Both my husband and I as well as our little Boston Terrier, Max, LOVE Wagtime. We stopped in one weekend day and were overwhelmed by how clean and updated their facility is, especially when compared to some of the other ones in DC.
Its updated, clean and inviting, both for people and dogs. We were granted an all-access pass to the whole place during our tour, an amenity a lot of cargeless places will not grant for one reason or another. I was impressed that the whole place is monitored with video cameras and that clients can log in during certain times to check on their four legged loved ones. The staff is friendly, knowlegeable and as far as I know ( know them all pretty well now since I am a "frequent flyer' at the establishment), they all have experience with dogs, either as owners themselves or as vet techs.
Max drags me down the street when we go to daycare and does a little happy dance outside of the door until we go in. Once inside he runs right upstairs to the little dog room where he happily plays with all of his friends. He is exhausted at the end of the day.
I am impressed with Wagtime and would highly recommend their services to everyone I know.
Pros: Valet Barking Service, Good Rates, Nice Staff
I recently adopted a dog from wagtime. The Best experience ever. The Owners really care for the dogs. They let my dog go home with me with his favorite food, toys and a bed for no cost for the transition time. They were always there for me when I had a question. Their facility is awesome and the staff is great. If you want to adopt a dog, go to wagtime?
This should really read ZERO stars, expect the underpaid staff are relatively nice.
As a dog lover, pet sitter, childhood dog owner and volunteer with the Anti-Cruelty Society for Animals in Chicago and Humane Society in NYC I cannot sit idly by and let other people make the mistake of bringing their business to Wagtime. In doing additional research on dog adoptions and veterinary care options in the DC area, I have been informed by local vets to stay clear of Wagtime.
My partner and I inquired about dogs for adoption. After many emails back and forth, we scheduled an appointment with Lisa, one of the owners, to meet her and a rescue dog at Wagtime. When we arrived we were told Lisa was not there, her staff had no idea where she was and knew nothing about any appointments to meet adoptable dogs. They offered to call her, which they did. We spoke and - without so much as an apology - said she'd be in at 3PM or shortly there after.
Though the one dog in which were interested was not there, we agreed to meet other adoptable dogs which we already knew would not be a good fit with our needs. We stayed until 3:05PM playing with these dogs in hopes of meeting the one dog in which we were interested, but Lisa was a no-show. Below is a more detailed recap of our experience:
1) One of the staff told us she "has no experience raising dogs or caring for them and doesn't know much about dogs as she only walks them... for $7 an hour."
2) One of the staff found it appropriate to smack a dog repeatedly on its nose when he was getting excited and playful.
3) There were puddles of dog urine in the "play" room that I personally cleaned up with paper towels to avoid stepping in it, and to keep the dogs paws out of it.
4) The staff placed a tiny, injured Pomeranian with a full leg cast in the "play" room and left him unattended to hobble and cower in the corner. He was petrified.
5) For at least 10-15 minutes of our visit were were the only people watching five dogs, when we were told by staff that they would be "right back."
Without providing any of the above information, I sent a brief email Lisa letting her know we were no longer interested in adopting a dog from Wagtime based on her lack of consideration for prospective client's time, and our first-hand POV of how the facility was caring for dogs left in its charge. Both legitimate and factual reasons to move on to other rescue groups or shelters.
Lisa responded by email with a personal attack on my character, stating that I (and I quote) "would not be a very nice or lovable person for him [the dog] anyway". She went on to say she could not believe I had the audacity to comment on their facility based on our experience.
She followed up with yet another email calling me "rude", "disrespectful", "unappreciative" and "out of line"
... all because I was honest in saying we would be going elsewhere in search of a new dog for our family.
Cons: Aggressive, verbally-abusive ownership