Dick Hannah Nissan

★★★★★
  • 19505 McLoughlin Blvd

    Gladstone, OR 97027

    Map & Directions
  • 503-723-2000

About Dick Hannah Nissan

Categories
  • Auto Dealers
  • Custom Car Dealers
  • New Car Dealers
  • Used Car Dealers
  • Nissan
  • Nissan
  • Nissan
  • Nissan
  • Nissan
  • Nissan
  • Used Cars
  • Automotive Repair
  • Auto Parts & Accessories
  • Brake Repair
  • Auto Leasing
  • Car Financing
Details
  • Nissan
  • Nissan
  • Nissan
  • Nissan
  • Nissan
Hours
M-Sa 9am-8pm, Su 10am-8pm
Emails
  • info@dickhannahnissan.com
Year Established
  • 1949
Keywords
  • Dick Hannah
  • Nissan
  • New cars for sale
  • used cars for sale
  • Car dealership
  • Nissan Maxima for sale
  • pre owned cars
  • nissan service
  • nissan parts
Payment Options
  • American Express
  • Discover
  • Visa
  • Cash
  • Financing
  • MasterCard
  • Check

Automotive

Automotive
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5.0 5
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I use their service department all the time. I don't feel like I'm treated as though I'm at a dealership, I feel like I'm at a local business that works with me and is trustworthy on recommendations, pricing and service. I've never felt

3
★★★★★

I use their service department all the time. I don't feel like I'm treated as though I'm at a dealership, I feel like I'm at a local business that works with me and is trustworthy on recommendations, pricing and service. I've never felt

.

They tried to sell me a 2012 and represented it as a 2013... Thankfully a friend in the car business ran the vin number and discovered their deception! When confronted a manager called back to apologize and offer me the 2013 at the agreed

3
★★★★★

They tried to sell me a 2012 and represented it as a 2013... Thankfully a friend in the car business ran the vin number and discovered their deception! When confronted a manager called back to apologize and offer me the 2013 at the agreed

.

Hats off to Gladstone Nissan. The general manager even came out to shake my hand and thank me for my business. \r
I felt comfortable spending my money here. nice facility, friendly staff and quick process (less than 2 hours). \r

3
★★★★★

Hats off to Gladstone Nissan. The general manager even came out to shake my hand and thank me for my business. \r
I felt comfortable spending my money here. nice facility, friendly staff and quick process (less than 2 hours). \r

.

Not the norm when it comes to car dealers, I checked with the BBB before choosing gladstone nissan. I always check out reputable sites such as Consumer Reports and the Better Business Bureau for accurate feedback on companies I am

3
★★★★★

Not the norm when it comes to car dealers, I checked with the BBB before choosing gladstone nissan. I always check out reputable sites such as Consumer Reports and the Better Business Bureau for accurate feedback on companies I am

.

I'm with another reviewer who wishes CitySearch had negative stars, because that's what these guys would get.

My husband had sent out a bunch of inquiries to Nissan dealerships in the area about a particular car I wanted, and Gladstone came back to us with a deal we couldn't refuse that included 0% financing (for those who qualify, which we would) and certain factory incentives. They had the car, so we called around 4:30p that day to make sure everything was still good before we headed out to purchase the car.

When we got there, the sales manager and finance woman told us that the car had sold earlier that afternoon and that the internet salesperson didn't have our number to get a hold of us, but she tried to contact us earlier this afternoon - didn't we see the email? Remember, we talked to internet salesperson at 4:30p on the phone and she said it was still at the dealership. Amazingly her email came to us at 5:30 and not 1:30 as the sales team had thought. It was still okay, though, because they were willing to call other dealerships and still honor the deal.

