Dogs Dig It

★★★☆☆
45.5143 -122.654
Map and Directions to Dogs Dig It

503-236-8222

1132 SE Salmon St

Portland, OR

97214

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About Dogs Dig It

Pets & Animals

Pets & Animals
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3.0 44
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The second time my dog came home with a gash on his head was enough of a warning for me. Too many dogs playing too rough with too little supervison. Watch the webcams long enough and you'll see how overcrowded this place is. Bigger is not better!

1
★☆☆☆☆

The second time my dog came home with a gash on his head was enough of a warning for me. Too many dogs playing too rough with too little supervison. Watch the webcams long enough and you'll see how overcrowded this place is. Bigger is not better!

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.

Too many dogs with not enough staff supervision. Fights are common, but the business owners make the staff lie to the clients and say their dogs were hurt "in play." Wouldn't take my dogs there.

1
★☆☆☆☆

Too many dogs with not enough staff supervision. Fights are common, but the business owners make the staff lie to the clients and say their dogs were hurt "in play." Wouldn't take my dogs there.

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.

These are Facts, based on my experience as an employee of Dogs Dig It.

Janel and Ellie flat out LIE to their customers and they insist that their employees lie as well or face termination.

They absolutely accept "Agressive Breed" Dogs and they WILL, as I have personally witnessed, alter a customer's application to make it appear that the Agressive Breed is just a "lab mix". Their insurance policy specifically states that Agressive Breeds are NOT allowed - such as Doberman's, Pit Bulls/Staffordshire Terriers, German Shepards and Akitas. They have had every single one of those breeds in their daycare.

I've personally witnessed J & E completely disregard the pleas from employees to help dogs in serious medical distress. Some employees were told that if they (J & E) take the dog to see medical help and the vet determines nothing is wrong, that the EMPLOYEE would be responsible for the vet bill.

There have been times when close to 30+ dogs were being boarded at one time with only 1 person to take care of them. Your beloved dogs were forced to sleep in storage rooms, bathrooms, and any other room they could be put into. Dogs that were not related (meaning, they were not from the same owner/home) were sharing kennels, food and beds and clients were still paying full price. Of course, J & E made it very clear that this was NEVER to be mentioned to clients.

Also, for those of you that paid extra for the "Deluxe Room" - you were duped. Many people have paid for the Deluxe Room and their dogs never even stayed in the room or had to share it with several other dogs.

J & E will tell you, as will other staff - because they are forced to tell you this or risk termination - that the Human to Dog ratio is 1 person for every 15-18 dogs. That is a complete LIE. Most days there is only 3 people working in the yard for 40-60 dogs.

Maybe the reason you never hear about fighting, sickness, injuries or stress among the dogs is because J & E make it a point to LIE to you about it and as mentioned before, the staff is instructed to only say nice things about your dogs. This was always a huge source of contention amongst the staff, it made us miserable to follow this rule because we knew it was wrong and hurtful - but J & E's threats of termination, to deny Unemployment or good references was enough to keep our mouths shut. We were also told that we were not allowed to "gossip" or talk about daycare issues with each other or we'd be terminated.

Kennel Cough - a huge issue at Dogs Dig It. There were several outbreaks of Kennel Cough during my employment at DDI and almost always, Janel and Ellie would insist that the client's dog picked it up elsewhere and then bully the client when the client insisted this was not the case.

Dogs Dig It is not as clean as they would like you to believe it is. Yes, the employees did a lot of cleaning but honestly, how clean is it going to be when you have 30 or 40 dogs in one room and only 1 person to clean it? It gets really overwhelming.

J & E are rarely out in the yard, Janel more so than Ellie - Ellie NEVER worked in the yard during my employement there. So, I guess when you don't have to deal with it or see it with your own eyes, it makes it much easier to lie to your customers, right?

Indeed, customers & dogs are just $$ to them. Employees are treated poorly and often subject to ridicule, gossip and threats- by J & E.

During my time there, I witnessed the demise of several personal & professional relationships J & E had. They seem completely incapable of being truthful, caring, genuine people.

1
★☆☆☆☆

These are Facts, based on my experience as an employee of Dogs Dig It.

Janel and Ellie flat out LIE to their customers and they insist that their employees lie as well or face termination.

They absolutely accept "Agressive Breed" Dogs and they WILL, as I have personally witnessed, alter a customer's application to make it appear that the Agressive Breed is just a "lab mix". Their insurance policy specifically states that Agressive Breeds are NOT allowed - such as Doberman's, Pit Bulls/Staffordshire Terriers, German Shepards and Akitas. They have had every single one of those breeds in their daycare.

I've personally witnessed J & E completely disregard the pleas from employees to help dogs in serious medical distress. Some employees were told that if they (J & E) take the dog to see medical help and the vet determines nothing is wrong, that the EMPLOYEE would be responsible for the vet bill.

There have been times when close to 30+ dogs were being boarded at one time with only 1 person to take care of them. Your beloved dogs were forced to sleep in storage rooms, bathrooms, and any other room they could be put into. Dogs that were not related (meaning, they were not from the same owner/home) were sharing kennels, food and beds and clients were still paying full price. Of course, J & E made it very clear that this was NEVER to be mentioned to clients.

Also, for those of you that paid extra for the "Deluxe Room" - you were duped. Many people have paid for the Deluxe Room and their dogs never even stayed in the room or had to share it with several other dogs.

J & E will tell you, as will other staff - because they are forced to tell you this or risk termination - that the Human to Dog ratio is 1 person for every 15-18 dogs. That is a complete LIE. Most days there is only 3 people working in the yard for 40-60 dogs.

Maybe the reason you never hear about fighting, sickness, injuries or stress among the dogs is because J & E make it a point to LIE to you about it and as mentioned before, the staff is instructed to only say nice things about your dogs. This was always a huge source of contention amongst the staff, it made us miserable to follow this rule because we knew it was wrong and hurtful - but J & E's threats of termination, to deny Unemployment or good references was enough to keep our mouths shut. We were also told that we were not allowed to "gossip" or talk about daycare issues with each other or we'd be terminated.

Kennel Cough - a huge issue at Dogs Dig It. There were several outbreaks of Kennel Cough during my employment at DDI and almost always, Janel and Ellie would insist that the client's dog picked it up elsewhere and then bully the client when the client insisted this was not the case.

Dogs Dig It is not as clean as they would like you to believe it is. Yes, the employees did a lot of cleaning but honestly, how clean is it going to be when you have 30 or 40 dogs in one room and only 1 person to clean it? It gets really overwhelming.

J & E are rarely out in the yard, Janel more so than Ellie - Ellie NEVER worked in the yard during my employement there. So, I guess when you don't have to deal with it or see it with your own eyes, it makes it much easier to lie to your customers, right?

Indeed, customers & dogs are just $$ to them. Employees are treated poorly and often subject to ridicule, gossip and threats- by J & E.

During my time there, I witnessed the demise of several personal & professional relationships J & E had. They seem completely incapable of being truthful, caring, genuine people.

.

Please be aware that the owners solicited positive reviews in exchange for a day of daycare on 2/27/10. Note that 12 positive reviews on this site were written around that time. Following is a quote from that email:
"If you are happy with the service we provide, please get on line and let others know. You can go to www.citysearchcom www.yelpcom and maps.googlecom
You will receive a free day of daycare not only for this but also for any referal to your friends."

Highly questionable ethics. Several past workers have stated that they do not care about our dogs, and I will be going somewhere else.
If the worker who was fired were lying, she would have thought up something better that they forced 10 minutes of unpaid work daily. And 9 workers would not be filing BOLI compaints along with her.
THINK ABOUT IT!!!!!!

1
★☆☆☆☆

Please be aware that the owners solicited positive reviews in exchange for a day of daycare on 2/27/10. Note that 12 positive reviews on this site were written around that time. Following is a quote from that email:
"If you are happy with the service we provide, please get on line and let others know. You can go to www.citysearchcom www.yelpcom and maps.googlecom
You will receive a free day of daycare not only for this but also for any referal to your friends."

Highly questionable ethics. Several past workers have stated that they do not care about our dogs, and I will be going somewhere else.
If the worker who was fired were lying, she would have thought up something better that they forced 10 minutes of unpaid work daily. And 9 workers would not be filing BOLI compaints along with her.
THINK ABOUT IT!!!!!!

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My dog loves Dog's Dig It. It's clean and the pack is well controlled. I'm glad they fired the protesting employee. Not the kind of energy I want my dog around. I'll continue to support and reccomend Dogs Dig It. I've used other Day Care's and they are simply the best with their large outdoor play area.

5
★★★★★

My dog loves Dog's Dig It. It's clean and the pack is well controlled. I'm glad they fired the protesting employee. Not the kind of energy I want my dog around. I'll continue to support and reccomend Dogs Dig It. I've used other Day Care's and they are simply the best with their large outdoor play area.

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Until recently, I was the manager of Dogs Dig It. I really loved the people I worked with and I really, really, really loved the dogs. It is also the worst job I have ever had.

I moved to Portland last June, filled with enthusiasm and excitement about my new job. I knew after my first day at Dogs Dig It that I wasn??t going to enjoy working there, but I knew I had to give it a fair shot. But the situation only worsened, and my outlook completely changed. I was panicked that I had just uprooted my entire life for a job I couldn??t see lasting longer than a few months. But after considering my alternatives (quitting in protest, struggling to find another job and being unable to pay my rent), I decided to stick it out as long as I could and do everything in my power to improve the conditions there for both humans and dogs. Just changing the schedule to ensure the employees got their legally mandated breaks took months.

