Kool Breeze Ac & Heating Svc

★★☆☆☆

About Kool Breeze Ac & Heating Svc

Categories
  • Air Conditioning Contractors
Details
  • Heil
  • Rheem-Ruud

Home Construction & Remodeling

Home Construction & Remodeling
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1.8 5
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Terrible. Owner is unresponsive. A/C went out around 7pm for the fourth time. Tech cam out and said there was a leak in the system & motors were burned out. Someone would come in the morning to fix. Techs came the next day and the unit still didn't work after repairs. I called again and was told to flip the breaker to reset the system. After this suggestion didn't work, I called again and was told to wait a while to see if the system kicked on, which it didn't. The tech had to return and told me he had switched off the unit in the attic and forgot. Now the unit upstairs runs continually and won't shut off. There is insulation and pieces of the duct coming in through the vents all over the house, which is new. I have had 6 service calls since purchasing the house 6 months ago. Now the company refuses to address the duct work problem under the warranty. Owner won't take my calls. Do not do business with this company.

1
★☆☆☆☆

Terrible. Owner is unresponsive. A/C went out around 7pm for the fourth time. Tech cam out and said there was a leak in the system & motors were burned out. Someone would come in the morning to fix. Techs came the next day and the unit still didn't work after repairs. I called again and was told to flip the breaker to reset the system. After this suggestion didn't work, I called again and was told to wait a while to see if the system kicked on, which it didn't. The tech had to return and told me he had switched off the unit in the attic and forgot. Now the unit upstairs runs continually and won't shut off. There is insulation and pieces of the duct coming in through the vents all over the house, which is new. I have had 6 service calls since purchasing the house 6 months ago. Now the company refuses to address the duct work problem under the warranty. Owner won't take my calls. Do not do business with this company.

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it just is not worth calling these guys...they upsell everything, charge ridiculously expensive prices, they act really politely and helpful until you call them after they made a mistake and you need them to return to your house to fix the error...at which point they literally disappear and stop answering phone calls....and instead send their head boss to try to sell you a new unit instead
they recommend replacing anything and everything (even items already under warranty)..it just isn't worth it to call them
i am just happy i realized that i was being taken advantage of before shelling out MORE money to This Services ...and found a respectable company that worked WITH me to replace the entire unit for under $4000 (which is less than half of what This Services was charging)

1
★☆☆☆☆

it just is not worth calling these guys...they upsell everything, charge ridiculously expensive prices, they act really politely and helpful until you call them after they made a mistake and you need them to return to your house to fix the error...at which point they literally disappear and stop answering phone calls....and instead send their head boss to try to sell you a new unit instead
they recommend replacing anything and everything (even items already under warranty)..it just isn't worth it to call them
i am just happy i realized that i was being taken advantage of before shelling out MORE money to This Services ...and found a respectable company that worked WITH me to replace the entire unit for under $4000 (which is less than half of what This Services was charging)

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it just is not worth calling these guys...they upsell everything, charge ridiculously expensive prices, they act really politely and helpful until you call them after they made a mistake and you need them to return to your house to fix the error...at which point they literally disappear and stop answering phone calls....and instead send their head boss to try to sell you a new unit instead
they recommend replacing anything and everything (even items already under warranty)..it just isn't worth it to call them
i am just happy i realized that i was being taken advantage of before shelling out MORE money to This Services ...and found a respectable company that worked WITH me to replace the entire unit for under $4000 (which is less than half of what This Services was charging)

1
★☆☆☆☆

it just is not worth calling these guys...they upsell everything, charge ridiculously expensive prices, they act really politely and helpful until you call them after they made a mistake and you need them to return to your house to fix the error...at which point they literally disappear and stop answering phone calls....and instead send their head boss to try to sell you a new unit instead
they recommend replacing anything and everything (even items already under warranty)..it just isn't worth it to call them
i am just happy i realized that i was being taken advantage of before shelling out MORE money to This Services ...and found a respectable company that worked WITH me to replace the entire unit for under $4000 (which is less than half of what This Services was charging)

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BUYER BEWARES! Be sure to read the negative comments because they are exactly what I experienced. The technician came out, removed the bathroom p-trap and did one clean-out, in the kitchen he knocked out a plug in the garbage disposal. This took about 25 minutes of time and the bill was $440.
The invoice I received was the original quote which sounded like several hours?? worth of work. They did not even perform half the amount of work they listed on the invoice. When I called to complain they did refund the 2nd clean-out charge of $69.

5
★★★★★

BUYER BEWARES! Be sure to read the negative comments because they are exactly what I experienced. The technician came out, removed the bathroom p-trap and did one clean-out, in the kitchen he knocked out a plug in the garbage disposal. This took about 25 minutes of time and the bill was $440.
The invoice I received was the original quote which sounded like several hours?? worth of work. They did not even perform half the amount of work they listed on the invoice. When I called to complain they did refund the 2nd clean-out charge of $69.

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I've had two dealings with these crooks through my home warranty. I recommend that you never use them.

First time, they forgot to order my part. After a week wait, I called and they sent a second technician to the house to figure out what part they were suppose to order the first time. Then they lost the check I gave them.

Second time, they repaired my A/C under warranty, then gave me a $600 bill not covered by warranty. They lied and said my wife okayed the repair (she never spoke to them). They never indicated that I would be responsible for any of the bill prior to the repair. It turns out they upgraded my A/C unit to "bring it up to code". Although the DOE regulations did NOT require the upgrade. So they charged me $350 for an unneeded part that I found on Google for $169, charged me $250 to remove the old part, and conveniently neglected to discount $100 contribution from my warranty company.

These people are dishonest rip-off artists. Stay away from them!

0
★☆☆☆☆

I've had two dealings with these crooks through my home warranty. I recommend that you never use them.

First time, they forgot to order my part. After a week wait, I called and they sent a second technician to the house to figure out what part they were suppose to order the first time. Then they lost the check I gave them.

Second time, they repaired my A/C under warranty, then gave me a $600 bill not covered by warranty. They lied and said my wife okayed the repair (she never spoke to them). They never indicated that I would be responsible for any of the bill prior to the repair. It turns out they upgraded my A/C unit to "bring it up to code". Although the DOE regulations did NOT require the upgrade. So they charged me $350 for an unneeded part that I found on Google for $169, charged me $250 to remove the old part, and conveniently neglected to discount $100 contribution from my warranty company.

These people are dishonest rip-off artists. Stay away from them!

Cons: Dishonest

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