My parents had a problem with this companys service a few years back, too. They ordered a sink for a bathroom remodel and were not satisfied with the product when it arrived. Bath Kitchen & Tile refused to take it back or remedy the situation. The sink is still in my parents basement, and they had to buy another sink to finish the job. FYI??
Pros: There are other companies from which to choose in Delaware.
Cons: Satisfaction is definitely NOT 100% guaranteed.