Spectrum

★☆☆☆☆
  • 309 N. College St.

    Killeen, TX 76543

    Map & Directions
  • 888-406-7063

About Spectrum

Categories
  • Internet-Related Services
  • Telephone Service
  • Cable & Satellite TV
Hours
M-F 9am-7pm, Sa 9am-5pm, Su 12pm-5pm
Payment Options
  • Discover
  • Visa
  • MasterCard
  • Cash
Services
  • All Day Payment
  • Return Equipment
  • Exchange Equipment
  • newstore
  • Payment Center

Computer & Internet Services

Computer & Internet Services
More choices in Killeen:
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CLEAR

3601 S w S Young Dr Killeen, TX

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Spectrum Business

18010 Rm 306B Fort Hood, TX

1.0 2
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Don't let the "bundle" deal fool you. It's not worth the money, time, lack of customer service, and run around. Their digital cable glitches as much as satellites black out. The internet is the same way. If you call and complain you'll be wasting your time.

1
★☆☆☆☆

Don't let the "bundle" deal fool you. It's not worth the money, time, lack of customer service, and run around. Their digital cable glitches as much as satellites black out. The internet is the same way. If you call and complain you'll be wasting your time.

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So, I just moved here and ordered a package through them after they talked me into it...later that day found a cheaper and better deal with a different company. Called the same day and cancelled the installation and service with Time Warner, not a big deal. Well they had already charged my account about $110 in a matter of minutes...I expected it to be refunded in a timely manner (This was on the 2nd of the month.) On the 8th of the month I noticed NO refund. I called and the rep told me "oops, looks like they forgot to refund your money." No big deal again, I just requested that they do so. On the 14th I called AGAIN, STILL NO REFUND. By now, I'm a little angry. They said "mmm, not sure what is going on" put me on hold and then came up with some BS process that it was going to be refunded with 24 hours. Today (the 18th) I call because the money is STILL NOT IN MY ACCOUNT. Im royally angry now...I finally get a supervisor (when I asked for a Manager) and go around and around with her. She says that the refunds department refunded the money to my bank yesterday (the 17th), what happened to 24 hours? She says the money wont be in my account until the 23rd, and there is nothing they can do other than apologize for the delay. I requested a check today...NO, then I requested a "real" manager and of coarse "they will have to call you because there isn't one available. So, now I'm waiting on the Manager to call me back. What a nightmare...I'm so glad that I chose the other company who doesn't charge up front and service has been great through, I couldn't imagine having to deal with Time Warner on a Daily Basis. So as of today they have had MY money for 16 days and paying NO interest on it.....isn't that illegal or something? I would stay clear of Time Warner all together unless you enjoy headaches and poor customer service.

0
★☆☆☆☆

So, I just moved here and ordered a package through them after they talked me into it...later that day found a cheaper and better deal with a different company. Called the same day and cancelled the installation and service with Time Warner, not a big deal. Well they had already charged my account about $110 in a matter of minutes...I expected it to be refunded in a timely manner (This was on the 2nd of the month.) On the 8th of the month I noticed NO refund. I called and the rep told me "oops, looks like they forgot to refund your money." No big deal again, I just requested that they do so. On the 14th I called AGAIN, STILL NO REFUND. By now, I'm a little angry. They said "mmm, not sure what is going on" put me on hold and then came up with some BS process that it was going to be refunded with 24 hours. Today (the 18th) I call because the money is STILL NOT IN MY ACCOUNT. Im royally angry now...I finally get a supervisor (when I asked for a Manager) and go around and around with her. She says that the refunds department refunded the money to my bank yesterday (the 17th), what happened to 24 hours? She says the money wont be in my account until the 23rd, and there is nothing they can do other than apologize for the delay. I requested a check today...NO, then I requested a "real" manager and of coarse "they will have to call you because there isn't one available. So, now I'm waiting on the Manager to call me back. What a nightmare...I'm so glad that I chose the other company who doesn't charge up front and service has been great through, I couldn't imagine having to deal with Time Warner on a Daily Basis. So as of today they have had MY money for 16 days and paying NO interest on it.....isn't that illegal or something? I would stay clear of Time Warner all together unless you enjoy headaches and poor customer service.

Pros: NONE

Cons: Poor Customer Service, Thieves

Message from Spectrum

The Best TV + Internet + Voice. Get the Spectrum Triple Play today! With 125+ channels, the fastest internet and unlimited nationwide calling. Plus NO CONTRACTS. Visit spectrum.com today. Are you a Small Business? Spectrum Business is the best for your business. Get Internet & WiFi, Phone and HD TV today. Call (866) 826-2809

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