Renaissance Hotels envelop you in an incomparable tradition of warm and caring service, tailored to make business on the road as productive as it is comfortable. Our sincerest desire is to anticipate your needs and help you make the most of your opportunities while traveling.
BE CAREFUL OF DOUBLE BILLING
by Tellit
Twice now I have experienced double billing on my bank statement after having tea and breakfast at the Starbucks in the hotel. I receive a duplicate bill for Mercat where I did not purchase anything but which is also part of the hotel. I have also not received even a cup discount when I get a refill on my tea. I am charged full price which is unlike any other Starbucks I have frequented. When questioned about this, the staff tells me they were yelled at for doing so. Creates a mess for me when reconciling my bank statement.
Pros: Beautiful Restoration
Cons: Have Experienced Double Billing More Than Once
Posted 08/17/09
