Rivergate Pet Emergency Clinic

★★★☆☆

About Rivergate Pet Emergency Clinic

Pets & Animals

Pets & Animals
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2.7708 48
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Me and my daughter had to put our dog to sleep on Sunday morning. The doctor told us there was no guarantee she would have not make it through the surgery. So we put her to sleep she went peacefully and that has gave me such peace and

3
★★★★★

Me and my daughter had to put our dog to sleep on Sunday morning. The doctor told us there was no guarantee she would have not make it through the surgery. So we put her to sleep she went peacefully and that has gave me such peace and

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My beloved puppy was hit by a car at 10pm last week. This place seemed to be my only choice at the time. they wanted $85 before they would even look at him, and "suggested" tht I pay $754 for what they called comprehensive care (or at

3
★★★★★

My beloved puppy was hit by a car at 10pm last week. This place seemed to be my only choice at the time. they wanted $85 before they would even look at him, and "suggested" tht I pay $754 for what they called comprehensive care (or at

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I've had two interactions with this clinic. The first time, my dog had an anaphylactic reaction to yellow jacket stings. She'd had a reaction once before, and we knew she needed more than Benadryl, so we took her to the the Rivergate Clinic (it was a weekend night). They gave her the shot she needed and got us on our way and Mae on her way to recovery.\nMy second interaction was when Mae ate some Play Doh. I knew Play Doh had high salt content and read mixed reviews online as to whether or not it could cause sodium toxicity and death. I called the Rivergate Clinic to ask if I should induce vomiting. In the past, I've called other emergency vets who have refused to give advice over the phone. I was pleasantly surprised at how thorough and helpful this clinic was! The receptionist took the information and Mae's weight and asked the vet if I needed to do anything. She returned and said that Mae would've had to have eaten 20 oz of Play Doh to need to do anything about it. She said it wouldn't hurt to mention it to our vet if we were there in the near future and that they might check her blood levels and just to watch for vomiting or abnormal stools.

2
★★★★★

I've had two interactions with this clinic. The first time, my dog had an anaphylactic reaction to yellow jacket stings. She'd had a reaction once before, and we knew she needed more than Benadryl, so we took her to the the Rivergate Clinic (it was a weekend night). They gave her the shot she needed and got us on our way and Mae on her way to recovery.\nMy second interaction was when Mae ate some Play Doh. I knew Play Doh had high salt content and read mixed reviews online as to whether or not it could cause sodium toxicity and death. I called the Rivergate Clinic to ask if I should induce vomiting. In the past, I've called other emergency vets who have refused to give advice over the phone. I was pleasantly surprised at how thorough and helpful this clinic was! The receptionist took the information and Mae's weight and asked the vet if I needed to do anything. She returned and said that Mae would've had to have eaten 20 oz of Play Doh to need to do anything about it. She said it wouldn't hurt to mention it to our vet if we were there in the near future and that they might check her blood levels and just to watch for vomiting or abnormal stools.

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On Saturday evening, I decided that my cat needed to see a vet immediately. I'm new to the area, and found this clinic via Google. The receptionist took some basic information, and moved us into an examination room immediately. A tech was in almost immediately, and Dr. Stacy Smith came in very shortly thereafter. She examined Pasha thoroughly, and then explained what she found, and what she wanted to do. \n\nA tech came in with a breakdown of the costs, and it was simply more than I could afford. Dr Smith returned, we talked more, and came up with an affordable, and I beleive medically sound solution.\n\nWhen i came back the next evening either to pick her up or determine a further course of action. Her condition was virtually unchanged, barring the fact that she was no longer as dehydrated. Dr. April Smith explained what she believed the situation was, and what my options were. Most of what she discussed involved follow-up with a private vet, i.e., options that would provide no income to the clinic. In response to my questions , she indicated that Pasha was very ill, and that no matter how much money I chose to spend, there was very little chance of her recovering to a quality life. \n\nAt that point I decided to have her put to sleep. Dr. Smith was extremely compassionate, and indicated that she thought it was the best choice under the circumstances. One of the techs indicated that she had looked after Pasha all day and had seen no movement, and that she thought I was doing the right thing. They allowed me all the time I wanted alone with Pasha before she was euthanized. They allowed me to hold her as the injection was delivered. They allowed me to stay alone in the room with Pasha until I was ready to leave. Dr Smith hugged me.\n\nI spent about $1,300.00 for one night's Intensive care. It's expensive, but emergency and intensive care are both always expensive. I appreciated the fact that they told me ahead of time what the cost would be. This allowed me to make informed decisions. \n\nIn short, I have no complaints at all regarding my experience there. I found the staff to be both competent and compassionate. I feel comfortable that I gave my beloved Pasha the best care that I could.

2
★★★★★

On Saturday evening, I decided that my cat needed to see a vet immediately. I'm new to the area, and found this clinic via Google. The receptionist took some basic information, and moved us into an examination room immediately. A tech was in almost immediately, and Dr. Stacy Smith came in very shortly thereafter. She examined Pasha thoroughly, and then explained what she found, and what she wanted to do. \n\nA tech came in with a breakdown of the costs, and it was simply more than I could afford. Dr Smith returned, we talked more, and came up with an affordable, and I beleive medically sound solution.\n\nWhen i came back the next evening either to pick her up or determine a further course of action. Her condition was virtually unchanged, barring the fact that she was no longer as dehydrated. Dr. April Smith explained what she believed the situation was, and what my options were. Most of what she discussed involved follow-up with a private vet, i.e., options that would provide no income to the clinic. In response to my questions , she indicated that Pasha was very ill, and that no matter how much money I chose to spend, there was very little chance of her recovering to a quality life. \n\nAt that point I decided to have her put to sleep. Dr. Smith was extremely compassionate, and indicated that she thought it was the best choice under the circumstances. One of the techs indicated that she had looked after Pasha all day and had seen no movement, and that she thought I was doing the right thing. They allowed me all the time I wanted alone with Pasha before she was euthanized. They allowed me to hold her as the injection was delivered. They allowed me to stay alone in the room with Pasha until I was ready to leave. Dr Smith hugged me.\n\nI spent about $1,300.00 for one night's Intensive care. It's expensive, but emergency and intensive care are both always expensive. I appreciated the fact that they told me ahead of time what the cost would be. This allowed me to make informed decisions. \n\nIn short, I have no complaints at all regarding my experience there. I found the staff to be both competent and compassionate. I feel comfortable that I gave my beloved Pasha the best care that I could.

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I took my 3 month old baby ferret here a few weeks ago when I found him lying in his bed unresponsive and limp. My usual vet is Dr. Corwin at Airport Animal Clinic, and he is incredible, whether your pet is an exotic or not. Unfortunately, it was the weekend, and his office was closed. This was the only other place I could find that would see a ferret. Once I got there and checked in, I waited for almost **15 MINUTES** while my baby lay against my chest, not blinking or moving, taking irratic deep breaths, producing bloody stools all over himself and me. Once the vet finally called us back, she told me he was dying. OBVIOUSLY, do something about it, that's your job! Then she left the room, and ANOTHER 15 minutes went by, while my baby is taking fewer and fewer breaths. All throughout this process, *none* of the things she should have been doing were done. He was severely dehydrated, but they waited until after taking x-rays to even bother giving him fluids. Then he started seizuring due to low blood sugar, but of course these idiots didn't think of that, they just gave him a sedative. While all this was happening, I was out in the waiting room, under the impression that they were doing everything they could. They called me back when he finally stopped breathing, and I just had to stand there and watch him die until his heart stopped. I feel no hesitation in saying that they helped him die, if not caused it. This whole ordeal cost me $800. I paid nearly a grand to watch my sweet little ferret die suffering on a cold metal table. I have no problem paying whatever it costs for good, quality pet health care. But this was unethical, cruel, and heartless. When this clinic sent their report to my regular vet, he said he crumpled it up in frustration and anger. He was so appalled at what they did or rather didn't do for my baby.\n\nSo the point is, if you value your pet's life, if you don't want to pay people to basically stand by and let them die, then DO NOT, I repeat DO NOT, go here.

0
★☆☆☆☆

I took my 3 month old baby ferret here a few weeks ago when I found him lying in his bed unresponsive and limp. My usual vet is Dr. Corwin at Airport Animal Clinic, and he is incredible, whether your pet is an exotic or not. Unfortunately, it was the weekend, and his office was closed. This was the only other place I could find that would see a ferret. Once I got there and checked in, I waited for almost **15 MINUTES** while my baby lay against my chest, not blinking or moving, taking irratic deep breaths, producing bloody stools all over himself and me. Once the vet finally called us back, she told me he was dying. OBVIOUSLY, do something about it, that's your job! Then she left the room, and ANOTHER 15 minutes went by, while my baby is taking fewer and fewer breaths. All throughout this process, *none* of the things she should have been doing were done. He was severely dehydrated, but they waited until after taking x-rays to even bother giving him fluids. Then he started seizuring due to low blood sugar, but of course these idiots didn't think of that, they just gave him a sedative. While all this was happening, I was out in the waiting room, under the impression that they were doing everything they could. They called me back when he finally stopped breathing, and I just had to stand there and watch him die until his heart stopped. I feel no hesitation in saying that they helped him die, if not caused it. This whole ordeal cost me $800. I paid nearly a grand to watch my sweet little ferret die suffering on a cold metal table. I have no problem paying whatever it costs for good, quality pet health care. But this was unethical, cruel, and heartless. When this clinic sent their report to my regular vet, he said he crumpled it up in frustration and anger. He was so appalled at what they did or rather didn't do for my baby.\n\nSo the point is, if you value your pet's life, if you don't want to pay people to basically stand by and let them die, then DO NOT, I repeat DO NOT, go here.

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I took my poor baby there to be treated and they acted as if I were stupid! Dr. Stacy Smith was the the doctor who was on and she went out of her way to make me feel bad for not having the money to treat my pet. She had her techs come into my room so many times with different prices of treatment. It was a joke and a horrible thing to put me and my baby through. Her techs were horrible and smelled very bad. One of them had long nasty hair and a very bad odor.
There was one tech named Izzie? who was the only nice thing about the experience. She seemed to care and understood my money issues and she did not smell. She did not rush me and made me feel better. She was the only one who cared, and that is sad. She wrapped my baby up for me just as I wanted her to be and also cut some hair for me to keep. She even hugged me and really cared. Everyone there shoud take a lesson from her.
Shame on the doctor Stacy Smith and her smelly techs. They should never be allowed to touch pets! Stay far away from this place!! MY baby died because they only care about money and then they make you feel bad if you can not afford to treat your pet!

1
★☆☆☆☆

I took my poor baby there to be treated and they acted as if I were stupid! Dr. Stacy Smith was the the doctor who was on and she went out of her way to make me feel bad for not having the money to treat my pet. She had her techs come into my room so many times with different prices of treatment. It was a joke and a horrible thing to put me and my baby through. Her techs were horrible and smelled very bad. One of them had long nasty hair and a very bad odor.
There was one tech named Izzie? who was the only nice thing about the experience. She seemed to care and understood my money issues and she did not smell. She did not rush me and made me feel better. She was the only one who cared, and that is sad. She wrapped my baby up for me just as I wanted her to be and also cut some hair for me to keep. She even hugged me and really cared. Everyone there shoud take a lesson from her.
Shame on the doctor Stacy Smith and her smelly techs. They should never be allowed to touch pets! Stay far away from this place!! MY baby died because they only care about money and then they make you feel bad if you can not afford to treat your pet!

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.