I don't have the time to list all of the reasons why, but I will say this: knowing what I know about Dogs Dig It, the owners and the policies they enforce, I would never in a million years take my dogs there. If you would like to contact me for more information, please feel free to do so. I will answer honestly any questions anyone may have about my experience working there.

Furthermore, I can??t think of one person who would say they had a positive experience working there or say they feel kindly towards Ellie or Janel. That alone should speak for itself. Maybe your dog loves Dogs Dig It, and that??s great. But they love Dogs Dig It because of the amazing people that take care of them and play with them. Those people are not Ellie and Janel. Please consider taking your dog to a different daycare. Portland is a very dog-friendly city with many daycares to choose from. I know there are daycares who have honest businsses practices and treat their employees (and canines!) with respect and compassion.

1
★☆☆☆☆

Until recently, I was the manager of Dogs Dig It. I really loved the people I worked with and I really, really, really loved the dogs. It is also the worst job I have ever had.

I moved to Portland last June, filled with enthusiasm and excitement about my new job. I knew after my first day at Dogs Dig It that I wasn??t going to enjoy working there, but I knew I had to give it a fair shot. But the situation only worsened, and my outlook completely changed. I was panicked that I had just uprooted my entire life for a job I couldn??t see lasting longer than a few months. But after considering my alternatives (quitting in protest, struggling to find another job and being unable to pay my rent), I decided to stick it out as long as I could and do everything in my power to improve the conditions there for both humans and dogs. Just changing the schedule to ensure the employees got their legally mandated breaks took months.

I don't have the time to list all of the reasons why, but I will say this: knowing what I know about Dogs Dig It, the owners and the policies they enforce, I would never in a million years take my dogs there. If you would like to contact me for more information, please feel free to do so. I will answer honestly any questions anyone may have about my experience working there.

Furthermore, I can??t think of one person who would say they had a positive experience working there or say they feel kindly towards Ellie or Janel. That alone should speak for itself. Maybe your dog loves Dogs Dig It, and that??s great. But they love Dogs Dig It because of the amazing people that take care of them and play with them. Those people are not Ellie and Janel. Please consider taking your dog to a different daycare. Portland is a very dog-friendly city with many daycares to choose from. I know there are daycares who have honest businsses practices and treat their employees (and canines!) with respect and compassion.

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As a former employee concerned about the well-being of the dogs I grew to truly care for at Dogs Dig It, I'd like to say (and sorry for the tiny barrage of comments, but these are issues I feel should be brought out into the open) that never in a million years would I take my dog to this place. I found the owners to be very deceptive to customers during the many months I worked there. For instance (one example of Ellie and Janel's less-than-ethical business practices among many, unfortunately), I knew several dogs there who were terribly unhappy and anxious, and the owners were left in the dark about it. One dog hid under a table the entire time and could only be coaxed out when his owner arrived. Another shy little boy was so disturbed by all the noise and commotion in the little dog room, he pawed my knee for hours trying to get me to pick him up, which, unfortunately, I was not allowed to do. There were at least four dogs who spent several hours in the corner of the yard just sitting there or hiding near the "playhouse" they had up against the wall. The "screening process" for dogs who might be somewhat less than social, or even antisocial, was totally bogus. As employees, we were all instructed NOT to speak directly with clients about their dogs' condition. We also filled out daily report cards for boarding dogs, and even if one was having a miserable time for whatever reason, we were told to write ONLY positive things. If Fido was afraid of all the other dogs? Twist it around to say that he was "sweet" and "gentle." The reasoning? "We don't want to alarm any of the clients."

We were almost always understaffed there, too. The 15:1 dog/human ratio they tout was, sadly, a very rare occurrence. On most shifts I was watching at least several more than that, occasionally 30 upwards at a time - alone. When so many dogs are together in one place, things can get out of control very quickly. As staff we did the best that we could with what little support we had, but there were just too many dogs and too few of us. I have also never seen a higher turnover rate at any place of employment I've worked before DDI or since. These were people who adored the dogs and had incredible rapport with many of them, a la Cesar "The Dog Whisperer".

I have no hidden agenda here, seriously, just genuine concern. If your dog has a wonderful time at Dogs Dig It and is excited every time you guys are walking towards the door, great. I knew a lot of dogs who were. But please. Exercise some caution if you're looking into this place. In a dog town like Portland with a myriad options to choose from, I'm positive there are better doggie daycares out there run by people who place more weight in making sure your dog is safe and happy than in the almighty dollar.

1
★☆☆☆☆

As a former employee concerned about the well-being of the dogs I grew to truly care for at Dogs Dig It, I'd like to say (and sorry for the tiny barrage of comments, but these are issues I feel should be brought out into the open) that never in a million years would I take my dog to this place. I found the owners to be very deceptive to customers during the many months I worked there. For instance (one example of Ellie and Janel's less-than-ethical business practices among many, unfortunately), I knew several dogs there who were terribly unhappy and anxious, and the owners were left in the dark about it. One dog hid under a table the entire time and could only be coaxed out when his owner arrived. Another shy little boy was so disturbed by all the noise and commotion in the little dog room, he pawed my knee for hours trying to get me to pick him up, which, unfortunately, I was not allowed to do. There were at least four dogs who spent several hours in the corner of the yard just sitting there or hiding near the "playhouse" they had up against the wall. The "screening process" for dogs who might be somewhat less than social, or even antisocial, was totally bogus. As employees, we were all instructed NOT to speak directly with clients about their dogs' condition. We also filled out daily report cards for boarding dogs, and even if one was having a miserable time for whatever reason, we were told to write ONLY positive things. If Fido was afraid of all the other dogs? Twist it around to say that he was "sweet" and "gentle." The reasoning? "We don't want to alarm any of the clients."

We were almost always understaffed there, too. The 15:1 dog/human ratio they tout was, sadly, a very rare occurrence. On most shifts I was watching at least several more than that, occasionally 30 upwards at a time - alone. When so many dogs are together in one place, things can get out of control very quickly. As staff we did the best that we could with what little support we had, but there were just too many dogs and too few of us. I have also never seen a higher turnover rate at any place of employment I've worked before DDI or since. These were people who adored the dogs and had incredible rapport with many of them, a la Cesar "The Dog Whisperer".

I have no hidden agenda here, seriously, just genuine concern. If your dog has a wonderful time at Dogs Dig It and is excited every time you guys are walking towards the door, great. I knew a lot of dogs who were. But please. Exercise some caution if you're looking into this place. In a dog town like Portland with a myriad options to choose from, I'm positive there are better doggie daycares out there run by people who place more weight in making sure your dog is safe and happy than in the almighty dollar.

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Dogs Dig It is hands down the most clean, trustworthy, and friendly dog day care in town.

Rampage looks forward to his "school days" each week, where he can happily play with his dog friends... Sammy Wiener, Rudy and Frankie.

Dogs Dig It have fabulous staff, and lovely owners (Ellie and Janel). We trust that Rampage is in great hands, and having a great time. Bonus is that DDI has web cams to check in on your dog at any time, A/C, heat in the winter, doggie pools and play structures, AND the largest outdoor play area in downtown Portland.

3 cheers for Dogs Dig It!!!

5
★★★★★

Dogs Dig It is hands down the most clean, trustworthy, and friendly dog day care in town.

Rampage looks forward to his "school days" each week, where he can happily play with his dog friends... Sammy Wiener, Rudy and Frankie.

Dogs Dig It have fabulous staff, and lovely owners (Ellie and Janel). We trust that Rampage is in great hands, and having a great time. Bonus is that DDI has web cams to check in on your dog at any time, A/C, heat in the winter, doggie pools and play structures, AND the largest outdoor play area in downtown Portland.

3 cheers for Dogs Dig It!!!

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So I was going to drop off Rocky and there was alot of people protesting outside. Come to find out the owners were requiring workers to work off the clock and when one of the workers said something about it they fired her! Not only that but they called her landlord and had her evicted. How did they do this, you ask? Because the owners were the ones who encouraged the worker to take in the RESCUED dog, which they knew was against the workers lease! WTF. I will not be taking rocky there EVER! Not to worry there is a great dogy day care two blocks west.

1
★☆☆☆☆

So I was going to drop off Rocky and there was alot of people protesting outside. Come to find out the owners were requiring workers to work off the clock and when one of the workers said something about it they fired her! Not only that but they called her landlord and had her evicted. How did they do this, you ask? Because the owners were the ones who encouraged the worker to take in the RESCUED dog, which they knew was against the workers lease! WTF. I will not be taking rocky there EVER! Not to worry there is a great dogy day care two blocks west.

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I would just like to start by asking if anybody has viewed there score on the better business bureau? Well, it's a 0. They tru;y do NOT know how to run a bisiness, whenever i took my dog there i never felt comftorble the manager and owners were very short with me and to be quite honest those arent the people i want to talk to about my dog i want to speak to the people who are actually taking CARE of my dogs, The Staff. And seriously who would choose to open a doggie daycare in the middle of a residential neighborhood? Imagine living next door to that. Anyways whenever i would pick my pup up he would stink.... not just stink but REALLLY stink, he was filthy and ive taken him to a few other daycares since and he was NO where as dirty or stinky. im just curious as to why these two "women" wanted to open up a doggie day care in the first place? They have no idea what their doing, there very poor at running a business. All I'm saying is think twice about taking your dog to this daycare maybe talk to the owners first and you will see what i mean. There are many other daycares out there opening up outside ares and that have the care for animals where they wont overcrowd and can actually have one on onetime with the dogs including the owners and managers.

