Massage Envy - Eugene

★★★★☆
  • 1011 Valley River Way

    Eugene, OR 97401

    Map & Directions
  • 541-344-3689

About Massage Envy - Eugene

Categories
  • Spas
  • Massage
Hours
M-F 9am-9pm, Sa 8am-6pm, Su 10am-6pm
Emails
  • clinic0672@massageenvy.com

Personal Services

Personal Services
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I signed up for a monthly membership with Massage Envy knowing that according to their contract I would be released from the commitment if I were ever to move to an area that had no Massage Envy location. 7 months ago I did just that. I called up the Massage Envy in Bend and asked what I needed to do to cancel my contract, the manager told me that my phone call would suffice and my account would be cancelled. 3 months ago money began coming out of my checking account again, and when I called to find out why they told me that they needed proof of residence to cancel the account, and because I was misinformed the last time I called they would refund back the money they had taken. I faxed over proof of residence as requested, and after more than a week my money had still not been refunded. I called back to find that they had recently changed managers and the new one would not honor the promises her predecessor had made. I got contact information for the owner, and much to my dismay he is less helpful and far less sympathetic than even his employees. Last night he informed me that my account will still not be cancelled because the only proof of residence he will accept is a copy of my drivers license.

I would have gladly sent a copy of my drivers license the 1st time I attempted to cancel my account if I was asked to, but not until now has that been asked of me. I will send over the copy of my drivers license as now requested and hope they don't take anymore than the $200 they already have.

1
★☆☆☆☆

I signed up for a monthly membership with Massage Envy knowing that according to their contract I would be released from the commitment if I were ever to move to an area that had no Massage Envy location. 7 months ago I did just that. I called up the Massage Envy in Bend and asked what I needed to do to cancel my contract, the manager told me that my phone call would suffice and my account would be cancelled. 3 months ago money began coming out of my checking account again, and when I called to find out why they told me that they needed proof of residence to cancel the account, and because I was misinformed the last time I called they would refund back the money they had taken. I faxed over proof of residence as requested, and after more than a week my money had still not been refunded. I called back to find that they had recently changed managers and the new one would not honor the promises her predecessor had made. I got contact information for the owner, and much to my dismay he is less helpful and far less sympathetic than even his employees. Last night he informed me that my account will still not be cancelled because the only proof of residence he will accept is a copy of my drivers license.

I would have gladly sent a copy of my drivers license the 1st time I attempted to cancel my account if I was asked to, but not until now has that been asked of me. I will send over the copy of my drivers license as now requested and hope they don't take anymore than the $200 they already have.

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Folks make sure you avoid Massage Envy at Valley River Center. These people are thieves and liars. They told my wife she had a free massage she had to use by 7/15 which she then booked. She went in yesterday, and they did not ask her for

3
★★★★★

Folks make sure you avoid Massage Envy at Valley River Center. These people are thieves and liars. They told my wife she had a free massage she had to use by 7/15 which she then booked. She went in yesterday, and they did not ask her for

.

I have had a membership at "ME" for a year. After a couple horrible massages that left me bruised and sore the next day it was anything but pleasant.\r
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I reported it when it happened and requested never to have those therapists again.

3
★★★★★

I have had a membership at "ME" for a year. After a couple horrible massages that left me bruised and sore the next day it was anything but pleasant.\r
\r
I reported it when it happened and requested never to have those therapists again.

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My wife and I have been extremely busy and unable use our MASSAGE ENVY membership. After fulfilling our one year agreement I called MASSAGE ENVY and said I needed to cancel our membership.

The individual on the phone at MASSAGE ENVY said I would need to come in and sign papers to cancel the membership (as per contract) but that "FROM THE DATE OF MY PHONE CALL MY CREDIT CARD WOULD NOT BE CHARGED AGAIN!!"

WRONG!

When I was finally able to get in a few weeks later to sign cancellation papers MASSAGE ENVY told me there would be one more charge on my credit card.

I asked MASSAGE ENVY about the phone call and was told no one from MASSAGE ENVY would ever had said that...in other words they told me...."YOU ARE A LIAR!!"

BE AWARE! I was told one thing by MASSAGE ENVY and MASSAGE ENVY did another....it happened to me it could happen to you.

0
★☆☆☆☆

My wife and I have been extremely busy and unable use our MASSAGE ENVY membership. After fulfilling our one year agreement I called MASSAGE ENVY and said I needed to cancel our membership.

The individual on the phone at MASSAGE ENVY said I would need to come in and sign papers to cancel the membership (as per contract) but that "FROM THE DATE OF MY PHONE CALL MY CREDIT CARD WOULD NOT BE CHARGED AGAIN!!"

WRONG!

When I was finally able to get in a few weeks later to sign cancellation papers MASSAGE ENVY told me there would be one more charge on my credit card.

I asked MASSAGE ENVY about the phone call and was told no one from MASSAGE ENVY would ever had said that...in other words they told me...."YOU ARE A LIAR!!"

BE AWARE! I was told one thing by MASSAGE ENVY and MASSAGE ENVY did another....it happened to me it could happen to you.

Cons: BE AWARE...Massage Envy did not honor their verbal word...

Message from Massage Envy - Eugene

Our therapists are here to alleviate every ache, pain or stress — no matter how small — because we agree on one thing: The good life should actually feel that way.

Yext PowerListings

 

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