I took my poor baby there to be treated and they acted as if I were stupid! Dr. Stacy Smith was the the doctor who was on and she went out of her way to make me feel bad for not having the money to treat my pet. She had her techs come into my room so many times with different prices of treatment. It was a joke and a horrible thing to put me and my baby through. Her techs were horrible and smelled very bad. One of them had long nasty hair and a very bad odor. \r\nThere was one tech named Izzie? who was the only nice thing about the experience. She seemed to care and understood my money issues and she did not smell. She did not rush me and made me feel better. She was the only one who cared, and that is sad. She wrapped my baby up for me just as I wanted her to be and also cut some hair for me to keep. She even hugged me and really cared. Everyone there shoud take a lesson from her. \r\nShame on the doctor Stacy Smith and her smelly techs. They should never be allowed to touch pets! Stay far away from this place!! MY baby died because they only care about money and then they make you feel bad if you can not afford to treat your pet!\r\n\r\n

0
★☆☆☆☆

I took my poor baby there to be treated and they acted as if I were stupid! Dr. Stacy Smith was the the doctor who was on and she went out of her way to make me feel bad for not having the money to treat my pet. She had her techs come into my room so many times with different prices of treatment. It was a joke and a horrible thing to put me and my baby through. Her techs were horrible and smelled very bad. One of them had long nasty hair and a very bad odor. \r\nThere was one tech named Izzie? who was the only nice thing about the experience. She seemed to care and understood my money issues and she did not smell. She did not rush me and made me feel better. She was the only one who cared, and that is sad. She wrapped my baby up for me just as I wanted her to be and also cut some hair for me to keep. She even hugged me and really cared. Everyone there shoud take a lesson from her. \r\nShame on the doctor Stacy Smith and her smelly techs. They should never be allowed to touch pets! Stay far away from this place!! MY baby died because they only care about money and then they make you feel bad if you can not afford to treat your pet!\r\n\r\n

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My dog collapsed suddenly with what turned out to be a mass on her spleen and on her heart. The staff did a great job giving me the difficult details I needed in a compassionate way.\n\nI had to decide to put her down. It was a very difficult night with difficult decisions to say the least. I couldn't ask for better people to help guide me through it.\n\nMost of all, I'm grateful they gave my pet a comfortable last hour.

2
★★★★★

My dog collapsed suddenly with what turned out to be a mass on her spleen and on her heart. The staff did a great job giving me the difficult details I needed in a compassionate way.\n\nI had to decide to put her down. It was a very difficult night with difficult decisions to say the least. I couldn't ask for better people to help guide me through it.\n\nMost of all, I'm grateful they gave my pet a comfortable last hour.

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I have lived in several areas of the country, and my experience with animal emergency clinics has not overall been positive. I was very pleased with my experience at Rivergate Pet Emergency Clinic. One of my male pit bulls had escaped from his kennel and was attacked by the other, suffering expensive bite wounds. I brought both dogs for treatment. I found the basic charge ($85 per animal, as compared to about $40 for a regular daytime vet appointment at most clinics) to be quite reasonable. Dr. Chad Givens was the attending vet. The treatment was conservative. In Dr. Givens's opinion, both dogs had likely sustained fractures; however, when I asked whether an x-ray would change the treatment, we mutually decided that incurring the expense of an x-ray was unnecessary. Both dogs were prescribed antibiotics, I was advised to clean the wounds twice daily with Betadine and apply warm compresses. No unnecessary or expensive treatment was recommended. The staff was pleasant and helpful, and I was particularly impressed with Dr. Givens.

2
★★★★★

I have lived in several areas of the country, and my experience with animal emergency clinics has not overall been positive. I was very pleased with my experience at Rivergate Pet Emergency Clinic. One of my male pit bulls had escaped from his kennel and was attacked by the other, suffering expensive bite wounds. I brought both dogs for treatment. I found the basic charge ($85 per animal, as compared to about $40 for a regular daytime vet appointment at most clinics) to be quite reasonable. Dr. Chad Givens was the attending vet. The treatment was conservative. In Dr. Givens's opinion, both dogs had likely sustained fractures; however, when I asked whether an x-ray would change the treatment, we mutually decided that incurring the expense of an x-ray was unnecessary. Both dogs were prescribed antibiotics, I was advised to clean the wounds twice daily with Betadine and apply warm compresses. No unnecessary or expensive treatment was recommended. The staff was pleasant and helpful, and I was particularly impressed with Dr. Givens.

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Having brought my 4 year old English Cocker Spaniel to this place, I never would have thought there could be a vet clinic whose sole concern was paying in advance prior to a diagnosis (really!). My wife and I brought our dog there after hours because he suddenly had an issue with his feces and blood. We only made it to the receptionist because after her attitude, we could only imagine what the rest of the staff would be like. It wasn't even an issue of whether we could pay or not. This person was only concerned with our $197 payment and nothing else!Their evening receptionist would be much better suited to work in a prison (or worse if there is) because her people skills\n are terrible. As for their knowledge or ability to treat \nanimals, I WILL never know! By the way, the first thing the \nfollowing morning, we took our dog to the Critter Clinic in \nGallatin where we were treated as if we were the only \none's in there. Excellent staff and Dr. As for the rest of you\n who have posted your negative experiences with this \nplace, I think that you were scammed. And yes, I do believe many, if not all positive reviews posted on here came from the staff. \nPros: I won't be back. \nCons: the entire staff perhaps

0
★☆☆☆☆

Having brought my 4 year old English Cocker Spaniel to this place, I never would have thought there could be a vet clinic whose sole concern was paying in advance prior to a diagnosis (really!). My wife and I brought our dog there after hours because he suddenly had an issue with his feces and blood. We only made it to the receptionist because after her attitude, we could only imagine what the rest of the staff would be like. It wasn't even an issue of whether we could pay or not. This person was only concerned with our $197 payment and nothing else!Their evening receptionist would be much better suited to work in a prison (or worse if there is) because her people skills\n are terrible. As for their knowledge or ability to treat \nanimals, I WILL never know! By the way, the first thing the \nfollowing morning, we took our dog to the Critter Clinic in \nGallatin where we were treated as if we were the only \none's in there. Excellent staff and Dr. As for the rest of you\n who have posted your negative experiences with this \nplace, I think that you were scammed. And yes, I do believe many, if not all positive reviews posted on here came from the staff. \nPros: I won't be back. \nCons: the entire staff perhaps

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Please do not bring your pet to this office. I felt pressured into authorizing what they call ""Emergency Treatment"" at $671.00, without time to think, and without the vet discussing alternatives to costly diagnosis and treatment. I acted with my heart initially and approved the ""emergency treatment"", however when I was told that they still did not know for sure what was wrong with my cat, and that it would be a minimum of $1000.00 more in tests, and a ""lifetime of treatment"" for the cat, I made the heart wrenching decision to euthanize. When I asked why euthanasia was not discussed as an option to treatment, she replied ?We do not discuss it, as we assume that MOST people want to save their animals?. Well, I am MOST people, and believe me, if I could have afforded to save my cat, I would have. I received no sympathy from the vet, who appeared indignant with my decision. Stand clear of this vet. Better she should work with animals, as she has ZERO people skills.\n\n

0
★☆☆☆☆

Please do not bring your pet to this office. I felt pressured into authorizing what they call ""Emergency Treatment"" at $671.00, without time to think, and without the vet discussing alternatives to costly diagnosis and treatment. I acted with my heart initially and approved the ""emergency treatment"", however when I was told that they still did not know for sure what was wrong with my cat, and that it would be a minimum of $1000.00 more in tests, and a ""lifetime of treatment"" for the cat, I made the heart wrenching decision to euthanize. When I asked why euthanasia was not discussed as an option to treatment, she replied ?We do not discuss it, as we assume that MOST people want to save their animals?. Well, I am MOST people, and believe me, if I could have afforded to save my cat, I would have. I received no sympathy from the vet, who appeared indignant with my decision. Stand clear of this vet. Better she should work with animals, as she has ZERO people skills.\n\n

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I noticed my cat had tapeworm and found an over the counter remedy at TSC. The drug was praziquantel and was in a little bottle of three tablets. I gave the cat one tablet on Saturday. By Monday the cat was lethargic and by Tuesday he was having extreme nausea and was in really bad shape when I came in from work. I had taken one of my dogs to the Rivergate Pet Emergency Clinic ion the past and they prescribed some antibiotics and he turned out good so I decided to take Whiskers the cat theree to see if they could help him too. We arrived there at 8pm or so with the cat and the meds I gave him. They told me he was really ill and asked if I wanted to opt for full emergency treatment. Long story short is that the cat had most every known side effect from praziquantel (which the vet said repeatedly had nothing to do with my cats condition) jauntice being the chief symptom he had...and thast I really needed to rule out FeLV (luekemia) and FIV (feline immuniodeficiency) neither of which he had symptoms as it turns out. So after his apparent ""positive"" FIV test and jauntice (which was ""accute"" she admitted) I had the cat euthanized. My dead cat is buried in the back yard partly because of my ignorance to his situation but mostly due to the complete and utter lack of proper care and diagnosis from this pet care provider. DVM Moore NEVER addressed the symptoms but instead was far more interested in a blood test to ""rule out"" FeLV and FIV. If you care about your animals please take my advice and stay as far away from the these idiots as possible.

0
★☆☆☆☆

I noticed my cat had tapeworm and found an over the counter remedy at TSC. The drug was praziquantel and was in a little bottle of three tablets. I gave the cat one tablet on Saturday. By Monday the cat was lethargic and by Tuesday he was having extreme nausea and was in really bad shape when I came in from work. I had taken one of my dogs to the Rivergate Pet Emergency Clinic ion the past and they prescribed some antibiotics and he turned out good so I decided to take Whiskers the cat theree to see if they could help him too. We arrived there at 8pm or so with the cat and the meds I gave him. They told me he was really ill and asked if I wanted to opt for full emergency treatment. Long story short is that the cat had most every known side effect from praziquantel (which the vet said repeatedly had nothing to do with my cats condition) jauntice being the chief symptom he had...and thast I really needed to rule out FeLV (luekemia) and FIV (feline immuniodeficiency) neither of which he had symptoms as it turns out. So after his apparent ""positive"" FIV test and jauntice (which was ""accute"" she admitted) I had the cat euthanized. My dead cat is buried in the back yard partly because of my ignorance to his situation but mostly due to the complete and utter lack of proper care and diagnosis from this pet care provider. DVM Moore NEVER addressed the symptoms but instead was far more interested in a blood test to ""rule out"" FeLV and FIV. If you care about your animals please take my advice and stay as far away from the these idiots as possible.

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I am so glad to have an emergency clinic this close to my house. My sweet cat Lenny, who is a 6 year old bundle of energy, began having trouble breathing after disappearing for 2 days so I took him straight in to have him checked out. The vet took extra time in the exam room to discuss the possibilities of what could be going on, and made sure I felt comfortable with the plan for Lenny. Lenny had asthma and I really think the vet saved his life. The overall bill was pricey, but it was completely worth it to see Lenny get better and I really feel like Lenny and I were both treated very well. I would recommend this place to anyone.

5
★★★★★

I am so glad to have an emergency clinic this close to my house. My sweet cat Lenny, who is a 6 year old bundle of energy, began having trouble breathing after disappearing for 2 days so I took him straight in to have him checked out. The vet took extra time in the exam room to discuss the possibilities of what could be going on, and made sure I felt comfortable with the plan for Lenny. Lenny had asthma and I really think the vet saved his life. The overall bill was pricey, but it was completely worth it to see Lenny get better and I really feel like Lenny and I were both treated very well. I would recommend this place to anyone.

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Took our dog to this Pet ER??? to have her checked out for dirrhea. When I called to see what we would need to do was told right off the top that the cost just for the visit would be $85.50 and any other exams would be added. The Vet exhamined our pet and after doing blood work to the tune of $225.00 was told she had pancreatitis and would need to stay overnight, get IV fluids as she was dehydrated and some antibiotics. The estimated cost would be $900.00. When I told the Vet this was a rip off we asked about an alternative. Was then told they could give her IVs, an antibiotic injection and medication to take home. With the blood work, the IV, the injection and the take home medication this cost us $351.00 plus the $84.50. A trip to a hospital ER would not have cost this much for what was done. I would not recommend this clinic to anyone.

