Pet Chalet

★★★★☆
  • 326 Adams Cir

    Corona, CA 92882

    Map & Directions
  • 951-272-3640

Pets & Animals

Pets & Animals
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4.0 12
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I take my dog Max every time I am out of town or business to Pet Chalet. My Max knows as soon as we hit the parking lot he goes crazy start waiving his tail and getting so excited. It is a great place.

5
★★★★★

I take my dog Max every time I am out of town or business to Pet Chalet. My Max knows as soon as we hit the parking lot he goes crazy start waiving his tail and getting so excited. It is a great place.

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2 out of 3 people found this review helpful.

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Is your babies' safety worth saving a couple bucks in boarding? They have had to take dogs to the hospital, I was there when they had a huge uproar in the lobby and the new assistant manager was trying to take care of everything but you could see that something bad was up. The owner came in and sat down in the middle of her trying to get papers and another attendant was trying to take care of me. The owner looked like she didnt know what to do. I have a bad feeling about this place. I understand animal businesses have problems every now and then, it's hard to deal with all they do and keep every single dog safe. Im glad my baby is always fine, but what im not happy about is the honesty. Any succesful animal care company has to have great customer service, have honesty with customers, and give you that homey feeling like your baby will be safe. This place gives you a shopping center feeling, with alwasy pushing you to buy more, not greeting you with a smile but instead with immediate concern, and not providing a safe feeling. Just keep an open mind here, this is my feeling and I warn you to look harder before accepting everything they tell you. For instance i asked the manager once how my baby did, he said she was great running around with the others!.......she is anti-social with other dogs and is 12 years old. There was no running around with other dogs, that was a lie. Ask him tough questions, like when he gives you an answer, ask how he knows. Thats what i did!!! never coming back. They will be out of business soon anyways because they have horrible customer service.

By the way, I've been looking at all of the posts left on a lot of sites, the one named Roger is a consultant for the owners of the business I've discovered. He probably doesn't even own a dog, idk.

...and I noticed the ones left by Robert M, change the name of the dog in each review he leaves!! jeez. I'm guessing he is also working for the owners.

1
★☆☆☆☆

Is your babies' safety worth saving a couple bucks in boarding? They have had to take dogs to the hospital, I was there when they had a huge uproar in the lobby and the new assistant manager was trying to take care of everything but you could see that something bad was up. The owner came in and sat down in the middle of her trying to get papers and another attendant was trying to take care of me. The owner looked like she didnt know what to do. I have a bad feeling about this place. I understand animal businesses have problems every now and then, it's hard to deal with all they do and keep every single dog safe. Im glad my baby is always fine, but what im not happy about is the honesty. Any succesful animal care company has to have great customer service, have honesty with customers, and give you that homey feeling like your baby will be safe. This place gives you a shopping center feeling, with alwasy pushing you to buy more, not greeting you with a smile but instead with immediate concern, and not providing a safe feeling. Just keep an open mind here, this is my feeling and I warn you to look harder before accepting everything they tell you. For instance i asked the manager once how my baby did, he said she was great running around with the others!.......she is anti-social with other dogs and is 12 years old. There was no running around with other dogs, that was a lie. Ask him tough questions, like when he gives you an answer, ask how he knows. Thats what i did!!! never coming back. They will be out of business soon anyways because they have horrible customer service.

By the way, I've been looking at all of the posts left on a lot of sites, the one named Roger is a consultant for the owners of the business I've discovered. He probably doesn't even own a dog, idk.

...and I noticed the ones left by Robert M, change the name of the dog in each review he leaves!! jeez. I'm guessing he is also working for the owners.

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2 out of 4 people found this review helpful.

.

If you are reading these reviews it's probably because you are looking for a kennel and are considering Pet Chalet in Corona. You needn't look any further - Pet Chalet is wonderful!! I was also recently searching since we needed to board our 14 month old dog for the first time. Since there are several other terrific reviews about Pet Chalet for you to read here, I'll just make this review a fast read by listing all the great features that make me, and more impotantly, our dog, look forward to the next vacation.

o 24 hour supervision ! (try finding any other local kennel who offers that - a huge plus in my book!)

o A homey/comfey atmosphere - just plain comfortable with each dog feeling secure with their own cage space made even better with anything you wish to embellish it with - blankets, toys, etc. They even wash and dry the bedding if needed.

o A very caring staff and owners. It is clear that owners care about the individual animals as much as the business as a whole and they seem to have put as much caring and attention into the hiring of each employee we had met - we knew our dog was being left with true and capable animal lovers.

o Sweet dogs only at this kennel - no aggressive dogs allowed. This is so important because of the supervised playtime they offer. Our dog is on the quiet side and she got along well with everone and even made a best friend! A bonus for all of us is that she came home better-socialized and now seeks out new canine friends in our own neighborhood.