1
★☆☆☆☆

I would just like to start by asking if anybody has viewed there score on the better business bureau? Well, it's a 0. They tru;y do NOT know how to run a bisiness, whenever i took my dog there i never felt comftorble the manager and owners were very short with me and to be quite honest those arent the people i want to talk to about my dog i want to speak to the people who are actually taking CARE of my dogs, The Staff. And seriously who would choose to open a doggie daycare in the middle of a residential neighborhood? Imagine living next door to that. Anyways whenever i would pick my pup up he would stink.... not just stink but REALLLY stink, he was filthy and ive taken him to a few other daycares since and he was NO where as dirty or stinky. im just curious as to why these two "women" wanted to open up a doggie day care in the first place? They have no idea what their doing, there very poor at running a business. All I'm saying is think twice about taking your dog to this daycare maybe talk to the owners first and you will see what i mean. There are many other daycares out there opening up outside ares and that have the care for animals where they wont overcrowd and can actually have one on onetime with the dogs including the owners and managers.

Pros: Outside area

Cons: Over Crowding, Dog fights, Dirty, Horrible owners

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My dog, Franklin, spends 3 full days a week with Janell, Ellie and crew and these might be his favorite 3 days of the week. Every morning that I tell him it's time to go to "school," he prances and barks with excitement. The employees are great with the dogs and have an innate understanding of dog nature and behavior. In fact, Franklin has shed some bad behaviors learned at the dog park since he started going to Dogs Dig It! I have also boarded him here before and had a wonderful experience. The pick-up and drop-off option is fantastic because it makes it possible for me to send him to daycare, given that I work 12 hour shifts. I just can't say enough about what a wonderful place this is and what a blessing Janell and Ellie have been in our lives!

5
★★★★★

My dog, Franklin, spends 3 full days a week with Janell, Ellie and crew and these might be his favorite 3 days of the week. Every morning that I tell him it's time to go to "school," he prances and barks with excitement. The employees are great with the dogs and have an innate understanding of dog nature and behavior. In fact, Franklin has shed some bad behaviors learned at the dog park since he started going to Dogs Dig It! I have also boarded him here before and had a wonderful experience. The pick-up and drop-off option is fantastic because it makes it possible for me to send him to daycare, given that I work 12 hour shifts. I just can't say enough about what a wonderful place this is and what a blessing Janell and Ellie have been in our lives!

Pros: treat every dog like they're own pet, great hours, clean

Cons: not a single one

.

Lilly-our Golden Retriever has been at Dogs Dig it since she was a puppy and all of us just love this place. The owners and all employers are very friendly and really take care for their dogs - our dogs! They even try to address and help with little behavioral issues and also did some training with her when she was a puppy. The opening hours are great - during the week it is 6:30 am to 6:30 pm. Not only the inside/ outside area but also the new artificial lawn is a great investment to keep the facility clean. I can't find any negatives (Well I was always a little scared of the huge number of dogs they take care of, but I have to admit they really have enough space and employers to keep it still cosy - family-like, so I am okay with the large number dogs they can accommodate. - Even the price is very reasonable. And I do not want to mention the web cam, where I find myself looking for Lilly during my lunch break - Fun!

5
★★★★★

Lilly-our Golden Retriever has been at Dogs Dig it since she was a puppy and all of us just love this place. The owners and all employers are very friendly and really take care for their dogs - our dogs! They even try to address and help with little behavioral issues and also did some training with her when she was a puppy. The opening hours are great - during the week it is 6:30 am to 6:30 pm. Not only the inside/ outside area but also the new artificial lawn is a great investment to keep the facility clean. I can't find any negatives (Well I was always a little scared of the huge number of dogs they take care of, but I have to admit they really have enough space and employers to keep it still cosy - family-like, so I am okay with the large number dogs they can accommodate. - Even the price is very reasonable. And I do not want to mention the web cam, where I find myself looking for Lilly during my lunch break - Fun!

Pros: opening hours - starting 6:30, very human and dog friendly

Cons: Can't think about any

.

We have been bringing our pup to Dogs Dig It for over a year now. We had gone to one other day care before that and had such a bad experience that we did our research and found that DDI had incredibly loyal clients. The first time we brought him, the staff tested Beaumont out to make sure he would get along with the other dogs. He passed the test and was welcomed into the pack. We get to watch him on the webcam which gives us peace of mind that he is being well cared for. We like the fact that he gets to play both inside and outside and that the dogs are separated not by size, but by energy level. Each day when we come and pick him up we get a little report about how he did and occasionally are told about a new, special friend. He does come home with scratches now and again, but it would be ridiculous to think that he would come home unscathed after playing with other dogs for 8 hours. This has never caused concern so, it is a mute point for us. The owners, E & J are kind and make you feel like your dog is part of their family. Having owned a business we understand how important it is to create rules and regulations for not only employees, but clients too. We find that it is usually people who don't follow the rules who tend to question them and get upset about them. We have to admit that we read some of the other reviews on this site recently and started to question our feelings about DDI. But, we sat back and said, these other experiences have not been our experience at all so, why let them cloud how great we feel about bringing our boy to play there. Not to mention, our pup knows when he is going to day care...he's got the clues of those mornings down. He gets so excited that he stands by the door to the gate and won't come inside to eat his breakfast for fear, perhaps, that we'll change our mind! :) His excitement shows that he enjoys going there, he has never been timid or acted as if he has been unhappy and comes home so calm that we have two delightfully relaxed days after each visit. E and J, thanks for taking such good care of our son! Alex and Krista.

5
★★★★★

We have been bringing our pup to Dogs Dig It for over a year now. We had gone to one other day care before that and had such a bad experience that we did our research and found that DDI had incredibly loyal clients. The first time we brought him, the staff tested Beaumont out to make sure he would get along with the other dogs. He passed the test and was welcomed into the pack. We get to watch him on the webcam which gives us peace of mind that he is being well cared for. We like the fact that he gets to play both inside and outside and that the dogs are separated not by size, but by energy level. Each day when we come and pick him up we get a little report about how he did and occasionally are told about a new, special friend. He does come home with scratches now and again, but it would be ridiculous to think that he would come home unscathed after playing with other dogs for 8 hours. This has never caused concern so, it is a mute point for us. The owners, E & J are kind and make you feel like your dog is part of their family. Having owned a business we understand how important it is to create rules and regulations for not only employees, but clients too. We find that it is usually people who don't follow the rules who tend to question them and get upset about them. We have to admit that we read some of the other reviews on this site recently and started to question our feelings about DDI. But, we sat back and said, these other experiences have not been our experience at all so, why let them cloud how great we feel about bringing our boy to play there. Not to mention, our pup knows when he is going to day care...he's got the clues of those mornings down. He gets so excited that he stands by the door to the gate and won't come inside to eat his breakfast for fear, perhaps, that we'll change our mind! :) His excitement shows that he enjoys going there, he has never been timid or acted as if he has been unhappy and comes home so calm that we have two delightfully relaxed days after each visit. E and J, thanks for taking such good care of our son! Alex and Krista.

Pros: Large, safe, clean, friendly

.

This is the best doggie daycare in town. Not only are the prices unbelievably reasonable, but the staff gives you a daily report on what your dog did that day. They will tell you who your dog played with and fill you in on the day's activities.

I arrived a little early the other day to pick up my dog. As I watched the dogs playing outside I noticed that the staff was out playing too, giving each dog individual attention....I've never seen that anywhere else.

Stop your search now. You won't fine any place better than Dogs Dig It!

5
★★★★★

This is the best doggie daycare in town. Not only are the prices unbelievably reasonable, but the staff gives you a daily report on what your dog did that day. They will tell you who your dog played with and fill you in on the day's activities.

I arrived a little early the other day to pick up my dog. As I watched the dogs playing outside I noticed that the staff was out playing too, giving each dog individual attention....I've never seen that anywhere else.

Stop your search now. You won't fine any place better than Dogs Dig It!

Pros: Best staff in town

Cons: NONE

.

My dog has been going to Dogs Dig It for over 2 years now, and I wouldn't take him anyway else. Prior to finding Dogs Dig It my wily critter had been to 2 other doggie daycares. I just wasn't impressed with their facilities or the way the handled the dogs. Actually, I found Dogs Dig It because they were recommended to me by the manager of one of those daycares!

Ellie, Janel, and their entire staff have taken the time to work with my dog, and I'm convinced he is as well-behaved as he is today in large part because of them. He was around 9 months old when he started there, so he was full of energy and could be challenging at times (not aggressive, just energetic, pretty darn smart, and always ready to play). The Dogs Dig It team has done a remarkable job over the last 2 years of working with him (and with me) to find ways to keep his active little brain and body occupied so that he doesn't get himself into trouble. I don't know where we would be without them!

5
★★★★★

My dog has been going to Dogs Dig It for over 2 years now, and I wouldn't take him anyway else. Prior to finding Dogs Dig It my wily critter had been to 2 other doggie daycares. I just wasn't impressed with their facilities or the way the handled the dogs. Actually, I found Dogs Dig It because they were recommended to me by the manager of one of those daycares!

Ellie, Janel, and their entire staff have taken the time to work with my dog, and I'm convinced he is as well-behaved as he is today in large part because of them. He was around 9 months old when he started there, so he was full of energy and could be challenging at times (not aggressive, just energetic, pretty darn smart, and always ready to play). The Dogs Dig It team has done a remarkable job over the last 2 years of working with him (and with me) to find ways to keep his active little brain and body occupied so that he doesn't get himself into trouble. I don't know where we would be without them!

