LensCrafters

★★☆☆☆
  • 410 Peachtree Pkwy Ste 220, The Collection At Forsyth

    Cumming, GA 30041

    Map & Directions
  • 770-887-7675

About LensCrafters

Categories
  • Optical Goods Stores
  • Contact Lenses
  • Opticians
  • Optometrists
  • Optical Goods Repair Shops
  • Sunglasses
Details
  • Shop Online
  • Acuvue
  • Prescription Sunglasses
Hours
M-Sa 10am-8pm, Su 12pm-6pm
Associations
  • OneSight Foundation
Phones
  • Fax (770-887-7866)
Year Established
  • 1983
Products
  • High Definition Lenses
  • Anti-reflective Lenses
  • Polarized Lenses
  • Traditional Lenses
  • Eyeglasses
  • Sunglasses
  • Frames
Specialties
  • Prescription Eyewear
  • Digital Retina Photo - varies by location
Payment Options
  • American Express
  • Cash
  • Check
  • Discover
  • MasterCard
  • Visa
Brands
  • Brooks Brothers
  • Bulgari
  • Burberry
  • Coach
  • Dolce & Gabbana
  • Giorgio Armani
  • Michael Kors
  • Oakley
  • Persol
  • Polo
  • Prada
  • Ralph
  • Ralph Lauren
  • Ray-Ban
  • Tiffany & Co.
  • Tory Burch
  • Versace
  • Vogue
Services
  • AccuFit
  • myLook

Shopping

Shopping
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Stuff
    AccuFit
    Lenses
    LC Brands
    myLook
      2.3333 3
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      Write a Review
      .

      Today, I visited the LensCrafters at the Avenue at Forsyth to see if they could help replace a strap that came with the sports glasses that I'd bought for my son in the Fall. I must say that I was fairly disappointed in the reception that I received.

      First, I am not one of these people who likes to write reviews on any business especially bad ones. Often if I feel service isn't up to snuff, I tend to just let it go. Today, I feel differently. I'm tired of business getting away with poor customer service.

      Upon entering the store, I was greeted by an associate. I explained to her that I was looking to replace the strap that came with the sports glasses that I'd bought for my son back in September. She explained that she didn't think it could be replaced as the strap in question comes as part of the set with the glasses, but she would ask her manager.

      Turns out her manager was the same woman that helped when we initially visited LensCrafters to look into purchasing not only these glasses plus also two additional sets of glasses for my sons (a total of over $500 ). Because she was so kind and seemed so interested in what we needed, I knew I wanted to return and purchase the glasses there and we did just a little over a week later... in my opinion and in hindsight, it seems her kindness and eagerness to help was only a mask to get our business. How foolish do I feel now.

      The manager's response when asked by the associate if the strap could be replaced was an unenthusiastic and indifferent ""no"". She stated that it could not be replaced and stated that they didn't have any extras in the back to give to us. Now, to be clear, I never even had the thought that they would give me a strap and I understand completely that the straps come as part of a set with the glasses. I was just looking for a little more direction in terms of where I might find a replacement. They coudn't be bothered to give me even that. Instead, the associate seemed to be on the defensive the entire time and only offered a $30 discount on a brand new frame (the frame originally cost about $100). Are you kidding me? So you are telling me that in order to get this $5 strap replaced, I have to buy a brand new frame???? ...smh... she wasn't joking:-(

      Now, as I mentioned before, I completely understand that they were not able to give me a new strap as that would mean removing a strap from a perfectly good frame that has not yet been sold. I understand that and am okay with that.

      What I was bothered by was the lack of initiative especially on the part of the manager and the unwillingness to go the extra mile. They could done something as simple as suggesting an alternative like maybe looking on the manufacturer's website for the piece or calling the manufacturer directly to see if they might have any extras that could be sent. Just humor me or pretend to be concerned. I mean there was only one other customer in the store and at least two associates and the manager on the floor ....This is basic customer service. You made me feel like I was a bother and that unless I was willing to spend another $100 for a new frame that I wasn't worth your time.

      I bet in another year's time when I return to LensCrafters for new glasses for family (two kids and a husband), these folks will be salivating to get my business.

      But you know what, I will take my business elsewhere. If you can only show interest when I have money to spend then I can no longer show any interest in you.

      Thanks but no thanks.

