Barnes & Noble
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Map & Directions
2701 David H Mcleod Blvd
Florence, SC 29501
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843-665-2412
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About Barnes & Noble
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- Sun 12:00PM-8:00PM; Mon-Thu 9:00AM-9:00PM; Fri-Sat 9:00AM-10:00PM
Shopping
I recently purchased a nook. Upon checking out the clerk said, ""You get a membership with this purchase."" When I got home and was looking at my receipt, I saw that I had gotten $25 off the purchase of my Nook, but was charged for the ""membership"". That is not what I was told at checkout. I contacted customer service and was given an explanation of the benefits of having the ""membership"" . I tried to explain the issue was, I was told... ""Membership comes with this purchase."" To me that means with the purchase I made, I would get the membership. \nI was NOT told, ""With this purchase you can get a membership for $25.00 and we'll take $25.00 off your purchase."" I heard from 3 different people who all gave me the same ""run around"" speech and never did address my issue. Finally they suggested I contact the store manager. I declined, stating that if I had failed to get them to understand what the issue was, I wasn't going to try again. \nSo listen carefully when you check out and ask questions. They can be very misleading!
1
I recently purchased a nook. Upon checking out the clerk said, ""You get a membership with this purchase."" When I got home and was looking at my receipt, I saw that I had gotten $25 off the purchase of my Nook, but was charged for the ""membership"". That is not what I was told at checkout. I contacted customer service and was given an explanation of the benefits of having the ""membership"" . I tried to explain the issue was, I was told... ""Membership comes with this purchase."" To me that means with the purchase I made, I would get the membership. \nI was NOT told, ""With this purchase you can get a membership for $25.00 and we'll take $25.00 off your purchase."" I heard from 3 different people who all gave me the same ""run around"" speech and never did address my issue. Finally they suggested I contact the store manager. I declined, stating that if I had failed to get them to understand what the issue was, I wasn't going to try again. \nSo listen carefully when you check out and ask questions. They can be very misleading!
