Veterinary Specialty Center

★★★★★
  • 1515 Busch Pkwy

    Buffalo Grove, IL 60089

    Map & Directions
  • 847-459-7535

About Veterinary Specialty Center

Hours
24 Hours Emergency ; Open 7 Days

Pets & Animals

Pets & Animals
More choices in Buffalo Grove:
Resultset_next

Park, Nancy - Eye Care For Animals

372 S Milwaukee Ave Wheeling, IL

Resultset_next

Eye Care for Animals Wheeling

372 S Milwaukee Ave Wheeling, IL

4.5455 11
Hi! Sign in to let us know how Veterinary Specialty Center was?
Write a Review
.

Medical procedures in general are expensive period. You get what you pay for and if you need more than routine medical procedures or care for your loved one, VSC is the place to go.

Dr. Mordecai and his technician Lori have been great in the treatment and care of our oldest cat, who had a tricky diagnosis. She is finally well on her way back and we cant thank them both for the time they took to answer our questions and address our concerns. They also took great care of our girl all the while she was there.

Any time day or night VSC is there to care for your loved one and that is very comforting. Thanks guys.

5
★★★★★

Medical procedures in general are expensive period. You get what you pay for and if you need more than routine medical procedures or care for your loved one, VSC is the place to go.

Dr. Mordecai and his technician Lori have been great in the treatment and care of our oldest cat, who had a tricky diagnosis. She is finally well on her way back and we cant thank them both for the time they took to answer our questions and address our concerns. They also took great care of our girl all the while she was there.

Any time day or night VSC is there to care for your loved one and that is very comforting. Thanks guys.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

In 2007 a veterinarian told me that my cat was bored and gave me a spray for his chewing on his right rear leg. . . . 4 veterinarians later, I finally made it to Vet Specialty Center where Dr Noonan was able to finally diagnose a Nocardial cellulitis/osteomyelitis and provide treatment. Unfortunately the aggressive nature of this bacteria had caused so much damage that amputation was the only answer.Dr. Robbins did a great job too.I can't sing enough good praises about this place, its staff and doctors.Would highly recommend them. Posted some photos. Thank you for reading.

5
★★★★★

In 2007 a veterinarian told me that my cat was bored and gave me a spray for his chewing on his right rear leg. . . . 4 veterinarians later, I finally made it to Vet Specialty Center where Dr Noonan was able to finally diagnose a Nocardial cellulitis/osteomyelitis and provide treatment. Unfortunately the aggressive nature of this bacteria had caused so much damage that amputation was the only answer.Dr. Robbins did a great job too.I can't sing enough good praises about this place, its staff and doctors.Would highly recommend them. Posted some photos. Thank you for reading.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

We took our beloved dog here when he developed an auto immune disorder that our regular vet could no longer treat. On the positive side, this place is truly a beautiful facility that could easily pass for a hospital for humans. The two specialists that our dog saw here were both very kind and professional, though some of the vet's "nurses" seemed a little rough with the dog.

The procedures here seem to be way, way overpriced. I got the impression that they are taking considerable advantage of worried animal lovers who are desperately trying to save their pets' lives. When it became clear that our dog was not going to beat his illness and was clearly suffering, we decided to have him put down. We were directed into a peaceful, nicely decorated room that is apparently reserved for that task. We were trying to painfully say our goodbyes to our dog while this lady (I don't know if she was a vet or a tech or what. I wish I remembered her name) seemed extremely impatient to "do the deed". She showed no compassion whatsoever for either us or our little dog. Her expression was sour and she kept bothering us "Are you ready yet" when we told her we needed more time to say our goodbyes. Looking back I wish we had left and had this done by our regular vet instead. If you need to have your own pet put down, I would highly recommend NOT doing it here!

2
★★☆☆☆

We took our beloved dog here when he developed an auto immune disorder that our regular vet could no longer treat. On the positive side, this place is truly a beautiful facility that could easily pass for a hospital for humans. The two specialists that our dog saw here were both very kind and professional, though some of the vet's "nurses" seemed a little rough with the dog.

