Car-X Auto Svc

★★★★☆
29.6625 -98.6304
Map and Directions to Car-X Auto Svc

210-698-8400

23711 W Ih 10

San Antonio, TX

78257

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Unless you are the Geico motorcycle-driving money man, try hard to find another place to take your vehicle!!! I know there are reviews for this garage saying "oh, i saved so much money here!", and yeah, perhaps when you're used to paying Mercedes dealer prices those individuals DID save some money here (this garage is located very close to the most expensive subdivision in all of San Antonio), but for regular folks who feel the Obama economy bearing down on them, this place is NOT WHERE YOU SHOULD GO! Here's my story.

My 96 Jeep Cherokee was sputtering and choking, so I did a google map search and found the nearest garage to my house since I had to sputter over to it. The problem ended up being 4 sensors and a catalytic converter that needed replaced. $1,600 later (for parts that cost around $360 if you went out and bought them yourself), I picked up the Jeep and drove it literally 5 miles down the road when it just instantly died and would not start back up. I called them and they 'graciously' offered to tow her in. Two days later I hear back from them and they want another $896 to replace the ECM. If you don't know what an ECM is, it's the computer that controls the vehicles fuel and power train. You can buy these yourself for between $150 and $250 depending on where you go. It is literally three small screws and a cable to replace it. When I asked them how three screws and a $200 part became $869, I got a long winded analogy of how buying a steak from a restaurant is always more expensive than buying one from the grocery store. Okay, I get that...but 400% MARKUP?!?!?! Granted, $89 of that price was FOR TOWING MY JEEP LITERALLY TWO MILES!!!! But still, that's crazy, crazy high. So I figured I'd just get my own "steak" from the "grocery store" and take out the three screws myself. The price to get my Jeep from the hostage takers: $209 for diagnosing a problem that mysteriously occurred FIVE MILES AFTER THEY 'FIXED' the car, and $89 FOR TOWING IT BACK TO THEIR SHOP TWO MILES!!!

As you can probably discern, I'm slightly disgusted by my whole ordeal. PTOOEY on this "boutique", over-priced, commitment-phobe garage! Yes, they are very, very afraid of commitment, and it's like pulling teeth to even get them to give you a window of time for the work they're doing, let alone having them assume any responsibility for the mysterious breakdown right after they do other repairs.

All that said, I have to concede that they DO seem to be very knowledgeable...they just insist on dry raping you in exchange. So, if you're made of money, immune to sticker shock, and are into S&M, use this garage. Otherwise, let your fingers do the walking and roll the dice somewhere else!

UPDATE: Since I was unwilling to pay the $869 to have them replace a $150 part, I bought the part my last Car-X $100 diagnosis assured me was the problem (the ECM) and put it on. The car would not start. So, I towed the Jeep to another garage. Turns out there was NOTHING WRONG WITH MY ECM. The "good" garage found the problem: one of the sensors Car-X had replaced (a cheap knock-off brand) had gone bad...AFTER FIVE MILES. The garage replaced it, and I was humming along for another 50 miles when one of the OTHER sensors Car-X replaced went bad as well!!! Again, it was a cheap knock-off brand. After replacing THAT sensor, the Jeep has been humming along quite nicely.

1
★☆☆☆☆

Unless you are the Geico motorcycle-driving money man, try hard to find another place to take your vehicle!!! I know there are reviews for this garage saying "oh, i saved so much money here!", and yeah, perhaps when you're used to paying Mercedes dealer prices those individuals DID save some money here (this garage is located very close to the most expensive subdivision in all of San Antonio), but for regular folks who feel the Obama economy bearing down on them, this place is NOT WHERE YOU SHOULD GO! Here's my story.