.

The two women who own and run the place are obvious dog lovers, and meticulous about making sure that their staff is attending to the health and happiness of the dogs. They appear to run a tight ship, but the employees always seem cheery with the dogs, although it can't be an easy job. Using DDI is also probably cheaper than having a dog-walker, and your dog gets just as much exercise, playing with your dog's dog-pals at Dogs Dig It. You can even watch your dog at DDI running around on their two doggie-cams live online. They also have boarding, and if you need it, they have a little doggie-bus to pick up or deliver your dog. ! I wouldn't hesitate to recommend them to anyone.

5
★★★★★

The two women who own and run the place are obvious dog lovers, and meticulous about making sure that their staff is attending to the health and happiness of the dogs. They appear to run a tight ship, but the employees always seem cheery with the dogs, although it can't be an easy job. Using DDI is also probably cheaper than having a dog-walker, and your dog gets just as much exercise, playing with your dog's dog-pals at Dogs Dig It. You can even watch your dog at DDI running around on their two doggie-cams live online. They also have boarding, and if you need it, they have a little doggie-bus to pick up or deliver your dog. ! I wouldn't hesitate to recommend them to anyone.

Pros: Well-run, great attentive staff, very clean.

Cons: Can't think of anything negative

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I've been in Portland about a year. I am a long time believer in Doggie Day Cares. I've taken my Violet to Doggie Day Cares in 2 states. She really is doing well here. The staff has been very patient with my OCD dog. They let me know when she wasn't playing or eating or just acting a little off. They even told me when she found a buddy that she always enjoy playing with.

The place is super clean and well maintained.

I love the Doggie Van! I don't use it that often because DDI happens to be very close to my job. It's the perfect location if you work downtown. You can park (if you get there early) near by and take the bus into town.

Violet loves the water and when it was over 100 last summer they helped me feel secure that my dog was not going to over heat.

They have training classes at the site. That has worked out great! Violet doesn't like other dogs on lease, so with the training and the staff's help we are working to overcome that issue.

I've checked just about EVERY doggie day care. Some were really off, but none had this much out door space or as much staff.

I read the bad reviews and it seems that someone needs to understand how businesses work. Plus, there is just a fact dog and children care staff doesn't pay well. These types of jobs have a lot of turn over for that reason. They are always going to feel under appreciated. Plus, I'm glad there are some out there that enjoy being in a room with barking dogs or screaming kids all day. I couldn't do it. I wish ya'll got paid more, but I don't control that.

I will say. I'm impressed with most of the staff at DDI. One guy (can't remember his name) took great care of Violet when she was boarded. She has issues with crates. She stopped eating. The guy took the time to try to hand feed her. She needed to eat to get her medication, so I really appreciated his help.

Unfortunately, the business owner can get sued for minor issues. You would likely never see the owner suing a customer for not being a good owner. After all, they wouldn't get more clients that way.You should check out the insurance rates if you have dogs meeting breed rules. It's insane!

I understand the rules that DDI has. I don't always enjoy them, but I get it.

A lot of day cares, boarding places, and vet offices have to have rules to protect their business.

5
★★★★★

I've been in Portland about a year. I am a long time believer in Doggie Day Cares. I've taken my Violet to Doggie Day Cares in 2 states. She really is doing well here. The staff has been very patient with my OCD dog. They let me know when she wasn't playing or eating or just acting a little off. They even told me when she found a buddy that she always enjoy playing with.

The place is super clean and well maintained.

I love the Doggie Van! I don't use it that often because DDI happens to be very close to my job. It's the perfect location if you work downtown. You can park (if you get there early) near by and take the bus into town.

Violet loves the water and when it was over 100 last summer they helped me feel secure that my dog was not going to over heat.

They have training classes at the site. That has worked out great! Violet doesn't like other dogs on lease, so with the training and the staff's help we are working to overcome that issue.

I've checked just about EVERY doggie day care. Some were really off, but none had this much out door space or as much staff.

I read the bad reviews and it seems that someone needs to understand how businesses work. Plus, there is just a fact dog and children care staff doesn't pay well. These types of jobs have a lot of turn over for that reason. They are always going to feel under appreciated. Plus, I'm glad there are some out there that enjoy being in a room with barking dogs or screaming kids all day. I couldn't do it. I wish ya'll got paid more, but I don't control that.

I will say. I'm impressed with most of the staff at DDI. One guy (can't remember his name) took great care of Violet when she was boarded. She has issues with crates. She stopped eating. The guy took the time to try to hand feed her. She needed to eat to get her medication, so I really appreciated his help.

Unfortunately, the business owner can get sued for minor issues. You would likely never see the owner suing a customer for not being a good owner. After all, they wouldn't get more clients that way.You should check out the insurance rates if you have dogs meeting breed rules. It's insane!

I understand the rules that DDI has. I don't always enjoy them, but I get it.

A lot of day cares, boarding places, and vet offices have to have rules to protect their business.

Pros: Most out door space, convenient location, doggie Bus

Cons: Rules are enforced

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Wally SO loves Dogs Dig It--and Janel and Ellie are so willing to work with his 'idiocyncracies' so he can have positive experiences. They and their staff are always able to give us feedback and suggestions so that he comes home happy and tired---always a sign of a good day at DDI!

We highly recommend it!

5
★★★★★

Wally SO loves Dogs Dig It--and Janel and Ellie are so willing to work with his 'idiocyncracies' so he can have positive experiences. They and their staff are always able to give us feedback and suggestions so that he comes home happy and tired---always a sign of a good day at DDI!

We highly recommend it!

Pros: caring, knowledgeble, and honest!

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I've used several dog day care facilities in the past, but this is by far the best one in the area. Thanks to the web cams, I can watch my Karma and Joe socialize and play with other dogs. I know that on hot days, they'll be in the pool cooling off. But the best part is knowing that if I need to board them, my dogs will be with the people they know and love from spending time at day care, in an environment they're familiar with. I have seen the employees snuggle in the kennels with dogs that were nervous. Dogs Dig It truly is a cut above the rest.

5
★★★★★

I've used several dog day care facilities in the past, but this is by far the best one in the area. Thanks to the web cams, I can watch my Karma and Joe socialize and play with other dogs. I know that on hot days, they'll be in the pool cooling off. But the best part is knowing that if I need to board them, my dogs will be with the people they know and love from spending time at day care, in an environment they're familiar with. I have seen the employees snuggle in the kennels with dogs that were nervous. Dogs Dig It truly is a cut above the rest.

Pros: Web cam! / Boarding

Cons: Not open on Sundays

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Prior to choosing Dogs Dig It, I checked out 12 other daycares. Most were indoor rooms with too many dogs packed in with nothing to do and no room to play. All of the 12 smelled horrible. Although the staff at the other daycares were friendly and excited for my dog to join, I did not find them to be overly knowledgeable about dogs. I felt horrible about the idea of leaving my puppy in these depressing places.

However, I knew right away that Dogs Dig It was different than all the others... clean; no smell; large, outdoor play area w/ artificial grass so she comes home clean; a viewing window into the play area as well as the ability to watch the play online; and a very knowledgeable staff who answers my questions.

I have now been taking my dog twice a week for three months and cannot say enough wonderful things about our experience. If you are thinking about a daycare for your dog, you don't have to look any further! It's worth the drive into Portland!

5
★★★★★

Prior to choosing Dogs Dig It, I checked out 12 other daycares. Most were indoor rooms with too many dogs packed in with nothing to do and no room to play. All of the 12 smelled horrible. Although the staff at the other daycares were friendly and excited for my dog to join, I did not find them to be overly knowledgeable about dogs. I felt horrible about the idea of leaving my puppy in these depressing places.

However, I knew right away that Dogs Dig It was different than all the others... clean; no smell; large, outdoor play area w/ artificial grass so she comes home clean; a viewing window into the play area as well as the ability to watch the play online; and a very knowledgeable staff who answers my questions.

I have now been taking my dog twice a week for three months and cannot say enough wonderful things about our experience. If you are thinking about a daycare for your dog, you don't have to look any further! It's worth the drive into Portland!

Pros: Clean, large, outdoor play area w/ hi-tech artificial grass!

Cons: It's not in Gresham!

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We can't says enough good things about Dogs Dig It , which has enabled us to get our work done, and keep our 85-pound Lab mix happy and socialized! He just LOVES it, and so do we. We've been taking Frito there since well before his first birthday, and couldn't imagine a more positive experience for human or canine. Before finding DDI, I looked around at other places, and was horrified by the crowded, awful-smelling places available. Owners Janel and Ellie are warm, concerned women, always looking for ways to enhance the experience for their furry charges. Their employees are friendly and kind. When we turn the corner onto SE Salmon, Frito goes nuts, knowing what's in store. All the way home, he puts his head on my shoulder and practically purrs! We feel confident that he's in loving hands, and are always glad to get feedback about his day. We have also boarded him there a couple of times, and seems quite comfortable about it -- no evident trauma. (Except on the part of my husband!)