The procedures here seem to be way, way overpriced. I got the impression that they are taking considerable advantage of worried animal lovers who are desperately trying to save their pets' lives. When it became clear that our dog was not going to beat his illness and was clearly suffering, we decided to have him put down. We were directed into a peaceful, nicely decorated room that is apparently reserved for that task. We were trying to painfully say our goodbyes to our dog while this lady (I don't know if she was a vet or a tech or what. I wish I remembered her name) seemed extremely impatient to "do the deed". She showed no compassion whatsoever for either us or our little dog. Her expression was sour and she kept bothering us "Are you ready yet" when we told her we needed more time to say our goodbyes. Looking back I wish we had left and had this done by our regular vet instead. If you need to have your own pet put down, I would highly recommend NOT doing it here!

Was this review helpful to you?
Ratings_icons Ratings_icons

Business Response:

We are truly sorry for your loss and regret that one of our staff behaved in the manner you describe. Please know that we are doing all we can to ensure that every staff member is trained to be compassionate and sensitive to our clients?? wishes. We hope if you ever need our services in the future that you will have a more positive experience. It??s a core value of ours to hire and train the most professional staff possible. Although we have confidence that every member or our team genuinely cares about the pets we serve, sometimes we fall short in communicating with compassion to our clients. Thank you for calling our attention to your experience. As for our facility, we appreciate the compliment and value your remarks about the cost. As a specialty center we deal with some of the most complex and difficult cases imaginable. The training, equipment and resources that are available at VSC do rival most human hospitals. Unfortunately, providing this care can be expensive. One of the reasons we go over the treatment plan prior to starting any procedure is so owners are fully aware of the costs before anything is done and can make an informed decision about care for their pet.
.

We've had 3 separate experiences with Vet Specialty Center and after our second vowed never to go back. Unfortunately for our dog, Mila, we went back on our own word. Do not take your pet here unless you want to risk their lives and pay thousands of dollars to do so.

The problem with this business (and it is a business), is that they have great specialists which is what brings you there in the first place, but the support staff, ER staff, and even reception staff is for the most part awful. They lack compassion, knowledge, and their systems are not linked so if you have any complication from a surgery or working with a specialist and it's not during the time your vet is there, everything falls apart. No one knows your pet, their history, or honestly even seems like they care.

The first experience in 2004(?) with Dr. Claude Gendreau on our lab, Macy - great, cutting edge technique to repair a torn knee ligament. No complications, dog healed well, and we were happy to pay thousands to help our dog.

Second experience in 2009 with Dr. India Wood on our older lab, Mila - laryngeal tie-back surgery. Surgery went well, but then she was transferred to the emergency department for overnight where she ended up developing aspiration pneumonia as a complication (which does happen). This issue we had wasn't the fact she developed this complication, it was that we were told by one staff member she was great and could pick her up in the morning, but when we called in the morning to check on her, they said she was extremely ill, in ICU and needed to be put on oxygen and other treatments. We couldn't get any answer as to why no one called us when she took a turn for the worse. She was in ICU for a few days ($$$), but eventually pulled through enough that we could take her home. When we went in to get her, the bill was astronomical (several thousand more than we knew about before the complication). They wouldn't let us see our dog without paying the bill - we were disputing a $40 charge which they didn't have an answer for because they told us the "weekend staff" doesn't have access to the surgery department's information. I said I'd pay everything except $40 and call Monday to resolve the question. The reception refused and said we must pay the total to get our dog. At that point, in tears, I told them I'd paid thousands of dollars and $40 should not be an issue and if they didn't give me my dog, I would promptly be calling the police. They eventually agreed and we left as quickly as possible with our still sick dog (vowing to never go back).

Our third experience (and definitely last) was recently in 2011 with Dr. Mimi Noonan. Our regular vet referred us to VCS for recurring breathing problems with our lab Mila again - we reluctantly agreed. Dr. Noonan saw Mila and did some blood tests and x-ray on Friday. She indicated that they needed to do some further tests to determine the cause of the coughing - which we expected. What we didn't expect is that Mila would have to spend the night (we asked when we made the appointment). We explained our concerns about the night and weekend emergency staff, citing our bad experience the year prior. Dr. Noonan said she understood and we could bring Mila back Monday so we could work with her directly. She sent us home with a prescription to give her albuterol nebulizer treatments.