My 96 Jeep Cherokee was sputtering and choking, so I did a google map search and found the nearest garage to my house since I had to sputter over to it. The problem ended up being 4 sensors and a catalytic converter that needed replaced. $1,600 later (for parts that cost around $360 if you went out and bought them yourself), I picked up the Jeep and drove it literally 5 miles down the road when it just instantly died and would not start back up. I called them and they 'graciously' offered to tow her in. Two days later I hear back from them and they want another $896 to replace the ECM. If you don't know what an ECM is, it's the computer that controls the vehicles fuel and power train. You can buy these yourself for between $150 and $250 depending on where you go. It is literally three small screws and a cable to replace it. When I asked them how three screws and a $200 part became $869, I got a long winded analogy of how buying a steak from a restaurant is always more expensive than buying one from the grocery store. Okay, I get that...but 400% MARKUP?!?!?! Granted, $89 of that price was FOR TOWING MY JEEP LITERALLY TWO MILES!!!! But still, that's crazy, crazy high. So I figured I'd just get my own "steak" from the "grocery store" and take out the three screws myself. The price to get my Jeep from the hostage takers: $209 for diagnosing a problem that mysteriously occurred FIVE MILES AFTER THEY 'FIXED' the car, and $89 FOR TOWING IT BACK TO THEIR SHOP TWO MILES!!!

As you can probably discern, I'm slightly disgusted by my whole ordeal. PTOOEY on this "boutique", over-priced, commitment-phobe garage! Yes, they are very, very afraid of commitment, and it's like pulling teeth to even get them to give you a window of time for the work they're doing, let alone having them assume any responsibility for the mysterious breakdown right after they do other repairs.

All that said, I have to concede that they DO seem to be very knowledgeable...they just insist on dry raping you in exchange. So, if you're made of money, immune to sticker shock, and are into S&M, use this garage. Otherwise, let your fingers do the walking and roll the dice somewhere else!

UPDATE: Since I was unwilling to pay the $869 to have them replace a $150 part, I bought the part my last Car-X $100 diagnosis assured me was the problem (the ECM) and put it on. The car would not start. So, I towed the Jeep to another garage. Turns out there was NOTHING WRONG WITH MY ECM. The "good" garage found the problem: one of the sensors Car-X had replaced (a cheap knock-off brand) had gone bad...AFTER FIVE MILES. The garage replaced it, and I was humming along for another 50 miles when one of the OTHER sensors Car-X replaced went bad as well!!! Again, it was a cheap knock-off brand. After replacing THAT sensor, the Jeep has been humming along quite nicely.

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A few months ago our teenage son forgot to put the emergency brake on and our minivan rolled into a pond. What a mess! Car-X helped us get it towed, cleaned out, and running again.

5
★★★★★

A few months ago our teenage son forgot to put the emergency brake on and our minivan rolled into a pond. What a mess! Car-X helped us get it towed, cleaned out, and running again.

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They fixed our motor home recently, it had been sitting in our yard for a few years and wouldn't start. I'm all thumbs when it comes to cars and such, so I called them. I had my motor home purring like a kitten in just a few days. Very impressed!

5
★★★★★

They fixed our motor home recently, it had been sitting in our yard for a few years and wouldn't start. I'm all thumbs when it comes to cars and such, so I called them. I had my motor home purring like a kitten in just a few days. Very impressed!

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Car-X is the best auto repair shop that I know of. We've never had a bad experience with them, but we have with other shops in our area. If it ain't broke, don't fix it!

5
★★★★★

Car-X is the best auto repair shop that I know of. We've never had a bad experience with them, but we have with other shops in our area. If it ain't broke, don't fix it!

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Just picked up the car. Flawless repair. Quick service. Rental car on site was nice. Very friendly people there too. Absolutely no grumpy mechanics to be seen or heard of :)

5
★★★★★

Just picked up the car. Flawless repair. Quick service. Rental car on site was nice. Very friendly people there too. Absolutely no grumpy mechanics to be seen or heard of :)

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Nice guys, uncompromising honesty, skilled, timely, and reasonable!

4
★★★★☆

Nice guys, uncompromising honesty, skilled, timely, and reasonable!