Well, I promised this to be a fast read and it looks like I broke my promise -- there's even more I could say, but you get the idea -- I love my dog and she loves Pet Chalet.

One last thing, when I called initially, Jackie spent a lot of time on the phone with me and invited us to visit. We set up a time and when we got there she gave us a complete tour - we saw the entire place - not like other kennels who only let you see certain area so as not to "disturb" the dogs. This kennel was an open book, Everyone is wonderfull. I asked them if I could write a review for them. Check them out - you won't be disappointed.

5
★★★★★

If you are reading these reviews it's probably because you are looking for a kennel and are considering Pet Chalet in Corona. You needn't look any further - Pet Chalet is wonderful!! I was also recently searching since we needed to board our 14 month old dog for the first time. Since there are several other terrific reviews about Pet Chalet for you to read here, I'll just make this review a fast read by listing all the great features that make me, and more impotantly, our dog, look forward to the next vacation.

o 24 hour supervision ! (try finding any other local kennel who offers that - a huge plus in my book!)

o A homey/comfey atmosphere - just plain comfortable with each dog feeling secure with their own cage space made even better with anything you wish to embellish it with - blankets, toys, etc. They even wash and dry the bedding if needed.

o A very caring staff and owners. It is clear that owners care about the individual animals as much as the business as a whole and they seem to have put as much caring and attention into the hiring of each employee we had met - we knew our dog was being left with true and capable animal lovers.

o Sweet dogs only at this kennel - no aggressive dogs allowed. This is so important because of the supervised playtime they offer. Our dog is on the quiet side and she got along well with everone and even made a best friend! A bonus for all of us is that she came home better-socialized and now seeks out new canine friends in our own neighborhood.

Well, I promised this to be a fast read and it looks like I broke my promise -- there's even more I could say, but you get the idea -- I love my dog and she loves Pet Chalet.

One last thing, when I called initially, Jackie spent a lot of time on the phone with me and invited us to visit. We set up a time and when we got there she gave us a complete tour - we saw the entire place - not like other kennels who only let you see certain area so as not to "disturb" the dogs. This kennel was an open book, Everyone is wonderfull. I asked them if I could write a review for them. Check them out - you won't be disappointed.

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1 out of 2 people found this review helpful.

.

finally found an amazing doggie daycare!: We were very nervous with leaving Buddy for the first time for an extensive stay. We looked all over and asked for recommendations. Then we found Pet Chalet in Corona on the net and had to come and see it for ourselves. We were very pleasantly surprised when we arrived for our first visit. Buddy seemed to like it there too. So we made arrangements for Buddy to stay for six days and hoped for the best. We called from our vacation and the staff told us that Buddy was doing great. He was socializing great and playing with his new friends. One of the most important things for us was that Buddy would not be locked away in a cage all day they play with other dogs and make new friends. I can't express just how happy we were with Pet Chalet. It is immaculately clean and the staff is wonderful. I highly recommend Pet Chalet to everyone!!! This place is FANTASTIC!!!

5
★★★★★

finally found an amazing doggie daycare!: We were very nervous with leaving Buddy for the first time for an extensive stay. We looked all over and asked for recommendations. Then we found Pet Chalet in Corona on the net and had to come and see it for ourselves. We were very pleasantly surprised when we arrived for our first visit. Buddy seemed to like it there too. So we made arrangements for Buddy to stay for six days and hoped for the best. We called from our vacation and the staff told us that Buddy was doing great. He was socializing great and playing with his new friends. One of the most important things for us was that Buddy would not be locked away in a cage all day they play with other dogs and make new friends. I can't express just how happy we were with Pet Chalet. It is immaculately clean and the staff is wonderful. I highly recommend Pet Chalet to everyone!!! This place is FANTASTIC!!!