Friday evening, we gave the 1st treatment and Mila began throwing up 15 minutes later. She began drooling, couldn't rest, and threw up a few more times. We called VCS about 6:30 pm hoping to catch the Dr. - they said she was gone so we talked to one of her nurses. The nurse seemed indifferent, said that albuterol can sometimes cause these problems, she'd probably settle down soon and we should give her the next treatment in a few hours! (No way was I going to give my dog more of what was making her sick.) After another hour of seeing our dog suffering, I call Skokie Animal 911, who of course said obviously don't give her anymore albuterol and if she wasn't improving within a 1/2 hour bring her in.

So, Friday night at 9pm we are at Skokie Animal 911. They took her in immediately as her breathing is very distressed. Here's the kicker - when they call Vet Specialty Center to get her x-ray and records from earlier in the day, the emergency staff tells them they don't have access to that system - "they'd try calling a doctor at home to see if they could maybe login remotely, but couldn't promise anything"! So if we had taken Mila to VCS' emergency, they wouldn't have access to everything done during the day by our specialist??? That's the root of the problems with this place!

Our story ends with Mila deteriorating so badly she needed to be put down early Saturday to end her suffering. We're so thankful she was at Skokie Animal 911 because she had the attention and compassion from knowledgeable people who cared. We miss Mila terribly!

1
★☆☆☆☆

We've had 3 separate experiences with Vet Specialty Center and after our second vowed never to go back. Unfortunately for our dog, Mila, we went back on our own word. Do not take your pet here unless you want to risk their lives and pay thousands of dollars to do so.

The problem with this business (and it is a business), is that they have great specialists which is what brings you there in the first place, but the support staff, ER staff, and even reception staff is for the most part awful. They lack compassion, knowledge, and their systems are not linked so if you have any complication from a surgery or working with a specialist and it's not during the time your vet is there, everything falls apart. No one knows your pet, their history, or honestly even seems like they care.

The first experience in 2004(?) with Dr. Claude Gendreau on our lab, Macy - great, cutting edge technique to repair a torn knee ligament. No complications, dog healed well, and we were happy to pay thousands to help our dog.

Second experience in 2009 with Dr. India Wood on our older lab, Mila - laryngeal tie-back surgery. Surgery went well, but then she was transferred to the emergency department for overnight where she ended up developing aspiration pneumonia as a complication (which does happen). This issue we had wasn't the fact she developed this complication, it was that we were told by one staff member she was great and could pick her up in the morning, but when we called in the morning to check on her, they said she was extremely ill, in ICU and needed to be put on oxygen and other treatments. We couldn't get any answer as to why no one called us when she took a turn for the worse. She was in ICU for a few days ($$$), but eventually pulled through enough that we could take her home. When we went in to get her, the bill was astronomical (several thousand more than we knew about before the complication). They wouldn't let us see our dog without paying the bill - we were disputing a $40 charge which they didn't have an answer for because they told us the "weekend staff" doesn't have access to the surgery department's information. I said I'd pay everything except $40 and call Monday to resolve the question. The reception refused and said we must pay the total to get our dog. At that point, in tears, I told them I'd paid thousands of dollars and $40 should not be an issue and if they didn't give me my dog, I would promptly be calling the police. They eventually agreed and we left as quickly as possible with our still sick dog (vowing to never go back).

Our third experience (and definitely last) was recently in 2011 with Dr. Mimi Noonan. Our regular vet referred us to VCS for recurring breathing problems with our lab Mila again - we reluctantly agreed. Dr. Noonan saw Mila and did some blood tests and x-ray on Friday. She indicated that they needed to do some further tests to determine the cause of the coughing - which we expected. What we didn't expect is that Mila would have to spend the night (we asked when we made the appointment). We explained our concerns about the night and weekend emergency staff, citing our bad experience the year prior. Dr. Noonan said she understood and we could bring Mila back Monday so we could work with her directly. She sent us home with a prescription to give her albuterol nebulizer treatments.

