Ron Potts Rv

★☆☆☆☆
40.1918 -82.6027
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740-967-2500

5669 Johnstown Utica Rd

Johnstown, OH

43031

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This goes far beyond bad customer service, of which there is none. Ron Potts and Ron Dewey will try desperately to steal from you. They are fraudulent in their attempts to collect money for work that isn't completed.\n\nRon Potts RV was contracted to fix several repairs 6 months ago. I recently got a call demanding a credit card number over the phone. They were told that they would be paid upon the work done being inspected. Ron Potts would call then Ron Dewey would call one after the other demanding payment of work they said was completed before they would do anything else. They were told repeatedly that they would be paid in person at the time of pick-up. Again and again they tried to get a credit card number over the phone.\n\nSo after refusing to pay over the phone sight unseen, I went down to Ron Potts RV. When I get there I am told the leaks that were contracted to be fixed 6 MONTHS previously, had been repaired that day...yes the day they tried repeatedly to get me to pay over the phone and failed. The TV was plugged in...not re-wired and hooked up as was contracted to do. When it was pointed out that the entire area below the bulkhead was wet, I received this little gem of an explanation...""it's just residual moisture"" uh huh..I'm scared to think what kind of residual moisture I'm going to see during the next big rain. The leaks had been left sitting for months before being repaired, so the damage to the inside of the RV was that much worse, but since they were only contracted to fix the leaks not the interior, technically they did the work....sorta.\n\nI had asked the to replace the switch to the generator, and of course this was also not done. Their explanation...""Oh you wanted that replaced too?"" No really, I like the idea of having to crawl under the RV anytime I need to generator to run.\n\nThey have an F rating from the BBB in Columbus...yes I know shocking isn't it. I did not choose this company, but I have to now deal with their total incompetence, I only wish to spare anyone else from the headache and almost comical absurdity with which they will try to talk you out of your money.

1
★☆☆☆☆

This goes far beyond bad customer service, of which there is none. Ron Potts and Ron Dewey will try desperately to steal from you. They are fraudulent in their attempts to collect money for work that isn't completed.\n\nRon Potts RV was contracted to fix several repairs 6 months ago. I recently got a call demanding a credit card number over the phone. They were told that they would be paid upon the work done being inspected. Ron Potts would call then Ron Dewey would call one after the other demanding payment of work they said was completed before they would do anything else. They were told repeatedly that they would be paid in person at the time of pick-up. Again and again they tried to get a credit card number over the phone.\n\nSo after refusing to pay over the phone sight unseen, I went down to Ron Potts RV. When I get there I am told the leaks that were contracted to be fixed 6 MONTHS previously, had been repaired that day...yes the day they tried repeatedly to get me to pay over the phone and failed. The TV was plugged in...not re-wired and hooked up as was contracted to do. When it was pointed out that the entire area below the bulkhead was wet, I received this little gem of an explanation...""it's just residual moisture"" uh huh..I'm scared to think what kind of residual moisture I'm going to see during the next big rain. The leaks had been left sitting for months before being repaired, so the damage to the inside of the RV was that much worse, but since they were only contracted to fix the leaks not the interior, technically they did the work....sorta.\n\nI had asked the to replace the switch to the generator, and of course this was also not done. Their explanation...""Oh you wanted that replaced too?"" No really, I like the idea of having to crawl under the RV anytime I need to generator to run.\n\nThey have an F rating from the BBB in Columbus...yes I know shocking isn't it. I did not choose this company, but I have to now deal with their total incompetence, I only wish to spare anyone else from the headache and almost comical absurdity with which they will try to talk you out of your money.