5
★★★★★

We can't says enough good things about Dogs Dig It , which has enabled us to get our work done, and keep our 85-pound Lab mix happy and socialized! He just LOVES it, and so do we. We've been taking Frito there since well before his first birthday, and couldn't imagine a more positive experience for human or canine. Before finding DDI, I looked around at other places, and was horrified by the crowded, awful-smelling places available. Owners Janel and Ellie are warm, concerned women, always looking for ways to enhance the experience for their furry charges. Their employees are friendly and kind. When we turn the corner onto SE Salmon, Frito goes nuts, knowing what's in store. All the way home, he puts his head on my shoulder and practically purrs! We feel confident that he's in loving hands, and are always glad to get feedback about his day. We have also boarded him there a couple of times, and seems quite comfortable about it -- no evident trauma. (Except on the part of my husband!)

Pros: Safe, loving environment!

Cons: None we can see

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We love Dogs Dig It! Our dog is ecstatic when we pull up to the building and exhausted when we leave. Janel and Ellie know each of the dogs and their owners, which makes for a positive experience anytime we go in. I also love that there are cameras set up so that owners can check in on their pooches throughout the day.

5
★★★★★

We love Dogs Dig It! Our dog is ecstatic when we pull up to the building and exhausted when we leave. Janel and Ellie know each of the dogs and their owners, which makes for a positive experience anytime we go in. I also love that there are cameras set up so that owners can check in on their pooches throughout the day.

Pros: Awesome owners, great value, convenient location and hours

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The yard looks nice, is fairly well maintained and clean.

Staff is okay but seem frazzled, less than calm (not a good state to be in around large packs of dogs), and apparently quite disrespected by owners Ellie and Janell.

I didn't like my dog being clumped in with over 30 dogs at one time - she started to display signs of fear and anxiety. I hated the way I was treated by the owners - like a walking visa card rather than a person. Aren't we customers the reason you're still in business?

I am taking my dog and my dollars elsewhere.

1
★☆☆☆☆

The yard looks nice, is fairly well maintained and clean.

Staff is okay but seem frazzled, less than calm (not a good state to be in around large packs of dogs), and apparently quite disrespected by owners Ellie and Janell.

I didn't like my dog being clumped in with over 30 dogs at one time - she started to display signs of fear and anxiety. I hated the way I was treated by the owners - like a walking visa card rather than a person. Aren't we customers the reason you're still in business?

I am taking my dog and my dollars elsewhere.

Pros: nice fake grass in yard

Cons: money-hungry owners, poor customer service

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WOW! I have stopped by Dogs Dig It several times unannounced and each time was very impressed with the appearance AND smell of the facility. It shows the attention to detail and the kind of environment most of us would choose to be in.

The yards were immaculate and there were people attending the dogs in each...the animals seemed happy and to be getting along well. Also, they keep a very detailed record of dogs' personality traits and who gets along with who and they follow it! Anytime you introduce a new dog in the mix there is a potential for social issues but you get that taking your dog to the park.

The owners are professionals that truly care about ALL animals. I am confident they screen their employees well and would never tolerate anyone mistreating or neglecting not only the animals in their care but anywhere!

I love my dog very much and would only place her into the best care...this is where she will be going whenever she needs a sitter.

5
★★★★★

WOW! I have stopped by Dogs Dig It several times unannounced and each time was very impressed with the appearance AND smell of the facility. It shows the attention to detail and the kind of environment most of us would choose to be in.

The yards were immaculate and there were people attending the dogs in each...the animals seemed happy and to be getting along well. Also, they keep a very detailed record of dogs' personality traits and who gets along with who and they follow it! Anytime you introduce a new dog in the mix there is a potential for social issues but you get that taking your dog to the park.

The owners are professionals that truly care about ALL animals. I am confident they screen their employees well and would never tolerate anyone mistreating or neglecting not only the animals in their care but anywhere!

I love my dog very much and would only place her into the best care...this is where she will be going whenever she needs a sitter.

Pros: Caring & compassionate owners. Web cams!

Cons: I am sure there are some but can't think of any.

.

In full disclosure, I have known Ellie and Janel for a couple years on a casual basis. During this time, I have never known them to be anything but loving, caring and friendly people. To think they would shrug their responsibilities to dogs for profit (or anything else) seems utterly unlikely. They are the only people I would leave my dog with because I have seen their love of animals first hand.

As for turnover, was this review from a disgruntled employee? How would they know what they make? Every time I go by the dogs are playing having fun, and never, NEVER, 40-60 in a pen. Perhaps the bad reviews are from a competitor? I was impressed by their diligence, space and attention to detail. The staff has always treated me fairly (which I don't get in people places for my tats)!

Let me close with this... go by the daycare, talk to the people, and make your own decision. Let your heart dictate where you want to keep your little feller. We all love our dogs, see how much they will love yours while your gone... then let us know what you think. I wish each of you peace, love and compassion... buddha

5
★★★★★

In full disclosure, I have known Ellie and Janel for a couple years on a casual basis. During this time, I have never known them to be anything but loving, caring and friendly people. To think they would shrug their responsibilities to dogs for profit (or anything else) seems utterly unlikely. They are the only people I would leave my dog with because I have seen their love of animals first hand.

As for turnover, was this review from a disgruntled employee? How would they know what they make? Every time I go by the dogs are playing having fun, and never, NEVER, 40-60 in a pen. Perhaps the bad reviews are from a competitor? I was impressed by their diligence, space and attention to detail. The staff has always treated me fairly (which I don't get in people places for my tats)!

Let me close with this... go by the daycare, talk to the people, and make your own decision. Let your heart dictate where you want to keep your little feller. We all love our dogs, see how much they will love yours while your gone... then let us know what you think. I wish each of you peace, love and compassion... buddha

Pros: Compassionate owners

Cons: Bad reviews

.

Find a smaller place

2
★★☆☆☆

Find a smaller place

Pros: Nice owners

Cons: Understaffed

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This place advertises as being "voted number 1 in ___" areas by SPOT magazine. But the fact is, those rankings are purely by number of votes- doesn't it make sense that the dog daycare with the most clients would probably get the most votes?

Don't think for one second that biggest actually means best. How did they get to be the biggest in Portland? By being cheap, and by cramming too many dogs into a space and by TAKING DOGS THAT SHOULDN'T BE IN DAYCARE and never telling the owners the dog would be better off elsewhere!

Being one of the cheaper daycares means their staff are less paid than other daycares- which means that good staff will leave there and work elsewhere. They have a HUGE turnover rate of employees.

They do have a huge outdoor space, but no matter the space, you just can't put 40 or 50 dogs together (they have four seperate spaces but usually only use 2 or 3 at most).
Any other daycares that run 60-100 dogs per day have 5 or 6 or 7 areas and keep their "packs" small, usually around 10-15 dogs- the same as the smaller daycares keep in one area. The reason is because dogs don't do well with more than that in a group.

The owners will lie to you about their staff to dog ratio. They'll say it's 18 dogs to 1 person, but they are counting the front-desk person in that ratio, and anyone working in the back bathing or cleaning kennels. So they have more like 30 dogs per person that's out on the floor.
And, 18 dogs to 1 person is WAY safer than 36 dogs to 2 people (although they're usually more like 40-50 dogs per 2 people) because dogs like smaller packs better. So the ratios matter.

And finally, the most important point-
THEY TAKE AGGRESSIVE DOGS. They will tell you your "quiet" dog gets to play on the "quiet dog side" but in reality, when they have two or more big tough dogs on the big side who might fight with each other, they put one of them on the small side- thus making fights around submissive dogs more likely.

They have so many dogs come each day because they are NOT selective and let just about any dog in. Which is great if you're the owner of a big rowdy dog who's been kicked out of other daycares. NOT so great when you own a mellow friendly dog who is the victim of frequent attacks, or even if it's not that violent, the victim of constant bullying and pushing by dogs too rowdy to play in a group of 50 dogs.

This place is only fun for dogs who are bullies. They're the biggest because they have too many dogs running together, not enough staff to supervise them safely, and they let just about any dog come as often as the owners want, even if it spends the whole day picking on sweeter dogs.

1
★☆☆☆☆

This place advertises as being "voted number 1 in ___" areas by SPOT magazine. But the fact is, those rankings are purely by number of votes- doesn't it make sense that the dog daycare with the most clients would probably get the most votes?

Don't think for one second that biggest actually means best. How did they get to be the biggest in Portland? By being cheap, and by cramming too many dogs into a space and by TAKING DOGS THAT SHOULDN'T BE IN DAYCARE and never telling the owners the dog would be better off elsewhere!

Being one of the cheaper daycares means their staff are less paid than other daycares- which means that good staff will leave there and work elsewhere. They have a HUGE turnover rate of employees.

They do have a huge outdoor space, but no matter the space, you just can't put 40 or 50 dogs together (they have four seperate spaces but usually only use 2 or 3 at most).
Any other daycares that run 60-100 dogs per day have 5 or 6 or 7 areas and keep their "packs" small, usually around 10-15 dogs- the same as the smaller daycares keep in one area. The reason is because dogs don't do well with more than that in a group.

The owners will lie to you about their staff to dog ratio. They'll say it's 18 dogs to 1 person, but they are counting the front-desk person in that ratio, and anyone working in the back bathing or cleaning kennels. So they have more like 30 dogs per person that's out on the floor.
And, 18 dogs to 1 person is WAY safer than 36 dogs to 2 people (although they're usually more like 40-50 dogs per 2 people) because dogs like smaller packs better. So the ratios matter.

And finally, the most important point-
THEY TAKE AGGRESSIVE DOGS. They will tell you your "quiet" dog gets to play on the "quiet dog side" but in reality, when they have two or more big tough dogs on the big side who might fight with each other, they put one of them on the small side- thus making fights around submissive dogs more likely.