Friday evening, we gave the 1st treatment and Mila began throwing up 15 minutes later. She began drooling, couldn't rest, and threw up a few more times. We called VCS about 6:30 pm hoping to catch the Dr. - they said she was gone so we talked to one of her nurses. The nurse seemed indifferent, said that albuterol can sometimes cause these problems, she'd probably settle down soon and we should give her the next treatment in a few hours! (No way was I going to give my dog more of what was making her sick.) After another hour of seeing our dog suffering, I call Skokie Animal 911, who of course said obviously don't give her anymore albuterol and if she wasn't improving within a 1/2 hour bring her in.

So, Friday night at 9pm we are at Skokie Animal 911. They took her in immediately as her breathing is very distressed. Here's the kicker - when they call Vet Specialty Center to get her x-ray and records from earlier in the day, the emergency staff tells them they don't have access to that system - "they'd try calling a doctor at home to see if they could maybe login remotely, but couldn't promise anything"! So if we had taken Mila to VCS' emergency, they wouldn't have access to everything done during the day by our specialist??? That's the root of the problems with this place!

Our story ends with Mila deteriorating so badly she needed to be put down early Saturday to end her suffering. We're so thankful she was at Skokie Animal 911 because she had the attention and compassion from knowledgeable people who cared. We miss Mila terribly!

Was this review helpful to you?
Ratings_icons Ratings_icons

0 out of 1 people found this review helpful.

.

I brought my one year old Canada lynx Juneau in there for an MRI back in November 2010. He was experiencing dizziness and had been walking unsteadily for many months. No vet could figure out what was going on despite thousands of dollars worth of tests. The staff at VSC LOVED Juneau him and gave him a lot of attention. They were extremely sweet to me. However, the MRI tech had called off that day and I had to wait well over an hour for her replacement to come in. I was so upset, as I'd already traveled an hour and a half to get there from the south side during rush hour in construction. After the test was performed, Dr. Girard (neurologist) spent a fair amount of time going over the results with me, which were normal. She answered all of my questions and didn't rush me. She suggested a spinal tap, but also said it may not yield any more information. I felt as though she was NOT trying to get more money from me, as I asked her if she would do it if this was her cat. She said she probably wouldn't, because it likely wouldn't change the course of the outcome or treatment. I decided to do it anyway. It was normal. She was at a loss. However, she spent a lot of time talking with my vet several times over the course of the next week as he came up with questions and suggestions. She was open to ideas and different treatments. Dr. Girard and my vet suggested that it might be the result of a virus. I figured this might be something permanent and that he may have to live with this for the rest of his life. He'd had it for almost a year.\r
\r
Juneau died a couple of weeks ago suddenly. His necropsy results just came back. It was astonishing. He had HYPOthyroidism, which is something cats just don't get. Dogs get it. Cats get HYPERthyroidism and it shows up when they're 7-8 years old. It's so rare that the U of I has only seen it in cats a handful of times. It's congenital. I am so sad. Thousands and thousands of dollars later, we have our answer. Kim

1
★★★☆☆

I brought my one year old Canada lynx Juneau in there for an MRI back in November 2010. He was experiencing dizziness and had been walking unsteadily for many months. No vet could figure out what was going on despite thousands of dollars worth of tests. The staff at VSC LOVED Juneau him and gave him a lot of attention. They were extremely sweet to me. However, the MRI tech had called off that day and I had to wait well over an hour for her replacement to come in. I was so upset, as I'd already traveled an hour and a half to get there from the south side during rush hour in construction. After the test was performed, Dr. Girard (neurologist) spent a fair amount of time going over the results with me, which were normal. She answered all of my questions and didn't rush me. She suggested a spinal tap, but also said it may not yield any more information. I felt as though she was NOT trying to get more money from me, as I asked her if she would do it if this was her cat. She said she probably wouldn't, because it likely wouldn't change the course of the outcome or treatment. I decided to do it anyway. It was normal. She was at a loss. However, she spent a lot of time talking with my vet several times over the course of the next week as he came up with questions and suggestions. She was open to ideas and different treatments. Dr. Girard and my vet suggested that it might be the result of a virus. I figured this might be something permanent and that he may have to live with this for the rest of his life. He'd had it for almost a year.\r
\r
Juneau died a couple of weeks ago suddenly. His necropsy results just came back. It was astonishing. He had HYPOthyroidism, which is something cats just don't get. Dogs get it. Cats get HYPERthyroidism and it shows up when they're 7-8 years old. It's so rare that the U of I has only seen it in cats a handful of times. It's congenital. I am so sad. Thousands and thousands of dollars later, we have our answer. Kim

