Hudson Jewelers

★★☆☆☆
38.789 -89.9524
Map and Directions to Hudson Jewelers

618-656-3188

6679 Edwardsville Crsng Dr # E

Edwardsville, IL

62025

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2.0 1
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I read on Facebook and some of their other pages that they say they have "outstanding customer service". So far I have experienced very little customer service other, "I don't know" and no effort to find out more. I left my Engagement ring and class ring there to be resized. They told me it would take 7-10 days. That seems a little long for a re-sizing (really people, this is a hour long process, max), but it was free so I didn't argue. 8 days later I had my class ring back (which is a little loose and slightly larger than the size I had asked them to resize it to) and no engagement ring. At 10 days I called them asking about my engagement ring and no they didn't know when it would be in. They made absolutely no effort to find out either or why the heck it was taking so long. It has now been 15 days and I STILL don't have my engagement ring back nor have they called me to give me any information about it. Half a month is ridiculous for a resizing. I'm really excited to explain what happened to my relatives when they see our engagement pictures (which were scheduled 11 days after I gave my ring to Hudson to ensure that I would have it back in time) without an engagement ring!

2
★★☆☆☆

I read on Facebook and some of their other pages that they say they have "outstanding customer service". So far I have experienced very little customer service other, "I don't know" and no effort to find out more. I left my Engagement ring and class ring there to be resized. They told me it would take 7-10 days. That seems a little long for a re-sizing (really people, this is a hour long process, max), but it was free so I didn't argue. 8 days later I had my class ring back (which is a little loose and slightly larger than the size I had asked them to resize it to) and no engagement ring. At 10 days I called them asking about my engagement ring and no they didn't know when it would be in. They made absolutely no effort to find out either or why the heck it was taking so long. It has now been 15 days and I STILL don't have my engagement ring back nor have they called me to give me any information about it. Half a month is ridiculous for a resizing. I'm really excited to explain what happened to my relatives when they see our engagement pictures (which were scheduled 11 days after I gave my ring to Hudson to ensure that I would have it back in time) without an engagement ring!

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