They have so many dogs come each day because they are NOT selective and let just about any dog in. Which is great if you're the owner of a big rowdy dog who's been kicked out of other daycares. NOT so great when you own a mellow friendly dog who is the victim of frequent attacks, or even if it's not that violent, the victim of constant bullying and pushing by dogs too rowdy to play in a group of 50 dogs.

This place is only fun for dogs who are bullies. They're the biggest because they have too many dogs running together, not enough staff to supervise them safely, and they let just about any dog come as often as the owners want, even if it spends the whole day picking on sweeter dogs.

Cons: It's all about money

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Boarded my dog there because my regular boarding place (that was super awesome!) went out of business and every other place in town was full for the holiday. Staff can be rather dismissive and disinterested in what one has to tell them.....like important information about your pet. Their reservation rules are draconian, i.e. if you can't make it to us to pick up your pet by the exact minute you're supposed to even if there's a major blizzard, we'll charge you more. You have to leave an "emergency" credit card number with them even though the reservation was paid in full up front and is totally non-refundable. I hope my pup is o.k. for the 15 days he'll be there. Definitely wouldn't recommend them and I will never use them again. The Better Business Bureau gives them an "F" rating. YIKES!

*DOG CAME BACK WITH A BLOOD-STAINED RIGHT EYE AND BLOODY, SCARRED, SCABBING LEFT EAR*

AVOID THIS PLACE IF YOU CAN!

1
★☆☆☆☆

Boarded my dog there because my regular boarding place (that was super awesome!) went out of business and every other place in town was full for the holiday. Staff can be rather dismissive and disinterested in what one has to tell them.....like important information about your pet. Their reservation rules are draconian, i.e. if you can't make it to us to pick up your pet by the exact minute you're supposed to even if there's a major blizzard, we'll charge you more. You have to leave an "emergency" credit card number with them even though the reservation was paid in full up front and is totally non-refundable. I hope my pup is o.k. for the 15 days he'll be there. Definitely wouldn't recommend them and I will never use them again. The Better Business Bureau gives them an "F" rating. YIKES!

*DOG CAME BACK WITH A BLOOD-STAINED RIGHT EYE AND BLOODY, SCARRED, SCABBING LEFT EAR*

AVOID THIS PLACE IF YOU CAN!

Pros: It's big

Cons: The staff, poor care taken of boarded animals

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After the bad review I gave DDI, I received a phone call and a couple emails from one of the owners who was very concerned and apologetic about my experience. She remembered me and was very polite.

She reminded me that during the holiday last year that I mentioned in my review, DDI did make special accomodations for my dog to stay there. I had waited too long to book a place for him and DDI was the only place that was willing to make room for him so long as we used our own crate. We were extremely grateful for that at the time.

For the sake of fairness, I promised I would add this fact to my review. (Sorry it's taken so long). So my review is now a 3 instead of 1 because of the effort the owner put into trying to make things right, and for making room for my guy last year, which I had forgotten about.

3
★★★☆☆

After the bad review I gave DDI, I received a phone call and a couple emails from one of the owners who was very concerned and apologetic about my experience. She remembered me and was very polite.

She reminded me that during the holiday last year that I mentioned in my review, DDI did make special accomodations for my dog to stay there. I had waited too long to book a place for him and DDI was the only place that was willing to make room for him so long as we used our own crate. We were extremely grateful for that at the time.

For the sake of fairness, I promised I would add this fact to my review. (Sorry it's taken so long). So my review is now a 3 instead of 1 because of the effort the owner put into trying to make things right, and for making room for my guy last year, which I had forgotten about.

Pros: owner is making an effort

Cons: see my review below

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I agree with EVERY ONE of the bad reviews on here.

I've boarded my dog there several times for long stays, simply because they are the largest daycare in the area and have an outside area, which I like. Every single encounter I've had with employees AND owners there have been bad. Their attitude is the worst: pretentious, rude, impatient. I let that slide for a while, thinking that my dog would like it there because of the outdoor area, and I should just suck it up.

Last year during the holidays, I scheduled for boarding him there for a week. The snow storms caused cancellations for our flights and we ended up not leaving town. The owners were so rude (you have to prepay 100%) and would not work with us at all because of their "strict cancellation policy". Finally, they agreed to at least give me a store credit, and the next time I boarded him there, he came home with a bloody sore below his nose. We have boarded my dog MANY times, in many different situations, and this has never happened. They acted annoyed when I asked about it and said it was a common thing when dogs are "cage fighting". I had never even heard of that term before. It is not like my dog to show fear or aggression. WTF?

I blame myself for not listening to my gut instinct about the people who run the place. If that's how they treat their paying customers who knows how they treat their employees and the dogs that stay there.

The facility has great potential, but the owners and/or management have got to go. They are the worst, and will never get another dollar from me or anyone else I can alert.

1
★☆☆☆☆

I agree with EVERY ONE of the bad reviews on here.

I've boarded my dog there several times for long stays, simply because they are the largest daycare in the area and have an outside area, which I like. Every single encounter I've had with employees AND owners there have been bad. Their attitude is the worst: pretentious, rude, impatient. I let that slide for a while, thinking that my dog would like it there because of the outdoor area, and I should just suck it up.

Last year during the holidays, I scheduled for boarding him there for a week. The snow storms caused cancellations for our flights and we ended up not leaving town. The owners were so rude (you have to prepay 100%) and would not work with us at all because of their "strict cancellation policy". Finally, they agreed to at least give me a store credit, and the next time I boarded him there, he came home with a bloody sore below his nose. We have boarded my dog MANY times, in many different situations, and this has never happened. They acted annoyed when I asked about it and said it was a common thing when dogs are "cage fighting". I had never even heard of that term before. It is not like my dog to show fear or aggression. WTF?

I blame myself for not listening to my gut instinct about the people who run the place. If that's how they treat their paying customers who knows how they treat their employees and the dogs that stay there.

The facility has great potential, but the owners and/or management have got to go. They are the worst, and will never get another dollar from me or anyone else I can alert.

Pros: outdoor area

Cons: horrible customer service, rude owners, poor treatment

.

I worked at Dogs Dig it for about 6 months, I loved my job specifically because of the dogs, its my passion. The only thing that got in the way of that is money hungry ownership. There are a few things i would like to point out from what i saw with my own eyes. First of all the filth of this place is truly amazing, the structures outside were never washed once when i worked there, structures the dogs pee and poo on everyday. We had gotten new grass installed outside so we had to have all the dogs stuffed inside for a little more then a week, you can imagine the smell but the big deal was the fact they have NO ventillation system to speak of, the floor was constantly wet because it couldnt dry some of the dogs started having bloody stools, during that time the owners went on vacation and left there own dogs there for boarding when they got back they found out there dog got Giardia (gasp).
I would also like to point out the fact the the owners (ellie) NEVER come out to play with the dogs, ive literally broken up 5 dog fights by myself with her standing on the other side of the gate not doing a thing. If these people ever try and tell you they cant accept a breed i want you to know they have pure bred everything akitas, dobermans, pit bulls, german shephards all of it.
I also brought my new puppy to day care there and after just a couple of weeks of going there he got kennel cough. I have 3 dogs and my other 2 are older and arent to interested in going to day care so i didnt bring them as much but they all 3 would go everywhere together. and so happens my puppy gets kennel cough (its really the only possible place he could of gotten it) i hadnt taken him to any dog parks within those couple weeks so i got stuck with a 150$ vet bill and a sick puppy i have to keep away from his buddies because of how contagious it is. I know for a fact that not only my pup has gotten kennel cough from that place.
This day care might look completely ideal because of its size and outdoor area but if you were to walk through this place you would see how filthy it really is, they clean the front office twice as much as they clean where the dogs are.
They treat there employees with absolutely NO respect. In the 6 months i worked there 6 people quit the longest person thats been there is about 8 months. They go through employees like nothing ive ever seen before. The minute the owners step into the building you can feel the stress rise from there presence and attitude and that rubs off on the dogs.
I will miss my furry friends from dogs dig it i made a lot of doggie buddies i will never forget. But the key to a happy dog is happy people and that i believe you will not find here.

1
★☆☆☆☆

I worked at Dogs Dig it for about 6 months, I loved my job specifically because of the dogs, its my passion. The only thing that got in the way of that is money hungry ownership. There are a few things i would like to point out from what i saw with my own eyes. First of all the filth of this place is truly amazing, the structures outside were never washed once when i worked there, structures the dogs pee and poo on everyday. We had gotten new grass installed outside so we had to have all the dogs stuffed inside for a little more then a week, you can imagine the smell but the big deal was the fact they have NO ventillation system to speak of, the floor was constantly wet because it couldnt dry some of the dogs started having bloody stools, during that time the owners went on vacation and left there own dogs there for boarding when they got back they found out there dog got Giardia (gasp).
I would also like to point out the fact the the owners (ellie) NEVER come out to play with the dogs, ive literally broken up 5 dog fights by myself with her standing on the other side of the gate not doing a thing. If these people ever try and tell you they cant accept a breed i want you to know they have pure bred everything akitas, dobermans, pit bulls, german shephards all of it.
I also brought my new puppy to day care there and after just a couple of weeks of going there he got kennel cough. I have 3 dogs and my other 2 are older and arent to interested in going to day care so i didnt bring them as much but they all 3 would go everywhere together. and so happens my puppy gets kennel cough (its really the only possible place he could of gotten it) i hadnt taken him to any dog parks within those couple weeks so i got stuck with a 150$ vet bill and a sick puppy i have to keep away from his buddies because of how contagious it is. I know for a fact that not only my pup has gotten kennel cough from that place.
This day care might look completely ideal because of its size and outdoor area but if you were to walk through this place you would see how filthy it really is, they clean the front office twice as much as they clean where the dogs are.
They treat there employees with absolutely NO respect. In the 6 months i worked there 6 people quit the longest person thats been there is about 8 months. They go through employees like nothing ive ever seen before. The minute the owners step into the building you can feel the stress rise from there presence and attitude and that rubs off on the dogs.
I will miss my furry friends from dogs dig it i made a lot of doggie buddies i will never forget. But the key to a happy dog is happy people and that i believe you will not find here.