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I needed a simple oil change and drove on in. I figured I could just head over to the gym or the mall and kill some time. I start talking to the guy at the desk, telling him some issues and concerns about my car I had and instead of selling me this and that, he actually gave me some great advice and eased my worries. Told me some tips to save me money too. He said he would check some stuff in addition to my oil change and it took about an hour like he quoted me. Came back and was greeted by name, he went over some stuff they found and handed me the keys, I was good to go. It was a great experience, I will definitely go back (for more than just oil changes too) and skip the Grease Monkey fools.

5
★★★★★

I needed a simple oil change and drove on in. I figured I could just head over to the gym or the mall and kill some time. I start talking to the guy at the desk, telling him some issues and concerns about my car I had and instead of selling me this and that, he actually gave me some great advice and eased my worries. Told me some tips to save me money too. He said he would check some stuff in addition to my oil change and it took about an hour like he quoted me. Came back and was greeted by name, he went over some stuff they found and handed me the keys, I was good to go. It was a great experience, I will definitely go back (for more than just oil changes too) and skip the Grease Monkey fools.

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Car-X have very good professional's team to resolve any Auto repair works.

5
★★★★★

Car-X have very good professional's team to resolve any Auto repair works.

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Never Before! That type of Quick and 100% accurate work. Awesome services regarding Brake Repair.

5
★★★★★

Never Before! That type of Quick and 100% accurate work. Awesome services regarding Brake Repair.

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This is a awesome perform. There are many useful details for us. It is very exciting and pleasant. Car is the aspect of our lifestyle.

4
★★★★☆

This is a awesome perform. There are many useful details for us. It is very exciting and pleasant. Car is the aspect of our lifestyle.

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the service was worth the pay. they did the service very good and car is running awesome. great work

5
★★★★★

the service was worth the pay. they did the service very good and car is running awesome. great work

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This is really great work. Everyone of car-x member very helpful and their works are very effective. The cost is also reasonable.

5
★★★★★

This is really great work. Everyone of car-x member very helpful and their works are very effective. The cost is also reasonable.

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This is a nice work. There are many useful information for us. It is very interesting and enjoyable. Car is the part of our life.

5
★★★★★

This is a nice work. There are many useful information for us. It is very interesting and enjoyable. Car is the part of our life.

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Great Work, Now my Car Look very comfortable after I went this company.
I recommend to my very friend

5
★★★★★

Great Work, Now my Car Look very comfortable after I went this company.
I recommend to my very friend

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Everyone of car-x member very helpful and the price of oil change is great.it is nice place for work.

5
★★★★★

Everyone of car-x member very helpful and the price of oil change is great.it is nice place for work.

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Latest reviews from Citysearch.

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Very Reliable Battery work. and also very friendly staff.

5
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Very Reliable Battery work. and also very friendly staff.

.

Very good services, i got some free coupons after getting their services.

5
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Very good services, i got some free coupons after getting their services.

.

I went there to get some work done on my break pads... and they gave me a free clean up coupon...Also free wif-fi...!!

5
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I went there to get some work done on my break pads... and they gave me a free clean up coupon...Also free wif-fi...!!

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Great work with the Battery and Alternator

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Great work with the Battery and Alternator

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Car x auto service is a great service I ever used. It provides a lot of facilities to their customers and other car services. They have a lot of good tools for repairing and other new stuff about auto. They have good tires of good friction and gurantee stuff.

5
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Car x auto service is a great service I ever used. It provides a lot of facilities to their customers and other car services. They have a lot of good tools for repairing and other new stuff about auto. They have good tires of good friction and gurantee stuff.

.

My wife's brake light was starting to flicker when she stepped on the brakes...The other THREE shops that I stopped at said that the brake pads were fine and that all other parts including the calipers, master cylinder and hoses were all in good working order. They said that it was fine and that I shouldn't worry about it. \r
\r
Only after I stopped at Car-X (referred by a friend who said they were pros) did I find that my brake booster (I never even knew there was such a thing) needed to be replaced and that it was very dangerous for my wife to be driving around with the car in that condition. They took me out to the shop, pointed out the needed repair and explained the whole procedure. I can't belive the MONKEYS at the the OTHER SHOPS missed that.\r
\r
The guys up front at Car-X called around to find the part, had it delivered, repaired, and out the door in no time at all... \r
\r
Thanks Raj, Raul and James! We will definately be back with our other cars and be happy to refer our friends and family.

