Aqua America Inc

★☆☆☆☆
  • 762 W Lancaster Ave

    Bryn Mawr, PA 19010

    Map & Directions
  • 610-527-8000

Professional Services

Professional Services
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I would rate them negative zero! Poor representative,ignorant even their manager is very unprofessional. Don't let them to shut off ur water else u ll be in a big mess with them. When my kids' mom water shut off,I immediately went ahead to make an online bank payment. After two business day,I called my bank to confirmed them,then I called Aqua to tell them that their payment was processed. Rose one of the customers representative asked me to gave her my number to get bck at me. They never called me bck. I called them bck after two days n they finally called me bck told the service ll be installed the next day

1
★☆☆☆☆

I would rate them negative zero! Poor representative,ignorant even their manager is very unprofessional. Don't let them to shut off ur water else u ll be in a big mess with them. When my kids' mom water shut off,I immediately went ahead to make an online bank payment. After two business day,I called my bank to confirmed them,then I called Aqua to tell them that their payment was processed. Rose one of the customers representative asked me to gave her my number to get bck at me. They never called me bck. I called them bck after two days n they finally called me bck told the service ll be installed the next day

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I wish I could rate Aqua America with negative stars. Aqua America has the worst customer service I have seen.

Because our builder didn't cancel their account for the water service to our residence, Aqua America would not allow us to switch it to our name. They wouldn't let us pay the builder's bill for our house or anything. They were uncooperative and unsympathic to the fact that we couldn't get in touch with our builder. When the builder didn't pay our bill, Aqua America cut off our water service. When we contacted them to get it started, they wouldn't work with us at all. They needed forms from the builder, etc. When we finally got ahold of someone that seemed like they gave a darn, she asked us to send our application directly to her and she would get it turned on "in a day or two." When the water still wasn't turned on, we called. They said, "well, we need proof of your closing to know when you were responsible for the water at this property." What?!? First, couldn't you call us to let us know this two days ago? Second, shouldn't you tell people this is a requirement with the application. As it turns out, no one else had to do this; just us. Now, we have to wait for two working days, which lands Monday (so we get to wait over the weekend too) to hopefully get water. What a crock of crap! Avoid Aqua America at all costs. As much as they charge, it will pay off to drill a well in just a few years anyway!

We have talked to many, many people at Aqua America, and we have experienced belittlement, swearing, attitude, and multiple hang ups. While I usually say employees like this aren't good representations of their companies, I would have to say that of all I have learned of Aqua America, these types of disrespect are a perfect representation of Aqua America.

On another note, anyone know a good well digger?

1
★☆☆☆☆

I wish I could rate Aqua America with negative stars. Aqua America has the worst customer service I have seen.

Because our builder didn't cancel their account for the water service to our residence, Aqua America would not allow us to switch it to our name. They wouldn't let us pay the builder's bill for our house or anything. They were uncooperative and unsympathic to the fact that we couldn't get in touch with our builder. When the builder didn't pay our bill, Aqua America cut off our water service. When we contacted them to get it started, they wouldn't work with us at all. They needed forms from the builder, etc. When we finally got ahold of someone that seemed like they gave a darn, she asked us to send our application directly to her and she would get it turned on "in a day or two." When the water still wasn't turned on, we called. They said, "well, we need proof of your closing to know when you were responsible for the water at this property." What?!? First, couldn't you call us to let us know this two days ago? Second, shouldn't you tell people this is a requirement with the application. As it turns out, no one else had to do this; just us. Now, we have to wait for two working days, which lands Monday (so we get to wait over the weekend too) to hopefully get water. What a crock of crap! Avoid Aqua America at all costs. As much as they charge, it will pay off to drill a well in just a few years anyway!

We have talked to many, many people at Aqua America, and we have experienced belittlement, swearing, attitude, and multiple hang ups. While I usually say employees like this aren't good representations of their companies, I would have to say that of all I have learned of Aqua America, these types of disrespect are a perfect representation of Aqua America.

On another note, anyone know a good well digger?

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