Pros: Great dogs

Cons: horrible ownership

.

First of all the only times this place has been awarded 5 stars is when the owners post it (when defending themselves, you should do that in the "make comment" area not a new post altogether, shady people), OR when the owners refer out to friends... nice. Now for other reasons not to go here, the dogs are treated like cash rather than family. I was lied to when picking up my dog from daycare. He was foaming at the mouth and frantic and they told me it was common, that it was normal behavior for first days. It is not! I have taken my dog to another daycare and NEVER had that happen. Makes me wonder what happened at Dogs Dig It to get my buddy all worked up like that. This place is not safe.

1
★☆☆☆☆

First of all the only times this place has been awarded 5 stars is when the owners post it (when defending themselves, you should do that in the "make comment" area not a new post altogether, shady people), OR when the owners refer out to friends... nice. Now for other reasons not to go here, the dogs are treated like cash rather than family. I was lied to when picking up my dog from daycare. He was foaming at the mouth and frantic and they told me it was common, that it was normal behavior for first days. It is not! I have taken my dog to another daycare and NEVER had that happen. Makes me wonder what happened at Dogs Dig It to get my buddy all worked up like that. This place is not safe.

Pros: being treated like your an idiot

Cons: allowing them to look after my dog

.

The new ownership seems more concerned with making a buck than taking care of our dogs. What happened to good customer service? In an industry where people spend a lot of money for the well being of their pets you would think that the staff would go the extra mile to provide good customer service. This is not the case at Dogs Dig It. The staff is unhelpful, unfriendly and unwilling to accommodate special needs. I will never give them my business again, I'd rather support other businesses than my local dog care facility because of how floored I am by their bad service. We the humans pay you, so I would expect the staff to treat us a little better. Very very disappointed, this place has gone down hill.

1
★☆☆☆☆

The new ownership seems more concerned with making a buck than taking care of our dogs. What happened to good customer service? In an industry where people spend a lot of money for the well being of their pets you would think that the staff would go the extra mile to provide good customer service. This is not the case at Dogs Dig It. The staff is unhelpful, unfriendly and unwilling to accommodate special needs. I will never give them my business again, I'd rather support other businesses than my local dog care facility because of how floored I am by their bad service. We the humans pay you, so I would expect the staff to treat us a little better. Very very disappointed, this place has gone down hill.

Cons: poor customer service and unwilling to accommodate

.

My dog loves coming here. We have had only great experiences. The staff loves her and she loves them and thats the most important thing to me!

5
★★★★★

My dog loves coming here. We have had only great experiences. The staff loves her and she loves them and thats the most important thing to me!

Pros: Happy dog

.

After doing lots of research online and reading reviews I was excited to check out Dogs Dig It. However when I went in to take a tour they told me they didn't take pure bred German Shepherds! (But a mix German Shepherd was okay??) I've never had this problem with other day care providers or boarders before so it didn't occur to me that someone would actually exclude my dog prior to even meeting her - she's a bundle of love! I read through their entire website including the rules and regulations - it doesn't list excluded breeds anywhere so who knows who else they will pick on? In the future it would be nice if they would put that on the website so people wouldn't have to waste time.

1
★☆☆☆☆

After doing lots of research online and reading reviews I was excited to check out Dogs Dig It. However when I went in to take a tour they told me they didn't take pure bred German Shepherds! (But a mix German Shepherd was okay??) I've never had this problem with other day care providers or boarders before so it didn't occur to me that someone would actually exclude my dog prior to even meeting her - she's a bundle of love! I read through their entire website including the rules and regulations - it doesn't list excluded breeds anywhere so who knows who else they will pick on? In the future it would be nice if they would put that on the website so people wouldn't have to waste time.

.

Thank you for all the referrals over the holidays. It was kind of you and I will return the favor when I can. Anytime your customers need grooming or self grooming for dogs or cats feel to send more our way. We send people that really want the outdoor thing your way.
Thanks again
Sunday

5
★★★★★

Thank you for all the referrals over the holidays. It was kind of you and I will return the favor when I can. Anytime your customers need grooming or self grooming for dogs or cats feel to send more our way. We send people that really want the outdoor thing your way.
Thanks again
Sunday

Pros: girls are nice

.

I've been taking my dog Buster to DDI for about a year for daycare and occasional boarding. He's about 2 years old and is very active. One day at DDI wears him out for a couple of days after his visit. Janel and Ellie and their staff do a great job of managing the dogs so that they play appropriately. On great thing is that there's an apartment on site where an employees stays overnight when dogs are boarding. The first time Buster stayed there overnight he slept on the bed with the employee, and even got under the covers with her. The first time we went out of town we boarded him at an "old school" type kennel with cinderblock, concrete and chain link fences for kennels. Buster was terrified when I left him there. He did not do well there and lost several pounds over four days. I didn't ever want to board him again.....until I found Dogs Dig It. He is always happy to be dropped off at DDI....he doesn't even look back as he goes through the door to the play area! The web cams are awesome too. I highly recommend Dogs Dig It!

5
★★★★★

I've been taking my dog Buster to DDI for about a year for daycare and occasional boarding. He's about 2 years old and is very active. One day at DDI wears him out for a couple of days after his visit. Janel and Ellie and their staff do a great job of managing the dogs so that they play appropriately. On great thing is that there's an apartment on site where an employees stays overnight when dogs are boarding. The first time Buster stayed there overnight he slept on the bed with the employee, and even got under the covers with her. The first time we went out of town we boarded him at an "old school" type kennel with cinderblock, concrete and chain link fences for kennels. Buster was terrified when I left him there. He did not do well there and lost several pounds over four days. I didn't ever want to board him again.....until I found Dogs Dig It. He is always happy to be dropped off at DDI....he doesn't even look back as he goes through the door to the play area! The web cams are awesome too. I highly recommend Dogs Dig It!

.

Trinity girl, we are so sorry that we can't take full german shepards. The breed restriction has nothing to do with our thought of the breeds because we love ALL of them. This is due to insurance regulations. A lot of other daycares do have restrictions too and unfortunately this is becoming more common. I apologize and wish we could take everyone. Your right about us listing the breeds on our site, I will do that. Again, were sorry and I hope she has found somewhere where she is happy and can play. Thank you for your feedback- Janel and Ellie The Owners

5
★★★★★

Trinity girl, we are so sorry that we can't take full german shepards. The breed restriction has nothing to do with our thought of the breeds because we love ALL of them. This is due to insurance regulations. A lot of other daycares do have restrictions too and unfortunately this is becoming more common. I apologize and wish we could take everyone. Your right about us listing the breeds on our site, I will do that. Again, were sorry and I hope she has found somewhere where she is happy and can play. Thank you for your feedback- Janel and Ellie The Owners

Pros: Webcams, pool, outside facility, shuttle bus service - EVERYTHING

Cons: None.

.

I would not recommend going here unless you want a vet bill....

It was my first experience taking my dogs to doggie daycare. I heard good reviews about this place. I did not expect my dogs to become sick. During the initial visit, the staff person didn't even ask for my dogs' proof of vaccination (which was current). I should have known better then.

I only took my dogs there TWO TIMES & one of my dogs came down with Kennel Cough. There was no other place my dogs had been to recently to be exposed to Kennel Cough, except for the daycare.

When I contacted the owner, she became quite defensive & was not helpful. Apparently, their company policy is that they check to confirm the dogs are vaccinated, but apparently their staff doesn't know the procedures.

1
★☆☆☆☆

I would not recommend going here unless you want a vet bill....

It was my first experience taking my dogs to doggie daycare. I heard good reviews about this place. I did not expect my dogs to become sick. During the initial visit, the staff person didn't even ask for my dogs' proof of vaccination (which was current). I should have known better then.

I only took my dogs there TWO TIMES & one of my dogs came down with Kennel Cough. There was no other place my dogs had been to recently to be exposed to Kennel Cough, except for the daycare.

When I contacted the owner, she became quite defensive & was not helpful. Apparently, their company policy is that they check to confirm the dogs are vaccinated, but apparently their staff doesn't know the procedures.

Pros: Decent hours

Cons: My dogs became sick after 2 visits

.

I can't say enough about this place. Although to be totally honest, I did have reservations when I first pulled up but that's just because it was my first doggy daycare experience and it is my "baby" we're talking about here!!! But, once again, I was reacquainted with the old adage to not judge a book by its cover and was quickly reassured when I met the staff and felt very comfortable leaving him there for the day. This place is so fantastic. I wish I could afford to take my pup there every day. I bought a package and when I do come back they immediately remember who I am and remember my little boy. He gets so excited when we walk through the door and if you can "read your dog" you know when you pick him/her up he/she has had the best day ever! I would have no reservations whatsoever boarding my boy with these folks. My little guy is exhausted for two days after hanging for the day at Dogs Dig It. To me, that means I'm getting my monies worth and, most importantly, my pup is having a great time. They are what they advertise and my dog and I DEFINITELY DIG IT!!!

