Star Lincoln Mercury Sales

★★☆☆☆

About Star Lincoln Mercury Sales

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NOT RECCOMMENDED...EVERYONE IN THIS PLACE IS A LYING SHYSTER! I BOUGHT MY VEHICLE THERE FOR INVOICE BC I BOUGHT IT AT THE END OF THE YEAR...HOWVER, WHEN I TRIED TO NEGOTIATE FOR A BETTER PRICE THEY HANDED ME OVER TO A SHARK WHO WAS VERY RUDE...
I TOOK THE CAR IN BC IT IS PULLING TO THE RIGHT..."STEVE" SAID THEY DID THE ALIGNMENT TEST AND EVEN CHECKED THE TIRE PRESSURE TO MAKE SURE EVERYTHING WAS EVEN...NOPE! GOOD THING I ASKED TO DRIVE IT WITH THE MECHANIC....THE MECHANIC SAID THEY DID NOTHING BC HE AND THE MANAGER DROVE MY CAR AND COULDN'T FIND THE PULL. WELL, WE DROVE IT TOGETHER AND GUESS WHAT IT PULLS TO THE RIGHT!...I HAD TO GET MY BUTT UP EARLY TO DO THIS BEFORE WORK!!!!!! AND, HOPEFULLY, WHEN I PICK IT UP TODAY THEY ACTUALLY DID THE WORK....THANKFULLY, I DIDN'T SEND IN MY COMPANY REVIEW OF THIS PLACE YET...I'M DEFINITELY CALLING MAZDA CORP TO COMPLAIN ABOUT THESE GUYS!...ALSO, I'M NOT PAYING A CENT ON THIS FIX...BUT I AM PAYING FOR GAS AND INSURANCE ON THE RENTAL!!!!

0
★☆☆☆☆

NOT RECCOMMENDED...EVERYONE IN THIS PLACE IS A LYING SHYSTER! I BOUGHT MY VEHICLE THERE FOR INVOICE BC I BOUGHT IT AT THE END OF THE YEAR...HOWVER, WHEN I TRIED TO NEGOTIATE FOR A BETTER PRICE THEY HANDED ME OVER TO A SHARK WHO WAS VERY RUDE...
I TOOK THE CAR IN BC IT IS PULLING TO THE RIGHT..."STEVE" SAID THEY DID THE ALIGNMENT TEST AND EVEN CHECKED THE TIRE PRESSURE TO MAKE SURE EVERYTHING WAS EVEN...NOPE! GOOD THING I ASKED TO DRIVE IT WITH THE MECHANIC....THE MECHANIC SAID THEY DID NOTHING BC HE AND THE MANAGER DROVE MY CAR AND COULDN'T FIND THE PULL. WELL, WE DROVE IT TOGETHER AND GUESS WHAT IT PULLS TO THE RIGHT!...I HAD TO GET MY BUTT UP EARLY TO DO THIS BEFORE WORK!!!!!! AND, HOPEFULLY, WHEN I PICK IT UP TODAY THEY ACTUALLY DID THE WORK....THANKFULLY, I DIDN'T SEND IN MY COMPANY REVIEW OF THIS PLACE YET...I'M DEFINITELY CALLING MAZDA CORP TO COMPLAIN ABOUT THESE GUYS!...ALSO, I'M NOT PAYING A CENT ON THIS FIX...BUT I AM PAYING FOR GAS AND INSURANCE ON THE RENTAL!!!!

Pros: BUY AT THE END OF THE YEAR IF U WANT A MAZDA AT INVOICE.

Cons: EVERYTHING ELSE IS BAD ABOUT THIS COMPANY...LYING LIARS!

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Scam artists. Thought I'd take my car in to the dealers for major maintenance because who would do it better than the dealer, right? Rrriight. Would have been better off doing NOTHING but a regular oil change. Same exact result, but without the $600 bill, the hassle, the wait, the unending spam mail and getting lied to repeatedly about the work "done" by a supposedly reputable dealer.
This deceitful, unscrupulous business (since citysearch won't let me call them their real name) will see not a penny from me ever again. 0 stars. Even the name is B.S... missing the 0 in front.

P.S. Hey, citysearch, how come 4 out of 6 people gave these thieves a rating of 1 out of 5, but your average is still 3.5? Did you let "0 Star Mazda" give itself a 15 star rating behind our backs?

0
★☆☆☆☆

Scam artists. Thought I'd take my car in to the dealers for major maintenance because who would do it better than the dealer, right? Rrriight. Would have been better off doing NOTHING but a regular oil change. Same exact result, but without the $600 bill, the hassle, the wait, the unending spam mail and getting lied to repeatedly about the work "done" by a supposedly reputable dealer.
This deceitful, unscrupulous business (since citysearch won't let me call them their real name) will see not a penny from me ever again. 0 stars. Even the name is B.S... missing the 0 in front.

P.S. Hey, citysearch, how come 4 out of 6 people gave these thieves a rating of 1 out of 5, but your average is still 3.5? Did you let "0 Star Mazda" give itself a 15 star rating behind our backs?

Pros: ---

Cons: Glaring lack of integrity, honesty, care, service, shame and conscience

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They charged me $1400 in labor only and used the word "overhaul" on the repair invoice for my transmission.
Phil told me I had a warranty.
Turns out, I don't have a warranty because they never replaced a part.
I know now that In order to overhaul a transmission, you must replace at least the bolts that hold the transmission in place. They never replaced a part (not one!) therefore never overhauled my transmission but, oh boy, did they charge me for it!
That is fraud.
Gary the service manager is foolish for not making good on this issue.
Rick the mechanic doesn't know what he's doing, unfortunately. He wanted to replace my perfectly good clutch...even I knew the clutch wasn't the problem.
And Phil is dishonest and will let you down.
I have since paid nearly $3000 to have the car repaired properly at Galpin Mazda.
I have filed complaints evrywhere I can.
The Bureau of Automotive Repair did their best but couldn't get Gary to see how they mislead and scammed me.