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1 out of 2 people found this review helpful.

.

Pet Chalet is wonderful Place For Daycare, Boarding and Washes: We dropped our 2 pugs off for the weekend, with no remorse and rave reviews. Not only is this facility a tremendous value for the price, but the service is quality and the staff is very professional. At the same time, they are personable and actually cared more about my babies(pugs) happiness and safety than collecting up front for the boarding bill, which was very affordable. I also highly recomend their wash. All in all the facility is very clean and spacious for one of its kind. I was impressed enough to become a regular and enroll the puppies in daily doggie daycare here. If you try this place, rest assured that your doggie will be in great hands

5
★★★★★

Pet Chalet is wonderful Place For Daycare, Boarding and Washes: We dropped our 2 pugs off for the weekend, with no remorse and rave reviews. Not only is this facility a tremendous value for the price, but the service is quality and the staff is very professional. At the same time, they are personable and actually cared more about my babies(pugs) happiness and safety than collecting up front for the boarding bill, which was very affordable. I also highly recomend their wash. All in all the facility is very clean and spacious for one of its kind. I was impressed enough to become a regular and enroll the puppies in daily doggie daycare here. If you try this place, rest assured that your doggie will be in great hands

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1 out of 2 people found this review helpful.

.

Very Nice Place for my Roxy and I love this place. Roxy my Golden Retriever dog been going to Pet Chalet for boarding/day care and grooming for over a year now. Just to let everyone know this place have digital cameras which allow you to watch your dog playing/ boarding and grooming at any time from your own personal computer from anywhere. I always checked on my Roxy. Highly recommended.

5
★★★★★

Very Nice Place for my Roxy and I love this place. Roxy my Golden Retriever dog been going to Pet Chalet for boarding/day care and grooming for over a year now. Just to let everyone know this place have digital cameras which allow you to watch your dog playing/ boarding and grooming at any time from your own personal computer from anywhere. I always checked on my Roxy. Highly recommended.

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1 out of 2 people found this review helpful.

.

A great place. pet Chalet rocks. My dog love the place. Always clean and great bunch of people that who cars about dogs and cats. I left my dog lest weekend and when I picked him up. I can tell hi was very happy and excited and relax. I know my dog and I also know that he loves it in Pet Chalet.

5
★★★★★

A great place. pet Chalet rocks. My dog love the place. Always clean and great bunch of people that who cars about dogs and cats. I left my dog lest weekend and when I picked him up. I can tell hi was very happy and excited and relax. I know my dog and I also know that he loves it in Pet Chalet.

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1 out of 2 people found this review helpful.

.

Pet Chalet is disgusting. The place reeks of urine, which is understandable TO A POINT. The other kennels I've been to each had their own stench, but not nearly as bad as pet chalet. The little dogs have to stay in tiny cages where they can only take 1 or 2 steps at a time. The penthouse suites don't have the cute furniture shown in the pictures- they are just hard tile floors. The manager is pushy and seems like a greasy used car salesman. And lastly, although this wouldn't determine whether I leave my dog there or not, but the wallpaper in the penthouse suites and grooming room are hideous.

1
★☆☆☆☆

Pet Chalet is disgusting. The place reeks of urine, which is understandable TO A POINT. The other kennels I've been to each had their own stench, but not nearly as bad as pet chalet. The little dogs have to stay in tiny cages where they can only take 1 or 2 steps at a time. The penthouse suites don't have the cute furniture shown in the pictures- they are just hard tile floors. The manager is pushy and seems like a greasy used car salesman. And lastly, although this wouldn't determine whether I leave my dog there or not, but the wallpaper in the penthouse suites and grooming room are hideous.

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1 out of 3 people found this review helpful.

.

Love the Pet Chalet also my Dog Roxy Loves it. Great customer service and great place to leave your pets. Also great grooming.
Highly recommended.

5
★★★★★

Love the Pet Chalet also my Dog Roxy Loves it. Great customer service and great place to leave your pets. Also great grooming.
Highly recommended.

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1 out of 2 people found this review helpful.