1
★☆☆☆☆

Took our dog to this Pet ER??? to have her checked out for dirrhea. When I called to see what we would need to do was told right off the top that the cost just for the visit would be $85.50 and any other exams would be added. The Vet exhamined our pet and after doing blood work to the tune of $225.00 was told she had pancreatitis and would need to stay overnight, get IV fluids as she was dehydrated and some antibiotics. The estimated cost would be $900.00. When I told the Vet this was a rip off we asked about an alternative. Was then told they could give her IVs, an antibiotic injection and medication to take home. With the blood work, the IV, the injection and the take home medication this cost us $351.00 plus the $84.50. A trip to a hospital ER would not have cost this much for what was done. I would not recommend this clinic to anyone.

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I have been here twice in 2007, the first time was the Vet was very good. She was caring and seemed to know what she was doing... I went to this vet due to yearly vaccines that should not be given to indoor only cats!!!! My cat's face blew up like a balloon, she was not breathing well, and is now an asthmatic! after having her 4th yearly cycle of unneeded shots! Shots should be done ONLY every 3 yrs!!!! if that! Please never have the shots late in the evening or leave your pet alone after getting vaccines! Thats what happened to my sweet cat! She had never had a reaction prior to this and it was with the DR GRAHAM's clinic, I have switched vets. The second visit, another vet gave my cat a steroid shot in my cats right thigh/leg... My CAT YELPED (which has never happened before)!!!!!! MY POOR CAT COULD NOT WALK ON THAT LEG FOR DAYS!!! SHE CAUSED MY CATS LEG TO BE HURT AND UNUSABLE FOR 3 DAYS! I CALLED AS SOON AS I GOT HOME WITH MY CAT HOME AND NOTICED THE PROBLEM AND THE VET ACTED LIKE SHE DID NOTHING WRONG! WOW WHAT A BLATANT COVER YOUR ASS ACTION! SO SAD! DIDNT TELL ME WHAT TO DO FOR HER JUST DENIED DOING ANY WRONG! WOW... THAT WAS BY THE VET WHO INJECTED HER!! SO IF YOUR CAT OR DOG GETS A SHOT THERE OR ANYWHERE, MAKE IT WALK TO YOU ON THE FLOOR SO YOU KNOW IT WASN'T INJURED! Accidents happen, but at least vets should take responsibility for their actions! First the vaccines causing the permanent lung damage! and the steroid shot to treat the vaccine reaction! Also, if your cat coughs...(as if it's a hair ball) and no hair ball comes out!... it could be ASTHMA.!.. if so... Be careful with future vaccines! Also, NEVER get more then ONE vaccine at a time in a cat or small dog ESPECIALLY!!!!! Look into only vaccinating every 3 years if possible... these vaccines are dangerous and each year they are different, with different antibodies that could cause damage to your precious fur babies! If your vet insists on yearly vaccines, they are practicing BAD MEDICINE! BEWARE!!!! Do your homework!

1
★★☆☆☆

I have been here twice in 2007, the first time was the Vet was very good. She was caring and seemed to know what she was doing... I went to this vet due to yearly vaccines that should not be given to indoor only cats!!!! My cat's face blew up like a balloon, she was not breathing well, and is now an asthmatic! after having her 4th yearly cycle of unneeded shots! Shots should be done ONLY every 3 yrs!!!! if that! Please never have the shots late in the evening or leave your pet alone after getting vaccines! Thats what happened to my sweet cat! She had never had a reaction prior to this and it was with the DR GRAHAM's clinic, I have switched vets. The second visit, another vet gave my cat a steroid shot in my cats right thigh/leg... My CAT YELPED (which has never happened before)!!!!!! MY POOR CAT COULD NOT WALK ON THAT LEG FOR DAYS!!! SHE CAUSED MY CATS LEG TO BE HURT AND UNUSABLE FOR 3 DAYS! I CALLED AS SOON AS I GOT HOME WITH MY CAT HOME AND NOTICED THE PROBLEM AND THE VET ACTED LIKE SHE DID NOTHING WRONG! WOW WHAT A BLATANT COVER YOUR ASS ACTION! SO SAD! DIDNT TELL ME WHAT TO DO FOR HER JUST DENIED DOING ANY WRONG! WOW... THAT WAS BY THE VET WHO INJECTED HER!! SO IF YOUR CAT OR DOG GETS A SHOT THERE OR ANYWHERE, MAKE IT WALK TO YOU ON THE FLOOR SO YOU KNOW IT WASN'T INJURED! Accidents happen, but at least vets should take responsibility for their actions! First the vaccines causing the permanent lung damage! and the steroid shot to treat the vaccine reaction! Also, if your cat coughs...(as if it's a hair ball) and no hair ball comes out!... it could be ASTHMA.!.. if so... Be careful with future vaccines! Also, NEVER get more then ONE vaccine at a time in a cat or small dog ESPECIALLY!!!!! Look into only vaccinating every 3 years if possible... these vaccines are dangerous and each year they are different, with different antibodies that could cause damage to your precious fur babies! If your vet insists on yearly vaccines, they are practicing BAD MEDICINE! BEWARE!!!! Do your homework!

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Everyone is telling the truth about this place... I just left. NEVER EVER want to take your pet there. Dr. Moore (young female) is absolutey horrible and is not qualified to take care of your pet. I truly believe the "good" reviews on here are simply created by the staff. Notice the ones who say they love it say they've been there four times. It's unlikely you need emergency care four times? And, others say they drove SO far to get there - it's just not realistic. I believe they are fake reviews. Most of the good reviews are not by people who can be contacted. Take notice of that. Take your pet to the petsmart clinic. I just had the absolute worst experience ever with the place on Glancy and Meadowlark. The Vet did not seem experienced at all. When I said he has... green puss pouring out his mouth- I am sure he needs some sort of antibiotics she said it's probably just green vomit from something he ate. WHAT? Any idiot knows the difference between puss and vomit (as gross as that sounds). I said he's acting like he can't hear. He wont respond to me. She never even lifted his ear to check inside. When she was done I had to keep questioning are you going to check this - I said I just paid you $100 (the same amount I would pay at an actual emergency room if I were sick) can you please give him a more thorough exam. She replies we really need to do some blood work - I say fine... $300 MORE to do that but wasn't willing to check his ears first. I was like NO WAY... I have no problem paying the fee to help my dog but not from someone who got her VET license from the internet. Do not believe these negative reviews are from people who can't afford service. I make plenty of money and could pay easily. I was too scared to pay knowing she was telling me the results. DO NOT GO THERE! It's a total rip off. I have had blood work done for $100 - they wanted $300 when it's so obvious from all the green puss he has some sort of infection. When I told her I was a bit disappointed in her exam she said Well that's all your going to get, sorry! When I left I realized they had doctored the paper work to squeeze in that they had checked his ears only AFTER I had complained to the tech. They actually forged info on the form to make it look like they had checked his ears when she never did. I plan to contact the BBB in the morning and may even file a claim in small claims for the mere PRINCIPLE of the matter!!!!! Don't go here! It's 100 to walk in the door but if there is anything wrong you will pay hundreds more to get some treatment. I've never seen anything like it.

1
★☆☆☆☆

Everyone is telling the truth about this place... I just left. NEVER EVER want to take your pet there. Dr. Moore (young female) is absolutey horrible and is not qualified to take care of your pet. I truly believe the "good" reviews on here are simply created by the staff. Notice the ones who say they love it say they've been there four times. It's unlikely you need emergency care four times? And, others say they drove SO far to get there - it's just not realistic. I believe they are fake reviews. Most of the good reviews are not by people who can be contacted. Take notice of that. Take your pet to the petsmart clinic. I just had the absolute worst experience ever with the place on Glancy and Meadowlark. The Vet did not seem experienced at all. When I said he has... green puss pouring out his mouth- I am sure he needs some sort of antibiotics she said it's probably just green vomit from something he ate. WHAT? Any idiot knows the difference between puss and vomit (as gross as that sounds). I said he's acting like he can't hear. He wont respond to me. She never even lifted his ear to check inside. When she was done I had to keep questioning are you going to check this - I said I just paid you $100 (the same amount I would pay at an actual emergency room if I were sick) can you please give him a more thorough exam. She replies we really need to do some blood work - I say fine... $300 MORE to do that but wasn't willing to check his ears first. I was like NO WAY... I have no problem paying the fee to help my dog but not from someone who got her VET license from the internet. Do not believe these negative reviews are from people who can't afford service. I make plenty of money and could pay easily. I was too scared to pay knowing she was telling me the results. DO NOT GO THERE! It's a total rip off. I have had blood work done for $100 - they wanted $300 when it's so obvious from all the green puss he has some sort of infection. When I told her I was a bit disappointed in her exam she said Well that's all your going to get, sorry! When I left I realized they had doctored the paper work to squeeze in that they had checked his ears only AFTER I had complained to the tech. They actually forged info on the form to make it look like they had checked his ears when she never did. I plan to contact the BBB in the morning and may even file a claim in small claims for the mere PRINCIPLE of the matter!!!!! Don't go here! It's 100 to walk in the door but if there is anything wrong you will pay hundreds more to get some treatment. I've never seen anything like it.

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They saved my dog's life; need I say more? If so, I'll mention that they were friendly, professional, prompt and caring. Although I hope I never have the need to revisit their emergency room, there is no doubt in my mind that R.gabe Pet E. Clinic is the only emergency service that will ever consider using. They were outstanding!

2
★★★★★

They saved my dog's life; need I say more? If so, I'll mention that they were friendly, professional, prompt and caring. Although I hope I never have the need to revisit their emergency room, there is no doubt in my mind that R.gabe Pet E. Clinic is the only emergency service that will ever consider using. They were outstanding!

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When I walked into my house after work and saw blood all over the basement and stairs leading to the main floor I panicked. One of my cats decided my humming bird food looked pretty tasty and apparently downed quite a bit. It made him severly sick and dehydrated. I rushed him to the emergency clinic and they saw to him right away. They gave him fluids and something to help his tummy and bowls settle and soon he was back to himself. This was last year. Just last night my precious baby, a 4 lb yorkie mix, was bit in the face by another dog. Her eye got the worst of it. The eyeball started sweeling immediately and then she went into shock. I called and let them know we were headed in. We waited only 5 minutes before we saw the doctor. They were so good with her and treated her eye. They even let us know if she started developing and other symptoms before they closed to just bring her in and they wouldn't charge extra for the exam. They are expensive but they are open when I need them the most. If it wasn't an emergency I could just go to my regular vet. They let you know upfront that the exam fee is $85 and always give you a quote for their services before they start treatment for your approval. I will continue to use and recommend their services as the opporitunity arises.

2
★★★★★

When I walked into my house after work and saw blood all over the basement and stairs leading to the main floor I panicked. One of my cats decided my humming bird food looked pretty tasty and apparently downed quite a bit. It made him severly sick and dehydrated. I rushed him to the emergency clinic and they saw to him right away. They gave him fluids and something to help his tummy and bowls settle and soon he was back to himself. This was last year. Just last night my precious baby, a 4 lb yorkie mix, was bit in the face by another dog. Her eye got the worst of it. The eyeball started sweeling immediately and then she went into shock. I called and let them know we were headed in. We waited only 5 minutes before we saw the doctor. They were so good with her and treated her eye. They even let us know if she started developing and other symptoms before they closed to just bring her in and they wouldn't charge extra for the exam. They are expensive but they are open when I need them the most. If it wasn't an emergency I could just go to my regular vet. They let you know upfront that the exam fee is $85 and always give you a quote for their services before they start treatment for your approval. I will continue to use and recommend their services as the opporitunity arises.