      Raquel

      0
      ★☆☆☆☆

      Today, I visited the LensCrafters at the Avenue at Forsyth to see if they could help replace a strap that came with the sports glasses that I'd bought for my son in the Fall. I must say that I was fairly disappointed in the reception that I received.

      First, I am not one of these people who likes to write reviews on any business especially bad ones. Often if I feel service isn't up to snuff, I tend to just let it go. Today, I feel differently. I'm tired of business getting away with poor customer service.

      Upon entering the store, I was greeted by an associate. I explained to her that I was looking to replace the strap that came with the sports glasses that I'd bought for my son back in September. She explained that she didn't think it could be replaced as the strap in question comes as part of the set with the glasses, but she would ask her manager.

      Turns out her manager was the same woman that helped when we initially visited LensCrafters to look into purchasing not only these glasses plus also two additional sets of glasses for my sons (a total of over $500 ). Because she was so kind and seemed so interested in what we needed, I knew I wanted to return and purchase the glasses there and we did just a little over a week later... in my opinion and in hindsight, it seems her kindness and eagerness to help was only a mask to get our business. How foolish do I feel now.

      The manager's response when asked by the associate if the strap could be replaced was an unenthusiastic and indifferent ""no"". She stated that it could not be replaced and stated that they didn't have any extras in the back to give to us. Now, to be clear, I never even had the thought that they would give me a strap and I understand completely that the straps come as part of a set with the glasses. I was just looking for a little more direction in terms of where I might find a replacement. They coudn't be bothered to give me even that. Instead, the associate seemed to be on the defensive the entire time and only offered a $30 discount on a brand new frame (the frame originally cost about $100). Are you kidding me? So you are telling me that in order to get this $5 strap replaced, I have to buy a brand new frame???? ...smh... she wasn't joking:-(

      Now, as I mentioned before, I completely understand that they were not able to give me a new strap as that would mean removing a strap from a perfectly good frame that has not yet been sold. I understand that and am okay with that.

      What I was bothered by was the lack of initiative especially on the part of the manager and the unwillingness to go the extra mile. They could done something as simple as suggesting an alternative like maybe looking on the manufacturer's website for the piece or calling the manufacturer directly to see if they might have any extras that could be sent. Just humor me or pretend to be concerned. I mean there was only one other customer in the store and at least two associates and the manager on the floor ....This is basic customer service. You made me feel like I was a bother and that unless I was willing to spend another $100 for a new frame that I wasn't worth your time.

      I bet in another year's time when I return to LensCrafters for new glasses for family (two kids and a husband), these folks will be salivating to get my business.

      But you know what, I will take my business elsewhere. If you can only show interest when I have money to spend then I can no longer show any interest in you.

      Thanks but no thanks.

      Raquel

      .

      I recently had an eye exam at Lenscrafters. The staff was friendly. They were very helpful with picking out new frames. The total for the glasses was higher than I expected.

      3
      ★★★☆☆

      I recently had an eye exam at Lenscrafters. The staff was friendly. They were very helpful with picking out new frames. The total for the glasses was higher than I expected.

      Was this review helpful to you?
      Ratings_icons Ratings_icons

      .

      I visited and revieved a eye exam I feel I was treated very fairly in price. Did feel I was pressured into purchasing.

      3
      ★★★☆☆

      I visited and revieved a eye exam I feel I was treated very fairly in price. Did feel I was pressured into purchasing.

      Was this review helpful to you?
      Ratings_icons Ratings_icons

      Message from LensCrafters

      At LensCrafters located at 410 Peachtree Pkwy, we believe vision care is about far more than a pair of glasses or a prescription. Eyes are windows to the world, capturing memories and immersing us in moments. Vision is a precious gift that we are passionate about improving in every way. Your Cumming LensCrafters continues its dedication to quality vision health with services and technology that ensures you always see your best. Our associates are trained to help you find the perfect pair of prescription eyeglasses and sunglasses. We feature a selection of handmade frames from brands around the world such as Ray-Ban, Coach, Oakley and many more. The associates will help you find the right prescription lens for your lifestyle. Each pair of lenses, whether single vision, bifocals, progressives or polarized sun lenses, is crafted in our labs. We do what we do because we love eyes and care about the people behind them. Eye exams are available from Independent Doctors of Optometry at or next to LensCrafters in most states.

      Yext PowerListings

       

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