.

I brought my one year old Canada lynx Juneau in there for an MRI back in November 2010. He was experiencing dizziness and had been walking unsteadily for many months. No vet could figure out what was going on despite thousands of dollars worth of tests. The staff at VSC LOVED Juneau him and gave him a lot of attention. They were extremely sweet to me. However, the MRI tech had called off that day and I had to wait well over an hour for her replacement to come in. I was so upset, as I'd already traveled an hour and a half to get there from the south side during rush hour in construction. After the test was performed, Dr. Girard (neurologist) spent a fair amount of time going over the results with me, which were normal. She answered all of my questions and didn't rush me. She suggested a spinal tap, but also said it may not yield any more information. I felt as though she was NOT trying to get more money from me, as I asked her if she would do it if this was her cat. She said she probably wouldn't, because it likely wouldn't change the course of the outcome or treatment. I decided to do it anyway. It was normal. She was at a loss. However, she spent a lot of time talking with my vet several times over the course of the next week as he came up with questions and suggestions. She was open to ideas and different treatments. Dr. Girard and my vet suggested that it might be the result of a virus. I figured this might be something permanent and that he may have to live with this for the rest of his life. He'd had it for almost a year.

Juneau died a couple of weeks ago suddenly. His necropsy results just came back. It was astonishing. He had HYPOthyroidism, which is something cats just don't get. Dogs get it. Cats get HYPERthyroidism and it shows up when they're 7-8 years old. It's so rare that the U of I has only seen it in cats a handful of times. It's congenital. I am so sad. Thousands and thousands of dollars later, we have our answer. Kim

3
★★★☆☆

I brought my one year old Canada lynx Juneau in there for an MRI back in November 2010. He was experiencing dizziness and had been walking unsteadily for many months. No vet could figure out what was going on despite thousands of dollars worth of tests. The staff at VSC LOVED Juneau him and gave him a lot of attention. They were extremely sweet to me. However, the MRI tech had called off that day and I had to wait well over an hour for her replacement to come in. I was so upset, as I'd already traveled an hour and a half to get there from the south side during rush hour in construction. After the test was performed, Dr. Girard (neurologist) spent a fair amount of time going over the results with me, which were normal. She answered all of my questions and didn't rush me. She suggested a spinal tap, but also said it may not yield any more information. I felt as though she was NOT trying to get more money from me, as I asked her if she would do it if this was her cat. She said she probably wouldn't, because it likely wouldn't change the course of the outcome or treatment. I decided to do it anyway. It was normal. She was at a loss. However, she spent a lot of time talking with my vet several times over the course of the next week as he came up with questions and suggestions. She was open to ideas and different treatments. Dr. Girard and my vet suggested that it might be the result of a virus. I figured this might be something permanent and that he may have to live with this for the rest of his life. He'd had it for almost a year.

Juneau died a couple of weeks ago suddenly. His necropsy results just came back. It was astonishing. He had HYPOthyroidism, which is something cats just don't get. Dogs get it. Cats get HYPERthyroidism and it shows up when they're 7-8 years old. It's so rare that the U of I has only seen it in cats a handful of times. It's congenital. I am so sad. Thousands and thousands of dollars later, we have our answer. Kim

Was this review helpful to you?
Ratings_icons Ratings_icons

.

This is the "Mayo Clinic" for Pets. I have seen most of the Vets here and have not had a bad experience. The surgeons are awesome - Dr Robbins and Dr. Pare are excellent. Dr Feinmehl the Oncologist saved my dog who had cancer. The Rehab staff is excellent as well. They use a team approach if necessary. If your regular vet can't handle it, this is THE place to come. A bit pricey, but you get what you pay for! I highly recommend this practice!