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All I can say is that we did not have the negative experience that many are posting on here. Our situation was also not as dire as some that have been described, and I understand that plays a part in the perception of the experience. We brought our dog in for a burst anal abscess, which was very scary for us at the time since we had no experience with the condition, but turned out to be not as serious as it looks. We were treated very fairly and felt like the bill for the exam, antibiotics and draining/cleaning his wound was quite fair for an "emergency" facility. It's going to be more expensive than your regular vet, just like going to the emergency room is more expensive than seeing your regular doctor, so just know that before you call ANY emergency clinic.

4
★★★★☆

All I can say is that we did not have the negative experience that many are posting on here. Our situation was also not as dire as some that have been described, and I understand that plays a part in the perception of the experience. We brought our dog in for a burst anal abscess, which was very scary for us at the time since we had no experience with the condition, but turned out to be not as serious as it looks. We were treated very fairly and felt like the bill for the exam, antibiotics and draining/cleaning his wound was quite fair for an "emergency" facility. It's going to be more expensive than your regular vet, just like going to the emergency room is more expensive than seeing your regular doctor, so just know that before you call ANY emergency clinic.

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Called at 5:30am due to min schnauzer possibly having bowel obstruction. This hospital is 45 mins away. Girl told me they closed at 7am no matter if they were in middle of procedure.

0
★☆☆☆☆

Called at 5:30am due to min schnauzer possibly having bowel obstruction. This hospital is 45 mins away. Girl told me they closed at 7am no matter if they were in middle of procedure.

Cons: made sure I knew it was $ 100 to waklk through the door

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I took my dog in and had to wait for more than an hour to see a vet- I was told that the cut in her side would cost 1200.00+++++ to treat. My poor dog was in pain and this person had the audacity to look me in the face and tell me it would cost 1200.00!! to put in stitches and treat her. \r\nWe were told frankly that they closed at 7 am so they would not break the agreement they has with the other vets to compete with them. I could not believe my ears........this person was telling me that the other vets got together and agreed not be open nights/weekends to refer business to this emergency clinic that closed during weekdays so they would would not compete with the other vets in the area. This is a serious violation of the ANTI-TRUST Laws!!!!!! Is there any representatives of the government listening??????????\r\nWe took our wonderful dog, still in pain to our vet in Scottsville Ky- the bill? 345.00- not 1200.00- These people are on the same level as the wall street guru's that caused our economic problems. they should be treated as such.

0
★☆☆☆☆

I took my dog in and had to wait for more than an hour to see a vet- I was told that the cut in her side would cost 1200.00+++++ to treat. My poor dog was in pain and this person had the audacity to look me in the face and tell me it would cost 1200.00!! to put in stitches and treat her. \r\nWe were told frankly that they closed at 7 am so they would not break the agreement they has with the other vets to compete with them. I could not believe my ears........this person was telling me that the other vets got together and agreed not be open nights/weekends to refer business to this emergency clinic that closed during weekdays so they would would not compete with the other vets in the area. This is a serious violation of the ANTI-TRUST Laws!!!!!! Is there any representatives of the government listening??????????\r\nWe took our wonderful dog, still in pain to our vet in Scottsville Ky- the bill? 345.00- not 1200.00- These people are on the same level as the wall street guru's that caused our economic problems. they should be treated as such.

Pros: open all night

Cons: Poor service, Rip Off prices, anti-competitive behaviour

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We arrived home one day to find our dog's head drooping off to one side, he could barely stand and his eyes were darting from side to side. We rushed him to the RPEC where he was diagnosed as having ""Old Dog Vestibular Syndrome."" We were told his symptoms should clear up in 24 hours or so and were sent home. He was no better the next morning so we called our regular vet who told us he probably had a bad ear infection and to bring him right in. One look in his ears confirmed the diagnosis and we were sent home with antibiotics and ointment. Our boy was better in a week or so. Our vet said that the ear infection could have spread to the brain if left untreated and could have resulted in death. After reading the symptoms of Old Dog Vestibular Syndrome, I see that the symptoms are similar to that of an inner ear infection, but why would they (the emergency vets) not have seen the infection when they looked into the dog's ears, as our vet did? I will not say I won't go back to this clinic because I live in a rural area, and it is the closest emergency clinic available to us, but I hope and pray I never am in the position to have to make the decision.

0
★☆☆☆☆

We arrived home one day to find our dog's head drooping off to one side, he could barely stand and his eyes were darting from side to side. We rushed him to the RPEC where he was diagnosed as having ""Old Dog Vestibular Syndrome."" We were told his symptoms should clear up in 24 hours or so and were sent home. He was no better the next morning so we called our regular vet who told us he probably had a bad ear infection and to bring him right in. One look in his ears confirmed the diagnosis and we were sent home with antibiotics and ointment. Our boy was better in a week or so. Our vet said that the ear infection could have spread to the brain if left untreated and could have resulted in death. After reading the symptoms of Old Dog Vestibular Syndrome, I see that the symptoms are similar to that of an inner ear infection, but why would they (the emergency vets) not have seen the infection when they looked into the dog's ears, as our vet did? I will not say I won't go back to this clinic because I live in a rural area, and it is the closest emergency clinic available to us, but I hope and pray I never am in the position to have to make the decision.

Pros: Open all night

Cons: Very expensive/Provided Wrong Diagnosis

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I had my dog there this past month, and Dr. Bauman killed my dog. Take this as a warning to all, stay away!!! They suck! They are way over priced! I would leave more details but my lawyer wants me to wait....I hope they all rot in hell for being so very careless with my baby. I cry every day, our hearts are broken. I do not know how my daughter will recover from loosing her best friend, and knowing it is because of a careless mistake on Dr. Baumans part. My REAL vet says that he will never use the rivergate pet emergency again.\r\n DO NOT TAKE YOUR DOG THERE or THEY WILL KILL IT!

0
★☆☆☆☆

I had my dog there this past month, and Dr. Bauman killed my dog. Take this as a warning to all, stay away!!! They suck! They are way over priced! I would leave more details but my lawyer wants me to wait....I hope they all rot in hell for being so very careless with my baby. I cry every day, our hearts are broken. I do not know how my daughter will recover from loosing her best friend, and knowing it is because of a careless mistake on Dr. Baumans part. My REAL vet says that he will never use the rivergate pet emergency again.\r\n DO NOT TAKE YOUR DOG THERE or THEY WILL KILL IT!

Pros: THEY HAVE TISSUE IN THE ROOMS.

Cons: THEY KILL YOUR PETS

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Some folks on here must have a personal grudge against someone in particular that works at Rivergate, because I have taken my dogs & cats up there many times over the years and have always gotten great service and never had a problem. The Vets are very honest and work hard hours to be there for your animals. It's an emergency clinic and alot of times emergencies are tragic and in some cases not even your own daytime vet could have saved your pet. These people would not have a diploma if they did not know what they were doing. Veternarian school is hard! I find it hard to believe that these people are in business for the sole purpose of mistreating your animals. They could just stay home and beat their kids behind closed doors and nobody would be the wiser. If you don't have the money to care for a pet, don't own one! Unlike people who have too many kids, they don't give you food stamps and welfare for the animals you own. You get what you pay for, AND Emergency Clinics provide a service that is a bit more expensive, but it is for emergencies. I am not rich but if my animal has an emergency, I expect to pay more money than for a non emergency. It is worth it to me. What if there were NO emergency clinics at all? Where would we be then?

2
★★★★★

Some folks on here must have a personal grudge against someone in particular that works at Rivergate, because I have taken my dogs & cats up there many times over the years and have always gotten great service and never had a problem. The Vets are very honest and work hard hours to be there for your animals. It's an emergency clinic and alot of times emergencies are tragic and in some cases not even your own daytime vet could have saved your pet. These people would not have a diploma if they did not know what they were doing. Veternarian school is hard! I find it hard to believe that these people are in business for the sole purpose of mistreating your animals. They could just stay home and beat their kids behind closed doors and nobody would be the wiser. If you don't have the money to care for a pet, don't own one! Unlike people who have too many kids, they don't give you food stamps and welfare for the animals you own. You get what you pay for, AND Emergency Clinics provide a service that is a bit more expensive, but it is for emergencies. I am not rich but if my animal has an emergency, I expect to pay more money than for a non emergency. It is worth it to me. What if there were NO emergency clinics at all? Where would we be then?

Pros: OPEN AFTER HOURS, GREAT VETS

Cons: NONE!

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.I have taken 4 of my dogs to Rivergate Emergency Clinic and 2 of the dogs had major surgery. I was so impressed by the skill and care of Dr. Emily Moore that I will always take my animals to her. We live far from the hospital, so our dogs had to stay overnight and I was not shocked at all by the price and was not worried at all about their well being.My gosh, it's an EMERGENCY clinic and maybe some people should look into getting PET INSURANCE. You probably have it for your kids. I truly feel bad for anyone who has lost their pets and can understand your grief, but I have had nothing but the best experience at Rivergate. I love my puppies as much as most people love their children, so I am pretty picky about where and with whom they stay . Dr. Moore showed a genuine love for my dogs and their stitches appeared to be sewn by a skilled surgeon. I mean just beautiful!! My dogs didn't have a single problem afterwards either. I would highly recommend Dr. Moore for ANY and ALL Emergency care for Pets. If you are reading these bad reviews on this site, please read the rest because there are some very good reviews and I have seen more than just my review praising Dr. Moore. She will treat your pets like she would treat her own. Dr. Moore was warm and sincere and was very honest about everything. I know it's hard to loose a pet and you might question yourselves on the what if's and maybe I could of's, but Pets do die sometimes and we have no control over this. But I really believe that Dr. Moore would go above and beyond to do everything in her power to save your pet. Just think ...Vets have a heart and conscience too. They don't go to school for all those years and put in all those hours just to be a failure at what they love. People who are smart enough to graduate Vet school could have found other ways to cheat you out of your money if they wanted to..Hey they could have went into politics or worked on Wall street.\r\nDr. Moore is one good doctor and I will always take my pets to her, emergency or not because she is worth it. How much is your pet's life worth?

2
★★★★★

.I have taken 4 of my dogs to Rivergate Emergency Clinic and 2 of the dogs had major surgery. I was so impressed by the skill and care of Dr. Emily Moore that I will always take my animals to her. We live far from the hospital, so our dogs had to stay overnight and I was not shocked at all by the price and was not worried at all about their well being.My gosh, it's an EMERGENCY clinic and maybe some people should look into getting PET INSURANCE. You probably have it for your kids. I truly feel bad for anyone who has lost their pets and can understand your grief, but I have had nothing but the best experience at Rivergate. I love my puppies as much as most people love their children, so I am pretty picky about where and with whom they stay . Dr. Moore showed a genuine love for my dogs and their stitches appeared to be sewn by a skilled surgeon. I mean just beautiful!! My dogs didn't have a single problem afterwards either. I would highly recommend Dr. Moore for ANY and ALL Emergency care for Pets. If you are reading these bad reviews on this site, please read the rest because there are some very good reviews and I have seen more than just my review praising Dr. Moore. She will treat your pets like she would treat her own. Dr. Moore was warm and sincere and was very honest about everything. I know it's hard to loose a pet and you might question yourselves on the what if's and maybe I could of's, but Pets do die sometimes and we have no control over this. But I really believe that Dr. Moore would go above and beyond to do everything in her power to save your pet. Just think ...Vets have a heart and conscience too. They don't go to school for all those years and put in all those hours just to be a failure at what they love. People who are smart enough to graduate Vet school could have found other ways to cheat you out of your money if they wanted to..Hey they could have went into politics or worked on Wall street.\r\nDr. Moore is one good doctor and I will always take my pets to her, emergency or not because she is worth it. How much is your pet's life worth?

