Lids

★☆☆☆☆
29.9972 -95.7566
Map and Directions to Lids

281-256-8352

29300 Highway 290 # 904

Cypress, TX

77433

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We were at the Outlet Mall with my son, and he wanted to buy a hat from Lids. We typically know what the hats run for 12year old boys, about 26.99, 27.00. Total about 39 with stiching on the back. 1st of all we were waiting in a line were the hats were being embroiadered thinking we can be checked out there, after the people behind were serviced first from the cashier, we were told by the so called Manager young teenager looking kid, that we need to pay at the cashier. The cashier should have known we were in line to pay and ask who is next, that is how you service your customers! She did not even acknowledge that we were not serviced appropriately. Then she proceeds to ask me if I want to join some a stupid hat club, were I pay $5.00, and I was already annoyed because some one checked out ahead of us, I told her no! She rings up the hat and she has added $5.00 to the price of the hat. I was fuming at that point, doing the math in my head thinking wait a minute I should not be paying $44.99 for a hat. My son even said the hats next to the one he picked out were also 26.99. I complained and both the cashier and the So called Manager did nothing about it.. I will never buy a lid from that location again. I warn you to check the prices. Cashier claims the price list and the stock number did not match, that is not the customer's fault, that is a store issue they need to keep up with the inventory and mark it correctly. They should have honored what was on the hat. I even asked the Cole Hahn guy I bought 3 pairs of shoes from what would he do, and he said he would have honored the sticker price... BAD business decision by the immature retail team at the lid store. I will not be calling The District Manager, but she needs to be aware of the customer service techniques they are practicing at that store.... Terrible.....Learn how to service your customers or else you will not be in business very long. One Dissatisfied Customer!

1
★☆☆☆☆

We were at the Outlet Mall with my son, and he wanted to buy a hat from Lids. We typically know what the hats run for 12year old boys, about 26.99, 27.00. Total about 39 with stiching on the back. 1st of all we were waiting in a line were the hats were being embroiadered thinking we can be checked out there, after the people behind were serviced first from the cashier, we were told by the so called Manager young teenager looking kid, that we need to pay at the cashier. The cashier should have known we were in line to pay and ask who is next, that is how you service your customers! She did not even acknowledge that we were not serviced appropriately. Then she proceeds to ask me if I want to join some a stupid hat club, were I pay $5.00, and I was already annoyed because some one checked out ahead of us, I told her no! She rings up the hat and she has added $5.00 to the price of the hat. I was fuming at that point, doing the math in my head thinking wait a minute I should not be paying $44.99 for a hat. My son even said the hats next to the one he picked out were also 26.99. I complained and both the cashier and the So called Manager did nothing about it.. I will never buy a lid from that location again. I warn you to check the prices. Cashier claims the price list and the stock number did not match, that is not the customer's fault, that is a store issue they need to keep up with the inventory and mark it correctly. They should have honored what was on the hat. I even asked the Cole Hahn guy I bought 3 pairs of shoes from what would he do, and he said he would have honored the sticker price... BAD business decision by the immature retail team at the lid store. I will not be calling The District Manager, but she needs to be aware of the customer service techniques they are practicing at that store.... Terrible.....Learn how to service your customers or else you will not be in business very long. One Dissatisfied Customer!

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