Riverhouse Elegant Waterfont

★☆☆☆☆
  • 5 Amvet Dr

    Mount Clemens, MI 48043

    Map & Directions
  • 586-463-0670

About Riverhouse Elegant Waterfont

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We had our wedding here on August 21st, and I'll"ll cover the good first....The venue is small, good for intimate receptions, the outdoor patio was loved by our guests, and the food was delicious by all accounts.

The BAD - Like the other reviewer had said getting ahold of someone is pretty much impossible. From my understanding the managers children have health issues, and you can never get a hold of her. Both the voice mail on her cell phone, and the hall's are constantly full, and it takes days for them to get back to you. They had originally double booked our date, but gave us a pretty good discount to move to Friday. When we signed out contract and put our deposit down, we told them that we wanted a pig roast, it wasn't until 7 days before the wedding that they told us we would have to get our own pig roaster, and we had problems getting ahold of them about it. Finally 2 days before the wedding, someone called us back and told us that they got one, but we would have to pay them for it the night of the reception. Then they called us 45 minutes before the ceremony started to tell us that they would only take cash for it, when we had a check all written out. GRR, who has time to run to the ATM then??? The service and attitude was extremely poor. I (the bride) was dumping ashtrays for my guests, and picking up empty glasses to return to the bar. When I said something to the manager about it, she told me "It's not her job to wash glasses" and the bartender that was at the Tiki Bar - that we paid extra for - said that I "should tell my guests to bring their glasses back with them". I was really amazed by their rudeness. They had pulled everyones champagne glasses when they went up to the buffet, when we had 2 other people to give toasts. I could go on, but I'm sure you get my point, it was a horrible experience, and I wouldn't recommend this place to anyone.

0
★☆☆☆☆

We had our wedding here on August 21st, and I'll"ll cover the good first....The venue is small, good for intimate receptions, the outdoor patio was loved by our guests, and the food was delicious by all accounts.

The BAD - Like the other reviewer had said getting ahold of someone is pretty much impossible. From my understanding the managers children have health issues, and you can never get a hold of her. Both the voice mail on her cell phone, and the hall's are constantly full, and it takes days for them to get back to you. They had originally double booked our date, but gave us a pretty good discount to move to Friday. When we signed out contract and put our deposit down, we told them that we wanted a pig roast, it wasn't until 7 days before the wedding that they told us we would have to get our own pig roaster, and we had problems getting ahold of them about it. Finally 2 days before the wedding, someone called us back and told us that they got one, but we would have to pay them for it the night of the reception. Then they called us 45 minutes before the ceremony started to tell us that they would only take cash for it, when we had a check all written out. GRR, who has time to run to the ATM then??? The service and attitude was extremely poor. I (the bride) was dumping ashtrays for my guests, and picking up empty glasses to return to the bar. When I said something to the manager about it, she told me "It's not her job to wash glasses" and the bartender that was at the Tiki Bar - that we paid extra for - said that I "should tell my guests to bring their glasses back with them". I was really amazed by their rudeness. They had pulled everyones champagne glasses when they went up to the buffet, when we had 2 other people to give toasts. I could go on, but I'm sure you get my point, it was a horrible experience, and I wouldn't recommend this place to anyone.

Pros: Great Patio

Cons: Bad Management

 

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