Pros: Dr, Moore Rocks! she saved my babies

Cons: none but I wish they were closer to my house

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For those of you who put stock in the negative reviews of a few disgruntled clients, I have some points to make. It is evident that the majority of unhappy clients are those who: a) did not have the financial means to pay for diagnostics and treatment, and/or b) lost a pet. Why is it the clinic's fault if an owner doesn't have enough money? Do they expect a payment plan at the grocery store or a restaurant? This is a business with employees who give up their nights, weekends, and HOLIDAYS to help animals. If there is no payment, there can be no emergency clinic...very simple. The employees are not in this for the money...no one lives in a big fancy house or lives an extravagant lifestyle. And why do some think that every patient that walks through the doors will walk out? This is an emergency facility. Chances are that if your pet is here, he/she is not 100% healthy. Some don't make it...despite appropriate treatment. It is the same in human medicine. Unfortunately, many clients don't listen to everything the veterinarian is telling them...and to be fair, they probably don't understand a lot of it. That doesn't give them the right to then go on CitySearch and lie and slander the very people who were doing everything possible to help their pet.\r\n\r\nTry to remember that these people are there for your pets and lives are saved on a nightly basis. They provide a great service and are good at what they do. To be called rip off artists and incompetent is unfair...if that were the case they would not still be there.

2
★★★★★

For those of you who put stock in the negative reviews of a few disgruntled clients, I have some points to make. It is evident that the majority of unhappy clients are those who: a) did not have the financial means to pay for diagnostics and treatment, and/or b) lost a pet. Why is it the clinic's fault if an owner doesn't have enough money? Do they expect a payment plan at the grocery store or a restaurant? This is a business with employees who give up their nights, weekends, and HOLIDAYS to help animals. If there is no payment, there can be no emergency clinic...very simple. The employees are not in this for the money...no one lives in a big fancy house or lives an extravagant lifestyle. And why do some think that every patient that walks through the doors will walk out? This is an emergency facility. Chances are that if your pet is here, he/she is not 100% healthy. Some don't make it...despite appropriate treatment. It is the same in human medicine. Unfortunately, many clients don't listen to everything the veterinarian is telling them...and to be fair, they probably don't understand a lot of it. That doesn't give them the right to then go on CitySearch and lie and slander the very people who were doing everything possible to help their pet.\r\n\r\nTry to remember that these people are there for your pets and lives are saved on a nightly basis. They provide a great service and are good at what they do. To be called rip off artists and incompetent is unfair...if that were the case they would not still be there.

Pros: Knowledgeable staff there in the middle of the night

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Sunday Jan 3, 2010 Our beloved family pet, Duke a golden retriever 91/2 years old became so gravely ill I took him to the Rivergate Pet Emergency Clinic rather than wait on Monday for his regular Vet. Duke was so sick he could barely stand or walk and I was sure he wouldn't survive whatever had caused his decline. \r\nI was helped by staff to get Duke inside where I was promptly told I would need to put up a deposit of $350 to $500 before any diagnostic work could begin and under those circumstances what choice do you have?\r\nI was shortly placed in a private room where a tech came out and advised me that a single x-ray had been taken, fluids were being administered, and that lab work indicated a fever,high white blood cell count, and slightly elevated pancrease level ,but the attending vet, Dr. Rice, couldn't actually determine what was really wrong with Duke without further testing and they reccomended an overnight stay. I asked to see my pet and was refused admittance so I asked what would the cost of an overnight diagnostic stay be and the tech told me she would present me with a written estimate.The estimate she returned with was for an additional $1450. I asked what I had spent up until that point was and was told after 40 minutes of testing from the time I walked in the door I owed $685.89. The tech then explained to me that in a golden retriever of that age they suspected some form of cancer as they really couldn't find any obvious sign of the cause of his decline and that I might should consider putting him down since I didn't want to spend the additional money for further testing. I was told that service would be an additional charge of $80 if I took the body with me.\r\nI declined and carried Duke home with me after paying their RANSOM! The next morning I took Duke to his regular vet where a simple office exam revealed a large stick wedged between his upper teeth and palate that had punctured his sinus cavities! The Vet showed me and my wife as we watched his examination and disbelief!\r\nThis review is being written after I contacted the clinic and asked for my bill to be adjusted. I received a letter from Michael E. Lutz DVM who apparently along with the board of directors has reviewed this case and found they acted appropriately no adjustment warranted.\r\nDuke spent the following week in his regular Vet's care where he has completely recovered and the total cost of that bill with x-rays,fluids ,antibiotics, food and board was less than the 40 minutes he spent at Rivergate Pet Emergency Clinic.This is not a pet hospital it is a pet funeral home, don't take your pets there unless you want to bury them. Jim Bale

0
★☆☆☆☆

Sunday Jan 3, 2010 Our beloved family pet, Duke a golden retriever 91/2 years old became so gravely ill I took him to the Rivergate Pet Emergency Clinic rather than wait on Monday for his regular Vet. Duke was so sick he could barely stand or walk and I was sure he wouldn't survive whatever had caused his decline. \r\nI was helped by staff to get Duke inside where I was promptly told I would need to put up a deposit of $350 to $500 before any diagnostic work could begin and under those circumstances what choice do you have?\r\nI was shortly placed in a private room where a tech came out and advised me that a single x-ray had been taken, fluids were being administered, and that lab work indicated a fever,high white blood cell count, and slightly elevated pancrease level ,but the attending vet, Dr. Rice, couldn't actually determine what was really wrong with Duke without further testing and they reccomended an overnight stay. I asked to see my pet and was refused admittance so I asked what would the cost of an overnight diagnostic stay be and the tech told me she would present me with a written estimate.The estimate she returned with was for an additional $1450. I asked what I had spent up until that point was and was told after 40 minutes of testing from the time I walked in the door I owed $685.89. The tech then explained to me that in a golden retriever of that age they suspected some form of cancer as they really couldn't find any obvious sign of the cause of his decline and that I might should consider putting him down since I didn't want to spend the additional money for further testing. I was told that service would be an additional charge of $80 if I took the body with me.\r\nI declined and carried Duke home with me after paying their RANSOM! The next morning I took Duke to his regular vet where a simple office exam revealed a large stick wedged between his upper teeth and palate that had punctured his sinus cavities! The Vet showed me and my wife as we watched his examination and disbelief!\r\nThis review is being written after I contacted the clinic and asked for my bill to be adjusted. I received a letter from Michael E. Lutz DVM who apparently along with the board of directors has reviewed this case and found they acted appropriately no adjustment warranted.\r\nDuke spent the following week in his regular Vet's care where he has completely recovered and the total cost of that bill with x-rays,fluids ,antibiotics, food and board was less than the 40 minutes he spent at Rivergate Pet Emergency Clinic.This is not a pet hospital it is a pet funeral home, don't take your pets there unless you want to bury them. Jim Bale

Cons: con artist

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I decided to post, just in case my experience would help someone else.\r\n\r\nMy cat was sick on Sunday, lethargic, wouldn't eat, drink, or urinate, which is really unusual for my cat. But since she is sensitive, I didn't want to take her to the emergency clinic unless it became absolutely necessary, hoping to wait until Monday to take her to her regular vet.\r\n\r\nHowever, she clearly had a fever, and by 4 p.m. on Sunday, I decided not to wait. At the emergency clinic, her fever was 105.9. They took bloodwork, and the vet (Dr. Russell Bauman) actually took the time to explain everything to me. He then gave her antibiotics, injected fluid, and gave her something to ease the pain. By the time I got home, there was a marked improvement in my cat, and this morning, she is much, much better. \r\n\r\nThe veterinarian and his assistant were so helpful, and it was obvious they love animals. \r\n\r\nThis is the third time in three years that I have had to take a pet to this emergency clinic, and each time, my pets have received excellent care.\r\n\r\nThe cost for everything, including the exam, a full blood work-up, fluids, injection, and antibiotic to take home was $395; had I taken her to my regular vet, the cost would have been approximately $250, based solely on past vet visits and similar treatments. \r\n\r\nThe ONLY negative aspect was the antibiotics I was given to take home expired on 11/09. I guess medications last past their expiration dates, but I still would feel better with medications that are in date.\r\n\r\nOverall, though, I am pleased because my cat is eating, drinking, using the litter box, and is so much better. I only wish I had taken her earlier in the day.\r\n\r\n\r\n\r\n

2
★★★★★

I decided to post, just in case my experience would help someone else.\r\n\r\nMy cat was sick on Sunday, lethargic, wouldn't eat, drink, or urinate, which is really unusual for my cat. But since she is sensitive, I didn't want to take her to the emergency clinic unless it became absolutely necessary, hoping to wait until Monday to take her to her regular vet.\r\n\r\nHowever, she clearly had a fever, and by 4 p.m. on Sunday, I decided not to wait. At the emergency clinic, her fever was 105.9. They took bloodwork, and the vet (Dr. Russell Bauman) actually took the time to explain everything to me. He then gave her antibiotics, injected fluid, and gave her something to ease the pain. By the time I got home, there was a marked improvement in my cat, and this morning, she is much, much better. \r\n\r\nThe veterinarian and his assistant were so helpful, and it was obvious they love animals. \r\n\r\nThis is the third time in three years that I have had to take a pet to this emergency clinic, and each time, my pets have received excellent care.\r\n\r\nThe cost for everything, including the exam, a full blood work-up, fluids, injection, and antibiotic to take home was $395; had I taken her to my regular vet, the cost would have been approximately $250, based solely on past vet visits and similar treatments. \r\n\r\nThe ONLY negative aspect was the antibiotics I was given to take home expired on 11/09. I guess medications last past their expiration dates, but I still would feel better with medications that are in date.\r\n\r\nOverall, though, I am pleased because my cat is eating, drinking, using the litter box, and is so much better. I only wish I had taken her earlier in the day.\r\n\r\n\r\n\r\n

Pros: Helpful, informative, friendly, caring

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Glad l don't have to use them very often, but when you need them it's nice to know they're there. The staff is very professional, very compassionate, very caring, especially when your animal is sick, and you're stressed out. They helped me understand what needed to be done, and my pet received great care, and thanks to them is doing great. I think Dr Moore did a great job. It was not cheap, but then when I go to an ER it's not cheap either. Keep up the good work!

2
★★★★★

Glad l don't have to use them very often, but when you need them it's nice to know they're there. The staff is very professional, very compassionate, very caring, especially when your animal is sick, and you're stressed out. They helped me understand what needed to be done, and my pet received great care, and thanks to them is doing great. I think Dr Moore did a great job. It was not cheap, but then when I go to an ER it's not cheap either. Keep up the good work!

Pros: Great staff, very compassionate

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Took my dog there for a puncture wound in his foot with some swelling in the leg above the hole. $400 later I got an xray and some antibiotics. 1 week later my dog has 2 ruptures in the area where the swelling was so I take him back(only because its after hours and my ve does not offer emergency services)They charge me an additional $200 and give me more antibiotics and do not even clean the wound, nor did they weigh him or take his tempreature or anything. This is not the place I would take my dog or any other animal ever again.\r\nSTAY AWAY!!!!!!

0
★☆☆☆☆

Took my dog there for a puncture wound in his foot with some swelling in the leg above the hole. $400 later I got an xray and some antibiotics. 1 week later my dog has 2 ruptures in the area where the swelling was so I take him back(only because its after hours and my ve does not offer emergency services)They charge me an additional $200 and give me more antibiotics and do not even clean the wound, nor did they weigh him or take his tempreature or anything. This is not the place I would take my dog or any other animal ever again.\r\nSTAY AWAY!!!!!!

