Barnes & Noble

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  • 2701 David H Mcleod Blvd

    Florence, SC 29501

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  • 843-665-2412

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Ariana's Book Exchange

1625 Darby Dr Florence, AL

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Off Campus Book Store

472 N Court St Florence, AL

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I recently purchased a nook. Upon checking out the clerk said, ""You get a membership with this purchase."" When I got home and was looking at my receipt, I saw that I had gotten $25 off the purchase of my Nook, but was charged for the ""membership"". That is not what I was told at checkout. I contacted customer service and was given an explanation of the benefits of having the ""membership"" . I tried to explain the issue was, I was told... ""Membership comes with this purchase."" To me that means with the purchase I made, I would get the membership. \nI was NOT told, ""With this purchase you can get a membership for $25.00 and we'll take $25.00 off your purchase."" I heard from 3 different people who all gave me the same ""run around"" speech and never did address my issue. Finally they suggested I contact the store manager. I declined, stating that if I had failed to get them to understand what the issue was, I wasn't going to try again. \nSo listen carefully when you check out and ask questions. They can be very misleading!

1
★★☆☆☆

I recently purchased a nook. Upon checking out the clerk said, ""You get a membership with this purchase."" When I got home and was looking at my receipt, I saw that I had gotten $25 off the purchase of my Nook, but was charged for the ""membership"". That is not what I was told at checkout. I contacted customer service and was given an explanation of the benefits of having the ""membership"" . I tried to explain the issue was, I was told... ""Membership comes with this purchase."" To me that means with the purchase I made, I would get the membership. \nI was NOT told, ""With this purchase you can get a membership for $25.00 and we'll take $25.00 off your purchase."" I heard from 3 different people who all gave me the same ""run around"" speech and never did address my issue. Finally they suggested I contact the store manager. I declined, stating that if I had failed to get them to understand what the issue was, I wasn't going to try again. \nSo listen carefully when you check out and ask questions. They can be very misleading!

 

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