.

this place is AWESOME!
this place is AWESOME! after very bad experiences at Ambers, Riverwalk, and Animal and Bird I was recommended Pet Chalet. This place is very clean and smells good. The staff is very sweet! both me and my pet felt very welcomed there. The groomer is very good with dogs I was very pleased. Upon pick up they provided me with a report card on how my pet did and who he made friends with and also a picture VERY impressive! I've never received such good service. I would highly recommended this place to pet owners. After all my bad experiences I did my research to find a LICENSED boarding facility. This place is great and when my dog sees the building he gets very excited he KNOWS where he's at and that speaks for itself!

5
★★★★★

this place is AWESOME!
this place is AWESOME! after very bad experiences at Ambers, Riverwalk, and Animal and Bird I was recommended Pet Chalet. This place is very clean and smells good. The staff is very sweet! both me and my pet felt very welcomed there. The groomer is very good with dogs I was very pleased. Upon pick up they provided me with a report card on how my pet did and who he made friends with and also a picture VERY impressive! I've never received such good service. I would highly recommended this place to pet owners. After all my bad experiences I did my research to find a LICENSED boarding facility. This place is great and when my dog sees the building he gets very excited he KNOWS where he's at and that speaks for itself!

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.

I take my dog all the time to Pet Chalet since 4 and half years, I know how much effort they made to get this place up & running, they waited 11 month to get their conditional use permit, they did everything by the book to open this place, & I know that my dog wouldn't end up in the shelter or get hit by a car at an unpermitted place to conduct this kind of business.
All the competition are copying Pet Chalet , why to use the copy if I can use the original.
I'm very happy with their staff who smile all the time, I know how much they are helping the comunity & they have a good cause.

5
★★★★★

I take my dog all the time to Pet Chalet since 4 and half years, I know how much effort they made to get this place up & running, they waited 11 month to get their conditional use permit, they did everything by the book to open this place, & I know that my dog wouldn't end up in the shelter or get hit by a car at an unpermitted place to conduct this kind of business.
All the competition are copying Pet Chalet , why to use the copy if I can use the original.
I'm very happy with their staff who smile all the time, I know how much they are helping the comunity & they have a good cause.

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.

Please do not use Pet Chalet. They use deceitful practices to take your money. We dropped our dog off there on Friday and were scheduled to pick him up on Sunday. The wife called on Sunday and spoke to someone there to inform them that she would be there at 5:30 to pick up the dog. The person said ok, knowing that they closed at 5:00 instead of telling her the close time. This allowed them to charge us an additional overnight fee. You may say we should have known the close times, but we didn't and as a courtesy it would have been nice to have been told the actual close time instead of just saying OK with full knowledge they were closing at 5:00. If it was an honest mistake then offer to do something to make it right.
They also offer a waived late pickup fee if you get a shampooing (both are the same price). They neglected to tell us this, so we ended up paying a late pickup fee in addtion to an extra nights stay. Why wouldn't you tell everyone that they can get their dog shampooed instead of paying a late fee. I think most people would rather have the dog shampooed rather than pay a late fee and the dog not be shampooed.
I realize none of this is illegal but it's not looking out for the customers best interest and taking advantage of the customer, in my opinion.
We asked for the owner to give us a call to discuss our concerns and 5 days later no one has bothered to call.
We will not be taking our dog there again and would advise you not to either.

1
★☆☆☆☆

Please do not use Pet Chalet. They use deceitful practices to take your money. We dropped our dog off there on Friday and were scheduled to pick him up on Sunday. The wife called on Sunday and spoke to someone there to inform them that she would be there at 5:30 to pick up the dog. The person said ok, knowing that they closed at 5:00 instead of telling her the close time. This allowed them to charge us an additional overnight fee. You may say we should have known the close times, but we didn't and as a courtesy it would have been nice to have been told the actual close time instead of just saying OK with full knowledge they were closing at 5:00. If it was an honest mistake then offer to do something to make it right.
They also offer a waived late pickup fee if you get a shampooing (both are the same price). They neglected to tell us this, so we ended up paying a late pickup fee in addtion to an extra nights stay. Why wouldn't you tell everyone that they can get their dog shampooed instead of paying a late fee. I think most people would rather have the dog shampooed rather than pay a late fee and the dog not be shampooed.
I realize none of this is illegal but it's not looking out for the customers best interest and taking advantage of the customer, in my opinion.
We asked for the owner to give us a call to discuss our concerns and 5 days later no one has bothered to call.
We will not be taking our dog there again and would advise you not to either.

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