Cons: Con artists

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I took my dog to this facility because I was referred by two local vets. They were said to be the closest emergency clinic that could provide 24hr monitoring that would be necessary for his treatment. His symptoms were of canine bloat - which I had never heard of before. I called them and explained the situation and they said to rush him in for surgery, and when I asked them where they were located they said to Google them. They are located 58 miles from our house. He vomited in the car about 5 min from arrival. Actually what I was praying for. When we got there they asked for name, symptoms, and method of payment. They took 1 x-ray (should have taken at least 2 views to make a diagnosis) and insisted that his stomach had rolled and needed immediate surgery. His stomach was in the correct position which is atypical of a rolled stomach. They said it must have rolled 360 deg instead of the typical 180 deg and did no further diagnostic testing. They would not start treating him until they had $3000.00 paid in advance. I had the money in savings but that was not good enough for them, so I filled out their Care Credit application. I asked for a stomach tube and she refused because she was sure of rotation and offered nothing else until surgery. At this critical point they should have decompressed his stomach with a needle to relieve the pressure on his heart and internal organs and stabilize him for surgery, but they did not because of their personal preference not to do so. During surgery they removed 500cc of fluid and 3-4lbs of food. In recovery they did not provide another crucial treatment - pain relief to help prevent cardiac arrest. 3.5 hours later they tell me he had cardiac arrest, that they did CPR for the last 10 min and he did not respond to meds, that his pupils were fixed and dilated - did I want them to continue CPR? According to the report his stomach had not rolled - meaning a tube and a needle could have been useful in decompression and decreased the prolonged stress on his heart. They failed to and refused to do at least 3 crucial steps necessary for his treatment because, in her words, of her personal preferrance. He died because of her personal choice instead of proper procedure.

0
★☆☆☆☆

I took my dog to this facility because I was referred by two local vets. They were said to be the closest emergency clinic that could provide 24hr monitoring that would be necessary for his treatment. His symptoms were of canine bloat - which I had never heard of before. I called them and explained the situation and they said to rush him in for surgery, and when I asked them where they were located they said to Google them. They are located 58 miles from our house. He vomited in the car about 5 min from arrival. Actually what I was praying for. When we got there they asked for name, symptoms, and method of payment. They took 1 x-ray (should have taken at least 2 views to make a diagnosis) and insisted that his stomach had rolled and needed immediate surgery. His stomach was in the correct position which is atypical of a rolled stomach. They said it must have rolled 360 deg instead of the typical 180 deg and did no further diagnostic testing. They would not start treating him until they had $3000.00 paid in advance. I had the money in savings but that was not good enough for them, so I filled out their Care Credit application. I asked for a stomach tube and she refused because she was sure of rotation and offered nothing else until surgery. At this critical point they should have decompressed his stomach with a needle to relieve the pressure on his heart and internal organs and stabilize him for surgery, but they did not because of their personal preference not to do so. During surgery they removed 500cc of fluid and 3-4lbs of food. In recovery they did not provide another crucial treatment - pain relief to help prevent cardiac arrest. 3.5 hours later they tell me he had cardiac arrest, that they did CPR for the last 10 min and he did not respond to meds, that his pupils were fixed and dilated - did I want them to continue CPR? According to the report his stomach had not rolled - meaning a tube and a needle could have been useful in decompression and decreased the prolonged stress on his heart. They failed to and refused to do at least 3 crucial steps necessary for his treatment because, in her words, of her personal preferrance. He died because of her personal choice instead of proper procedure.

Pros: fastest x-ray ever

Cons: money and personal pref before proper critical care

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I work very hard and understand how money makes the world go around,but when someone comes to where i work and tries to pay their bill for the work that you have performed,but sometimes comes up a little short,i always try to meet them halfway (you can tell the ones that really try apart from the ones who want something for free)Anyway,my wife was coming home from work tonight and found five little puppies that had been dropped off at the end of the driveway.they were very sick and looked miserable.So she brought them home and tried to call our vet that we use,but no answer,so she called rivergate pet emergency clinic.she explained the situation to the woman,and they wanted $95.00 for the first puppy examination and $70.00 each for the other four.then stated that we could not leave the puppies there,that it was'nt a place for drop offs.that was fine,we would'nt just abandon them for the second time in their lives.My wife asked that because there were five of them,could we just bring in one and buy enough medicine for the others.The woman was very rude and stated that we had to bring all five at once or hope that they survive until our vet opened in the morning.What happened to people that loved the profession they chose and especially the animals that were involved.innocent animals looking for someone to help them in their time of need.If it's all about the money to you then you are in the wrong profession.Places like this make other vets look bad and there are some wonderful clinics out there.i really hope that this place gets some new workers that still remember what is really important in life(treating others as you would want them to treat you)and fast.How many bad reveiws can one place receive before someone makes a change for the better.I only hope that you can wake up in the mornings and still look at yourselves in the mirror.PATHETIC

0
★☆☆☆☆

I work very hard and understand how money makes the world go around,but when someone comes to where i work and tries to pay their bill for the work that you have performed,but sometimes comes up a little short,i always try to meet them halfway (you can tell the ones that really try apart from the ones who want something for free)Anyway,my wife was coming home from work tonight and found five little puppies that had been dropped off at the end of the driveway.they were very sick and looked miserable.So she brought them home and tried to call our vet that we use,but no answer,so she called rivergate pet emergency clinic.she explained the situation to the woman,and they wanted $95.00 for the first puppy examination and $70.00 each for the other four.then stated that we could not leave the puppies there,that it was'nt a place for drop offs.that was fine,we would'nt just abandon them for the second time in their lives.My wife asked that because there were five of them,could we just bring in one and buy enough medicine for the others.The woman was very rude and stated that we had to bring all five at once or hope that they survive until our vet opened in the morning.What happened to people that loved the profession they chose and especially the animals that were involved.innocent animals looking for someone to help them in their time of need.If it's all about the money to you then you are in the wrong profession.Places like this make other vets look bad and there are some wonderful clinics out there.i really hope that this place gets some new workers that still remember what is really important in life(treating others as you would want them to treat you)and fast.How many bad reveiws can one place receive before someone makes a change for the better.I only hope that you can wake up in the mornings and still look at yourselves in the mirror.PATHETIC

Pros: nothing at all

Cons: very rude and only wanted to know how you were paying

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My dog was choking last night. They charged $99.50 to look at her and did absolutely nothing. X-Rays alone would cost another $200...and this still includes absolutely no treatment. The actual vet herself had very little to say and made her tech carryout 98% of the details with us. I hate how e-vets cost so much more than a regular vet, its simply a different shift. These people claim to be animal lovers but resemble Cruella DeVille quite a lot in that do not care at all about animals but the riches animals can bring them. On our bill they wrote that we refused life-saving treatment, yet only told us that the dog was currently stable and offered X-Rays. I know that emergencies happen but please stay away from this place if your pet has one, do not support a business as totally self-concerned, greedy, rude, and unhelpful as this one.

0
★☆☆☆☆

My dog was choking last night. They charged $99.50 to look at her and did absolutely nothing. X-Rays alone would cost another $200...and this still includes absolutely no treatment. The actual vet herself had very little to say and made her tech carryout 98% of the details with us. I hate how e-vets cost so much more than a regular vet, its simply a different shift. These people claim to be animal lovers but resemble Cruella DeVille quite a lot in that do not care at all about animals but the riches animals can bring them. On our bill they wrote that we refused life-saving treatment, yet only told us that the dog was currently stable and offered X-Rays. I know that emergencies happen but please stay away from this place if your pet has one, do not support a business as totally self-concerned, greedy, rude, and unhelpful as this one.

Pros: Its open 24 open...and the tech was kind of nice

Cons: Rude, Unhelpful, Greedy

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This place is disgusting. I took my dog, Charlie, there because he had 11 seizures after my vet had already closed. When I got there at 9PM, the receptionist was very rude, the assistant had dirt all over her scrubs and was also very rude. Also when we walked into the room I guess they forgot to pick up the feces left by another dog......ALL AROUND THE ROOM. The Vet could not give me a straight answer about anything. I love my dog unconditionally. I do everything I can to keep him healthy. I asked if they could give him the ephinobarbitol in an IV so it could get to him faster than a pill form and the vet said no. The reason was because they had been out of it for months. I said ""you are an emergency pet clinic....shouldnt that be a necessity?"" they responded by "" our receptionist didn't make the order."" immediatly I took Charlie and left the building not caring what they were going to bill me for their stupidity. As for CHEFJUD's comment below.....to me its not about money and im not some iggnorant person worried about what it will cost, i just want someone that can help my dog. I understand that they do and i understand that they charge more than a furing hours vet, however, be a little more responsible.... who works for you reflexs on your business.

0
★☆☆☆☆

This place is disgusting. I took my dog, Charlie, there because he had 11 seizures after my vet had already closed. When I got there at 9PM, the receptionist was very rude, the assistant had dirt all over her scrubs and was also very rude. Also when we walked into the room I guess they forgot to pick up the feces left by another dog......ALL AROUND THE ROOM. The Vet could not give me a straight answer about anything. I love my dog unconditionally. I do everything I can to keep him healthy. I asked if they could give him the ephinobarbitol in an IV so it could get to him faster than a pill form and the vet said no. The reason was because they had been out of it for months. I said ""you are an emergency pet clinic....shouldnt that be a necessity?"" they responded by "" our receptionist didn't make the order."" immediatly I took Charlie and left the building not caring what they were going to bill me for their stupidity. As for CHEFJUD's comment below.....to me its not about money and im not some iggnorant person worried about what it will cost, i just want someone that can help my dog. I understand that they do and i understand that they charge more than a furing hours vet, however, be a little more responsible.... who works for you reflexs on your business.

Pros: close to where i live....thats it

Cons: very rude staff, stained floor, feces on exam

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STAY FAR AWAY!!!!!!!! I visited this clinic last night and had the worst service in my life. When I say very unprofessional that's what I mean. The receptionist was great and the vet was great. My problem was with this tech. ""Mrs. 17 Years"" is all that she could tell me so that's what i'll call her. After services were rendered she brought my dog from the back to put him in the car. He was in a muzzle which was fine because I know that dogs are hurt they can be pretty aggressive. He had been in an altercation with another dog is the story only had a few bite wounds I was concerned about, but anyways she puts the dog in the car starts to get really aggressive pushing the dog in the side telling him to quit moving also pushing his head. When she leaves from the car all she can say to me is ""you make sure you tell them you have a biter when you take him in for follow-up. I sit there in my car for a second wondering if what she had done was professional. ""NOT"" so I go bk in the office ask receptionist at the front door was that lady the owner of this clinic? She stated no that the lady was only a tech...""Mrs. 17 Years"" comes from around the corner I tell her what she done in the car was very unprofessional. All she can say to me that she was using the finger technique something I never heard of, a finger would have been fine but pushing my dog in the side and literally pushing him was a technique I never seen. We then start to talk ""scream"" about what just happened. She closes the front window on me. I take my hand and open the glass back , when a piece of it breaks. She then states that she""s calling the police. I told her I would be right here in the waiting room til they got there. The police come they can see how furious I am about the treatment of my dog. The police come from the bk and state that she doesn't want to do anything I would guess she wouldn't want to do anything due to animal cruelty charge would be alot worse...$156 bill FOR A DOG BEATING!!!!

