleep. The staff cared and showed sincere compassion during this very difficult time. Shortly after I recived a condolence card. The other situataion was my dog that had a sezuire , Fortunately my old girl dog was fine and they even called the next day to check on her. The staff truly cares about their furry patients and their families well being. I would reccomend this practice.

5
★★★★★

Went in very recently for two of my beloved aging pets. In one situation my Dear cat was diagnosed with cancer and unfortuanately had to be put to sleep. The staff cared and showed sincere compassion during this very difficult time. Shortly after I recived a condolence card. The other situataion was my dog that had a sezuire , Fortunately my old girl dog was fine and they even called the next day to check on her. The staff truly cares about their furry patients and their families well being. I would reccomend this practice.

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We switched from another veterinarian to Bethel Mill based upon a recommendation from a friend. I was in a panic, because my new puppy was acting odd, and my current vet couldn't get me in that same day. Bethel Mill got us right in (and has always accomodated us in an emergency), and has since taken care of all of our pets. When we lost a kitten, they actually sent us a condolence card. This did not happen at our previous vet.

4
★★★★☆

We switched from another veterinarian to Bethel Mill based upon a recommendation from a friend. I was in a panic, because my new puppy was acting odd, and my current vet couldn't get me in that same day. Bethel Mill got us right in (and has always accomodated us in an emergency), and has since taken care of all of our pets. When we lost a kitten, they actually sent us a condolence card. This did not happen at our previous vet.

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We have visited Bethel Mill for both our cat and dog. The care that they provide is outstanding. They have very convenient hours and have been helpful with both illnesses and behavioral issues. The costs seem reasonable. Both our pets and we are are happy with them.

5
★★★★★

We have visited Bethel Mill for both our cat and dog. The care that they provide is outstanding. They have very convenient hours and have been helpful with both illnesses and behavioral issues. The costs seem reasonable. Both our pets and we are are happy with them.

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Dr Karen is better then World Class so I'm giving her a few more stars ***. The Doc gave Jamie, my Boxer, and Me more years together then I thought I'd have with all of his "issues". I couldn't begin to thank her enough. My new guy Garth LOVES the greeting and treats that he gets when we go for a visit and I think she love it too. Karen believes in combining medicine along with vitamins. Wherever she goes so do we, from Fairless Hills to Sewell to Willingboro and now to Mt. Laurel.

5
★★★★★

Dr Karen is better then World Class so I'm giving her a few more stars ***. The Doc gave Jamie, my Boxer, and Me more years together then I thought I'd have with all of his "issues". I couldn't begin to thank her enough. My new guy Garth LOVES the greeting and treats that he gets when we go for a visit and I think she love it too. Karen believes in combining medicine along with vitamins. Wherever she goes so do we, from Fairless Hills to Sewell to Willingboro and now to Mt. Laurel.

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Message from Bethel Mill Animal Hospital

Everyone at Bethel Mill Animal Hospital has a special memory about a favorite pet. We understand exactly how important the relationship is between your pet and your family. As fellow animal lovers, we are committed to ensuring the highest level of support, information, and service to assist you in providing your companion with the best life possible.

 

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