Step By Step Pediatrics SA,TX

★★★☆☆
  • 540 Madison Oak Dr 560 Suite 560

    San Antonio, TX 78258

    Map & Directions
  • 210-496-7837

About Step By Step Pediatrics SA,TX

Categories

Health & Medical

Health & Medical
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Dr.Sneed is Awesome! My Kids love coming to see her which always makes things easier for me i have recommended her to all my closest friends for their kids

3
★★★★★

Dr.Sneed is Awesome! My Kids love coming to see her which always makes things easier for me i have recommended her to all my closest friends for their kids

.

I totally agree with the first review. We have been patients there for a year and a half. As with most offices, the doctor is fine but the staff is horrible. The billing clerk is very rude and unprofessional and also makes many mistakes. Dr. Sneed is very nice and good with the kids, but does not make me feel like she is really listening to me as a parent. The office is always empty when we go there, but yet we still sit and wait as we can hear laughter coming from the back as they visit with each other instead of caring for their patients. We won't be back.

1
★☆☆☆☆

I totally agree with the first review. We have been patients there for a year and a half. As with most offices, the doctor is fine but the staff is horrible. The billing clerk is very rude and unprofessional and also makes many mistakes. Dr. Sneed is very nice and good with the kids, but does not make me feel like she is really listening to me as a parent. The office is always empty when we go there, but yet we still sit and wait as we can hear laughter coming from the back as they visit with each other instead of caring for their patients. We won't be back.

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Dr. Sneed is knowledgeable and soft spoken. She was great with my kids. However, her staff makes this practice one to avoid. I needed to have a claim resubmitted because I needed to add my newborn to our insurance plan and was told by her billing person to do it myself. I requested that the one and only shot my baby received there be added to her chart and was told it would take all day because they were too busy with other patients. (The office was and usually is empty.) When I tried to get in touch with Dr. Sneed directly my call was never returned. I received default letters for services I was never billed for. The woman who handles her billing is disorganized and rude. I will never again go to Step by Step Pediatrics.

1
★☆☆☆☆

Dr. Sneed is knowledgeable and soft spoken. She was great with my kids. However, her staff makes this practice one to avoid. I needed to have a claim resubmitted because I needed to add my newborn to our insurance plan and was told by her billing person to do it myself. I requested that the one and only shot my baby received there be added to her chart and was told it would take all day because they were too busy with other patients. (The office was and usually is empty.) When I tried to get in touch with Dr. Sneed directly my call was never returned. I received default letters for services I was never billed for. The woman who handles her billing is disorganized and rude. I will never again go to Step by Step Pediatrics.

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