5
★★★★★

This is the "Mayo Clinic" for Pets. I have seen most of the Vets here and have not had a bad experience. The surgeons are awesome - Dr Robbins and Dr. Pare are excellent. Dr Feinmehl the Oncologist saved my dog who had cancer. The Rehab staff is excellent as well. They use a team approach if necessary. If your regular vet can't handle it, this is THE place to come. A bit pricey, but you get what you pay for! I highly recommend this practice!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

My teacup Chihuahua was very ill I had brought him there for knee surgery.The Dr. Pare suggested that my pet have a thorough examination to make sure there were no other issues with him. Dr. Pare discovered that he had indeed ingested a peach pit. Other doctors within a 24 hour period had completely missed it. He would have died if it had continued to his intestines. If it wasn't for their care I would have lost my beautiful handsome pet.Thanks Dr. Pare and your awesome staff.\r
Aletha K.

2
★★★★★

My teacup Chihuahua was very ill I had brought him there for knee surgery.The Dr. Pare suggested that my pet have a thorough examination to make sure there were no other issues with him. Dr. Pare discovered that he had indeed ingested a peach pit. Other doctors within a 24 hour period had completely missed it. He would have died if it had continued to his intestines. If it wasn't for their care I would have lost my beautiful handsome pet.Thanks Dr. Pare and your awesome staff.\r
Aletha K.

Pros: The facility is very clean. The staff is attentive & polite

Cons: Too bad it's not in Chicago

.

I took my dog there to see a ""kidney specialist"", an old idiot who let my dog die, didn't reccomend fluids, special food, etc., when I called and called, never returned my calls! And I paid over $2000 for this ""service"", by the time I found a vet who knows what they are doing, it was too late!! Wouldnever go there again-staff is unfriendly and uneducated.

0
★☆☆☆☆

I took my dog there to see a ""kidney specialist"", an old idiot who let my dog die, didn't reccomend fluids, special food, etc., when I called and called, never returned my calls! And I paid over $2000 for this ""service"", by the time I found a vet who knows what they are doing, it was too late!! Wouldnever go there again-staff is unfriendly and uneducated.

Pros: nothing

Cons: everything

Review Partner
.

My journey started in 2007 when a vet told me that my cat was bored and only gave me a spray for his constant chewing of his right rear leg. After 2 animal hospitals and 4 veterinarians later, I was referred to Dr.Noonan at veterinary

5
★★★★★

My journey started in 2007 when a vet told me that my cat was bored and only gave me a spray for his constant chewing of his right rear leg. After 2 animal hospitals and 4 veterinarians later, I was referred to Dr.Noonan at veterinary

.

When our dog (a child to us) fell awkwardly on his hind leg we were referred to this hospital by our local vet as it was beyond their capability to fix. Once we got there we were not hopeful of saving our dogs leg, because this kind of

5
★★★★★

When our dog (a child to us) fell awkwardly on his hind leg we were referred to this hospital by our local vet as it was beyond their capability to fix. Once we got there we were not hopeful of saving our dogs leg, because this kind of

Message from Veterinary Specialty Center

We welcome your feedback and encourage you to share your experiences with other pet owners.

More about Veterinary Specialty Center

Chicago IL area veterinary specialty clinic offering board-certified specialist, veterinary surgery, pet cancer treatment, radiation therapy, 24 hour veterinary emergency & critical care, anesthesia, MRI & CT scan services, endoscopy, lithotripsy, treatment for heart disease, kidney disease, hyperthyroidism, orthopedics, arthroscopy, pet allergies, water therapy, pet physical therapy, pet dermatology, advanced veterinary diagnotics, pet pain relief / pain management, holistic veterinary care, clinical trials, and more. Serving Buffalo Grove, Chicago North Shore, Chicagoland, Illinois, and the midwest area.

 

Wait, you're the expert.

If you've been to or used Veterinary Specialty Center, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review