It shouldn't be like this.
Dealers should be the BEST...but they are, without a doubt the lowest of the low.

0
★☆☆☆☆

They charged me $1400 in labor only and used the word "overhaul" on the repair invoice for my transmission.
Phil told me I had a warranty.
Turns out, I don't have a warranty because they never replaced a part.
I know now that In order to overhaul a transmission, you must replace at least the bolts that hold the transmission in place. They never replaced a part (not one!) therefore never overhauled my transmission but, oh boy, did they charge me for it!
That is fraud.
Gary the service manager is foolish for not making good on this issue.
Rick the mechanic doesn't know what he's doing, unfortunately. He wanted to replace my perfectly good clutch...even I knew the clutch wasn't the problem.
And Phil is dishonest and will let you down.
I have since paid nearly $3000 to have the car repaired properly at Galpin Mazda.
I have filed complaints evrywhere I can.
The Bureau of Automotive Repair did their best but couldn't get Gary to see how they mislead and scammed me.

It shouldn't be like this.
Dealers should be the BEST...but they are, without a doubt the lowest of the low.

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I was quoted $85 for a brake diagnostic; my boyfriend was quoted $40 for the same thing. When I asked my mechanic why he was quoted less than I was, he said "That's what I quoted you, so that's what it's going to be." Fortunately the manager told me it should be $40 and reduced the rate. However, the mechanic also told me I needed front and rear brakes, for $450; my neighborhood place told me I only needed rear, for $155 - my front brakes were fine. Seems to me these guys are looking to rip people off - my advice is STAY AWAY.

0
★☆☆☆☆

I was quoted $85 for a brake diagnostic; my boyfriend was quoted $40 for the same thing. When I asked my mechanic why he was quoted less than I was, he said "That's what I quoted you, so that's what it's going to be." Fortunately the manager told me it should be $40 and reduced the rate. However, the mechanic also told me I needed front and rear brakes, for $450; my neighborhood place told me I only needed rear, for $155 - my front brakes were fine. Seems to me these guys are looking to rip people off - my advice is STAY AWAY.

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The previous reviewer is right on - the service used to be outstanding until a couple of years ago. I've been doing business with Star for over a decade and have purchased/leased half a dozen vehicles through them for personal use and my company. After the past year of having consecutive probelms - I'm done. They don't return calls, fail to follow up on service problems, and are in many cases plain rude. One technician told me that I shouldn't expect a call back on a problem - that it was my responsibility to follow up and see if the part came in! It took them THREE months to order a stock radio and kept my car for two days in order to install it.

Save your time and wits, avoid this place.

0
★☆☆☆☆

The previous reviewer is right on - the service used to be outstanding until a couple of years ago. I've been doing business with Star for over a decade and have purchased/leased half a dozen vehicles through them for personal use and my company. After the past year of having consecutive probelms - I'm done. They don't return calls, fail to follow up on service problems, and are in many cases plain rude. One technician told me that I shouldn't expect a call back on a problem - that it was my responsibility to follow up and see if the part came in! It took them THREE months to order a stock radio and kept my car for two days in order to install it.

Save your time and wits, avoid this place.

Pros: Good car selection...

Cons: Horrible, horrible service and customer care

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I used to love the service at Star Lincoln Mercury Mazda back in 2002-2003. Now in 2006...not so much. Their Customer Service no longer exists. No one ever called to let me know the status of my car repairs. They originally told me it would take one day, but three days later I called and found out they didn't have the part they needed. They suggested I pick up my car until they got the part ordered. A month later they finally got the part. I would not have known the part had come in if I had not called. In fact, sometimes I would call and they sounded like they had never heard of me or my car.

Also, Star gave me a different price for car rentals than Enterprise was willing to offer. So sad. They used to be good.

1
★★☆☆☆

I used to love the service at Star Lincoln Mercury Mazda back in 2002-2003. Now in 2006...not so much. Their Customer Service no longer exists. No one ever called to let me know the status of my car repairs. They originally told me it would take one day, but three days later I called and found out they didn't have the part they needed. They suggested I pick up my car until they got the part ordered. A month later they finally got the part. I would not have known the part had come in if I had not called. In fact, sometimes I would call and they sounded like they had never heard of me or my car.

Also, Star gave me a different price for car rentals than Enterprise was willing to offer. So sad. They used to be good.

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All right, so they're just Mazdas. But if you want a Mazda, this is the place to go. The service is very good -- though I felt as if I might have been treated a little better had I been with an older man -- and they offer very reasonable trade-ins on used vehicles. They will try to upsell you -- and no Mazda needs a spoiler -- but they'll also help you find exactly what you're looking for. There service waiting room is all right, too: Get there early, and they'lll give you donuts while you wait for the free shuttle to drive you to work.

2
★★★★☆

All right, so they're just Mazdas. But if you want a Mazda, this is the place to go. The service is very good -- though I felt as if I might have been treated a little better had I been with an older man -- and they offer very reasonable trade-ins on used vehicles. They will try to upsell you -- and no Mazda needs a spoiler -- but they'll also help you find exactly what you're looking for. There service waiting room is all right, too: Get there early, and they'lll give you donuts while you wait for the free shuttle to drive you to work.

 

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