Ixtapa Bar & Grill

★☆☆☆☆
  • 7157 Eastchase Pkwy

    Montgomery, AL 36117

    Map & Directions
  • 334-277-7600

About Ixtapa Bar & Grill

Hours
Mon. - Thu. 11am - 10pm;Fri. - Sat. 11am - 11pm;Sun. CLOSED

Food

Food
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My husband ordered Carne Asada and was served spoiled meat. The waiter was very nice and apologetic about the spoiled meat. However, the "Owner/Manager" was very nonchalant and unprofessional. He did not come over to apologize or offer to comp the meal. In fact, they offered my husband another meal but not on the restaurant. We are a military family so we have traveled outside and throughout this great country. We have been fortunate to experience fine cuisine coupled with excellent customer service . I am extremely disappointed and disgusted by the Owner/Manager's attitude. Not to mention, the food was mediocre in comparison to other Mexican restaurants that we frequent. If you are looking for authentic fresh Mexican food similar to what is served in California than Ixtapa is not the restaurant for you. Not to mention the manager had zero respect for a man that is an Iraqi War Veteran and continues to serve his country. If you are military or military family members, please do not support this restaurant, we have to stick together. I would not have taken the time to write this review if I was not bothered by the Owner/Manager's behavior and lack of respect for quality customer service. Ixtapa is not worth the money.

0
★☆☆☆☆

My husband ordered Carne Asada and was served spoiled meat. The waiter was very nice and apologetic about the spoiled meat. However, the "Owner/Manager" was very nonchalant and unprofessional. He did not come over to apologize or offer to comp the meal. In fact, they offered my husband another meal but not on the restaurant. We are a military family so we have traveled outside and throughout this great country. We have been fortunate to experience fine cuisine coupled with excellent customer service . I am extremely disappointed and disgusted by the Owner/Manager's attitude. Not to mention, the food was mediocre in comparison to other Mexican restaurants that we frequent. If you are looking for authentic fresh Mexican food similar to what is served in California than Ixtapa is not the restaurant for you. Not to mention the manager had zero respect for a man that is an Iraqi War Veteran and continues to serve his country. If you are military or military family members, please do not support this restaurant, we have to stick together. I would not have taken the time to write this review if I was not bothered by the Owner/Manager's behavior and lack of respect for quality customer service. Ixtapa is not worth the money.

Pros: Pleasant Waiter

Cons: Spoiled food & Unprofessional Owner/Manager

 

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