5
★★★★★

My wife's brake light was starting to flicker when she stepped on the brakes...The other THREE shops that I stopped at said that the brake pads were fine and that all other parts including the calipers, master cylinder and hoses were all in good working order. They said that it was fine and that I shouldn't worry about it. \r
\r
Only after I stopped at Car-X (referred by a friend who said they were pros) did I find that my brake booster (I never even knew there was such a thing) needed to be replaced and that it was very dangerous for my wife to be driving around with the car in that condition. They took me out to the shop, pointed out the needed repair and explained the whole procedure. I can't belive the MONKEYS at the the OTHER SHOPS missed that.\r
\r
The guys up front at Car-X called around to find the part, had it delivered, repaired, and out the door in no time at all... \r
\r
Thanks Raj, Raul and James! We will definately be back with our other cars and be happy to refer our friends and family.

.

$500 to fix a squeeky fan belt. They wanted $1,100! Advise you do not trust these guys. Go somewhere else.

1
★☆☆☆☆

$500 to fix a squeeky fan belt. They wanted $1,100! Advise you do not trust these guys. Go somewhere else.

.

Read the other locations also. They are all the same: the worst in town.

Too bad I can't rate zero. This place doesn't even deserve one start. Worst experience EVER.
My car was pulling slightly to the left. Took it there and left with the car pulling A LOT to the left. Since it was closing time, I called the next day. They did not have a service where then can come a pick up my car and take responsibility for their job badly done, so I have to go back again and waste another 1.5 hours . Because of work, I went late again (1.5 hours before closing time) so the guy there ""couldn't do anything"" for me because the manager leaves at 4. He also said they didn't have enough time to do the alignment again before closing (put the car in the computer for 1.5 hours is not enough?). They ended up saying they would look at it so I left and when I came back they say it's been fixed (less that 40 minutes). I was pulling to the left so the swap the tires and it's now pulling to the right. That was their fix!
They refuse to reimburse me or do the wheel alignment again, and they won't even understand that it was pulling probably 5 degrees before taking it there but 45 degrees now.
They didn't let me finish my sentences and the guy started saying he was a certified advisor and that I should educate myself and come back and apologize to him! Unbelievable!
He also had a lot of back and forward about ""I just called my manger and he said this and that"" and ""my manager is not available"" depending on the situation.
Now reading all other reviews I see that they do the same thing over and over! This place must be closed. They belong to some kind of organization that I need to find out about and have them close down this place.

1
★☆☆☆☆

Read the other locations also. They are all the same: the worst in town.

Too bad I can't rate zero. This place doesn't even deserve one start. Worst experience EVER.
My car was pulling slightly to the left. Took it there and left with the car pulling A LOT to the left. Since it was closing time, I called the next day. They did not have a service where then can come a pick up my car and take responsibility for their job badly done, so I have to go back again and waste another 1.5 hours . Because of work, I went late again (1.5 hours before closing time) so the guy there ""couldn't do anything"" for me because the manager leaves at 4. He also said they didn't have enough time to do the alignment again before closing (put the car in the computer for 1.5 hours is not enough?). They ended up saying they would look at it so I left and when I came back they say it's been fixed (less that 40 minutes). I was pulling to the left so the swap the tires and it's now pulling to the right. That was their fix!
They refuse to reimburse me or do the wheel alignment again, and they won't even understand that it was pulling probably 5 degrees before taking it there but 45 degrees now.
They didn't let me finish my sentences and the guy started saying he was a certified advisor and that I should educate myself and come back and apologize to him! Unbelievable!
He also had a lot of back and forward about ""I just called my manger and he said this and that"" and ""my manager is not available"" depending on the situation.
Now reading all other reviews I see that they do the same thing over and over! This place must be closed. They belong to some kind of organization that I need to find out about and have them close down this place.

Pros: NONE!

Cons: They lie, the steal, and they don’t have the skills