0
★☆☆☆☆

STAY FAR AWAY!!!!!!!! I visited this clinic last night and had the worst service in my life. When I say very unprofessional that's what I mean. The receptionist was great and the vet was great. My problem was with this tech. ""Mrs. 17 Years"" is all that she could tell me so that's what i'll call her. After services were rendered she brought my dog from the back to put him in the car. He was in a muzzle which was fine because I know that dogs are hurt they can be pretty aggressive. He had been in an altercation with another dog is the story only had a few bite wounds I was concerned about, but anyways she puts the dog in the car starts to get really aggressive pushing the dog in the side telling him to quit moving also pushing his head. When she leaves from the car all she can say to me is ""you make sure you tell them you have a biter when you take him in for follow-up. I sit there in my car for a second wondering if what she had done was professional. ""NOT"" so I go bk in the office ask receptionist at the front door was that lady the owner of this clinic? She stated no that the lady was only a tech...""Mrs. 17 Years"" comes from around the corner I tell her what she done in the car was very unprofessional. All she can say to me that she was using the finger technique something I never heard of, a finger would have been fine but pushing my dog in the side and literally pushing him was a technique I never seen. We then start to talk ""scream"" about what just happened. She closes the front window on me. I take my hand and open the glass back , when a piece of it breaks. She then states that she""s calling the police. I told her I would be right here in the waiting room til they got there. The police come they can see how furious I am about the treatment of my dog. The police come from the bk and state that she doesn't want to do anything I would guess she wouldn't want to do anything due to animal cruelty charge would be alot worse...$156 bill FOR A DOG BEATING!!!!

Pros: GREAT VET!!!!!

Cons: TERRIBLE TECH THAT WANTS TO BE THE VET

.

I tell anyone going here to beware. Just listen to your gut feeling if you have any doubt about what they're saying.\r\n\r\nThey almost put my dog through a surgery even though he didn't need it. Fortunately, very early on I had a bad feeling about the vet because she said she couldn't get a catheter in my dog (my regular vet had successfully done it the day before) and I knew that was unlikely. He'd been suffering from a uti and I had been taking him to his vet for regular check ups regarding this issue. It was a Saturday night (my vet was obviously closed) and my dog started seeming really lethargic and looked at me like he was in sooo much pain so I took him to this emergency clinic just to be sure everything was ok. The vet at this clinic told me that my dog had a large struvite stone blocking his urine from passing (he had been peeing, I told her this, just in smaller amounts and more times-uti symptoms). She said we'd need to operate early the very next morning and that he wouldn't live through the night if we didn't. I cried. I couldn't believe that it was happening. She was also basing this on x-rays that showed no stone. I told her I couldn't put my dog through a surgery when the xray shows no stones and urine was passing. I paid my over $300 for the x-rays and testing and left with my dog. I refused to believe immediate emergency surgery was necessary and I definitely didn't want her doing it. \r\n\r\nI went to my regular vet first thing the next morning. He said there were absolutely no stones via his x-rays and special testing. He gave me a dog food that would help since he did show minimal crystals in urine. He gave me a pill that does the same thing as the food. He refused to say anything bad about the emergency clinic, which I respect, but he did seem shocked that they almost put my dog through an emergency surgery.

0
★☆☆☆☆

I tell anyone going here to beware. Just listen to your gut feeling if you have any doubt about what they're saying.\r\n\r\nThey almost put my dog through a surgery even though he didn't need it. Fortunately, very early on I had a bad feeling about the vet because she said she couldn't get a catheter in my dog (my regular vet had successfully done it the day before) and I knew that was unlikely. He'd been suffering from a uti and I had been taking him to his vet for regular check ups regarding this issue. It was a Saturday night (my vet was obviously closed) and my dog started seeming really lethargic and looked at me like he was in sooo much pain so I took him to this emergency clinic just to be sure everything was ok. The vet at this clinic told me that my dog had a large struvite stone blocking his urine from passing (he had been peeing, I told her this, just in smaller amounts and more times-uti symptoms). She said we'd need to operate early the very next morning and that he wouldn't live through the night if we didn't. I cried. I couldn't believe that it was happening. She was also basing this on x-rays that showed no stone. I told her I couldn't put my dog through a surgery when the xray shows no stones and urine was passing. I paid my over $300 for the x-rays and testing and left with my dog. I refused to believe immediate emergency surgery was necessary and I definitely didn't want her doing it. \r\n\r\nI went to my regular vet first thing the next morning. He said there were absolutely no stones via his x-rays and special testing. He gave me a dog food that would help since he did show minimal crystals in urine. He gave me a pill that does the same thing as the food. He refused to say anything bad about the emergency clinic, which I respect, but he did seem shocked that they almost put my dog through an emergency surgery.

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On 11/10/08 I took my cat, Simba to the clinic at 8:30. He was lying on the floor and unable to move when \r\nI got home at 7:30. He had been x-rayed in June and I was told that he had a large mass in his stomach (probaby cancer) and a small liver. I thought that Simba died on the way to the clinic but he was still alive.\r\nThey were very nice to me and very sympathetic. The vet told me that Simba's symptoms were that of a stroke. She gave him a shot to sedate him and let me hold him until the end. She came back in a few minutes to give him the final shot. A technician carried him to the car for me. The only negative thing I have to say is that they placed my beloved pet's body in a brown trash bag with masking tape wound around it to make a ""stem."" This was very upsetting to me. When I got home, I cut the bag off and placed his towel wrapped body inside a smaller white trash bag. Surely they could have some white bags for this purpose!\r\nThey could easily have simple cardboard boxes made for burial that would be inexpensive, printed with ""In Loving Memory."" I did pay $70 for the two shots. Why not throw in a $2 box? On 11/15, I received a sympathy card from Jennifer, the technician, which I thought was very thoughtful. Her hand-written message was very sweet and I appreciated it very much.

2
★★★★☆

On 11/10/08 I took my cat, Simba to the clinic at 8:30. He was lying on the floor and unable to move when \r\nI got home at 7:30. He had been x-rayed in June and I was told that he had a large mass in his stomach (probaby cancer) and a small liver. I thought that Simba died on the way to the clinic but he was still alive.\r\nThey were very nice to me and very sympathetic. The vet told me that Simba's symptoms were that of a stroke. She gave him a shot to sedate him and let me hold him until the end. She came back in a few minutes to give him the final shot. A technician carried him to the car for me. The only negative thing I have to say is that they placed my beloved pet's body in a brown trash bag with masking tape wound around it to make a ""stem."" This was very upsetting to me. When I got home, I cut the bag off and placed his towel wrapped body inside a smaller white trash bag. Surely they could have some white bags for this purpose!\r\nThey could easily have simple cardboard boxes made for burial that would be inexpensive, printed with ""In Loving Memory."" I did pay $70 for the two shots. Why not throw in a $2 box? On 11/15, I received a sympathy card from Jennifer, the technician, which I thought was very thoughtful. Her hand-written message was very sweet and I appreciated it very much.

Pros: They responded to my needs very quickly

Cons: Being handed my pet's body in a brown trash bag

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Dont know why any of these people are complaining probably same low lifes that go somewhere and expect to pay nothing for a service just cause they werent treated perfect or have a sob story bout not enough money, i was giving proper service, knowledgeable staff at a price that is reasonable to save a pets life. So all you broke belly rubbing peons move on dont get pets if you cant care for them. 9/10 its the owners fault for a pet emergency anyway so take responsibility for your own actions, and please whatever you do dont let your kids play in the street id hate to read a review about vanderbilt for saving your inbred kids life and expecting you to pay JESUS CHRIST WHATS WRONG WITH PEOPLE

2
★★★★★

Dont know why any of these people are complaining probably same low lifes that go somewhere and expect to pay nothing for a service just cause they werent treated perfect or have a sob story bout not enough money, i was giving proper service, knowledgeable staff at a price that is reasonable to save a pets life. So all you broke belly rubbing peons move on dont get pets if you cant care for them. 9/10 its the owners fault for a pet emergency anyway so take responsibility for your own actions, and please whatever you do dont let your kids play in the street id hate to read a review about vanderbilt for saving your inbred kids life and expecting you to pay JESUS CHRIST WHATS WRONG WITH PEOPLE

Pros: Fast friendly knowledgeable service and staff kept me up to date on what was happening

Cons: the earth is flooded with morons that dont understand PETS=MONEY spent grow up you belly rubbing slobs and peons

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The Rivergate Pet Emergency Clinic saved my Pet's life. I love my pet, and would do anything for him. I am also aware that Emergency Visits cost more $, due to the fact that it is after hours, fully staffed with better techs than at my regular Vet's office, and lets not forget the Doctor's who are trained to handle EMERGENCYS.\r\n I have had to use the clinic several times, most of the time i have had to wait a while to be seen because someone's pet was close to death, while my baby had a little loose stool, and another time had a limp when walking. Beleive me there was no wait for my baby on our last visit because they TRIAGE and rushed him back for emergency surgery. I am well aware that the other people in the waiting room had to wait even longer to be seen, but their pet was not about to die and mine was.. \r\n I am sooooo happy that they are there for me and my baby.\r\nThe staff really know their stuff. I RECOMEND THEM TO EVERYONE. \r\n People who complain about the cost should get an emergency credit card, like i have OR get a friend with one. \r\n Also the hospital is so very clean, it is quite impressive. As a community we are LUCKY to have them.

2
★★★★★

The Rivergate Pet Emergency Clinic saved my Pet's life. I love my pet, and would do anything for him. I am also aware that Emergency Visits cost more $, due to the fact that it is after hours, fully staffed with better techs than at my regular Vet's office, and lets not forget the Doctor's who are trained to handle EMERGENCYS.\r\n I have had to use the clinic several times, most of the time i have had to wait a while to be seen because someone's pet was close to death, while my baby had a little loose stool, and another time had a limp when walking. Beleive me there was no wait for my baby on our last visit because they TRIAGE and rushed him back for emergency surgery. I am well aware that the other people in the waiting room had to wait even longer to be seen, but their pet was not about to die and mine was.. \r\n I am sooooo happy that they are there for me and my baby.\r\nThe staff really know their stuff. I RECOMEND THEM TO EVERYONE. \r\n People who complain about the cost should get an emergency credit card, like i have OR get a friend with one. \r\n Also the hospital is so very clean, it is quite impressive. As a community we are LUCKY to have them.

Pros: Highly trained staff, hospital was very clean, staff answered all of my questions

Cons: No t.v in waiting room

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I would NEVER bring any more animals to this place after my experience. I had a puppy that had trouble breathing. I called them at 10pm to ask some questions. They wouldn't give me any suggestions on what to do or check. They only thing they wanted was for me to come to them and pay $95.00 for an exam and then tell me what treatment method to take. I was short on cash and couldn't do it and again asked for suggestions to check out why my dog was breathing in spurts. After I hung up, I called some friends and some suggested that something was stuck in her throat. Some asked if her stomach was bloated and finally after about an hour an a half the dog was starting to drop and looked like it wouldn't be long and she would be gone. I called a friend and borrowed $250.00 and off to their hospital I went. It was a Monday night, they were empty, nothing to do but sit around. I bring the puppy in and they take her into the back and front counter person started asking how much I could spend. I told them that all I had was $250.00 and all I want them to do was keep her alive until morning when I could take her to my Vet. Her temperature was high about 103 and kept going up. She eventually got as high as 107.50 and they put her in ice to try and cool her off. For some reason they didn't know what it was. They told me to leave and come back at 6:30am to pick her up to take to my Vet. At 3am they call me and told me in their professional opinion that they thought I should approve for them to euthanize the dog since it's temperature was so high for too long. Her temperature finally came down to 101. They also said that my $250.00 was all spent. That if the dog would get sick they wouldn't even clean out her mouth. I told them NO - DO NOT EUTHANIZE THIS DOG... I jumped in my car and head over there. I told them I would take legal action if they stopped treating her. To cut a story short. I picked her up at 6:30 and went to my Vet. My Vet Saved her life...