5
★★★★★

I can't say enough about this place. Although to be totally honest, I did have reservations when I first pulled up but that's just because it was my first doggy daycare experience and it is my "baby" we're talking about here!!! But, once again, I was reacquainted with the old adage to not judge a book by its cover and was quickly reassured when I met the staff and felt very comfortable leaving him there for the day. This place is so fantastic. I wish I could afford to take my pup there every day. I bought a package and when I do come back they immediately remember who I am and remember my little boy. He gets so excited when we walk through the door and if you can "read your dog" you know when you pick him/her up he/she has had the best day ever! I would have no reservations whatsoever boarding my boy with these folks. My little guy is exhausted for two days after hanging for the day at Dogs Dig It. To me, that means I'm getting my monies worth and, most importantly, my pup is having a great time. They are what they advertise and my dog and I DEFINITELY DIG IT!!!

Pros: It's all good!!

Cons: None. If my pup loves it, so do I...and he LOVES this place!!

.

I have three dogs who just love to visit Dogs Dig It. The employees and the owners treat my pups as though they were their own, give them plenty of love and attention and positive interaction. My labrador-mix loves the pool and my miniature doxie loves Mini-Mondays. My other dog - true mutt - loves the sunny outdoor play area where she can bask all day.

My dogs get excited even before we get in the car to head over to Dogs Dig It, and start jumping around like crazy when we turn the corner by the facility. They come home happy and tired.

I highly recommend Dogs Dig It for all you dog lovers out there! Too bad for cats, there's no Cats Scratch It!

5
★★★★★

I have three dogs who just love to visit Dogs Dig It. The employees and the owners treat my pups as though they were their own, give them plenty of love and attention and positive interaction. My labrador-mix loves the pool and my miniature doxie loves Mini-Mondays. My other dog - true mutt - loves the sunny outdoor play area where she can bask all day.

My dogs get excited even before we get in the car to head over to Dogs Dig It, and start jumping around like crazy when we turn the corner by the facility. They come home happy and tired.

I highly recommend Dogs Dig It for all you dog lovers out there! Too bad for cats, there's no Cats Scratch It!

Pros: Huge facility, loads of activities, great hours, friendly people!

Cons: Pick up and drop off radius doesn't come out to my house - its too far!

.

We found "Dogs Dig It" earlier this spring after having a terrible experience at "Wag the Dog". We can't say enough good things about "Dogs Dig It". Where do we start?? We know, each day, every hour, Harry is at "Dogs Dig It", he is loved, happy and well taken care of. He gets to run outside, swim, climb on the outdoor furniture, and see all of his friends! Janel, Ellie, Christine, Jason and Chris are always happy to see our little guy and we don't need to schedule his visits in advance. They keep a "daily diary" of what Harry did all day and who he played with (how cute is that)? Plus, they have a cute little bus that transports Harry to and from daycare! If you have a busy schedule, this is a lifesaver! Janel and Ellie (the owners) are fabulous! They are kind, honest, incredible girls! And they treat Harry as if he is one of their own. If you are looking for a great, incredile, exceptional, wonderful, fabulous, out-of-this-world daycare for your baby, go to "Dogs Dig It". You won't be disappointed!

5
★★★★★

We found "Dogs Dig It" earlier this spring after having a terrible experience at "Wag the Dog". We can't say enough good things about "Dogs Dig It". Where do we start?? We know, each day, every hour, Harry is at "Dogs Dig It", he is loved, happy and well taken care of. He gets to run outside, swim, climb on the outdoor furniture, and see all of his friends! Janel, Ellie, Christine, Jason and Chris are always happy to see our little guy and we don't need to schedule his visits in advance. They keep a "daily diary" of what Harry did all day and who he played with (how cute is that)? Plus, they have a cute little bus that transports Harry to and from daycare! If you have a busy schedule, this is a lifesaver! Janel and Ellie (the owners) are fabulous! They are kind, honest, incredible girls! And they treat Harry as if he is one of their own. If you are looking for a great, incredile, exceptional, wonderful, fabulous, out-of-this-world daycare for your baby, go to "Dogs Dig It". You won't be disappointed!

Pros: Great facilities, great staff, great, great, great

Cons: NONE

.

Hello,

We are the owners of Dogs Dig It, the largest doggy daycare in Portland. I'd like to point out something that Dakota Girl decided to leave out of her rant about us. She called us to make her reservation and we told her on the phone, in that moment that she was making her reservation, about our new policy.

We the owners, Janel and I, choose to live our life honestly and authentically. What that means to us is that we don't treat our customers differently even if they try and intimidate us by cursing at us or posting only their version of a story onto a public site. It is not fair for me to enforce our cancellation policy with one customer and then not with another. She knew of our policy before she booked. Web sites take time to update as I'm sure you'd all agree. A verbal conversation is more telling then an un-updated website.

So, if you've read her "review" you'd know several things. First, she was recommended by SEVERAL co-workers. That says a lot about the true feelings of our customers and second, she has never even been to our facility - only talked to us in the above mentioned phone call.

We invite you to visit our website to read our many customer recommendations or even better, to come see us and see that we are the largest dog daycare in Portland with the only outdoor space available for your pets.

Come visit us and decide for yourselves and then you can post onto here the truth about our wonderful, family owned, amazing business run by people who are honest, hard working and really really love your dogs.

Janel and Ellie

5
★★★★★

Hello,

We are the owners of Dogs Dig It, the largest doggy daycare in Portland. I'd like to point out something that Dakota Girl decided to leave out of her rant about us. She called us to make her reservation and we told her on the phone, in that moment that she was making her reservation, about our new policy.

We the owners, Janel and I, choose to live our life honestly and authentically. What that means to us is that we don't treat our customers differently even if they try and intimidate us by cursing at us or posting only their version of a story onto a public site. It is not fair for me to enforce our cancellation policy with one customer and then not with another. She knew of our policy before she booked. Web sites take time to update as I'm sure you'd all agree. A verbal conversation is more telling then an un-updated website.

So, if you've read her "review" you'd know several things. First, she was recommended by SEVERAL co-workers. That says a lot about the true feelings of our customers and second, she has never even been to our facility - only talked to us in the above mentioned phone call.

We invite you to visit our website to read our many customer recommendations or even better, to come see us and see that we are the largest dog daycare in Portland with the only outdoor space available for your pets.

Come visit us and decide for yourselves and then you can post onto here the truth about our wonderful, family owned, amazing business run by people who are honest, hard working and really really love your dogs.

Janel and Ellie

Pros: Outdoor / Indoor facility, play structures, pool, massage, folks who love your dogs, transport service

.

A couple of coworkers referred me to this kennel. I got my information from their website about their kennel and went ahead and made the reservation.

A few hours later, our normal dog sitter who originally cancelled on us became available, so I immediately called to cancel my reservation. The owner was cold on the phone and said she wouldn't refund any of my money which I found to be odd.

I went back to their website, which states that you give them 50% of your payment when you make a reservation which is non-refundable. The other half is due when you check in. But when I called to cancel, they said the 50% that I had read was "refundable" was only transferable to other services, like future boarding or daycare. When I asked about the discrepancy, they said they just changed the policy three days ago and hadn't updated the website. My argument was that they should honor what is written on the website until they have the time to make the changes so their message is consistent. They even admitted they may be making a " bad business decision" but didn?t feel that they could give me a refund. I understand that consistency is important with customers, but if you are implementing a new policy and what you are telling people differs from what is advertised on your website, then you should be willing to oblige by what is printed.

It's a fact of life that plans change - if you give more than a 24-hour notice, your money should be refundable in my opinion. Heck, even airlines, who are known for notoriously poor customer service give a full refund on non-refundable tickets if you cancel by the end of that same day!

If there is a possibility of your vacation plans being altered, choose another kennel with a more lenient cancellation policy. My husband and I have boarded our dogs numerous times over a span of 8 years in different kennels in 3 different states, and we have never been faced with such an unwillingness to help customers out.

1
★☆☆☆☆

A couple of coworkers referred me to this kennel. I got my information from their website about their kennel and went ahead and made the reservation.

A few hours later, our normal dog sitter who originally cancelled on us became available, so I immediately called to cancel my reservation. The owner was cold on the phone and said she wouldn't refund any of my money which I found to be odd.

I went back to their website, which states that you give them 50% of your payment when you make a reservation which is non-refundable. The other half is due when you check in. But when I called to cancel, they said the 50% that I had read was "refundable" was only transferable to other services, like future boarding or daycare. When I asked about the discrepancy, they said they just changed the policy three days ago and hadn't updated the website. My argument was that they should honor what is written on the website until they have the time to make the changes so their message is consistent. They even admitted they may be making a " bad business decision" but didn?t feel that they could give me a refund. I understand that consistency is important with customers, but if you are implementing a new policy and what you are telling people differs from what is advertised on your website, then you should be willing to oblige by what is printed.

It's a fact of life that plans change - if you give more than a 24-hour notice, your money should be refundable in my opinion. Heck, even airlines, who are known for notoriously poor customer service give a full refund on non-refundable tickets if you cancel by the end of that same day!

If there is a possibility of your vacation plans being altered, choose another kennel with a more lenient cancellation policy. My husband and I have boarded our dogs numerous times over a span of 8 years in different kennels in 3 different states, and we have never been faced with such an unwillingness to help customers out.

Cons: Horrible customer service

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