When we got to the paperwork, the final offer price had gone up $750 compared to what we were quoted in writing and that we would have to "buy down" to get the 0% financing which would be an extra $4000! The internet sales person mentioned nothing of having to buy down. Both my husband and I have received 0% financing before, and either the dealership has hidden the buy down or it was truly offered by the factory. The finance lady, instead of agreeing that the internet salesperson had misrepresented all of this, told us that this is the way it always is with all Honda and Nissan dealerships.

The way they handled this, I'm sorry, is bait and switch. Get someone to come in for a promised deal in writing, then up the amount for various reasons and act like we're idiots for not understanding.

We're actually more upset that the finance woman refused to even acknowledge the final offer price we were quoted by the internet salesperson. It's not about the $750, it's about being deceived.

We will never be back to this dealership.

PS to the part-time sales manager (and any car sales manager out there): a customer will never care about the details of your personal life so don't bother to share. Customers want to feel as if you are interested in THEM. I've also never met a sales manager who didn't know the inventory on their lot. Finally, never automatically assume that the man will be the primary signer for a car. Even if you discover the man is in a high-paying profession, it is still possible for a woman in the family to make more money as is our case...plus it was going to be MY car. How insulting that this manager automatically put me as the co-signer first before even getting to my husband's information.

0
★☆☆☆☆

I'm with another reviewer who wishes CitySearch had negative stars, because that's what these guys would get.

My husband had sent out a bunch of inquiries to Nissan dealerships in the area about a particular car I wanted, and Gladstone came back to us with a deal we couldn't refuse that included 0% financing (for those who qualify, which we would) and certain factory incentives. They had the car, so we called around 4:30p that day to make sure everything was still good before we headed out to purchase the car.

When we got there, the sales manager and finance woman told us that the car had sold earlier that afternoon and that the internet salesperson didn't have our number to get a hold of us, but she tried to contact us earlier this afternoon - didn't we see the email? Remember, we talked to internet salesperson at 4:30p on the phone and she said it was still at the dealership. Amazingly her email came to us at 5:30 and not 1:30 as the sales team had thought. It was still okay, though, because they were willing to call other dealerships and still honor the deal.

When we got to the paperwork, the final offer price had gone up $750 compared to what we were quoted in writing and that we would have to "buy down" to get the 0% financing which would be an extra $4000! The internet sales person mentioned nothing of having to buy down. Both my husband and I have received 0% financing before, and either the dealership has hidden the buy down or it was truly offered by the factory. The finance lady, instead of agreeing that the internet salesperson had misrepresented all of this, told us that this is the way it always is with all Honda and Nissan dealerships.

The way they handled this, I'm sorry, is bait and switch. Get someone to come in for a promised deal in writing, then up the amount for various reasons and act like we're idiots for not understanding.

We're actually more upset that the finance woman refused to even acknowledge the final offer price we were quoted by the internet salesperson. It's not about the $750, it's about being deceived.

We will never be back to this dealership.

PS to the part-time sales manager (and any car sales manager out there): a customer will never care about the details of your personal life so don't bother to share. Customers want to feel as if you are interested in THEM. I've also never met a sales manager who didn't know the inventory on their lot. Finally, never automatically assume that the man will be the primary signer for a car. Even if you discover the man is in a high-paying profession, it is still possible for a woman in the family to make more money as is our case...plus it was going to be MY car. How insulting that this manager automatically put me as the co-signer first before even getting to my husband's information.

Message from Dick Hannah Nissan

At Gladstone Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience.



Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us or call our Internet Department at 1-888-861-0376.

More about Dick Hannah Nissan

At Gladstone Nissan, please review our extensive inventory of Nissan cars, trucks and SUVs, including the Nissan Altima and 370z. We work hard to get you into the vehicle you have always wanted. That new Nissan is waiting for you, and we work with a vast array of lending sources to make sure you will get the most complete and comprehensive financial package available in Gladstone, Oregon. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Gladstone Nissan, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of these certified parts in stock at our Gladstone, Oregon facility. Gladstone Nissan service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Gladstone Nissan service your vehicle. Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service department in the automotive industry.

 

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