0
★☆☆☆☆

I would NEVER bring any more animals to this place after my experience. I had a puppy that had trouble breathing. I called them at 10pm to ask some questions. They wouldn't give me any suggestions on what to do or check. They only thing they wanted was for me to come to them and pay $95.00 for an exam and then tell me what treatment method to take. I was short on cash and couldn't do it and again asked for suggestions to check out why my dog was breathing in spurts. After I hung up, I called some friends and some suggested that something was stuck in her throat. Some asked if her stomach was bloated and finally after about an hour an a half the dog was starting to drop and looked like it wouldn't be long and she would be gone. I called a friend and borrowed $250.00 and off to their hospital I went. It was a Monday night, they were empty, nothing to do but sit around. I bring the puppy in and they take her into the back and front counter person started asking how much I could spend. I told them that all I had was $250.00 and all I want them to do was keep her alive until morning when I could take her to my Vet. Her temperature was high about 103 and kept going up. She eventually got as high as 107.50 and they put her in ice to try and cool her off. For some reason they didn't know what it was. They told me to leave and come back at 6:30am to pick her up to take to my Vet. At 3am they call me and told me in their professional opinion that they thought I should approve for them to euthanize the dog since it's temperature was so high for too long. Her temperature finally came down to 101. They also said that my $250.00 was all spent. That if the dog would get sick they wouldn't even clean out her mouth. I told them NO - DO NOT EUTHANIZE THIS DOG... I jumped in my car and head over there. I told them I would take legal action if they stopped treating her. To cut a story short. I picked her up at 6:30 and went to my Vet. My Vet Saved her life...

Cons: They want Money Money Money and More Money

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I took our family dog there today when he tore his nail and paw almost completely off. Normally I would only have given five starts had they been able to actually fix it, but the did the next best thing. The wrapped it up nice and neat to help make him more comfortable, explained it would need a little more extensive care, but that he would be fine since he was not bleeding, and told me to get it fixed first thing in the morning. So why 5 stars? They were very nice, very professional, and did not even charge me! That's right, they waived the $95 exam, and did not charge me a dime for the time, and effort of examining him, and wrapping his wound! I would like to say thank you! :)

2
★★★★★

I took our family dog there today when he tore his nail and paw almost completely off. Normally I would only have given five starts had they been able to actually fix it, but the did the next best thing. The wrapped it up nice and neat to help make him more comfortable, explained it would need a little more extensive care, but that he would be fine since he was not bleeding, and told me to get it fixed first thing in the morning. So why 5 stars? They were very nice, very professional, and did not even charge me! That's right, they waived the $95 exam, and did not charge me a dime for the time, and effort of examining him, and wrapping his wound! I would like to say thank you! :)

Pros: Very professional, and very nice staff!

Cons: Could not perform the entire procedure there on the spot. Parking was full, so I had to park next door.

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We've been waiting since last Thursday morning for the director to call us. We were assured that the director would call first thing today. They were given 2 cell phone numbers and a home number. No one has called on any of these phones. We don't even know where they put our dog!!! The never told us to pick her up nor did they tell us what they did with her body. For all I know she didn't really die she was abducted by aliens or sold to the highest bidder. I want my dog back and I want at least 271.00 to start the pay off. I hope their vets read this since they were trying to keep it a secret from them. \r\n\r\nDirector: \r\nCall us back!!! From here on out I would suggest that you return the calls instead of leaving it up to the staff there. They lied to us about the money!!!! Everyone is not owning up to what they did wrong there. I never signed anything authorizing CPR. Your vet said, ""She'll be fine. Worst case scenrio is that I'll have to remove her eye."" The surgery went fine according to this vet. She said that when she tried to wake Lacey up she died and they did CPR. She lied and your staff is lying to you and the owners. I would stongly suggest you call us back to find out the truth. \r\n\r\n

0
★☆☆☆☆

We've been waiting since last Thursday morning for the director to call us. We were assured that the director would call first thing today. They were given 2 cell phone numbers and a home number. No one has called on any of these phones. We don't even know where they put our dog!!! The never told us to pick her up nor did they tell us what they did with her body. For all I know she didn't really die she was abducted by aliens or sold to the highest bidder. I want my dog back and I want at least 271.00 to start the pay off. I hope their vets read this since they were trying to keep it a secret from them. \r\n\r\nDirector: \r\nCall us back!!! From here on out I would suggest that you return the calls instead of leaving it up to the staff there. They lied to us about the money!!!! Everyone is not owning up to what they did wrong there. I never signed anything authorizing CPR. Your vet said, ""She'll be fine. Worst case scenrio is that I'll have to remove her eye."" The surgery went fine according to this vet. She said that when she tried to wake Lacey up she died and they did CPR. She lied and your staff is lying to you and the owners. I would stongly suggest you call us back to find out the truth. \r\n\r\n

Pros: It was clean!!!

Cons: Everything else but it being cleaning!!!

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The other night I carried my 11 month old shih-tzu puppy to this clinic because her eye was coming out of the socket. She got sick just before we arrived at the clinic. I live about 30 to 45 minutes away so I think she was just car sick. My 3 year son was scheduled to have surgery the following morning. I told them this and that I would not be able to pick her up if it was after 5 am. She said they would put her to sleep while they did the surgery. My daughter was with me & th0e vet said,""Worst case scenerio she would ave to remove her eye completely"". 30 to 45 minutes after we left the vet they called & said, ""We hate to tell you this but we lost Lacey after the surgery was done."" She said she did CPR & couldn't get her back. I paid them almost 700.00. I gave them 271.00 in cash & charged 400.00 to my debt card. They told me that I could come back & pick up the cash that I gave them that night. I told them again that I couldn't do that because it was 12:00 am & my son had to be at the hospital at 6:00 am. I told them I would call them back later to schedule the pick up this money. She said that was fine. On Friday night the day after my son's surgery we called them back to find out how to get this money back. No returned the call. 2 hours later we called back & was told by the lady answering the phone would have to contact the director of the clinic to find out how much money they would give us back. Saturday morning she finally called & went down on the price by 110.00 giving me back 161.00. I asked her why the price had dropped & she said she was just being nice & that was the only reason why she was giving us the 271.00. I guess she decided not to be nice anymore. We at this time have refused the money. She said she didn't want the owners (vets) to find out about this so that is why she was only offering the 161.00. If anyone knows any of the vets & where they are post a response since the director doesn't return our calls.

0
★☆☆☆☆

The other night I carried my 11 month old shih-tzu puppy to this clinic because her eye was coming out of the socket. She got sick just before we arrived at the clinic. I live about 30 to 45 minutes away so I think she was just car sick. My 3 year son was scheduled to have surgery the following morning. I told them this and that I would not be able to pick her up if it was after 5 am. She said they would put her to sleep while they did the surgery. My daughter was with me & th0e vet said,""Worst case scenerio she would ave to remove her eye completely"". 30 to 45 minutes after we left the vet they called & said, ""We hate to tell you this but we lost Lacey after the surgery was done."" She said she did CPR & couldn't get her back. I paid them almost 700.00. I gave them 271.00 in cash & charged 400.00 to my debt card. They told me that I could come back & pick up the cash that I gave them that night. I told them again that I couldn't do that because it was 12:00 am & my son had to be at the hospital at 6:00 am. I told them I would call them back later to schedule the pick up this money. She said that was fine. On Friday night the day after my son's surgery we called them back to find out how to get this money back. No returned the call. 2 hours later we called back & was told by the lady answering the phone would have to contact the director of the clinic to find out how much money they would give us back. Saturday morning she finally called & went down on the price by 110.00 giving me back 161.00. I asked her why the price had dropped & she said she was just being nice & that was the only reason why she was giving us the 271.00. I guess she decided not to be nice anymore. We at this time have refused the money. She said she didn't want the owners (vets) to find out about this so that is why she was only offering the 161.00. If anyone knows any of the vets & where they are post a response since the director doesn't return our calls.

Pros: The place looked clean!!

Cons: Everything but the cleanliness!!!

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I wish I had read this before we used the clinic on 12 Ave S....after reading the story on"" that is messed up""the newschannel 2 program....can't believe it has happened again....they ""lose"" your deceased pets body after you pay them $60.00 to hold them and then say this has never happened before and they are ""sorry"". We have lost our cat all over again and wont get to bury him as planned. \r\nThe clinic for emergencies in Cool Springs is great...the Rivergate and 12th Ave location have problems! Same business mgr...same bs story!!\r\nRead the story and comments on the website for channel 2...sad story about how they lost a lady's deceased dogs body and he was to be cremated and buried beside her husbands grave...This should never happen to anyone....crappy customer service and you get attitude even though they are the ones who made a terrible mistake....

0
★☆☆☆☆

I wish I had read this before we used the clinic on 12 Ave S....after reading the story on"" that is messed up""the newschannel 2 program....can't believe it has happened again....they ""lose"" your deceased pets body after you pay them $60.00 to hold them and then say this has never happened before and they are ""sorry"". We have lost our cat all over again and wont get to bury him as planned. \r\nThe clinic for emergencies in Cool Springs is great...the Rivergate and 12th Ave location have problems! Same business mgr...same bs story!!\r\nRead the story and comments on the website for channel 2...sad story about how they lost a lady's deceased dogs body and he was to be cremated and buried beside her husbands grave...This should never happen to anyone....crappy customer service and you get attitude even though they are the ones who made a terrible mistake....

Pros: provide a much needed service although extremely expensive

Cons: very expensive

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WHAT A HORRIBLE PLACE!! i just saw the ""that's messed up"" story on news ch. 2 about this place. if u plan on getting ur pet properly cared for do NOT take them here!!

0
★☆☆☆☆

WHAT A HORRIBLE PLACE!! i just saw the ""that's messed up"" story on news ch. 2 about this place. if u plan on getting ur pet properly cared for do NOT take them here!!

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I don't know what brightcateyes was talking about. Of course they're gonna charge more for the exam, just like an ER doctor would for after hours treatment of a person. \r\n\r\nThere were no used car tactics used with us, they were very straightforward with pricing and gave us the option of going thru with something. They even advised that they didn't think an xray was necessary, but we insisted on it. Turns out it wasn't, but we got the choice, they weren't pushy at all. They treated our pup really well and all fawned over her. They told us how to take care of her overnight and if we had anymore problems to call them the next morning and they would do what they could to help us out.

2
★★★★★

I don't know what brightcateyes was talking about. Of course they're gonna charge more for the exam, just like an ER doctor would for after hours treatment of a person. \r\n\r\nThere were no used car tactics used with us, they were very straightforward with pricing and gave us the option of going thru with something. They even advised that they didn't think an xray was necessary, but we insisted on it. Turns out it wasn't, but we got the choice, they weren't pushy at all. They treated our pup really well and all fawned over her. They told us how to take care of her overnight and if we had anymore problems to call them the next morning and they would do what they could to help us out.

Pros: Location, Service, Friendliness

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I have seen the staff work and they do a great job considering the situations they work with. They provide nothing but the utmost in emergency care for our animals. The clinic is clean and the services are endless.....

2
★★★★★

I have seen the staff work and they do a great job considering the situations they work with. They provide nothing but the utmost in emergency care for our animals. The clinic is clean and the services are endless.....

Pros: Clean, Friendly Staff, Great Vets

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I felt like lets make a deal when I tood my dog in for care. They kept coming in with a low and high bid. Three different times, each significantly higher than the last. It's like they were bidding to see how much my baby was worth to me. They use scare tactics and play on emotions to get you to pay outrageous prices. They wanted to charge me 175 for tests my regular vet charge 50 for. 203 dollars for a blood transfusion which usually costs 50. They demand payment upfront and know they have you bent over a barrel. BEWARE

0
★☆☆☆☆

I felt like lets make a deal when I tood my dog in for care. They kept coming in with a low and high bid. Three different times, each significantly higher than the last. It's like they were bidding to see how much my baby was worth to me. They use scare tactics and play on emotions to get you to pay outrageous prices. They wanted to charge me 175 for tests my regular vet charge 50 for. 203 dollars for a blood transfusion which usually costs 50. They demand payment upfront and know they have you bent over a barrel. BEWARE

 

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