Lonardo Bakery

★★★☆☆

About Lonardo Bakery

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Food

Food
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As a restaurateur in the area, I have to tell you that I am amazed at this bakery. I witnessed the staff berate the couple that was standing in front of me, simply for asking for a minor customization to their order (no additional nuts on their cannoli). Further, the lady snapped at their patrons, demanding that they leave immediately and "take their brat with them." Their boy was quietly holding his mother's hand...he wasn't touching the glass, and wasn't a bother at all.

I followed as they walked out, but I hope that the owner reads this. Customer service does matter. All food service businesses are filled with the stress of long hours, however, you cannot abuse your customers this way. If you're truly unhappy with the industry, then make a change. From the reviews on this site and others, it appears that this wasn't an isolated incident.

Finally, to all customers, I pray that you don't have this same experience. It wasn't good at all, and no one deserves to be treated that way.

Thanks

1
★☆☆☆☆

As a restaurateur in the area, I have to tell you that I am amazed at this bakery. I witnessed the staff berate the couple that was standing in front of me, simply for asking for a minor customization to their order (no additional nuts on their cannoli). Further, the lady snapped at their patrons, demanding that they leave immediately and "take their brat with them." Their boy was quietly holding his mother's hand...he wasn't touching the glass, and wasn't a bother at all.

I followed as they walked out, but I hope that the owner reads this. Customer service does matter. All food service businesses are filled with the stress of long hours, however, you cannot abuse your customers this way. If you're truly unhappy with the industry, then make a change. From the reviews on this site and others, it appears that this wasn't an isolated incident.

Finally, to all customers, I pray that you don't have this same experience. It wasn't good at all, and no one deserves to be treated that way.

Thanks

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I recently purchased an individual cheesecake, a slice of red velvet cake, and a cinnamon roll that was large enough for my husband and I to share. All of the items were fantastic! Lonardo's is very small and cramped when you go inside, but we thought that was part of its charm. The service was very good. The man working was filled with information, he told us when to come into the store in order to have the best selection (in the morning.) and how to order specific items (a day or two in advance.) We will certainly go back to Lonardo's, especially for one of those yummy cinnamon rolls.

5
★★★★★

I recently purchased an individual cheesecake, a slice of red velvet cake, and a cinnamon roll that was large enough for my husband and I to share. All of the items were fantastic! Lonardo's is very small and cramped when you go inside, but we thought that was part of its charm. The service was very good. The man working was filled with information, he told us when to come into the store in order to have the best selection (in the morning.) and how to order specific items (a day or two in advance.) We will certainly go back to Lonardo's, especially for one of those yummy cinnamon rolls.

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It's too bad that the Tri-Cities doesn't have more bakery options, because I am never going to Lonardo's again. I've always been shocked by the high prices, and have been disappointed in some of the items I've purchased there. I once had to spit a scone out and throw it away because it was so bad - I think someone went a little crazy with the salt.

Then the last time I went in the woman behind the counter seemed annoyed at the appearance of a customer in her store, then actually appeared to get angry and raised her voice when I asked if she knew the next time they would be making cheesecake. "Oh no," she said. "I've got way too much to do to make YOU any promises!"

Gosh, so sorry to bother you with my crazy notion that you might have a schedule I could learn so I would know when to come in! I was going to get something else, but instead left without buying anything. I'll spend my money somewhere else! I hear Costco has good cheesecake!

0
★☆☆☆☆

It's too bad that the Tri-Cities doesn't have more bakery options, because I am never going to Lonardo's again. I've always been shocked by the high prices, and have been disappointed in some of the items I've purchased there. I once had to spit a scone out and throw it away because it was so bad - I think someone went a little crazy with the salt.

Then the last time I went in the woman behind the counter seemed annoyed at the appearance of a customer in her store, then actually appeared to get angry and raised her voice when I asked if she knew the next time they would be making cheesecake. "Oh no," she said. "I've got way too much to do to make YOU any promises!"

Gosh, so sorry to bother you with my crazy notion that you might have a schedule I could learn so I would know when to come in! I was going to get something else, but instead left without buying anything. I'll spend my money somewhere else! I hear Costco has good cheesecake!

Pros: the desserts look yummy

Cons: rude service, very expensive, inconsistent quality

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Young couple with skill of old world Mom & Pop

2
★★★★☆

Young couple with skill of old world Mom & Pop

Pros: Best home made pasteries in town!

Cons: No indoor seating.

 

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